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Reviews of Steigenberger Icon Frankfurter Hof

5 out of 5
Steigenberger Icon Frankfurter Hof
Am Kaiserplatz, Bethmannstraße 33, Frankfurt, HE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1006 reviews" "
Rating 8 - Good. 193 out of 1006 reviews" "
Rating 6 - Okay. 58 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 23 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Florian Woithe on 24 Mar 2024
Thank you very much for your kind review!Best regards,Florian WoitheHotel Manager

10/10 Excellent

Eduardo Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Florian Woithe on 22 Mar 2024
Dear Esteemed Guest,We are truly delighted to hear that you've rated your experience at Hotel Steigenberger Icon Frankfurt Hof as excellent. Your feedback is extremely valuable to us, as we strive to provide our guests with a memorable stay.Our team endeavors to create a warm and welcoming environment, and it's always heartening to know when we've been successful in our efforts. Your kind words serve as a wonderful affirmation of the hard work and dedication we put into ensuring our guests' comfort and satisfaction.We truly look forward to welcoming you back in the future, with the hope of exceeding your expectations once again. Your continued patronage is deeply appreciated, and we are eager to provide you with the high level of service and hospitality that Hotel Steigenberger Icon Frankfurt Hof is known for.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Charlotte Heinson on 5 Feb 2024
Dear Andrew,Thank you for your kind feedback!It was a pleasure to have you as our guest.Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Classic European style. Clean,spacious and comfortable. Nice sitting areas if you wanted to have a meeting or drink.
Stayed 2 nights in Jan 2024
Response from Charlotte Heinson on 2 Feb 2024
Dear Jennie,Thank you for your kind feedback!We hope to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 Excellent

SHERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Florian Woithe on 22 Mar 2024
Dear Guest,I am delighted to learn that you have had an excellent experience at the Hotel Steigenberger Icon Frankfurt Hof. It is always a pleasure to receive such positive feedback. Our team is committed to providing high-quality service to ensure our guests have the most comfortable and memorable stay possible. I'm thrilled to hear that we were able to meet your expectations.Your commendation serves as a great motivator to our team who work tirelessly to deliver an exceptional guest experience. It is feedback like yours that instills pride and further fuels our dedication to our service.We look forward to welcoming you back in the near future for another enjoyable stay. Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Hyeon young, Fort McMurray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would definitely go back if staying in Frankfurt
Stayed 2 nights in Dec 2023
Response from Florian Woithe on 23 Jan 2024
Dear Guest,It is heartening to hear that you enjoyed your stay at the Steigenberger Icon Frankfurter Hof and are considering returning in the future. Our team strives to make each visit an exceptional experience, and your positive words are a testament to their dedicated efforts.Our prime location, coupled with the commitment to service excellence, has been a great attraction for our guests, and we are thrilled that you found it to your liking. As a valued guest, your comfort and satisfaction are our top priority, and we look forward to providing you with more unforgettable experiences during your future stays.We eagerly await your return to the heart of Frankfurt and promise to make your next visit even more enjoyable than the last. Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Amir

Stayed 1 night in Jan 2024
Response from Charlotte Heinson on 5 Feb 2024
Dear Amir,Thank you for your kind feedback!Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 Excellent

Thomas

Stayed 2 nights in Jan 2024
Response from Florian Woithe on 16 Jan 2024
We are pleased to hear that you had a positive experience at the Steigenberger Icon Frankfurter Hof. We strive to provide our guests with an excellent stay and we appreciate your feedback. Thank you for choosing us for your stay.Yours sincerely,Florian WoitheHotel Manager

10/10 Excellent

Imtiaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Florian Woithe on 15 Jan 2024
We are pleased to hear that you had a pleasant experience at the Steigenberger Icon Frankfurter Hof. Our goal is to provide all of our guests with exceptional service that exceeds their expectations. Thank you for taking the time to share your thoughts with us.Yours sincerely,Florian WoitheHotel Manager

