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Reviews of 25hours Hotel Frankfurt The Goldman

25hours Hotel Frankfurt The Goldman
Hanauer Landstr. 127, Frankfurt, HE

Reviews

8.6

Excellent

Rating 10 - Excellent. 268 out of 616 reviews" "
Rating 8 - Good. 267 out of 616 reviews" "
Rating 6 - Okay. 62 out of 616 reviews" "
Rating 4 - Poor. 13 out of 616 reviews" "
Rating 2 - Terrible. 6 out of 616 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Stayed 4 nights in Jan 2024
Response from Steffen Goubeaud - General Manager on 12 Feb 2024
Hallo BernhardVielen Dank für dein klasse Feedback!Wir freuen uns, dass es dir so sehr bei uns gefallen hat und freuen uns dich hoffentlich bald wieder bei uns begrüßen zu dürfen.Beste Grüße aus Frankfurt

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Steffen Goubeaud - General Manager on 12 Feb 2024
Hello ClintThank you very much for your great feedback!We are delighted that you enjoyed your stay with us and look forward to welcoming you again soon.Best regards from Frankfurt

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kristine

Stayed 4 nights in Nov 2023

8/10 Good

Lindsay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great and perfect location to get anywhere in city. Very easy one minute walk to street car and five minute walk to subway station. All staff at hotel was very helpful. Bar was nice. The Italian restaurant inside hotel had good food but the hostess/waitress (younger one) was rude and did not like serving Americans.
Stayed 7 nights in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Carlos

Unique decoration style, bed was very comfortable and clean. And the breakfast buffet was great. The barista make great cappuccinos.
Stayed 1 night in Oct 2023
Response from M.Franzen-Laguna on 20 Oct 2023
Hello Carlos!Wow, we are very happy about your review and that you liked our breakfast so much!We can not wait to welcome you again!Best regards from your Front Office team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Mordechai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Dein 25hours Team on 27 Mar 2023
Vielen Dank für die tolle Bewertung! Hoffentlich sieht man sich bald mal wieder in Frankfurt!

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wait Before Entering
The breakfast staff was particularly friendly. One morning I returned to my room after breakfast. The room was already cleaned which I really appreciated. But while sitting at my table on my computer, there was a brief knock on the door and within seconds a man entered the room. He said he wanted to check on the room. I did not really mind because I was dressed and seated at my table. But had I not been dressed or in the bathroom or in bed, it would not have been acceptable. He should have waited for me to respond or answer the door. I do not always lock the door behind me. Respectfully, Alan
Stayed 3 nights in Feb 2023
Response from Dein 25hours Team on 27 Mar 2023
Thanks for you review! We talk to the housekeeping because to wait for an answer should be the minimum. Hope we see you again in Frankfurt!

8/10 Good

David

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good hotel, some room for improvement
Nice hotel, easy to locate and get into Frankfurt central via the underground. Positives include a good sized room, fast internet, free minibar, comfortable bed, quiet room. Room had plenty of lights but still seemed dark in places. Couple of issues with the room initially, safe not working and crisp pieces in a couple of places. Mentioned to front desk and the safe was repaired but crisp pieces still there when leaving. Also, used cups were left on one occasion. I would stay again but was a little disappointed with the thoroughness of the cleaning.
Stayed 3 nights in Oct 2022
Response from General Manager on 12 Dec 2022
Thank you David for your feedback. Great to here you like the hotel. Next time we will fix the cleaning as well.

6/10 Okay

Marcel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Seoyeon

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2019
Response from Rachid // Front Desk on 25 Feb 2020
Thanks for the great rating. We always appreciate it!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
It is a good hotel for the money. But of course, it lacks some amenities.
Stayed 3 nights in Feb 2020
Response from Rachid // Front Desk on 12 Feb 2020
Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, convenient, has a nice bar and restaurant and consistent service over the past 5 years I have stayed here
Stayed 6 nights in Jan 2020
Response from Rachid // Front Desk on 18 Jan 2020
Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

10/10 Excellent

VINAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I shall Return...
This is my second time to stay at Goldmans. Very friendly and helpful staff in all their departments. Good location, close to the subway and trams. Rooms are very comfortable and plenty of choice at breakfast. Suggestion would be to brighten up the Reception and Dining areas. Overall excellent.
Stayed 6 nights in Nov 2019
Response from Rachid / Front Desk on 15 Nov 2019
Dear Vinay Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

