Bar (on property)

Reviews of Leonardo Frankfurt City South

Leonardo Frankfurt City South
Isenburger Schneise 40, Frankfurt, HE

Reviews

7.4

Good

Rating 10 - Excellent. 158 out of 608 reviews" "
Rating 8 - Good. 216 out of 608 reviews" "
Rating 6 - Okay. 124 out of 608 reviews" "
Rating 4 - Poor. 66 out of 608 reviews" "
Rating 2 - Terrible. 44 out of 608 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We will return
Stayed 2 nights in Jan 2024
Response from Team Leonardo Frankfurt City South on 15 Jan 2024
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Carina

This quaint hotel was conveniently located for us after a very complicated and long day of travel complications. Room was clean and comfortable, staff friendly and restaurant/bar was much appreciated and tasty. Made a world of difference for our journey.
Stayed 1 night in Dec 2023
Response from Team Leonardo Frankfurt City South on 12 Dec 2023
Dear Guest,Your kind words are greatly appreciated. It's heartening to know that our hotel's convenient location was beneficial for you after a day full of travel complications. Cleanliness and comfort are priorities for us and it's wonderful to hear that you found our rooms up to the mark. We're also delighted that our staff were able to contribute positively to your experience.Our restaurant and bar are indeed popular with our guests and we're glad you enjoyed them too. It's gratifying to hear that your stay at Leonardo Frankfurt City South made a significant difference to your journey. We hope to have the pleasure of welcoming you back in the future.Yours sincerely,Leonardo Frankfurt City South Team

10/10 Excellent

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023
Response from Team Leonardo Frankfurt City South on 30 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Joe

Disliked: Staff & service
Unfriendly desk staff
Stayed 1 night in Nov 2023
Response from Team Leonardo Frankfurt City South on 17 Nov 2023
Dear Joe,We're truly sorry to hear about your recent experience at our front desk. It is our priority to make every guest feel welcomed and valued. We appreciate your feedback and will take it into account to improve our service. We hope to have the opportunity to serve you better in the future.Best Regards,The Leonardo Frankfurt City South Team

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from Team Leonardo Frankfurt City South on 5 Dec 2023
Dear Ryan,Thank you very much for this great feedback.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The night receptionist was impressed in his kindness to us. We felt comfortable with him.
Stayed 1 night in Nov 2023
Response from Team Leonardo Frankfurt City South on 6 Nov 2023
Dear Stanley,we are delighted that you were completely satisfied and would like to thank you for your wonderful review. We would be very happy to welcome you again soon.Team Leonardo Frankfurt City South

10/10 Excellent

Colson

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Gym was not what was pictured and some machines were broken, but good stay otherwise
Stayed 1 night in Nov 2023
Response from Team Leonardo Frankfurt City South on 6 Nov 2023
Dear Guest,Your kind words about our friendly and helpful staff at Leonardo Frankfurt City South are greatly appreciated. They always strive to provide an exceptional experience for every guest. I'm sorry to hear that the fitness facilities did not meet your expectations. We aim to provide high-quality amenities and services, and your feedback helps us understand areas where improvements can be made.It's heartening to know that you had a good stay overall. We hope to have the pleasure of welcoming you back soon. Best Regards,The Leonardo Frankfurt City South Team

4/10 Poor

Wiphawee

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very old and dirty
Stayed 2 nights in Oct 2023
Response from Team Leonardo Frankfurt City South on 30 Oct 2023
Thank you for taking the time to leave a review.We are sorry to hear that your stay was not to your complete satisfaction. We would like to formally apologize to you for this. In any case, you may always contact our staff on site so that we can find a solution for you.We hope you otherwise had a pleasant stay and would be happy to see you again in Frankfurt.Team Leonardo Frankfurt City South

8/10 Good

Qiumars

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and cleaning
Stayed 2 nights in Sep 2023
Response from Team Leonardo Frankfurt City South on 16 Oct 2023
Dear Qiumars,Thank you for your positive feedback about your stay in our house.

6/10 Okay

Monique

Business traveller
Liked: Staff & service
Disliked: Cleanliness
This hotel could use some serious upgrades. No problems with customer service.
Stayed 1 night in Sep 2023
Response from Team Leonardo Frankfurt City South on 22 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

HAYMAN T., Bnaslawa

Liked: Cleanliness, amenities, property conditions & facilities
Staff member can be more friendly
Stayed 1 night in Sep 2023
Response from Team Leonardo Frankfurt City South on 4 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Team Leonardo Frankfurt City South

8/10 Good

Louise

Travelled with family
Liked: Staff & service
Booked a room with a city view, hardly a city view, when in a forest
Stayed 2 nights in Aug 2023
Response from Team Leonardo Frankfurt City South on 4 Sept 2023
Thank you for your feedback about your stay in our house.

