Lobby

Reviews of Embassy Suites by Hilton Fort Worth Downtown

3.5 out of 5
Embassy Suites by Hilton Fort Worth Downtown
600 Commerce St, Fort Worth, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1002 reviews" "
Rating 8 - Good. 225 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christine on 28 Mar 2024
Alicia,Thank you so much for the great review! I'm glad you enjoyed your stay. We hope to see you back again in the future. Until then, safe travels!

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice area. Lots of great restaurants
Stayed 1 night in Mar 2024
Response from Christine on 20 Mar 2024
Mary Ann,Thank you for taking the time to review your recent stay. I'm glad you enjoyed our location in the heart of Downtown Fort Worth! We hope to see you next time you're in town.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and accommodating !
Stayed 1 night in Mar 2024
Response from Christine on 16 Mar 2024
John, thank you for staying with us! I'm so glad you enjoyed your stay. See you next time you're in town!

10/10 Excellent

brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and very friendly. The place was nice and clean. The only thing that was disappointing was the hot tub not really bubbling like it should.
Stayed 2 nights in Mar 2024
Response from Christine on 11 Mar 2024
Brenda, thank you for your review! I'm glad to see you enjoyed your stay overall. We hope to see you back again soon!

8/10 Good

Ellen, Dallas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This isn’t a new hotel but it’s clean and spacious. The valet is $42 which is a bit spendy in my book. Great place if you’re traveling with family.
Stayed 1 night in Mar 2024
Response from Christine on 10 Mar 2024
Ellen, thank you so much for the great review! I'm glad you an your family enjoyed our spacious suites. See you next time you're in town!

10/10 Excellent

David

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel will be staying there every trip
Stayed 2 nights in Mar 2024
Response from Christine on 8 Mar 2024
David, thank you for staying with us! It was a joy having you. See you next time!

8/10 Good

Andrea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
iT WAS CONVENIENT TO THE TEXRAIL AND TO SUNDANCE SQUARE. IT HAD A NICE ATMOSPHERE.
Stayed 1 night in Mar 2024
Response from Christine on 6 Mar 2024
Andrea, thank you for the great review! I'm glad to hear you enjoyed your stay. See you next time!

4/10 Poor

Rob, McKinney

Business traveller
Disliked: Amenities
Pros: happy hour and free breakfast Cons: free wifi only for Hilton honors, difficult to connect to, eggs were runny and undercooked, mo walk in shower, tub only, hotel is old and dated which is evident anywhere on the property.
Stayed 1 night in Feb 2024
Response from Christine on 28 Feb 2024
Rob,Thank you so much for taking the time to share your experience with us. I'm so sorry to hear it wasn't up to our normal high standards. We hope to welcome you back next time you're in town and exceed your expectations! Until then, safe travels!

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and I had no problem.
Stayed 1 night in Feb 2024
Response from Christine on 28 Feb 2024
Gina, thanks for the review! Making the check-in experience is easy is always our goal. See you next time!

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was phenomenal. The “Starbucks” drinks were not great but there are several cafes within walking distance.
Stayed 2 nights in Feb 2024
Response from Christine on 28 Feb 2024
Caroline, thank you for your review. I'm pleased to hear you enjoyed our breakfast despite not being satisfied with the drinks from our Lobby Bistro. We hope to see you back next time you're in town!

2/10 Terrible

Kimberly

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Property conditions & facilities
Hotel had little/no water pressure and no hot water
Stayed 1 night in Feb 2024
Response from Christine on 21 Feb 2024
Kimberly, I’m so sorry to hear that your experience at Embassy Suites by Hilton Fort Worth Downtown was less than ideal. We always strive to provide the best service so every guest has an exceptional stay, but it seems the lack of water pressure caused us to fall a little short this time. I appreciate you taking the time to share your feedback as that is the best tool we have to continually improve the overall guest satisfaction.

8/10 Good

Calvin N Marqulia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a family of five. Breakfast had many options!
Stayed 1 night in Feb 2024
Response from Christine on 12 Feb 2024
Calvin N Marquila, I'm so glad to hear you and your family enjoyed your stay! We'll see you next time you're in town. Safe travels!

10/10 Excellent

Theado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christine on 4 Feb 2024
Theado, thank you for the great review! We hope to see you next time you're in town. Until then, safe travels!

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was in dire need of upgrade from carpeting, walls to heating system.
Stayed 1 night in Jan 2024
Response from Christine on 31 Jan 2024
Susan, thank you for taking the time to review your recent stay with us. I'm sorry to hear that the room was disappointing. I will share the comments with the other department heads that way they know the areas that need the most attention. We hope to welcome you back again in the future and exceed your expectations!

