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Reviews of Novum Hotel Continental Frankfurt

Novum Hotel Continental Frankfurt
Baseler Str. 56, Frankfurt, HE

Reviews

6.6
Rating 10 - Excellent. 176 out of 1010 reviews" "
Rating 8 - Good. 305 out of 1010 reviews" "
Rating 6 - Okay. 259 out of 1010 reviews" "
Rating 4 - Poor. 143 out of 1010 reviews" "
Rating 2 - Terrible. 127 out of 1010 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Your team of Novum Hotel Continental Frankfurt on 20 Mar 2024
Dear Marcus,thank you for your positive feedback We are happy that you were satisfied with us and hope to see you again very soon.

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Frederick

Stayed 2 nights in Feb 2024

6/10 Okay

Tien-Te

Travelled with partner
It is convenient area.
Stayed 2 nights in Dec 2023
Response from Your team of Novum Hotel Continental on 8 Feb 2024
Dear Tien-Te, thank you for your review. We regret that the location of the hotel did not meet your expectations. The hotel is located in the immediate vicinity of the main train station, from which city tours, shopping opportunities an the Main can be reached on foot.With best regards

10/10 Excellent

Batbayar

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Your Team of Novum Hotel Continental on 16 Feb 2024
Dear Batbayar, thank you for your positive feedback and the kind words.We are happy that you were satisfied with us and hope to see you again very soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location, friendly Desk staff
Ideal location (across the street from Frankfurt Hbf) and this was my principal consideration. Desk staff were especially friendly and polite -- And patient. They were responsive to my requests for assistance and tried repeatedly to solve an issue I could not solve on my own (unrelated to the hotel -- but related to my travels, so they really were going beyond the call of duty in this case)
Stayed 1 night in Dec 2023
Response from Your team of Novum Hotel Continental Frankfurt on 16 Feb 2024
Dear guest, thank you for your positive feedback and the kind words.We are happy that you were satisfied with us and hope to see you again very soon.

2/10 Terrible

Tommy Fang Ting

Disliked: Staff & service, property conditions & facilities
tv not working, elevator not working, hot water only in certain periord of day, room services do not understand what it means by "do not disturb" receiption people do not take customs seriously and would not upgrade or change rooms, would not fix elevator, would not communicate with room service people for customers, bad services. bad attitude
Stayed 5 nights in Dec 2023

2/10 Terrible

john

Disliked: Amenities, property conditions & facilities
The location is very convenient to the main train station. The rooms are small but clean. The rest of the hotel is very worn (carpets and walls). I found the bed comfortable. The hot water in my first room was luke warm. The radiator in the bathroom hummed and the radiator in the bedroom did not work. Maintenance staff attempted to fix both radiators. The results was a flood in the bedroom. I was moved to other smaller room with an apology. In my second room the heat worked in the bedroom but the dryer rack in the bathroom did not.
Stayed 1 night in Nov 2023

2/10 Terrible

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Karen

Stayed 1 night in Nov 2023

6/10 Okay

Sheela

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Not the best stay
I found the queen room very small. The bathroom was extremely hot without being able to switch off. The lighting in the bedroom was only a lamp which had a shaky lamp shade and looked out of place in the room. There were other fittings not secured in this room. The seals around the shower leaked whenever i used the shower. They provided no water and when they did you had no bottle opener. Hotel hallway carpets could do with extreme cleaning.
Stayed 3 nights in Nov 2023
Response from Your team of Novum Hotel Continental Frankfurt on 8 Nov 2023
Dear guest,Thank you for your honest feedback about your stay at our hotel. We are really sorry to hear that your stay was not satisfactory in many ways.Please be assured that we take your comments very seriously and have already taken steps to resolve the points of criticism you raised. We apologise for any inconvenience you experienced during your stay and hope that you will give us another chance to provide you with a better experience in the future.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the HBF station, 15 min walk to the messe, good transport nearby and a few good restaurants, the area itself isnt the nicest, but due to its proximity to the messe it was perfect for us
Stayed 1 night in Oct 2023

4/10 Poor

Beth

Business traveller
Disliked: Property conditions & facilities
The property is generally in poor conditions. Especially the common areas are in need for renovation. The TV in the room did not work, one of the light fixtures at the wall had come lose and there was mould in the bathroom.
Stayed 1 night in Oct 2023
Response from Novum Hotel Continental Frankfurt on 19 Oct 2023
Dear guest,Thank you very much for writing a review.We regret that your stay was not satisfactory in many respects. Your criticism will be forwarded internally because it is really important for us that our guests feel comfortable at our hotel all around. We sincerely apologize for the inconvenience and hope you were still able to enjoy your stay in Frankfurt.With kind regardsYour Novum Hotel Continental Frankfurt team

4/10 Poor

Dan

Stayed 2 nights in Oct 2023

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
The reception area was very clean and welcoming. The hotel is located in a not so good area of town. There are a lot of people milling around all the time. The hotel rooms are not very clean and they don’t have air conditioning. The street being very noisy made it very difficult to sleep with the windows open in an attempt to cool off the room.
Stayed 6 nights in Oct 2023

