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Reviews of DoubleTree by Hilton Frankfurt Niederrad

DoubleTree by Hilton Frankfurt Niederrad
Herriotstrasse 2, Frankfurt, HE

Reviews

8.2

Very good

Rating 10 - Excellent. 195 out of 481 reviews" "
Rating 8 - Good. 183 out of 481 reviews" "
Rating 6 - Okay. 52 out of 481 reviews" "
Rating 4 - Poor. 28 out of 481 reviews" "
Rating 2 - Terrible. 23 out of 481 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Onyekachi

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could use 2beds for rooms
Stayed 2 nights in Mar 2024
Response from Helin Yildirim on 21 Mar 2024
Dear Onyekachi, Thank you for taking the time to write this review. We are very pleased that you enjoyed your stay with us. We look forward to welcoming you again soon.Your team from the DoubleTree by Hilton Frankfurt Niederrad

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
10 minutes from Frankfurt air port, easy parking and good price,
Stayed 1 night in Mar 2024
Response from Kai Bürkle - Front Office Manager on 19 Mar 2024
First of all, I would like to thank you for taking the time to review your stay and experience with us. Reviews help us every day to get a better picture of what can be improved in our hotel and how we can offer our guests a better stay.We are delighted to read that you enjoyed your stay with us. We would still, however, be curious to find out what we could have done to receive a 5 out of 5 rating from you.On behalf of the entire team, I would like to thank you for your positive review. We would be happy to welcome you again!

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling experience, to open hotel with basically only a receptionist, no kitchen, no bar, no meals, to tell guests if you want to eat there is a resturant down the road, which happened to be closed. I was booked in for 3 nights but checked out after one and moved to the Marriott. I traveled for 25 years all over the world for business and the mine site camps I stay are are better the what you provide. Last time I ever stay in a Hilton Hotel
Stayed 3 nights in Dec 2023
Response from Kai Bürkle - Front Office Manager on 11 Jan 2024
Dear Mr. Hateley,Thank you very much for sharing your thorough feedback with us. We are genuinely sorry to read that you did not enjoy your stay with us. While I can truly understand your disappointment that the restaurant and bar have had limited hours of operation due to intermittent staff shortages. I can assure you that those outlets have been fully reopened by now. Nevertheless, I completely agree that you should have been provided with better alternatives for dinner in the local area. I will be sure to address this matter with my team.Despite your experience, we would be happy to welcome you again soon. Should you have any further questions or concerns in the meantime, please feel free to reach out to us anytime.Best regards,Your team from the Double Tree by Hilton Frankfurt Niederrad

2/10 Terrible

Alexander

Stayed 1 night in Dec 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
We are very sorry for the problems you experienced during your stay. You deserved a comfortable and stress-free stay, and it looks like we did not meet those expectations. We appreciated your visit and we hope to see you again so we can leave a better impression.

4/10 Poor

Einkaufs

Stayed 1 night in Dec 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
We are very sorry for the problems you experienced during your stay. You deserved a comfortable and stress-free stay, and it looks like we did not meet those expectations. We appreciated your visit and we hope to see you again so we can leave a better impression.

10/10 Excellent

Mbakumua

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, and good service 👍
Stayed 1 night in Nov 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
Thank you for your excellent review. It's great to read that you enjoyed your stay with us.

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place unique shower placement. Excellent breakfast
Stayed 2 nights in Nov 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
Thank you for your excellent review. It's great to read that you enjoyed your stay with us.

6/10 Okay

Victoria Munachim

Travelled with partner
Liked: Cleanliness, staff & service
Clean hotel and close to the stadium. Staff are very accommodating. The bar was closed the whole time we were there and the water went off for a while during our stay.
Stayed 3 nights in Nov 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
We apologize for the inconvenience. Your comments will help us to improve our service. We hope that you will give us a second chance in the future.