10/10 Excellent

Anahita Minooee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Location felt not safe
Response from Florian Woithe on 10 Jan 2024
Dear Guest,I'm delighted to hear that you found our hotel great. However, it concerns me that you felt uncertain about the safety of our location. At Steigenberger Icon Frankfurter Hof, guest comfort is our priority and that includes ensuring a secure environment. We are situated in a well-patrolled part of the city, strong safety measures are in place, and our staff are always available for any concerns.I hope this won't deter you from visiting us again in the future. We would be more than pleased to provide any additional information or assistance that could set your mind at ease.Kind regards,Florian WoitheHotel Manager

8/10 Good

William, San Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Service in the bar/restaurant was very poor. Most staff very helpful.
Stayed 3 nights in Dec 2023
Response from Florian Woithe on 9 Jan 2024
Dear William,It is indeed heartening to know that you found our location to be convenient. To be situated in a place that our guests find accessible is one of our top priorities.However, it is with disappointment that I read about your experience at our bar and restaurant. We pride ourselves on delivering a high standard of service, and it seems that we did not meet those expectations in this instance. I will certainly forward your comments to the relevant department for their attention.On a brighter note, your kind words about our helpful staff are very much appreciated. We strive to provide our guests with a memorable experience, and it is always satisfying to know that our efforts are being recognized.Thank you for your feedback, and we hope to serve you better in the future.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Ron

Stayed 1 night in Jan 2024
Response from Florian Woithe on 9 Jan 2024
Dear Ron,Thank you for your positive review. We are very pleased to hear that your experience at the Steigenberger Icon Frankfurter Hof was a positive one. We hope to welcome you again soon.Yours sincerely,Florian WoitheHotel Manager

10/10 Excellent

Regine

Stayed 1 night in Jan 2024
Response from Florian Woithe on 9 Jan 2024
Thank you for taking the time to review your experience at the Steigenberger Icon Frankfurter Hof. We are glad that you enjoyed your stay with us and hope that you will visit us again soon.Yours sincerely,Florian WoitheHotel Manager

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding on every level. A perfect stay
Stayed 2 nights in Dec 2023
Response from Florian Woithe on 31 Dec 2023
Dear Marcus,We are absolutely delighted to read your generous words of appreciation. It is heartening to know that you found your stay at Steigenberger Icon Frankfurter Hof to be perfect and outstanding on every level.Our team strives to provide memorable experiences and it is always rewarding when our guests acknowledge the efforts we put into ensuring their stay is comfortable and enjoyable. Your feedback will undoubtedly serve as a great encouragement to our team and motivate us to continue to deliver high standards of service.We hope to have the pleasure of welcoming you back in the near future, promising to offer an experience that is nothing short of perfect.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the breakfast buffet was excellent. Spacious rooms with a luxury touch. The valet was a bit expensive and mandatory since the parking is not onsite.
Stayed 1 night in Dec 2023
Response from Florian Woithe on 30 Dec 2023
Dear guest,Your review of your recent stay at Steigenberger Icon Frankfurter Hof brings immense pleasure to us. It is wonderful to learn that you found our hotel to be great and enjoyed the spaciousness of our rooms as well as the touch of luxury that we strive to provide.Indeed, our breakfast buffet is one of our most cherished features and we are always delighted when guests like you appreciate it. We strive to offer a wide variety of choices to ensure a delightful start to your day.Regarding your comment about valet parking, our aim is to provide an effortless and convenient arrival experience for our guests. Due to the logistical constraints of our city-centre location, we employ a valet service to ensure seamless parking and retrieval of vehicles for our guests. We understand that this might not be the most cost-effective option for all our guests and your feedback has been noted.We truly value your input and we hope that we will have the pleasure of welcoming you back in the near future. Kind regards,Florian WoitheHotel Manager