4/10 Poor

Josephine

Disliked: Staff & service, amenities, property conditions & facilities
Nothing unique. No aircon, smells old, carpet are old.. problems with door locks.
Stayed 2 nights in Sep 2023

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the Hbf and restaurants/bars! Easy check in and check out. Room was much bigger than I was expecting.
Stayed 1 night in Oct 2023
Response from Novum Hotel Continental Frankfurt on 6 Oct 2023
Dear guest,Thank you very much for taking the time to rate our hotel after your stay. It is nice to read that you liked the room and that you were very satisfied with the location and the easy of check-in/check-out. Many thanks also for letting us know. We would be delighted to welcome you again.Best regards,Your team of Novum Hotel Continental Frankfurt

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Daniel

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Toilet sink is too small, furniture is dusty and old.
Stayed 1 night in Aug 2023
Response from Ihr Team vom Novum Hotel Continental Frankfurt on 7 Sept 2023
Sehr geehrter Gast,vielen Dank für Ihr Feedback! Es tut uns leid zu hören, dass das Waschbecken im WC zu klein war und die Möbel staubig und alt waren. Wir werden Ihr Feedback bezüglich des Waschbeckens und der Möbel an unser Team weitergeben, um mögliche Verbesserungen vorzunehmen. Vielen Dank für Ihre Rückmeldung und wir hoffen, Sie hatten dennoch einen angenehmen Aufenthalt in unserem Hotel.Beste Grüße,Ihr Team vom Novum Hotel Continental Frankfurt

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but loud next to the train tracks
The hotel is in great condition, room was nice and beds were comfy. However, it’s right next to the train station - don’t expect peace and quiet. Even with earplugs the trains are disruptive because the whole building vibrates.
Stayed 1 night in Jul 2023

10/10 Excellent

chasper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

JESULITO PADUA

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I like... nothing. I don't like... all of it. We didn't expect what we have experienced. Probably the worst. For 3 nights we have to suffer to the noisy environment. (Police sires here and there. Drunk people shouting). This is because there's no aircon or even fan provided in the room, specially it is summer time, so we have to leave the windows open to survive the heat. 3 nights we need to suffer and they don't even care. We've asked for a fan but replied that they don't have any available. We've been booking holiday packages from Expedia but this is the worst experience ever.
Stayed 3 nights in Jul 2023

2/10 Terrible

Nadia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theft at the hotel
I left a straitening iron in the room, I had to come back to the hotel three times to ask for it, because the cleaner who cleaned my room was not there. At the end it turns out it was gone. He stole it or someone else did. The hotel was arrogant and rude about it, not friendly and did not want to do anything to help me.
Stayed 1 night in Jul 2023

6/10 Okay

Sara

Disliked: Cleanliness, property conditions & facilities
The hotel is convenient because it's close to the main train station. The hotel did not look like the photographs. It's run-down. The worse part is it is very noisy outside, so I couldn't open the window. No airconditioning.
Stayed 1 night in Jul 2023

2/10 Terrible

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

SHARI

Disliked: Property conditions & facilities
The hotel was next to a busy street and therefore extremely noisy .
Stayed 1 night in Jun 2023

4/10 Poor

Paul

Disliked: Property conditions & facilities
Exceptionally warm!
Bed & shower ok. Walks had black marks all over them. Exceptionally warm in the room with no aircon or fan. Very close to station. Would have been much nicer in winter!
Stayed 1 night in Jun 2023
Response from Novum Hotel Continental Frankfurt on 14 Jun 2023
Dear guest,Thanks for rating us.We regret that it was too warm for you in the room. Unfortunately we do not have air conditioning which is why room temperatures can be higher in the summertime. We sincerely apologize for the inconvenience. Hopefully you will visit us again still.With kind regardsYour Novum Hotel Continental Frankfurt team

6/10 Okay

annie

Disliked: Property conditions & facilities
Actual room is FAR from the photos provided. In the US, it would be patently false advertising. Not familiar with how much you can get away with advertising in Germany. No curtains, No Air Condition (not good for an 85F day), very tight interior and bathroom area. Try the hotels next to the train station instead of this one if convenience to the DE-Bahn trains is needed..

2/10 Terrible

Sultan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Todrol

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Novum Hotel Continental Frankfurt on 24 Apr 2023
Sehr geehrter Gast,vielen Dank für Ihren Besuch und dass Sie uns bewertet haben.Hoffentlich kommen Sie uns wieder einmal besuchen - Wir freuen uns auf Sie!Mit freundlichen GrüßenIhr Team vom Novum Hotel Continental Frankfurt

