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Reviews of High Peaks Hotel

3.5 out of 5
High Peaks Hotel
167 Cook Flat Road, Fox Glacier

Reviews

7.8

Good

Rating 10 - Excellent. 95 out of 293 reviews" "
Rating 8 - Good. 110 out of 293 reviews" "
Rating 6 - Okay. 55 out of 293 reviews" "
Rating 4 - Poor. 19 out of 293 reviews" "
Rating 2 - Terrible. 14 out of 293 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Nice place to stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Kirsten

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give zero stars I would. Bedding stained & smelled dirty & unwashed. Shower inexplicably ran scalding hot then icy cold. Paper thin walls where you can hear E.V.E.R.T.H.I.N.G. You get what you pay for and this is a lesson learned for us. A definite never again.
Stayed 1 night in Mar 2024

6/10 Okay

Donald James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Private comfortable and very clean
Stayed 1 night in Mar 2024

6/10 Okay

Wayne

Travelled with partner
The owners appear to be new to the business. The lady was friendly and helpful. The laundry area worked well but could use a cleaning. The shower door leaked water onto the floor which could cause problems over time. A few more dishes would have been useful ie bowls for cereal.
Stayed 1 night in Mar 2024

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Bernie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stated restaurant on site but has been shut for a while
Stayed 1 night in Jan 2024

8/10 Good

Stone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was OK, they were giving it a spruce up, room was clean,2 rubbish bins which is a first, shower was great, could have been awesome if the in-house restaurant was up and running, looked a great facility, but also understand about paying extra staff to man it.
Stayed 1 night in Jan 2024

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service
Very good
Stayed 1 night in Dec 2023

6/10 Okay

Kasey

Liked: Cleanliness, staff & service
Bathroom smelled like mold. But everything looked clean. Good shower pressure. Other than the smell, this was a great price n would stay again. Slow wifi.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
1 night stay
Spacious room for a night stay
Stayed 1 night in Dec 2023

6/10 Okay

Allan

Travelled with partner
Liked: Cleanliness, staff & service
This place is good for the price,
Stayed 1 night in Nov 2023

6/10 Okay

Kala

Stayed 1 night in Nov 2023

8/10 Good

Richard

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Natalie

Travelled with partner
Room had a very musty smell, and the bed was not at comfortable
Stayed 2 nights in Apr 2023

6/10 Okay

Suzanne

Would not choose again.
Room had musty smell. No microwave. Wall heater very slow to work.
Stayed 2 nights in Mar 2023

6/10 Okay

Sherrie

Travelled with partner
Went to check in after 2pm room was not ready had to go away and come back
Stayed 1 night in Mar 2023

4/10 Poor

Vivienne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathrooms had blackmould in shower box and smelled very musty. No dishcloth or washup liquid. No teaspoons or other basic kitchen gear.
Stayed 1 night in Mar 2023

4/10 Poor

Andrew

Liked: Room comfort
Disliked: Property conditions & facilities
Below average
Room was clean and comfortable but lights in the bathroom didn't work and one bedside light was broken and not fixed but replaced with a plug in lamp. TV reception was poor with only three or four channels despite many more listed in the room information. Views outside were of a disused, untidy building.
Stayed 1 night in Mar 2023

6/10 Okay

Jill

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room size was great. Very clean. Didn't like no staff on-site when fire alarm went off.
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great simple motel for overnight stay
Simple hotel with good facilities. Very clean. Quiet location but only short drive to sights and town.
Stayed 1 night in Feb 2023

8/10 Good

Candice

Liked: Cleanliness, amenities
I found this Hotel by chance on my way back from exploring the local Lake. it is not in the town but out in the courtry.
Stayed 1 night in Feb 2023

4/10 Poor

Axel

Stayed 3 nights in Feb 2023

8/10 Good

Lynne, Numurkah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room. Comfortable bed. A little out of town. Wifi not great in room.
Stayed 1 night in Feb 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Dianna

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only that there was no toaster, otherwise quite happy.
Stayed 1 night in Feb 2023
Response from High Peaks Hotel on 9 Feb 2023
Dear guestThanks for your kind reviews.Kind Regards

4/10 Poor

Wendy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Didnot like this hotel at all. Our room smelt very damp and musty. The reception lady sprayed some smelly around and that lasted 5 mins. Said there was a restaurant and that wasnt operating. Only 2 rooms were being used. The garden and grounds were very unkept. Wouldn't stay here again.
Stayed 1 night in Jan 2023

6/10 Okay

Earle

Stayed 2 nights in Jan 2023

2/10 Terrible

Darcy, Timaru

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There had obviously been a bit of an issue in the room we were in and the mould along the bottom of the curtain confirmed it as did the damp carpet. The advertised restaurant was non-existent because they could not get staff (but it was advertised). The shower seemed clean and was certainly grunty, but then the shower door fittings and all ledges were paru with grotty looking 'stuff'. Terrible acoustics - clearly heard all conversations in the hallway. Really dissappointing.