10/10 Excellent

suzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 4 nights in Dec 2023
Response from Florian Woithe on 19 Dec 2023
Dear Guest,It is indeed a joy to hear that you found our hotel lovely. At Steigenberger Icon Frankfurter Hof, our primary goal is to provide our patrons with an experience that is both luxurious and comfortable, and it is heartening to learn that we were able to meet your expectations.The entire team here is committed to ensuring that each guest receives the highest level of service, and your positive remarks will serve as a wonderful encouragement to them. Our team is dedicated to delivering warm hospitality and creating memorable moments for all our guests.It would be an absolute pleasure to welcome you back to our hotel in the near future. We hope to continually meet and exceed your expectations, providing an even more delightful experience next time.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Paulette Tourne, POOLVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP upgrade was amazing! The hotel itself was beautiful, and perfectly located for the Christmas markets and shopping. The staff was so friendly, especially the bellman! We ordered late night room service, was arrived very quickly. We will DEFINITELY stay here again!
Stayed 1 night in Dec 2023
Response from Florian Woithe on 15 Dec 2023
Dear valued Guests,We are thrilled to hear that you had a delightful experience at the Steigenberger Icon Frankfurter Hof and that you found value in the VIP upgrade we offer. Your kind words about our beautiful hotel and its convenient location, particularly during the Christmas markets, truly light up our spirits.It's wonderful to know that our staff left a positive impression on you. Their dedication to making our guests feel welcome and at home is something we take great pride in. Your special mention of the bellman's friendliness will surely be passed along.Furthermore, we are pleased to learn that our late-night room service exceeded your expectations in terms of promptness. It is our constant endeavour to provide our guests with prompt and efficient service at all hours.We are incredibly grateful for your review and are delighted to hear that you will choose to stay with us again. We eagerly look forward to welcoming you back to the Steigenberger Icon Frankfurter Hof in the future.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent.
This was our second stay at the Hotel, this time as the first, it was a very good experience. One of us had a minor health problem and the concierge group was extremely helpful going to the pharmacy to buy the medicines that we needed, very many thanks to the concierge group.
Stayed 4 nights in Dec 2023
Response from Florian Woithe on 13 Dec 2023
Dear valued Guest,It is wonderful to read your kind words regarding your recent stay at the Steigenberger Icon Frankfurter Hof. Your satisfaction is indeed our greatest reward.Particularly, it's heartening to know that our dedicated concierge team was able to assist you when a minor health issue arose. Their commitment to going the extra mile in ensuring the comfort and well-being of our guests is a core part of our philosophy at Steigenberger Icon Frankfurter Hof. Your gratitude has been passed on to them and it certainly boosted their spirits.Your continued patronage is a testament to our team's diligent efforts to provide an exceptional experience time and again. We are more than happy to welcome you back for another memorable stay in the future.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Florian Woithe on 21 Dec 2023
Thank you for taking the time to share your experience with us. We are pleased to hear that you had a great stay at the Steigenberger Icon Frankfurter Hof. We strive to ensure our guests have a comfortable and enjoyable stay and it is great to receive feedback that shows us we have achieved this goal. We hope that you will choose to stay with us again in the future!Yours sincerely,Florian WoitheHotel Manager