10/10 Excellent

Armando

Quite location, good service, Clean, great breakfast. Restaurants within driving distance, Downtown Frankfurt 15 minutes drive and airport 10 minutes drive. Convenient Airport shuttle.
Stayed 2 nights in Aug 2023
Response from Team Leonardo Frankfurt City South on 4 Sept 2023
Dear Armando,Thank you very much for this great feedback. We are pleased that you enjoyed your stay with us and are already looking forward to your next visit.

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Team Leonardo Frankfurt City South on 4 Sept 2023
Es tut uns Leid, dass Sie Ihren Aufenthalt nicht im vollen Umfang genießen konnten. Um Stellung nehmen zu können benötigen wir allerdings ein Feedback zu Ihrem Aufenthalt.

4/10 Poor

Kadir, Nackenheim

Disliked: Staff & service
Das Reinigungspersonal hat um 8:00 an der Türe geklopft 🙁 also hat mich geweckt. Ich habe mich beschwert bei der Rezeption, das war denen egal. Miserabel….
Stayed 1 night in Jul 2023
Response from Team Leonardo Frankfurt City South on 5 Sept 2023
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns leid, dass Ihr Aufenthalt nicht zu Ihrer vollen Zufriedenheit war. Wir möchten uns für das Verhalten der Mitarbeiter entschuldigen, dies ist natürlich nicht akzeptabel und wir haben diesbezüglich ein Gespräch mit den Abteilungen geführt.Wir hoffen, Sie hatten einen schönen Aufenthalt und würden uns über ein Wiedersehen in Frankfurt freuen.

6/10 Okay

Donnet

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin staff was polite and nice.
Stayed 1 night in Jul 2023
Response from Team Leonardo Frankfurt City South on 5 Sept 2023
Dear Donnet,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Team Leonardo Frankfurt City South

6/10 Okay

Bekim

Disliked: Staff & service
The staff was extremely unfriendly and lacked patience. They would yell at you if you did not understand what they were saying. It happened twice in 15 minute period.
Stayed 1 night in Jul 2023
Response from Team Leonardo Frankfurt City South on 5 Sept 2023
Thank you for taking the time to share your feedback with us. We are sorry that your stay was not to your full satisfaction. We would also like to apologise for the behaviour of the staff, this is of course unacceptable and we will again sensitise the staff on this point.We hope you had a pleasant stay and would be pleased to see you again in Frankfurt.

2/10 Terrible

Elana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
מלון ישן מאוד
מלון ישן מאוד החדר מזעזע צפוף והריח נורא לא מאמינה שזה מלון מרשת לאונרדו,ארוחת בוקר היתה טובה -
Stayed 1 night in Jul 2023
Response from Team Leonardo Frankfurt City South on 5 Sept 2023
Thank you for your feedback.

8/10 Good

Vitaly, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Team Leonardo Frankfurt City South on 5 Sept 2023
Thank you very much for your good review. Best regards,

6/10 Okay

Carmen

Stayed 1 night in May 2023
Response from Team Leonardo Frankfurt City South on 5 Sept 2023
Vielen Dank, dass Sie sich die Zeit für eine Bewertung zu Ihrem Aufenthalt genommen haben.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Airport Hotel
Good, clean and quiet hotel within 10 minutes to the FRA airport at a great price.
Stayed 2 nights in Feb 2023
Response from Team Leonardo Frankfurt City South on 5 Sept 2023
Thank you for your positive feedback about your stay in our house.Team Leonardo Frankfurt City South

4/10 Poor

SIDDHARTH

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs in the room

6/10 Okay

Allison

Travelled with group
Liked: Staff & service
3 stars.
When I checked in my room had another guest in there sleeping when I opened the door. So it was a little scary as an American woman staying in the hotel room by myself. I made sure to triple lock my door in my new room. The bar area gave amazing service and that redeemed the experience some.
Stayed 1 night in Nov 2022

4/10 Poor

Allison

Travelled with group
When I checked in I went to my room and there was someone in there sleeping. It was a major shock and scared me.
Stayed 1 night in Nov 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Narayan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to bother downtown and airport. Better to stay here than in downtown.
Stayed 2 nights in Sep 2022

