Pet Friendly Hotels & Resorts in Franklin from NZ$130

"The front desk staff could definitely benefit from additional customer service training. While some interactions were fine, one particular staff member—an older woman working the front desk—was consistently unpleasant and took away from the overall experience. On a positive note, the food options were a highlight. The availability of a buffet was convenient and appreciated, and the manager seemed to make an effort to maintain consistency in that area. Unfortunately, the service at the front desk overshadowed the positives. "

"The staff from the Assistant GM, the Head Chef and Bartender were beyond great. Friendly, helpful, and knowledgeable. Can’t say enough about the staff. "

"Great hotel, great location and great management and staff "

"yes, great selection"

"Clean room, very friendly staff. Only 1 working elevator but great extra benefits."

"Hotel was clean staff allowed kids to run around the lobby all day even at 12:15 am kids where running around while staff stood outside on the phone hot tub wasnt working room wasnt anything special but was clean bathroom was out of body wash and conditioner breakfast was very bland"

"Great place to stay with kids…..!!"

"Love Sonesta's - breakfast was amazing!"