10/10 Excellent

Martez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nicely decorated
Stayed 2 nights in Nov 2023
Response from Vivian Mae Kanne on 1 Dec 2023
Dear Martez, Thank you very much for rating your stay with an 5 out of 5. We are more than happy that you enjoyed your stay with us and that you felt comfortable in our rooms. We wish you all the best and looking forward welcoming you back in the future. Best wishes, Vivian Mae Kanne, Assiatnt Front Office Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, quiet hotel with amazing staff.
Stayed 1 night in Nov 2023
Response from Florian Woithe on 28 Nov 2023
Dear Guest,I am absolutely delighted to read your review and to learn about your enjoyable experience at the Steigenberger Icon Frankfurter Hof. It is indeed our goal to provide such wonderful stays to our guests.The adjectives you used - 'beautiful', 'clean', and 'quiet' - are exactly what we aim for when creating an atmosphere at our hotel. We believe that these elements are essential to provide a relaxing and comfortable stay for our guests.I am particularly pleased that our team left a lasting impression on you. They truly are our greatest asset and your words of praise will definitely be conveyed to them. They will be thrilled to hear that their efforts have been recognized and appreciated.We hope to have the pleasure of welcoming you back in the near future, and aim to make your next stay just as enjoyable, if not more so.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and professional staff. Love the shower and balcony!
Stayed 1 night in Nov 2023
Response from Florian Woithe on 28 Nov 2023
Dear Guest,It's a pleasure to read your positive review about your recent experience at Steigenberger Icon Frankfurter Hof.It brightens our day to hear that our property met your expectations and that our team members were able to provide you with friendly and professional service. Our team prides itself on delivering the highest standards of hospitality, ensuring our guests feel welcomed and well cared for. Your appreciation for the shower and balcony features of your room is particularly delightful to hear. These amenities have been thoughtfully designed to provide our guests with a unique and enjoyable stay.Your kind words serve as a wonderful testament to the high-quality experience we strive to provide all our guests. We look forward to having the opportunity to welcome you back and continue exceeding your expectations.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff
Stayed 3 nights in Nov 2023
Response from Florian Woithe on 28 Nov 2023
Dear valued guest,Your concise yet impactful review is truly appreciated. The brief statement Great staff perfectly encapsulates the spirit of our hospitality at the Steigenberger Icon Frankfurter Hof. Our team members strive daily to provide our guests with a service that not only meets but exceeds expectations. They are indeed the cornerstone of our establishment, and it is incredibly rewarding to see their efforts being recognised and appreciated by our valued patrons such as yourself.We are indeed fortunate to have a team that is always eager to go the extra mile and provide our guests with the best possible experience. Your positive acknowledgment resonates deeply with us and reinforces our commitment to excellent service.Once again, your kind words have been deeply appreciated. We are eagerly looking forward to welcoming you back to the Steigenberger Icon Frankfurter Hof, hoping to create more memorable experiences for you.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Florian Woithe on 12 Dec 2023
Thank you very much for your great review!Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Yousef

Stayed 3 nights in Nov 2023
Response from Vivian Mae Kanne on 20 Nov 2023
Dear Yousef, Thank you for your feedback and for rating your stay with an 10 out of 10. We are more than happy that you enjoyed your stay with us. All the best, Vivian Mae Kanne, Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Charlotte Heinson on 18 Nov 2023
Thank you for your kind feedback!We hope to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Supervisor

2/10 Terrible

Boris

Stayed 2 nights in Nov 2023
Response from Florian Woithe on 5 Dec 2023
We apologize for the dissatisfaction you experienced during your stay with us at the Steigenberger Icon Frankfurter Hof. We strive to provide an enjoyable and positive hospitality experience for all our guests and regret that we did not meet your expectations in this instance. We take your feedback seriously and would like to learn more about what caused your dissatisfaction so that we can respond with appropriate measures. Could you please explain in more detail what exactly led to your dissatisfaction? We welcome any feedback you can give us and will use it to continuously improve our service. Thank you for taking the time to give us your honest opinion.Yours sincerely,Florian WoitheHotel Manager

2/10 Terrible

Cynthia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean facility in good area
Stayed 1 night in Nov 2023
Response from Vivian Mae Kanne on 8 Nov 2023
Dear Cynthia, Thank you for your feedback and for rating your stay. As we already received your inhouse feedback during your stay, we would have been more than happy to talk to you on site. Unfortunately, we did not get the chance to do so. If you would like to share your experiences with us, please do not hesitate to contact us: guestrelations@frankfurter-hof.steigenberger.de ! Best wishes, Vivian Mae Kanne, Assistant Front Office Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Germany
Amazing! A wonderful stay in a beautiful hotel. The staff is professional yet friendly. The breakfast was delicious. I look forward to my next stay.
Stayed 2 nights in Oct 2023
Response from Charlotte Heinson on 5 Nov 2023
Dear Linda,Thank you for your kind feedback.We are happy that you enjoyed your stay and are looking forwards to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Florian Woithe on 15 Nov 2023
Thank you for your positive review. We are pleased to hear that you enjoyed your stay with us at the Steigenberger Icon Frankfurter Hof. We strive to provide a great experience for our guests and it seems that we have achieved just that for you. We hope you will visit us again soon!Yours sincerely,Florian WoitheHotel Manager