8/10 Good

Oleg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I tried very hard to get the shuttle from the airport but they kept telling me it is not available. I ended up taking a taxi. But I used the shuttle on the way back to the airport.
Stayed 1 night in Sep 2022

8/10 Good

Francesca

Travelled with partner
Liked: Amenities, property conditions & facilities
The room was beautiful, a bit old style but in a charming way. The check-in at our arrival lasted 50minutes, I wonder if it was because me and my partner were having a backpack and we didn’t look like important business men, but the staff asked us to wait on the couches and decided to prioritize all the other people that arrived after us. We were 50 minutes before the correct time for check in (15h) so we waited. I still believe that it wasn’t so necessary to keep us waiting so much but well. The pub was great, food avoidable (I make better pizza than the frozen one we got) but the atmosphere was nice. The reggaeton music was a bit weird for that kind of place but I guess tastes are tastes. The staff was nice, overall. At our check out we found a very kind person. It’s easier if you go with the car. We had an emergency situation of train delay so we were walking and it’s really super manageable. 10min in the forest and the bus 61 takes you directly at the terminal. They also offer a shuttle.
Stayed 1 night in Sep 2022

10/10 Excellent

Philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced for the standard of facilities and location for our families purposes
Stayed 1 night in Aug 2022

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly
Stayed 2 nights in Aug 2022

2/10 Terrible

Mirza Ather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Ashley

Stayed 1 night in Aug 2022

2/10 Terrible

RAJEEV

Stayed 2 nights in Aug 2022

8/10 Good

Helga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Nice room. Comfortable with nice Tassimo coffee machine. This hotel is more suited to business travellers and the facilities are geared towards business & conferences. Access by public transport means a 15-minute walk from tram 21 or bus 61 Oberforsthaus, so it’s better if you have a car or can afford a taxi.
Stayed 4 nights in Jun 2022

8/10 Good

Kristin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We spent 5 nights at this hotel. The staff was top notch! Everyone from front desk through housekeeping were all friendly and went above and beyond to help us with printing, directions, and other kindnesses. The downfall was the lack of snacks and food. The vending machine was mostly empty of choices. The dining room hours were random because of lack of waitstaff (a problem we found all over Germany.) the menu was limited but food tasted good. They had an 8:00pm evening buffet we didn’t try. - we were hungry before then. Front desk personnel were outstanding. Beds comfortable. There were a few (4?) English channels on the 32” room tv’s. It is not close to shopping or other restaurants. We used shuttle to airport and taxis for other trips. We did have a lovely stay and would stay there again because of the people.
Stayed 5 nights in May 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To remote
Stayed 4 nights in May 2022

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at the Leonardo City South
The Leonardo Frankfurt City South is located outside of the city, but it is well appointed with its own bar and restaurant and the staff are very helpful and friendly indeed. I have stayed at this hotel multiple times and will continue to do so.
Stayed 2 nights in May 2022

8/10 Good

PBN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 2 nights in May 2022
Response from Team Leonardo Frankfurt City South on 16 May 2022
Dear Guest, Thank you very much for your good review. We are pleased that you enjoyed your stay with us and would be happy to see you again here in Frankfurt. Team Leonardo Frankfurt City South

6/10 Okay

Frank

Business traveller
Liked: Staff & service
I think it's a good hotel when you do not have a long stay as it seems to have been made to be functional for short stays.
Stayed 2 nights in Mar 2022
Response from Team Leonardo Frankfurt City South on 25 Mar 2022
Dear Frank, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Team Leonardo Frankfurt City South

2/10 Terrible

Farhad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heat both nights the staff lied from the time of the issue reported through checkout.
Stayed 2 nights in Mar 2022
Response from Team Leonardo Frankfurt City South on 25 Mar 2022
Dear Farhad, thank you for taking the time to share your feedback. We are very sorry that your stay was not to your complete satisfaction, we work to ensure that our guests are completely satisfied. We would be delighted if you would give us another chance to convince you of our service. Best regards, Team Leonardo Frankfurt City South

6/10 Okay

Christin

Liked: Property conditions & facilities
Disliked: Staff & service
I had a great offer staying here so I can't complain much generally. But I do have to say that the staff (only male staff - all female staff was great) was pretty useless and unfriendly. One gave me a printout receipt of other guests, another didn't know when the restaurant was opening he worked in himself, the facility manager running around without mask... Happy to talk to the hotel directly for some more feedback, as this should be possible to fix with better training.
Stayed 8 nights in Jan 2022
Response from Team Leonardo Frankfurt City South on 3 Feb 2022
Dear Christin, thank you for taking the time to share your feedback. We are sorry, that your stay was not to your complete satisfaction and we would like to apologize for the inconvenience during your stay. We would also like to apologize for the behavior of the employees, this is not acceptable, as the satisfaction of our guests is our number one priority. We will talk to the employees immediately to sensitise them again and to avoid such mistakes in the future. Kind regards, Team Leonardo Frankfurt City South