2/10 Terrible

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I will never go back
My brother was forced to sleep in with me and my partner because the room he'd booked and paid for was sold to someone else. It was a disaster that could have been flagged when I tried to check in for him earlier in the day. But instead it was picked up near midnight when he arrived. The check in agent Ishmael was fantastic, but didn't have a hope of finding a solution as his manager provided him with no help over the phone. Terrible experience. The hotel was clean and easily accessible by train, 15 minutes from the city centre. Glass walls divide the room from the bathroom which obviously didnt work for us. Please thank Ishmael for being a silver lining amongst terrible greed by the hotel's sales team.
Stayed 1 night in Nov 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
We apologize for the inconvenience. Your comments will help us to improve our service. We are very sorry for the problems you experienced during your stay. You deserved a comfortable and stress-free stay, and it looks like we did not meet those expectations. We appreciated your visit and we hope to see you again so we can leave a better impression. Yours sincerely, Team Doubletree

2/10 Terrible

Mark

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
We are very sorry for the problems you experienced during your stay. You deserved a comfortable and stress-free stay, and it looks like we did not meet those expectations. We appreciated your visit and we hope to see you again so we can leave a better impression.

10/10 Excellent

Steve

I think breakfast should cost less to your guests
Stayed 1 night in Oct 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
Thank you for your excellent review. It's great to read that you enjoyed your stay with us.

4/10 Poor

Lashonda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the shower besides my bed and the fact that it was clear . It was an eye sore. One of the house men was rude . When it was time for me to check out of my room . It was 10:45 check out was at 11:00 and he rudely said to me yelling well what time are you leaving. Very uncomfortable. I will never book here again. The best part of the hotel was the fitness area. I rather be in the gym then go look at that eye sore shower in the space where I have to sleep and eat.
Stayed 4 nights in Oct 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
We apologize for the inconvenience. Your comments will help us to improve our service.Please believe that we will take your feedback on some of the points into consideration. We sincerely apologize for this unpleasant situation and the impact it has had on you.

4/10 Poor

Hartmut

Stayed 1 night in Sep 2023
Response from Yours sincerely, Team Doubletree on 15 Dec 2023
We are very sorry for the problems you experienced during your stay. You deserved a comfortable and stress-free stay, and it looks like we did not meet those expectations. We appreciated your visit and we hope to see you again so we can leave a better impression.

4/10 Poor

CHI WAI

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 3 nights in Sep 2023

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Chose hotel as a layover due to ATC problems in UK. Nice quiet business district and okay as a layover. But would need dine in options for dinner if staying longer as my disabled husband cannot walk distances. Room design and cleanliness excellent. Free cookies on check in delicious..... please provide English breakfast teabags :)
Stayed 1 night in Aug 2023

6/10 Okay

Adnan

Stayed 1 night in Aug 2023

6/10 Okay

Lorelei

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The air conditioner did not work the entire time & they said they couldn't do anything about it. It was hot & uncomfortable.
Stayed 3 nights in Aug 2023

6/10 Okay

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in a good position otherwise fine.
The position of the hotel is not good ( at least for me) . In the middle of a complex of hotels and offices. Long trip ( 40 mins - walk to train - get train etc) to Centre of frankfurt. Then possitionof the hotel put me off staying here again.
Stayed 5 nights in Jun 2023

10/10 Excellent

Edwing

Stayed 1 night in Jul 2023

6/10 Okay

Iain

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My shower did not work properly (cold water only) for my entire 4 night stay despite complaining. Menu very limited
Stayed 4 nights in Jul 2023

2/10 Terrible

Andreea

Stayed 2 nights in Jul 2023

10/10 Excellent

gavin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, close to train station.
Stayed 3 nights in Jul 2023

8/10 Good

Jesper

Stayed 1 night in Jun 2023

4/10 Poor

Michal

Business traveller
Disliked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Robert

Stayed 2 nights in Jun 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really clean smart hotel. I actually loved the atrium lift and the funky bathroom shower layout in the bedroom. The staff are terse but helpful. If you are staying to attend something big at the EF Stadium the taxi situation needs managing. There is normally a taxi at the door but this won't cover a big concert and the drivers are reluctant to get tangled up at the other end. Walk or Uber. Also, they closed the bar early after the gig we went to, which was odd, so no drink when you get back from the show. Normally it's open until 12. Overall, very happy with our stay.
Stayed 2 nights in Jun 2023
Response from Manuel Salgado on 28 Jun 2023
Thank you very much for your possitive comments. We will be more than happy to have you back.