10/10 Excellent

Hude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent, very close to everywhere you like to go. Staff are very nice and supportive, friendly. Room is great!
Stayed 3 nights in Oct 2023
Response from Charlotte Heinson on 25 Oct 2023
Dear Hude,Thank you for your kind feedback!We hope to see you soon again.Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 Excellent

mahdi

Stayed 1 night in Oct 2023
Response from Vivian Mae Kanne on 12 Nov 2023
Dear Mahdi, Thank you very much for staying with us and for rating your stay with a 5 out of 5. It is great to hear that you enjoyed your time with us. All the best for you and we hope to welcome you back in the future. Kind regards, Vivian Mae Kanne, Assistant Front Office Manager

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Check-in was a little slow this time. Overall, a great hotel!
Stayed 1 night in Oct 2023
Response from Florian Woithe on 20 Oct 2023
Dear Guest,It is a pleasure to read that you consider us a "great hotel". We take pride in offering our guests an exceptional experience, and your kind words affirm our efforts.We regret to learn that your check-in process was not as swift as you would have liked. We understand how important a smooth check-in process is for our guests, especially after a potentially long journey. Please accept our sincere apologies for any inconvenience caused. Rest assured, we continually strive to improve our services and your feedback is valuable in this regard.We sincerely hope that this minor setback did not overshadow your overall stay and that you were able to enjoy the many amenities and services we offer. Your satisfaction is our top priority, and we look forward to having the opportunity to serve you better during your next visit.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Ernestina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service overall
Stayed 3 nights in Oct 2023
Response from Florian Woithe on 17 Oct 2023
Dear Guest,It's always a joy to hear positive feedback from our esteemed guests, and your words truly brighten our day. We are thrilled to learn that you found our service to be exceptional. Our team at the Steigenberger Icon Frankfurter Hof strives to deliver the highest standards of service to ensure a memorable experience for each of our guests.Your satisfaction is our primary goal, and we feel rewarded when we hear words of praise like yours. This reassures us that we are on the right path in offering an excellent guest experience.Your feedback serves as an inspiration for our team to continue working diligently in maintaining our high standards.We truly appreciate your review and we look forward to welcoming you back soon.Kind regards,Florian WoitheHotel Manager

8/10 Good

ali

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & staff great location my experience was perfect Only one thing that the quality of food not that perfect If i have to visit frankfurt again i will definitely chose this hotel
Stayed 7 nights in Oct 2023
Response from Florian Woithe on 16 Oct 2023
Dear Guest,It brings us great pleasure to read that your experience at Steigenberger Icon Frankfurter Hof was near perfect and that the location and staff made a positive impact on your stay. We strive to deliver a seamless experience to all our guests, and it is always encouraging to hear such positive feedback.Our team is truly passionate about providing exceptional guest experiences; it is wonderful to know that their efforts have been recognized and appreciated. However, we have noted your comments regarding the quality of food. While we cannot delve into specifics or promise immediate changes, we assure you that we continually strive to exceed our guests' expectations in all areas. We want our guests to have an exquisite dining experience that matches the overall high standards of our hotel.Should you visit Frankfurt again, we will be absolutely delighted to welcome you back to Steigenberger Icon Frankfurter Hof. Your kind words and loyalty mean a lot to us.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Raqif

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Florian Woithe on 16 Oct 2023
We are pleased to hear that you were satisfied with your experience at the Steigenberger Icon Frankfurter Hof. Thank you for taking the time to provide us with your feedback.Yours sincerely,Florian WoitheHotel Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Charlotte Heinson on 10 Oct 2023
Dear Mr. Wayne,Thank you for your kind feedback!We are happy that you enjoyed your stay at our hotel.Kind regards,Charlotte Heinson Front Office Supervisor

