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Rating 10 - Excellent. 563 out of 1000 reviews" "
10 - Excellent
563
Rating 8 - Good. 219 out of 1000 reviews" "
8 - Good
219
Rating 6 - Okay. 86 out of 1000 reviews" "
6 - Okay
86
Rating 4 - Poor. 58 out of 1000 reviews" "
4 - Poor
58
Rating 2 - Terrible. 74 out of 1000 reviews" "
2 - Terrible
74
9.0/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Poor
Sheila Kazumi
Travelled with family and small children
2 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Not much service without asking and even then not much. We spent 4 nights and our room was not cleaned once, even after requesting service multiple times. We had to continually ask for towels, sheets, blankets, etc.
Breakfast is sparse with food running out continually.
The valet parking seemed to take quiet some time. one of the times my car was brought to me other staff was riding in it with the driver which I don't think is appropriate especially since I had a lot of items in my car seats and items were moved. nothing was taken or anything, just didn't think it is professional /appropriate
They gave the rook I paid for away even though I called to confirm a couple of hours prior, stuck us in a room that only sleeps 2 when we had 4 people. No couch no nothing, tv barely worked. There was no room to move or anything. Very disappointing, was looking forward to this after a 8 hours drive just to be disappointed.
We had no hot water the first 2 nights of our stay. Staff kept telling us the water would be fixed and never was. Staff was rude and not concerned that there was no hot water. Rooms were dirty- very difficult to get towels and wash rags. Rooms were not cleaned all weekend.
We were also told we would be credited $60 each night for the inconvenience- that has not been fulfilled. We will not be using this hotel for anything in the future.
I highly recommend Fairfield Inn and suits in the downtown area of Fort Worth, it is clean and well serviced with delicious breakfast options.
However, be prepared for an extra $38 per night valet parking fees, there is no other parking option at the hotel and it was an unpleasant surprise as this was not mentioned in the description and features of the property.
This location provided everything I needed - a clean, quiet place to work, sleep and shower. I felt safe in the building and the staff were very courteous.
Friendly and attentive staff that delivered any needs we had, great breakfast
Amie
Stayed 4 nights in Jan 2024
8/10 Good
Lisa
Business traveller
24 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Unfortunate situations
It’s a perfect location for our event. Unfortunately our heat never went above 68 and it was very cold there. Also they had water pipes burst so towels and such were a little difficult to get.
This was a great stay for a conference I was attending across the street at the Convention Center. Room was very clean, bed was comfortable, pillows were okay. Breakfast was mediocre, not many options each morning for a hotel that was so full, but definitely glad to be able to eat there. I would stay again.
The property was immaculate. Comfortable lobby, coffee bar hot all day, fresh-baked cookies at front desk throughout day. Bright, sunny entry and quick check-in. The shower was especially nice and the bed was comfortable. My room was close to the elevator and it was literally a stone's throw from the convention center (less than a block walk). Couldn't have been better.
Our room was spacious. The facility appeared clean. The staff was okay. It was nice to have a free breakfast. The room had coffee, a mini fridge, and a microwave. It was right across the street from the convention center and we were there for a convention so that was AWESOME!
Pictures look great but rooms are lacking being maintained , had to move rooms. They moved us to smaller one than we bought. It was nasty marks all over ceiling and walls, no body soap in shower containers. (The one time we didn’t bring our own) and no parking available, only valet. Won’t return to that one.
The property was near many downtown attractions and most were walkable. It was clean and the rooms were decent. Nice breakfast area and bar. The only strike is that you must valet or find another garage to park in. I would stay here again.
JEFF
Stayed 1 night in Jan 2024
6/10 Okay
Katherine
Travelled with partner
14 Jan 2024
Blinds/curtains in room did not offer privacy. Felt exposed due to the balcony. Curtains/blinds did not cover window and bed/bathroom was visible from the outside.
Katherine
Stayed 2 nights in Jan 2024
8/10 Good
Guadalupe
14 Jan 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My bathroom had water stains on the wall and the side table was wobbly and water damaged.
No body wash in the shower.
Everything else was fine
Customer service was awesome and my kids loved the pillows. The hotel was very clean, the 2nd floor terrace was nice and clean also. Parking was a pain but we didn't mind that, overall the stay was nice and comfortable.
Dominque
Stayed 1 night in Dec 2023
2/10 Terrible
tania
Travelled with family
2 Jan 2024
Bad experience
It was a problem with the water. Water was boiling and impossible to shower. They don't have maintenance to fix it or rooms to change us apparently even when they changed other people because of other problems in rooms. We need to cancel and move to another hotel at midnight. We are awaiting for a refund.
Parking is valet only and you have a long wait when you need your vehicle. The chuck in staff has a lot to be desired, talking so low and to the counter you have to ask constantly what they are saying.