6/10 Okay

Pia

Stayed 1 night in Jun 2023
Response from Manuel Salgado on 28 Jun 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Konstantin

Stayed 1 night in Jun 2023
Response from Manuel Salgado on 23 Jun 2023
Thank you so much for your such amazing review! We are delighted to hear that you had a positive experience with us at Double Tree Frankfurt Niederrad. It’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We hope you’ll visit us again soon.

10/10 Excellent

Yun Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, quiet location
Stayed 5 nights in Jun 2023
Response from Manuel Salgado on 23 Jun 2023
Thank you so much for your such amazing review! We are delighted to hear that you had a positive experience with us at Double Tree Frankfurt Niederrad. It’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We hope you’ll visit us again soon.

8/10 Good

LeeEan

Stayed 3 nights in May 2023
Response from Manuel Salgado on 23 Jun 2023
Thank you so much for your such amazing review! We are delighted to hear that you had a positive experience with us at Double Tree Frankfurt Niederrad. It’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We hope you’ll visit us again soon.

10/10 Excellent

Armanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were really clean. Staff there was very accommodating. Will definitely stay here again.
Stayed 2 nights in May 2023
Response from Adriatik Veseli on 30 May 2023
Dear Armanda, We are honored from your Feedback and very glad that you enjoyed your stay in our property. best regards from DoubleTree Frankfurt Team,

2/10 Terrible

Tania

Stayed 1 night in May 2023
Response from Manuel Salgado on 23 Jun 2023
Dear Tania,We are very sorry for your bad review. Please, share with us your epxeriene.Best regards

4/10 Poor

Maggie

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
We had two rooms for one night. Both were hot, so we didn’t sleep well. We had the windows open, but it didn’t help. We walked to a local restaurant for supper. We’re in Europe for nine days. So far, this hotel was the least impressive which is surprising for Hilton.
Stayed 1 night in May 2023
Response from Sebastian on 21 May 2023
Dear Maggie, Thank you for your review. However, we are surprised that you have not fully enjoyed your stay with us. Please accept our sincere apologies.We have installed and implemented a new and very modern AC-unit at the beginning of this year and therefore very surprised to learn about your experience. Please contact us directly and we will be pleased to discuss your previous experience in person.Our goal is to make your stay better and brighter.If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind regards,Team DoubleTree by Hilton Frankfurt-Niederrad

10/10 Excellent

DIANA

Stayed 1 night in Apr 2023
Response from Adriatik Veseli on 3 May 2023
Hello Diana, thank you for your feedback and happy that you enjoyed your stay in our hotel.until next time :)

10/10 Excellent

Harald

Stayed 1 night in Apr 2023
Response from Adriatik Veseli on 25 Apr 2023
Dear Mr. Harald, we appreciate your feedback and are pleased to have your anytime as a guest again at our Hotel.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Great breakfast. Clean, comfortable rooms. Courteous staff. Room was a bit warm. Couldn't make it cooler.
Stayed 4 nights in Apr 2023
Response from Adriatik Veseli on 25 Apr 2023
Dear Mrs/ Mr., Thank you for your feedback. We hope to see you soon again

8/10 Good

Denise L

Stayed 4 nights in Apr 2023
Response from Manuel Salgado on 16 May 2023
Thank you so much for your such amazing review! We are delighted to hear that you had a positive experience with us at Double Tree Frankfurt Niederrad. It’s an honor that you decided to give us a try, and it sounds like we made a great first impression. We hope you’ll visit us again soon.

10/10 Excellent

Man

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property. staff are really helpful!
Stayed 1 night in Apr 2023
Response from Manuel Salgado on 16 May 2023
Thank you for choosing us for Double Tree Frankfurt Niederrad. We’re glad to read that you were satisfied with your experience. We look forward to welcoming you back to Double Tree Frankfurt Niederrad in the near future.