10/10 Excellent

Thomas, Philadelphia

Liked: Cleanliness
Wonderful hotel with excellent amenities. Food was terrific.
Stayed 1 night in Oct 2023
Response from Vivian Mae Kanne on 4 Oct 2023
Dear Thomas, Thank you so much for your feedback and for rating your stay with a 5 out of 5. We are more than happy that we could create a beautiful stay for you. All the best! Kind regards, Vivian Mae Kanne, Guest Relations Manager

10/10 Excellent

Raffi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very luxurious feel. The breakfast is highly recommended and delicious.
Stayed 1 night in Oct 2023
Response from Vivian Mae Kanne on 5 Oct 2023
Dear Raffi, Thank you so much for your feedback. We are more than happy that you enjoyed your stay with us and that you felt special here! We hope to welome you back in the future. All the best, Vivian Mae Kanne, Guest Relations Manager

10/10 Excellent

jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to see Frankfurt by foot.
Stayed 1 night in Oct 2023
Response from Vivian Mae Kanne on 3 Oct 2023
Dear Jeff, Thank you so much for your feedback and for rting your stay with a 5 out of 5. This is very much appreciated! Looking forward to welcoming you in the future! Best wishes, Vivian Mae Kanne, Guest Relations Manager

10/10 Excellent

Caroll

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Grand Hotel of Frankfurt
The Grand Hotel of Frankfurt! In some areas getting “tired” (elevators). Check-in and check- out takes too lang - every time. Still the hotel I prefer in Frankfurt
Stayed 1 night in Sep 2023
Response from Vivian Mae Kanne on 2 Oct 2023
Dear Caroll, Thank you so much for staying with us and your honest feedback. This is very much appreciated. You can be sure that we will keep on training and hoping to welcoming you back as a valued guest in the future. Best wishes, Vivian Mae Kanne, Guest Relations Manager

10/10 Excellent

Nabil, Arlington

Stayed 1 night in Sep 2023
Response from Vivian Mae Kanne on 21 Oct 2023
Dear Nabil, Thank you very much for your feedback. We are more than happy that you enjoyed your stay with us. Looking forward to welcoming you back soon. Best wishes, Vivian Mae Kanne, Assistant Front Office Manager

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A first class hotel. The staff is excellent, attentive and gracious from the porters to the dining room. The Hotel elegant and luxurious with beautiful and comfortable surroundings. I cannot say enough about this hotel and will stay again when in Frankfurt.
Stayed 1 night in Sep 2023
Response from Charlotte Heinson on 30 Sept 2023
Dear Mr. Craig,Thank you for you kind feedback!We hope to welcome you as our guest soon again.Kind regards

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing and the staff was really kind. You likely will have to pay to park in a parking garage to stay here, but the rooms are really nice and you’re in the heart of the city. There’s a local jazz club called jazz Keller that we walked to one night which was really fun
Response from Charlotte Heinson on 30 Sept 2023
Dear Monica,Thank you for your kind feedback!We hope to welcome you as our guest soon again.Kind regards

10/10 Excellent

Hammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent spa
Stayed 1 night in Sep 2023
Response from Florian Woithe on 1 Oct 2023
Dear valued guest,It's a pleasure to hear that you've found our location to be convenient and our spa facilities to your liking. Our hotel's location indeed offers a unique advantage, and we are delighted that you've appreciated it.As for our spa, it is designed with your relaxation and rejuvenation in mind. The fact that you've found it excellent is a testament to our commitment to providing a restful haven for our guests.Your positive words are truly encouraging and will be shared with our dedicated team who strive to make each guest's stay a memorable one. We look forward to welcoming you back in the near future for another delightful experience at Hotel Steigenberger Icon Frankfurter Hof.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean efficient. Staff was great
Stayed 2 nights in Sep 2023
Response from Vivian Mae Kanne on 27 Sept 2023
Dear Marc, Thank you so much for your feedback. We are more than happy that you enjoyed your stay with us. We really hope to welcome you back in the future. Best wishes, Vivian Mae Kanne, Guest Relations Manager

