Lobby

Reviews of Relax Inn

2 out of 5
Relax Inn
188 N Lovers Lane, Franklin, IN

Reviews

5.0
Rating 10 - Excellent. 49 out of 570 reviews" "
Rating 8 - Good. 96 out of 570 reviews" "
Rating 6 - Okay. 109 out of 570 reviews" "
Rating 4 - Poor. 107 out of 570 reviews" "
Rating 2 - Terrible. 209 out of 570 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My toilet looked like it had been clogged very recently as it was extremely dirty inside the bowl. The rest of the room was ok. When I needed to the toilet to flush, it barely did. I told the front desk and they gave me a plunger. No maintenance on site in evening. They never did try to fix it while I was there. A large number of people live here long term due to high rent,etc. They cannot smoke in rooms, so there are always people hanging out in the parking lot.
Stayed 3 nights in Aug 2023

8/10 Good

Glenda C

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023

2/10 Terrible

Stuart

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like.
Stayed 1 night in Nov 2023

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was laying in bed and a bug crawled on me. Got up to turn on the lights there were two in bed. We left immediately in the middle of the night
Stayed 1 night in Oct 2023

4/10 Poor

Sheila

Business traveller
Disliked: Staff & service, property conditions & facilities
I do not recommend this hotel
I booked with a pay at the hotel booking and they charged my card a day before I was to arrive. I was planning on paying a different way at the hotel. They also didn’t have someone on duty at the front desk all the time. The room key card didn’t work all the time either
Stayed 2 nights in Sep 2023

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service
Very helpful staff
Stayed 1 night in Sep 2023

2/10 Terrible

Scott

Stayed 2 nights in Aug 2023

2/10 Terrible

Laura

Stayed 1 night in Aug 2023

4/10 Poor

April

Disliked: Cleanliness, property conditions & facilities
Hallway smelled like urine. Room smelled really bad too! Door to room did not shut unless you slam it. No Cable TV, Internet reception was horrible. Toilet super loose on floor.
Stayed 2 nights in Jul 2023

4/10 Poor

Emily

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Comfortable temperature in room; friendly front end staff; quick service. The building could use some upgrades, though.
Stayed 2 nights in Jul 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room wasn't bad but our bathroom was not clean.
Stayed 1 night in Jun 2023

8/10 Good

Lambert

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Mixed bag
Basic room, clean comfortable bed, so ok on that score. There was no shower curtain-I had to go to the hotel next door to get one the next morning. No-one was in the office until well after 9am so it was not convenient to check out and get my cash deposit back without waiting.
Stayed 1 night in May 2023

4/10 Poor

Thomas

Travelled with family
Disliked: Property conditions & facilities, room comfort
OMG
The best part was the room was mostly clean. But it run down, noisy, bath room faucet needs repaired, but you can rent for the week for $350. NOT US. As we realized to late that it was Indy 500 weekend, We can see why it was last room in the area.
Stayed 1 night in May 2023

2/10 Terrible

Matt

Stayed 1 night in May 2023

4/10 Poor

Curry

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Cindy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty.
Stayed 1 night in Apr 2023

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it.
Dirty toilet, holes in the walls, room and facilities where just run down. Pool was being torn down.
Stayed 1 night in Apr 2023

8/10 Good

Theresa

Stayed 1 night in Apr 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff was nice and it was clean A little cosmetic workings to happen but the owners just took over so I think it will in time
Stayed 3 nights in Oct 2022

2/10 Terrible

Robert

Business traveller
Liked: Staff & service
NO cable tv. Had to go next door to sister property and stay there. need to get back my money for this location.
Stayed 2 nights in Sep 2022

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sketchy property. Exterior doors are all broken and do not lock. Remote did not work. Tv was very poor condition and there wer no towels or pillows in the room.
Stayed 2 nights in Aug 2022

2/10 Terrible

David

Disliked: Staff & service
Stayed 1 night in Jul 2022

4/10 Poor

James

Liked: Cleanliness, staff & service, room comfort
Bad!!!
I choose because they have a pool. The pool is broken. Payed extra for a king, it was unavailable, got a queen. Best thing is the staff. Very friendly and tried their best. Overall would not stay here again.
Stayed 1 night in Jul 2022

10/10 Excellent

Garnie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2022

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was literally the worst hotel stay I’ve had. Our first room hadn’t been cleaned before we checked in. Not only were the sheets stained and full of hair from previous travelers, but when we pulled back the blankets on our kids’ bed we found an e-cigarette. The entire room smelled so smoky it was choking us. When we asked for a clean room, they offered us another that hadn’t been cleaned. Hair, popcorn, and blood in the sheets. Blood on the walls, dust bunnies in the corner of the bathroom, hair in the tub. We asked for clean sheets and a smoke detector (it had been removed) and they handed it all to us to install. Only 3 pillows for 4 of us, but by then we got sick of asking for service and grabbed our camping bedding from the car.
Stayed 1 night in Jun 2022