6/10 Okay

Martin

Liked: Staff & service
Acquired Taste
... it's a mixed bag: quirky, trying hard to appeal to hipsters and the modern urbanite. For them, nice little features as a mini boom box you can take out and use during your stay, a "trendy" shoulder satchel for your use during the stay, a bicycle and a MNI for rent may all be great arguments to come and return. Those with a more traditional set of expectations when it comes to a 4star hotel may be not so enthused by all of the above and especially the design scheme of this hotel (I hit my head three times at a giant shadowbox with a torso inside that looks down at you right where you get up from the bed) and the rather dim lighting scheme all through the hotel. Bottom-line: there is a concept and you may want to think about whether "that's you" or not. The bar is well stocked and offers high quality tapas. The restaurant, which I didn't try, has a very promising, ambitious menu and was full of patrons every night I stayed at the hotel. Final note for German's: there is apparently a "Duz"-policy in place which makes employees abide by the informal "Du" even if you respond with the formal "Sie". Some like it, some will be able to ignore it in spite of their dislike, and others again will be put off by it.
Stayed 4 nights in Oct 2019
Response from Rachid / Front Desk on 3 Nov 2019
Dear Martin Thank you for your feedback! We really appreciate it. Every room in our hotel is differently decorated and I think, if you get us a second chance, we will find the perfekt room for you without any annoying deco-things. We are as well forearmed for every individual request, as extra lightning or a formal way to talk to our guests (if requested) :-) Maybe we'll see each other again and prove that we can do better and more likly to your expectations. Cheers

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cozy hotel. The interior design and the overall concept is so creative. I like it a lot!
Stayed 1 night in Oct 2019
Response from Rachid / Front Desk on 12 Oct 2019
Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

8/10 Good

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky !
nice quirky place, staff are pleasant well located fro business not your average hotel room
Stayed 1 night in Aug 2019
Response from Rachid / Front Desk on 12 Oct 2019
Dear Ali Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Rachid / Front Desk on 22 Sept 2019
Dear Stephen Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

8/10 Good

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Home Away From Home
My wife and I happened across the Goldman in Frankfurt by pure accident on a vacation to Europe. Here we are four years later and we always make it a point to stay at the Goldman as part of our “end of trip” ritual in Frankfurt. The rooms are always great, amenities solid and blazingly good Wi-Fi. It’s also a quick walk from the U-bahn which makes it very accessible. I would strongly recommend you to give them a try if you are going to be in town.
Stayed 1 night in Aug 2019
Response from Jenny // Front Office Shiftleader on 10 Aug 2019
Dear Erik Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the AC wasn't on. But they gave me a fan so it was all good.
Stayed 4 nights in May 2019
Response from Rachid // Front Desk on 28 May 2019
Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

10/10 Excellent

Vicenç

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Rachid / Front Desk on 20 May 2019
Dear Vicenc Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy place to stay, otherwise ok
For me this was a very noisy place to stay (hotel located next to the main road, slamming doors). Also rooms are not decorared to everyone's taste .. although each room is unique. Staff is friendly, nice restaurant/bar, opportunity to borrow bikes and visit a nearby gym.
Stayed 4 nights in May 2019
Response from Rachid // Front Desk on 20 May 2019
Thank you so much for your feedback, we really appreciate it! For the next time, please let us know, that the traffic noises were disturbing and we will give you a room facing the backside of the hotel. Your 25h Hotel Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, very helpful staff. Location was good for us. Clean and a/c worked well. We dined a couple times in restaurant next door and each time was excellent!
Stayed 6 nights in Apr 2019
Response from Rachid // Front Desk on 6 May 2019
Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is great.
Stayed 1 night in Apr 2019
Response from Rachid // Front Desk on 6 May 2019
Dear Lisa Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Rachid / Front Desk on 19 Apr 2019
Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Rachid // Rezeption on 8 Feb 2019
Lieber Hubert Wir freuen uns immer über Feedback, daher an dieser Stelle ein großes Dankeschön für die gute Bewertung. Fehlte beim Aufenthalt doch noch das „Tüpfelchen auf dem i“ oder gibt es bereits Wünsche zum nächsten Aufenthalt bei uns? Gerne eine E-Mail schreiben oder uns telefonisch kontaktieren.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Some lovely quirky features but the relaxed style of the team and really great attention to detail make this a must visit location.
Stayed 4 nights in Jan 2019
Response from Rachid // Front Desk on 15 Jan 2019
Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2018
Response from Rachid // Reception on 3 Jan 2019
Vielen Dank für Ihre Bewertung! Es ist schade zu sehen, dass Ihnen Ihre Zeit bei uns nicht so gut gefallen hat. Können wir etwas besser machen? Wenn Sie möchten, können Sie uns gerne anschreiben oder anrufen, um uns mitzuteilen, was schief gelaufen ist, denn wir streben immer danach uns zu verbessern und unsere Fehler zu reduzieren! Freuen uns auf Ihr Feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Rachid // Reception on 16 Dec 2018
Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel and rooms, but very quaint. The bathroom is also very small but clean.
Stayed 1 night in Sep 2018
Response from Rachid // Reception on 16 Dec 2018
Thank you so much for your feedback, we really appreciate it! We are happy, that you had such a wonderful time here and are looking forward to welcome you back here or in one of our other hotels in Zurich, Vienna, Hamburg, Berlin, Munich, Cologne, Dusseldorf or Paris! Your 25h Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Rachid // Reception on 4 Dec 2018
Wir freuen uns immer über Feedback, daher an dieser Stelle ein großes Dankeschön für die gute Bewertung. Fehlte beim Aufenthalt doch noch das „Tüpfelchen auf dem i“ oder gibt es bereits Wünsche zum nächsten Aufenthalt bei uns? Beste Grüße