6/10 Okay

Keri

Business traveller
Liked: Staff & service
There were "homeless looking" people walking the sidewalks right out in front of the building and smoking right next to us - this felt unsafe. This property is older and dirty looking compared to newer Embassy Suites. The staff passed things off to others that were asked of them
Stayed 4 nights in Jan 2024
Response from Christine on 25 Jan 2024
Keri, I truly appreciate you taking the time to share your feedback, as that is the best tool we have to continually improve the overall guest satisfaction. I'm sorry to hear that you were unhappy with your stay. We always strive to provide the best service so every guest has an exceptional stay. With all of the hotels in the area, I wanted to say thank you for choosing to stay with us. We hope to welcome you back next time and exceed your expectations.

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christine on 24 Jan 2024
Regina, thank you so much for the perfect score! I'm glad to see you enjoyed your stay. We hope to welcome you back again in the future!

10/10 Excellent

Christine, Kyle

Stayed 2 nights in Jan 2024
Response from Christine on 21 Jan 2024
Christine, thank you so much for the perfect score! We hope to see you next time. Safe travels!

10/10 Excellent

Jessicca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christine on 18 Jan 2024
Jessicca, thank you so much for staying with us! I'm glad to see you enjoyed your stay. We'll see you next time!

8/10 Good

Kristina

Stayed 1 night in Jan 2024
Response from Christine on 18 Jan 2024
Kristina, thank you so staying with us and taking the time to review your experience. I'm glad you had a good time. See you next time you're in town!

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Christine on 10 Jan 2024
Kim, thank you for the perfect score! Safe travels!

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Christine on 31 Jan 2024
John, thank you so much for the great review! I'm glad to see we earned that perfect score. We hope to see you next time you're in town!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our one night stay was great. The breakfast was excellent
Stayed 1 night in Dec 2023
Response from Christine on 10 Jan 2024
Emily, thank you for your review! I'm thrilled to hear you enjoyed your stay with us. We hope to welcome you back next time you're in town!

10/10 Excellent

Andrey, Woodstock

Liked: Cleanliness, staff & service, property conditions & facilities
The best breakfast experience i have ever had.
Stayed 5 nights in Dec 2023

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christine on 7 Jan 2024
Brenda,thank you for the perfect score! See you next time you're in town!

10/10 Excellent

Michelle

Travelled with partner
Liked: Amenities
everyone was nice. Buffett breakfast was awesome, they will make any omelette for you, pancakes, and a good amount of cold options. We would definitely stay here again. Bed wasn’t the comfiest and the water didn’t drain the quickest in the tub but still a 5 out of 5!
Stayed 4 nights in Dec 2023
Response from Christine on 7 Jan 2024
Michelle, thank you so much for the perfect score and the kind remarks about our staff! I'm glad to hear you enjoyed your stay. We hope to welcome you back again soon! Until then, safe travels!

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christine on 30 Dec 2023
Keith, thank you for the perfect score! it was wonderful having you here. See you next time!

6/10 Okay

susan

Travelled with family
Liked: Staff & service
Convenient location
The hotel is in need of an update. It was clean . We only had one washcloth so had to improvise. The pool is very small and the breakfast area feels like you’re in the basement instead of the 7th floor. The evening reception was ok but we had to search for plates and glasses . Breakfast was good . The lobby is much nicer than the room.
Stayed 1 night in Dec 2023
Response from Christine on 29 Dec 2023
Susan, thank you so much for taking the time to review your stay with us. I'm glad to hear that you enjoyed breakfast. We hope to welcome you back again and earn that perfect score!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christine on 29 Dec 2023
Raul, thank you so much for the perfect score! See you next time. Safe travels!

10/10 Excellent

Kristi

Stayed 1 night in Dec 2023
Response from Christine on 18 Jan 2024
Kristi, thank you for the perfect score! We hope to see you next time you're in town. Safe travels!

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Christine on 9 Feb 2024
Jennifer, thank you for the perfect score! We hope to see you next time you're in town!

8/10 Good

Willie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Why are you charging you own customers to park in your parking area? I didn't need a valet to park my car, I am very capable, as most drivers are, of parking my own vehicle.
Stayed 1 night in Dec 2023
Response from Christine on 19 Dec 2023
Willie, Due to the size and layout of our garage, as well as the safety and security of all guest's vehicles, our garage is valet parking only. There are other parking options in the area, but valet is by far the easiest option. Next time you are in town, we can help you find alternative parking if you would like. Safe travels!

10/10 Excellent

Cody

Travelled with partner
Stayed 1 night in Dec 2023
Response from Christine on 17 Dec 2023
Cody,Thank you for the perfect score! I'm glad you enjoyed your stay. See you next time you're in town!

10/10 Excellent

paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Around the corner from Bass Hall
Very nice hotel and within walking distance from lots of places. Having valet was nice too. Around the corner from the Bass Hall
Stayed 1 night in Dec 2023
Response from Christine on 15 Dec 2023
Paula,I'm glad you enjoyed your stay at our hotel here in the heart of Downtown Fort Worth! We hope to welcome you back again soon. Safe travels!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never knew guest of the day was a thing. I felt so welcomed. Never had a bad experience with an embassy but the staff here are really nice.
Stayed 2 nights in Dec 2023
Response from laurenparrish on 13 Dec 2023
Carolyn, we are thrilled you enjoyed your stay and we look forward to welcoming you back again in the future! Safe travels!