2/10 Terrible

Mark A

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Sierra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Hotel was not clean, smelled like stale cigarettes, even though it was a non smoking facility. The pool was closed, with no mention of that on the website. Beds were very uncomfortable. No one working the front desk. Did not feel safe there.
Stayed 2 nights in Jun 2022

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean a decent service.
Stayed 2 nights in Jun 2022

4/10 Poor

Larry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place smelled like smoking was still allowed everywhere. We would never stay there again.
Stayed 1 night in Jun 2022

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in May 2022

2/10 Terrible

Brandis

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Nothing. “Indoor pool” is false advertising
Stayed 2 nights in May 2022

2/10 Terrible

Shyla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Crap hole
The sheets weren’t changed we found hairs in the bed and on all 3 pillows and one of the pillows had snot on it as well. The sink wasn’t draining properly 2 people couldn’t wash hands in a row you had to wait for it to drain first before 2nd person could wash hands there was only one set of towels so had to go down and get a second set for my husband along with a roll of toilet paper because the only roll in there was almost gone the towel rack was broken laying next to the toilet with parts on the back of the toilet along with the drain for the tub you could at least take all the parts out of the room till fixed better yet fix it and then remove the nasty drain from the room if it’s not working then an employee had a Pitt bill which lunged barking at my husband twice as we were bringing our stuff up and came real close the second time and then a third time at 2:30 in the morning when he went out to the car and he finally said something. If you’re going to allow dogs they should require a muzzle at the very least and I’m a dog lover I’ve a shepherd of my own - that dog wasn’t controlled well at all
Stayed 1 night in May 2022

6/10 Okay

Micahel

Stayed 1 night in Apr 2022

2/10 Terrible

Cindy

Travelled with partner
Disliked: Staff & service, amenities
We checked in around 3:15-3:20, went to room and rested for about 30-45 min. left to go to our friends place, returned back around 11:30-11:45, neither key worked, went to the office barely caught the girl that checked us in... they had came into the room and got our stuff and checked us out....ALL we got was "Oh I'm sorry it's my fault I didn't put your paperwork where it was supposed to go so we thought you checked out....REALLY!!!! The same girl that checked us in sent someone else to our BOOKED ROOM to SUPPOSEDLY clean it knowing we just got there and was going to a friend's 50th birthday because she asked when we checked in why we were there, I'm glad I didn't leave anything valuable...needless to say we didn't rest very well and yes I am still pissed about it....but what should I expect with it only being a 60.00 room
Stayed 1 night in Apr 2022

2/10 Terrible

Jaimee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was dog hair all over my bed sheets when I checked in. Dead flies smashes on the walls, boogers. I’m pretty sure there was dog poop on the floor as well. The toilet seat had dried urine on it. The sheets also had what looked like spaghetti sauce(not stains.) With the amount of dog hair all in the bed, there’s no way they changed the sheets in between guests.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Do not recommend
Do not recommend staying here. The bathroom was pretty awful. Very outdated and not very clean. The location also didn’t feel very safe. The walls must have been very thin because we heard noises that woke us up all throughout the night. There was no coffee in the lobby or in the room. There was also no one working the service desk when we went to check out.
Stayed 1 night in Apr 2022

4/10 Poor

Ann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dusty and the floor was filthy. There was also hait in the bathtub...i had to clean it before i could take a shower. There was also a horrible skunk smell at the top of the stairs and into the 2nd floor hallway.
Stayed 1 night in Apr 2022

4/10 Poor

Lloyd

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable stay
The room is very basic with no tv remote. The shower tub had a big hole in the side. The bed looked as if it came from someones home and was so uncomfortable.
Stayed 2 nights in Apr 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with group
Stayed here twice. Nothing exciting just anplace to lay your head. Downfall you get a different room from what you pay for. Reserved a king got a queen.
Stayed 2 nights in Apr 2022

2/10 Terrible

Lloyd

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Bernard

Liked: Cleanliness, staff & service, room comfort
Bernard Carter
It was a nice day I was traveling on my way to Atlanta and had to stop because the weather was a little bad for overall it was good for that night
Stayed 1 night in Mar 2022

10/10 Excellent

Randall D

Stayed 1 night in Mar 2022

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Brittany

Stayed 2 nights in Mar 2022

8/10 Good

Margaret

Stayed 3 nights in Mar 2022