8/10 Good

Racheli, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel , the room was OK , but little bit dark , missing more light, breakfast was tasty but the stuff at the restaurant was not so friendly and pleasant
Stayed 1 night in Oct 2018
Response from Rachid // Reception on 26 Oct 2018
Dear Racheli Thank you so much for your feedback! It's great to hear that you liked our colorful place. We hope we can welcome you back soon to show you that our colleagues are usually more than friendly! We also can set some extra lighting in the room, just let us know :-)

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The rooms are small, the room was hot, the traffic noise penetrated the windows and walls as did any noise in the hotel, plugs are in conveniently placed in the room, front desk service was cold and unfriendly.
Stayed 1 night in Oct 2018
Response from Rachid // Reception on 26 Oct 2018
Thank you for your feedback! We are always happy to receive reviews of our guests, because that is the only way how we can improve ourselves. I have to apologies, that your stay wasn't as satisfying as you and we expected! I hope we can welcome you back for a second chance, because usually our staff is more than friendly and always happy to help. We do have as well rooms, facing the back side and not the main street which are less noisy... Hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Rachid / Front Desk on 26 Oct 2019
Thank you for the review! Looking forward to welcoming you again!

8/10 Good

Jose, Oklahoma

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was a bit dark for my taste but it was of a modern style and it appeared very stylish; Great water pressure and very hot showers, I Loved the breakfast; Fresh everything. Very comfortable bed and easy to use heat/AC controls. I am a bit concerned on the Hotel claims of “Self-parking available” in actuality there’s only 9 parking spots available (according to the check in staff) after they are occupied, you have to find your own parking somewhere on the street...
Stayed 1 night in Aug 2018
Response from Rachid // Reception on 26 Aug 2018
Dear Jose Thank you very much for your feedbach! We really appreciate it. We are always happy to help finding a spot for your car in the close area, just give us a call in advance and we can guide you to as best as we can :-) We hope we can welcome you back here although our style is a bit dark for your taste. We can also arrange yome extra lightning in the room...just let us know! Your 25h Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that completely made our holiday.
As tourists, we could not have chosen a better place to stay in Frankfurt. It's quirky place to stay with unique, yet homely decor and the rooms are impeccably clean. The building itself stands out on a rather ordinary street and appears as a place you want to be. The hotel mentions free car hire but you expect there to be some strings attached with insurance etc. but actually, it was completely free with the offer to reimburse petrol used! It's an almost new (9,000 miles on the clock) mini cooper sport but I noticed they also have a countryman available. We also made use of the bike hire at a very reasonable rate for excellent bikes, which allowed us to explore the full expanse of the river and city. Staff were incredibly helpful and friendly (all with excellent English) - special shout out to Carlotta and Sascha who were always at hand to patiently answer our questions. The rooms aren't huge but are all unique and fun in their decor but tasteful. Breakfast is a great selection of sweet and savoury, with a homemade cake on offer each morning (look out for the lemon drizzle). Small touches like free stickers and bookmarks, available maps, and a table of apples and sweatbands for morning joggers make it a real home from home. Geographically, it's conveniently located on tramline 11 which takes you directly to the town and Altstadt as well as the Messe. I would certainly recommend!
Stayed 5 nights in Jul 2018
Response from Rachid // Reception on 11 Aug 2018
Dear H. Thank you so much for your feedback and the time you took writing it! We really appriciate it and are happy that you had such a great time here in our colorful hotel to enjoyed every minute :-) We are already looking forward to welcome you back here for your next holiday in Frankfurt, then maybe in one of our LEAST rooms, in which we provide a free coffee/tea station! Cheers