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay here at this hotel, the bed sheets had stains on it and I called front desk to get it changed and they said they don’t have anyone during that time and I need to wait until the next morning. The toilet had stains all over it. My experience staying here was not a good one and won’t be coming back.
Stayed 2 nights in Jul 2021
Response from Team Leonardo Frankfurt City South on 4 Aug 2021
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Team Leonardo Frankfurt City South on 4 Aug 2021
Thank you very much that you chose to stay at the Leonardo Hotel Frankfurt City South. But most of all we want to thank you for your feedback. We are very happy to hear that you did fully enjoy your stay with us.

10/10 Excellent

Ksenia, Dresden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful! Amazing breakfast. Thank you very much for hospitality
Stayed 1 night in Sep 2020
Response from Team Leonardo Frankfurt City South on 23 Oct 2020
Dear Ksenia, thank you for your rating. We all do hope to welcome you back soon Warm regards Team Leonardo Frankfurt City South

10/10 Excellent

Sab, Cleveland, Ohio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely close to the airport and still very secluded area! I loved the green area around it.
Stayed 1 night in Sep 2020
Response from Team Leonardo Frankfurt City South on 23 Oct 2020
Dear Orbitz, thank you so much for your full five star rating Warm regards Team Leonardo Frankfurt City South

4/10 Poor

Zachery, Eschenbach

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Parking is said to be included, did not mention 14 euro a day extra, also the parking lot is a wreck leaves and trash all over the place, I assume a lot of what’s going on is because of COVID-19, staff was awesome and breakfast was great, rooms are pretty smalls and I made sure to get the “bigger” room since we had a child and dog with us. Very cramped in, next time in Frankfurt I will try and stay elsewhere.
Stayed 4 nights in Sep 2020
Response from Team Leonardo Frankfurt City South on 23 Oct 2020
Dear Zachary, thank you very much that you chose to stay at the Leonardo Hotel Frankfurt City South. We are very sorry to hear that you did not fully enjoy your stay with us. We still hope you give us a second chance to earn your trust back. Warm regards Team Leonardo Frankfurt City South

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 11 days and I really lijed it. Amazing staff. very friendly and helpful. I did not use the pool or other amenities due to the corona virus alerts. it was 10 min walk to the street cars and it takes you yo tge central main station “Haupbahn hof” which then you can almost go anywhere you want. Breakfast was really good too. Thank you and keep up the good work!
Stayed 11 nights in Mar 2020
Response from Team Leonardo Frankfurt City South on 13 Apr 2020
Dear Guest, Thank you very much for taking the time to evaluate your stay at Leonardo Hotel Frankfurt City South. We are glad that you were satisfied with your stay in Frankfurt. Hopefully you had a pleasant journey back home and we look forward to welcome you in our hotel again. Warm regards Team Leonardo Frankfurt City South

8/10 Good

Denys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
Good place for the price, however parking is expensive 15 euro per night, and no street parking available nearby.
Stayed 2 nights in Jan 2020
Response from Team Leonardo Frankfurt City South on 10 Jan 2020
Dear Denys, Thank you very much that you chose to stay at the Leonardo Hotel Frankfurt City South. But most of all we want to thank you for your feedback. We are very happy to hear that you did fully enjoy your stay with us. Warm regards Team Leonardo Frankfurt City South

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight between flights.
We stayed there between flights for an overnight experience. It worked fine. The shuttle runs every 30 minutes and takes about 15 minutes from pick up to hotel. This is a convention hotel, but as far as we could tell, there were no major meetings going on while we were there. Out only problem was not knowing how to control the heat and one of the staff members came to the room to show us how to use the controller.
Stayed 1 night in Dec 2019
Response from Team Leonardo Frankfurt City South on 6 Dec 2019
Dear David, Thank you very much for taking the time to evaluate your stay at Leonardo Hotel Frankfurt City South. We are glad that you were satisfied with your stay in Frankfurt. Hopefully you had a pleasant journey back home and we look forward to welcome you in our hotel again. Warm regards Team Leonardo Frankfurt City South