10/10 Excellent

Alpha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful with our needs. This was my second time staying at an Embassy Suites by Hilton and the accommodations did not disappoint. The rooms were comfortable and the staff was welcoming.
Stayed 6 nights in Dec 2023
Response from Christine on 10 Dec 2023
Alpha, thank you so much for the wonderful comments! We hope to welcome you back again soon. Until then, safe travels!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christine on 9 Dec 2023
David, thank you for the great review! Hope to see you back again soon. Safe travels!

10/10 Excellent

Katy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, hotel was clean, rooms spacious.
Stayed 2 nights in Nov 2023
Response from Christine on 6 Dec 2023
Katy, thank you so much for the great review! I'm glad you enjoyed your stay. See you next time!

10/10 Excellent

Leanne, Batesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Christine on 7 Dec 2023
Leanne,Thank you so much for the perfect score! Glad you enjoyed your stay. See you next time!

6/10 Okay

Shlonda

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The cost and the facilities did not equal.
Stayed 4 nights in Nov 2023
Response from laurenparrish on 4 Dec 2023
Hi Shlonda, Thank you for choosing to stay with us. We appreciate your feedback. It is our hope you will return and give us another opportunity to serve you. Safe travels!

6/10 Okay

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms are outdated or the one we got. Because we booked with Expedia we got treated differently. Great location.
Stayed 1 night in Nov 2023
Response from laurenparrish on 28 Nov 2023
Hi Tonya, thank you for taking the time to share your feedback regarding your recent stay. I am sorry to hear you were unhappy. It is our hope you will return and give us another opportunity to serve you. Safe travels!

10/10 Excellent

Angelica

Stayed 4 nights in Nov 2023
Response from Christine on 17 Dec 2023
Thank you for the great score, Angelica! Safe travels and see you next time!

4/10 Poor

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities
This property need renovation it’s horrible and the bathrooms are nasty and dirty and very small.
Stayed 1 night in Nov 2023
Response from Christine on 28 Nov 2023
Ebony,I'm sorry to hear that your experience at Embassy Suites by Hilton Fort Worth Downtown didn’t quite match your expectations. Your candid feedback is certainly appreciated, as this is the best tool we have to continuously improve our overall guest experience. Safe travels!

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Christine on 24 Nov 2023
Mary, thank you so much for the perfect score! I'm glad to hear you enjoyed your stay. We can't wait to welcome you back again next time you're in town.

8/10 Good

Donita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from laurenparrish on 22 Nov 2023
Donita, Thank you for the great review! We are thrilled you enjoyed your stay. We hope to welcome you back again soon. Safe travels!

6/10 Okay

IGNACIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but beds and pillows to hard and could not get the ac to cool properly.
Stayed 1 night in Nov 2023
Response from laurenparrish on 20 Nov 2023
Thank you for taking the time to leave your feedback regarding your recent stay with us. We hope to welcome you back in the future and earn that perfect score. Safe travels!

4/10 Poor

Shyree

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was not very clean. Lots kid crumbs/dust in the corner. A dirty pillow case behind a door, etc. the bed had wood slats coming out that we hit our shins k. The staff, when reporting a broken coffee maker, were not very helpful. The in-hotel Starbucks hardly offered any specialty drinks. A poor rating and dissatisfaction all around.
Stayed 1 night in Nov 2023
Response from Christine on 20 Nov 2023
Shyree, I’m so sorry to hear that we fell below your expectations particularly in terms of the overall upkeep and cleanliness of the room. Your feedback is important and rest assured that this will be shared with the other departments to help pinpoint the areas that need immediate attention and further improvement. We hope you give us another opportunity in the future to earn that perfect score!

8/10 Good

Donita

Stayed 2 nights in Nov 2023
Response from laurenparrish on 21 Nov 2023
Thank you for the great score! We are glad you enjoyed your stay and we hope to welcome you back again soon. Safe travels!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location & very friendly staff & valets.
Stayed 1 night in Nov 2023
Response from Christine on 20 Nov 2023
Lisa, thank you so much for taking the time to review our hotel! I'm glad to hear you enjoyed your stay. See you next time. Safe travels!

10/10 Excellent

Tomas

Stayed 2 nights in Nov 2023
Response from Christine on 9 Dec 2023
Tomas, thank you for the perfect score! I'm glad to hear you enjoyed your stay. See you next time!

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Christine on 19 Nov 2023
Jennifer, thank you for the amazing review! I'm so glad to hear that you enjoyed your stay. We can't wait to welcome you back again!