6/10 Okay

susan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Comfortable bed & good shower. Fridge elevated, very inconvenient. This community has suffered hugely due to COVID, unfortunately it is showing in the upkeep of this motel.

2/10 Terrible

GREG J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Peaks Hotel below expectation
The dilapidated state of the exterior set the scene for what was to come with lichen growing on the signs, weeds in the guttering and all through the driveway, etc. Reception was no better, being met with a grille closed over the counter, a phone on which you could leave a message but was never answered and multiple surveillance cameras. The unit was no better. Mouldy curtains, a dripping tap, shower screen that a cleaning product had not been near for ages, blood spots on the sheets are examples of what greeted us. While furniture was adequate, other facilities were not. Two thimbles of milk were insufficient for two people for afternoon and morning, there was no dish cloth or detergent, no kitchen plug, no plates or knives, and only one small cake of soap for both hand basin and shower, and near empty toilet roll and tissues. The only reason for actually staying was that the room had to be paid for in full at the time of booking! West Coast businesses have been quick to say that New Zealanders need to visit and spend our money there to help them recover from the effect of the pandemic. Rather than just expecting this as an entitlement, I put it to them that they need to get their act together and offer a product that is deserving of our patronage.
Stayed 1 night in Dec 2022

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2022

8/10 Good

Carol

Liked: Cleanliness
A modest property which did the job I needed it to. Thank you
Stayed 2 nights in Aug 2022
Response from High Peaks Hotel on 11 Nov 2022
Thank you for stay with us and your kind reviews

8/10 Good

Allen L

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean and easy access
Stayed 1 night in Apr 2022

2/10 Terrible

David

Despite 3 months notice that unable to travel from Oz due to Corona restrictions, request for refund of $354 refused. To be charged $880 if dates changed!
Stayed 2 nights in Sep 2021

6/10 Okay

Thea

Liked: Cleanliness
Stayed 1 night in Jun 2021
Response from High Peaks Hotel on 12 Aug 2021
Thanks for stay with us.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, warm and comfortable. Good Internet. Beautiful countryside. It helps if she have a good talking book to listen to.
Stayed 4 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely comfortably 😌 easy access to the rooma nd friendly staff
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were the only ones there Street sign not turned on Desk guy wanted to turn all outside lights off at 7 we were going out for dinner and had to ask him to leave them on which he reluctantly did - curtains falling off rail, minimal things in kitchenette - no knife etc Clean
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was great. Nice and quiet however we had no hot water so showering was out of the option. The cold water pressure was fab though
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

was great
Stayed 1 night in Jul 2020
Response from High Peaks Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your kind reviews!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff , very clean , excellent communication and helpful with local knowledge.
Stayed 1 night in Mar 2020
Response from High Peaks Hotel on 27 Mar 2020
Thanks for staying with us. We appreciate your kind reviews!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were comfortable and clean. Location is a bit inconvenient without a car as there is no taxi/uber service available. The Intercity bus driver was kind enough to take us directly to the property, and the manager did provide a ride to the bus stop in the morning, but I don't think you can count on this being the case all the time. We only stayed one night, so our experience was limited.
Stayed 1 night in Mar 2020
Response from High Peaks Hotel on 27 Mar 2020
Thanks for staying with us. We appreciate your kind reviews!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY HAPPY
We enjoyed our stay very much. Beautiful bed, very clean and overall very comfortable. The laundry facilities were excellent and close to the shopping facilities, restaurants and the glacier. We had a car, if walking a little bit of a walk.
Stayed 2 nights in Mar 2020
Response from High Peaks Hotel on 9 Mar 2020
Thanks for staying with us. We appreciate your kind reviews!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Despite advertised Free Wifi were Unable to use it. Very sparsely staffed. Basic. But ok
Stayed 1 night in Feb 2020
Response from High Peaks Hotel on 6 Mar 2020
Thanks for staying with us. We appreciate your reviews!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow wifi
Stayed 1 night in Feb 2020
Response from High Peaks Hotel on 6 Mar 2020
Thanks for staying with us. We appreciate your kind reviews!

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from High Peaks Hotel on 6 Mar 2020
Thanks for staying with us. We appreciate your kind reviews!