10/10 Excellent

dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Continental several times over the last 10 years. Most often, we stay for a few days in December so we can visit the Christmas Fair in Romer, 2 S-Bahn stops from the hotel. The Frankfurt fairs are the best in europe, I've not been to all of course, tho of the several I've attended - Frankfurt the most entertaining fair. I've also stayed for business visits to AutoMechainika, also just 2 stops from the hotel. when you walk out of the Main Railway Station entrance down by the food court and cash exchange, you can see the hotel - so just a <5minute walk. They offer nice rooms for a couple, also when alone I take a single room, which is very cost effective and a very unusual offering. Good access to all of Frankfurt as most of the S-Bahn and U-Bahn lines converge at the main train station
Stayed 2 nights in Apr 2023

10/10 Excellent

Olayinka

Liked: Staff & service, property conditions & facilities
The breakfast was nice with a lot of options, the staffs are approachable and helpful.
Stayed 2 nights in Mar 2023
Response from stefan siggemeier on 22 Mar 2023
Thank you for your review. We hope to welcome you back to one of our Novum hotels in the near future

10/10 Excellent

Andrea

Stayed 1 night in Mar 2023
Response from Stefan Siggmeier on 22 Mar 2023
Thank you for your review. We hope to welcome you back to one of our Novum hotels in the near future

2/10 Terrible

Mary Rose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i booked this hotel through expedia. close to the booking date i checked the app and there was no booking. i tried searching for the booking with the booking number but it said there is no booking. i tried to cancel through the app but there was no booking. when the day of the booking came i thought i had no booking and i did not go but i was still charged for the booking. I would like a refund of this booking please.
Stayed 1 night in Feb 2023

10/10 Excellent

Aejaz Ahmad

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from stefan siggemeier on 22 Mar 2023
Thank you for your review. We hope to welcome you back to one of our Novum hotels in the near future

4/10 Poor

JORGE

Travelled with family
Disliked: Cleanliness, amenities
Location was convenient for train station, room non-smoking was with heavy smell of cigarette, no batteries on tv remote and room had no phone.
Stayed 7 nights in Feb 2023

10/10 Excellent

Qhadeer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Feb 2023

10/10 Excellent

Nicolae

Stayed 1 night in Jan 2023

10/10 Excellent

The

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and good
Stayed 1 night in Jan 2023

10/10 Excellent

Ivy

Stayed 1 night in Jan 2023

8/10 Good

Toby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Showers were lukewarm at best four out of the five days if youbuse in peak times. Elevator is really slow too. Really good rooms for the price though and in great spot

2/10 Terrible

Khan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from Novum Hotel Continental Frankfurt on 12 Jan 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir bedauern, dass Sie mit Ihrem Aufenthalt nicht zufrieden waren. Bitte zögern Sie nicht uns vor Ort anzusprechen, falls etwas nicht in Ordnung ist. Denn dann haben wir die Möglichkeit nachzubessern oder einen Zimmerwechsel anzubieten. Für eventuelle Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung.Über einen erneuten Besuch würden wir uns sehr freuen.Mit freundlichen GrüßenIhr Team vom Novum Hotel Continental Frankfurt

10/10 Excellent

jing chuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient transportation
Stayed 1 night in Jan 2023
Response from Novum Hotel Continental Frankfurt on 5 Jan 2023
Dear guest,thank you for your great review. We are happy to read that you enjoyed your stay with us. Come and visit us again soon. We look forward to you!Best regards,Your team of Novum Hotel Continental Frankfurt

6/10 Okay

Jian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Small space. No telephone. Broken heater switches. Rusted table. Shower head leakage. Hand washing water not warm from time to time. Close to railway station. Lots of good restaurants. Friendly staff.
Stayed 4 nights in Dec 2022
Response from Novum Hotel Continental Frankfurt on 14 Dec 2022
Dear guest,Thanks for rating us.We are pleased that you liked the location of our hotel and you were satisfied with our staff as well. Your criticism will be forwarded internally because it is really important for us that our guests feel comfortable at our hotel. We sincerely apologize for the inconvenience. Hopefully you will visit us again still.With kind regardsYour Novum Hotel Continental Frankfurt team

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Check the reviews!
The room was large, but had a lot of miscellaneous stains on everything. The shower didn’t heat up so everyday we had to have an unpleasant cold shower in -4 weather. If you don’t have a death wish, don’t step onto the balcony, you will fall to your death. It’s extremely low.
Stayed 3 nights in Dec 2022

10/10 Excellent

Cody

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
great location hotel could use some updates to rooms as the two beds in my room were not the same height. hotel is close to many great restaurants and bars.

2/10 Terrible

Tanawat

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater is not work. Water leak from heater, the hotel put the plastic box under the heater to contain the leak water from heater. The staff did not tell me before. The room not same as the picture in the reservation page.
Response from Novum Hotel Continental Frankfurt on 5 Dec 2022
Dear guest,Thank you for taking the time to leave a review.We are very sorry that the heating did not work. Your criticism will be forwarded internally because it is really important for us that our guests feel comfortable at our hotel. We sincerely apologize for the inconvenience.With kind regardsYour Novum Hotel Continental Frankfurt team

6/10 Okay

Tsz Kwan

Liked: Cleanliness
the room is old and dark. There is not enough room space for big luggage.
Stayed 1 night in Nov 2022