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic stay at 25hours The Goldman!
Second year in a row we have stayed at 25hours The Goldman and it’s the second year in a row we have had a fantastic stay. The staff are friendly, the service is great and most importantly the hotel and rooms are spotlessly clean. Daily housekeeping providing fresh towels and replenishing complimentary toiletries is of a high level. The rooms are spacious enough and the beds are also very comfortable. One point of note is the shower room does not have a door, so just bear this in mind depending on who you are staying with. The separate toilet room however does have a door. The hotel is also very close to main transport links (train and tram) meaning the town centre is only a 20 minute journey away. Local amenities such as a big supermarket, cafes, takeaways and a gym are good to have nearby. There are also nice touches provided by the hotel, such as a wireless speaker and a safe in the room, free to use umbrellas if need be, and fruit/towels/water for those who like to go for a run. If you’re looking for a hotel that’s clean, spacious, comfortable and outside of the main city then the 25hours The Goldman is ideal. Comes highly recommended and would not hesitate to stay again.
Stayed 4 nights in May 2018
Response from Rachid // Reception on 22 Jun 2018
Dear Mason Thank you so much for your great feedback! It is great to hear, that you had a wonderful time here...again :-) We are happy, that you highly recommend our place and pointed out all the things you can find in-/ and outside our colorful hotel! Because of the architecture, all of your rooms are different, also in the shape, so we do have a few rooms with showers in a seperate rooms, just let us know if you prefer one of those and you'll get one in round no. 3 :-) We hope we can welcome you back here next year and wish you all the best until then!

8/10 Good

Marco, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very helpful and friendly. Great area. Fun decorations in room. My only complaint was the air conditioner in our room did not cool very well. I will let the staff know.
Stayed 1 night in Jun 2018
Response from Rachid // Reception on 14 Jun 2018
Dear Marco Thank you for your feedback and letting us know that the Air Conditioning wasn't working properly. After your check out we checked and fixed that :-) We are happy that you had a great time here, enjoyed our decortaion and all the small details. We hope we can welcome you back here soon!

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities
The ‘other side of town’ is cool!
Great staff, cool hotel, yet room and toilet did not smell the best...
Response from Rachid // Reception on 24 Apr 2018
Dear Martin Thanks for the feedback! We appreciate your review and looking forward to welcome you back here soon! Please let us know then in case the bathroom is smelly again and we can check, if we have a different room for you because that is not the standard of our hotel.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Mulugeta

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Crazy service destroys ur room & good breakfast.
I know 25hour hotel they have very nice and clean hotel. I had a very nice time in the same hotel at Zürich and that is why I reserved at this hotel. However, in this hotel I had extremely annoying reservation and helpless reception service, even though it was their problem to receive a correct reservation order. During check in they said your reservation is correct and it is for two person. Then when I check out, they told me my order is for two people to stay in the room but breakfast only for one person, still with the same about of payment for two person. Which is even not possible to have such a reservation in the page I used to reserve my room. Finally, they said we know the problem is the information get from the company you use to place your order, but sorry we can't do anything. Generally, I have never experience such a strange hotel reservation and service. I will see what I will do and inform other people to learn from me not to trust and wast their money in similar reservation and crazy service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Eastside Frankfurt Hotel
Excellent hotel to stay at in Frankfurt. Easy commuting with the U6 (ostbanhof) only a short walk to the city center and to the airport. Hotel room was small but worked well. Ventilation in the bathroom could be better.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, great staff
Only stayed one night but the hotel and staff were great. If I return I would definitely stay here again
Stayed 1 night in Mar 2018
Response from Rachid // Reception on 19 Mar 2018
Thank you so much for your feedback! We are happy that you had a great time here and will come back :-) We are looking forward to your next stay here.

6/10 Okay

Alain

Liked: Staff & service
Stayed 1 night in Feb 2018