10/10 Excellent

Sanghak

Stayed 1 night in Apr 2023
Response from Manuel Salgado on 16 May 2023
Thank you for choosing us for Double Tree Frankfurt Niederrad. We’re glad to read that you were satisfied with your experience. We look forward to welcoming you back to Double Tree Frankfurt Niederrad in the near future.

8/10 Good

Nils

Stayed 1 night in Mar 2023
Response from Manuel Salgado on 16 May 2023
Thank you for sharing a review of your recent experience. Our team here at Double Tree Frankfurt Niederrad is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Mirentxu

Stayed 1 night in Mar 2023
Response from Manuel Salgado on 16 May 2023
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Double Tree Frankfurt Niederrad is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

10/10 Excellent

Keishelle

Stayed 1 night in Mar 2023
Response from Manuel Salgado on 16 May 2023
Thank you for sharing a review of your recent experience. Our team here at Double Tree Frankfurt Niederrad is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Mette

Stayed 2 nights in Feb 2023
Response from Manuel Salgado on 16 May 2023
Thank you for choosing us for Double Tree Frankfurt Niederrad. We’re glad to read that you were satisfied with your experience. We look forward to welcoming you back to Double Tree Frankfurt Niederrad in the near future

2/10 Terrible

Lars

Stayed 1 night in Jan 2023
Response from Manuel Salgado on 18 Jan 2023
Dear Mr LarsWe apologize for the inconvinice. Could you please share with us your experience? How can we asssit you?Best regardsTeam Double Tree Frankfurt Niederrad

10/10 Excellent

Arun

Stayed 1 night in Jan 2023
Response from Manuel Salgado on 16 May 2023
Thank you for choosing us for Double Tree Frankfurt Niederrad. We’re glad to read that you were satisfied with your experience. We look forward to welcoming you back to Double Tree Frankfurt Niederrad in the near future

8/10 Good

MOHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom tap was broken and made noise whole night.
Stayed 1 night in Nov 2022
Response from Manuel Salgado on 16 May 2023
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Double Tree Frankfurt Niederrad is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

6/10 Okay

Xavier

Business traveller
Disliked: Staff & service, property conditions & facilities
Hotel wanted me to pay a second time, property is somewhat strange (corridors) even if room was ok
Stayed 1 night in Oct 2022
Response from Team Double Tree Frankfurt Niederrad on 5 Nov 2022
Thank you Xavier for your message. We apologize for the miss understanding on your arrival. For sure it has been a miss understanding from our FO Team. We hope your stay was pleasant.Best regards

10/10 Excellent

Ahmed

Travelled with family
Stayed 1 night in Oct 2022
Response from Team Double Tree Frankfurt Niederrad on 5 Nov 2022
Thank you very much Ahmed for your giving us a 10! This means a lot to us. It tells us we have done a good job during your stay.

8/10 Good

Kelly, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service
Hotel is nice but not quite up to Double Tree standards. Rooms are small and strangely designed. Room was extremely hot when we checked in with no way to cool except a small crack in the portal to the outside. Parking was expensive.
Stayed 1 night in Oct 2022
Response from Team Double Tree Frankfurt Niederrad on 5 Nov 2022
Dear KellyThank your very much for your message. It means a lot so we can keep improving every day.Best regards

4/10 Poor

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed at this hotel on 11th of August when in Frankfurt were 34 degrees. It was absolutely crazy how hot it was and we came after a long drive with a 6 months old baby to find out that there is no air conditioning and all rooms had fans. They gave us a big room on the ground floor to have enough space with the baby but with no air con you couldn't open the windows because the airplanes were passing every few minutes and the noise was just crazy. We were afraid to let the window open having an open balcony with a lot of trees and vegetation, with bunnies and squirrels, thinking that any of these will come into our room. We've kindly asked the reception to change our room to the another floor so we could open the window a little bit. Into this new rooms we've had a shower in the middle of the room...was really strange,never saw thisbin my life. We were thinking if you are not coming as a family how you will do shower in front of other??So check this twice before you book a hotel room.
Stayed 1 night in Aug 2022