10/10 Excellent

Carol

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in great location. Room was very large and beautifully decorated. We were offered a late checkout which worked out great for us.
Stayed 1 night in Sep 2023
Response from Florian Woithe on 26 Sept 2023
Dear valued Guest,It's marvellous to hear such positive remarks about your recent stay at the Hotel Steigenberger Icon Frankfurter Hof. Your kind words about the aesthetics of our hotel and the convenience of its location are indeed uplifting.We are particularly thrilled to know that the spaciousness and beautiful decor of your room were to your liking. We have always strived to provide our guests with the most comfortable and appealing spaces possible, and we're glad that we were able to meet your expectations.Moreover, it pleases us to recognise that our offer of a late checkout contributed positively to your experience. We understand that flexibility can sometimes make all the difference in a guest's stay, and we are more than willing to accommodate such requests when we can.We hope that these positive elements of your stay prompt a return visit in the near future. We look forward to the opportunity of serving you again.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Wai Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs are professional and helpful, give many advice for the enquiry of restaurants, sightseeing and car rental. Room environment is good, large area for deluxe room, comfortable provide luxury good smell bathing products. Reasonable price for the whole experience.
Stayed 2 nights in Sep 2023
Response from Florian Woithe on 26 Sept 2023
Dear Guest,It is indeed a pleasure to read your positive review about your experience at our hotel, the Steigenberger Icon Frankfurter Hof. Your kind words are much appreciated.You have highlighted the professionalism and helpfulness of our staff, which is particularly gratifying to hear. Our team is dedicated to providing a high level of service, offering advice and assistance whenever required. We're delighted that their recommendations on dining, sightseeing, and car rental options added value to your stay.The deluxe room you stayed in is one of our proudest offerings, designed with comfort and luxury in mind. We're pleased to know you appreciated the spaciousness and the high-quality bath products provided. We carefully select these amenities to enhance the overall experience of our guests.Your acknowledgement of our pricing being reasonable is flattering. It is our aim to provide a luxurious experience that also presents good value for our guests.It warms our hearts to know you had an enjoyable stay with us, and we look forward to welcoming you back to Hotel Steigenberger Icon Frankfurter Hof on your next visit to the city.Kind regards,Florian WoitheHotel Manager

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Steigenberger Frankfurter Hof is a beautiful hotel. We loved our room and bathroom. It was so quiet even though the hotel is right in the middle of downtown. We could easily walk to the train station, Altstadt, museums, restaurants, the river, etc., etc. Also the staff are excellent and professional. Right before we left my husband asked if the staff could weigh our luggage and someone brought out a scale and weighed our suitcases. They went above and beyond. Wonderful stay that we’ll never forget.
Stayed 3 nights in Sep 2023
Response from Florian Woithe on 26 Sept 2023
Dear Valued Guest,Your thoughtful review of our Steigenberger Icon Frankfurter Hof certainly warms our hearts. It is delightful to read that you found our location to be convenient, enabling you to easily access the train station, Altstadt, museums, restaurants, and the river. We are proud to be located in the heart of downtown, which is indeed a vibrant and exciting area.Moreover, it is heartening to know that you loved your room and found it peaceful despite our central location. We take pride in the quiet and serene ambiance we offer amidst the city's hustle and bustle.Our team endeavors to always deliver excellent and professional service. Your appreciation for their assistance in weighing your luggage clearly reflects the care and dedication they put into making sure every guest's needs are met. It is gratifying to know that their efforts contributed to your wonderful stay.We are thrilled that you had an unforgettable experience at our hotel and we look forward to the opportunity to welcome you back in the future. Kind regards,Florian WoitheHotel Manager

10/10 Excellent

ARMINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , nice stuff, if I ever visit Frankfurt this hotel will be my first choice
Stayed 2 nights in Sep 2023
Response from Vivian Mae Kanne on 26 Sept 2023
Dear Armine, Thank you very much for your feedback. We are more than happy that you rated your stay with a 5 out of 5 and that you have chosen our hotel as a valued VIP client. Looking forward to welcoming you back in the future! We wish you all the best, Vivian Mae Kanne, Guest Relations Manager