All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Mary Ann,Thank you for taking the time to review your recent stay. I'm glad you enjoyed our location in the heart of Downtown Fort Worth! We hope to see you next time you're in town.
The staff was very accommodating and very friendly. The place was nice and clean. The only thing that was disappointing was the hot tub not really bubbling like it should.
brenda
Stayed 2 nights in Mar 2024
Response from Christine on 11 Mar 2024
Brenda, thank you for your review! I'm glad to see you enjoyed your stay overall. We hope to see you back again soon!
8/10 Good
Ellen, Dallas
Travelled with family, Travelled with family and small children
10 Mar 2024
Liked: Cleanliness, staff & service, amenities
This isn’t a new hotel but it’s clean and spacious. The valet is $42 which is a bit spendy in my book. Great place if you’re traveling with family.
Ellen
Stayed 1 night in Mar 2024
Response from Christine on 10 Mar 2024
Ellen, thank you so much for the great review! I'm glad you an your family enjoyed our spacious suites. See you next time you're in town!
10/10 Excellent
David
Travelled with family and small children, Travelled with partner, Travelled with group
iT WAS CONVENIENT TO THE TEXRAIL AND TO SUNDANCE SQUARE. IT HAD A NICE ATMOSPHERE.
Andrea
Stayed 1 night in Mar 2024
Response from Christine on 6 Mar 2024
Andrea, thank you for the great review! I'm glad to hear you enjoyed your stay. See you next time!
4/10 Poor
Rob, McKinney
Business traveller
28 Feb 2024
Disliked: Amenities
Pros: happy hour and free breakfast
Cons: free wifi only for Hilton honors, difficult to connect to, eggs were runny and undercooked, mo walk in shower, tub only, hotel is old and dated which is evident anywhere on the property.
Rob
Stayed 1 night in Feb 2024
Response from Christine on 28 Feb 2024
Rob,Thank you so much for taking the time to share your experience with us. I'm so sorry to hear it wasn't up to our normal high standards. We hope to welcome you back next time you're in town and exceed your expectations! Until then, safe travels!
The breakfast was phenomenal. The “Starbucks” drinks were not great but there are several cafes within walking distance.
Caroline
Stayed 2 nights in Feb 2024
Response from Christine on 28 Feb 2024
Caroline, thank you for your review. I'm pleased to hear you enjoyed our breakfast despite not being satisfied with the drinks from our Lobby Bistro. We hope to see you back next time you're in town!
2/10 Terrible
Kimberly
Travelled with family, Travelled with family and small children, Travelled with pets
19 Feb 2024
Disliked: Property conditions & facilities
Hotel had little/no water pressure and no hot water
Kimberly
Stayed 1 night in Feb 2024
Response from Christine on 21 Feb 2024
Kimberly, I’m so sorry to hear that your experience at Embassy Suites by Hilton Fort Worth Downtown was less than ideal. We always strive to provide the best service so every guest has an exceptional stay, but it seems the lack of water pressure caused us to fall a little short this time. I appreciate you taking the time to share your feedback as that is the best tool we have to continually improve the overall guest satisfaction.
Theado, thank you for the great review! We hope to see you next time you're in town. Until then, safe travels!
8/10 Good
Susan
Travelled with family
29 Jan 2024
Liked: Cleanliness, staff & service, amenities
Our room was in dire need of upgrade from carpeting, walls to heating system.
Susan
Stayed 1 night in Jan 2024
Response from Christine on 31 Jan 2024
Susan, thank you for taking the time to review your recent stay with us. I'm sorry to hear that the room was disappointing. I will share the comments with the other department heads that way they know the areas that need the most attention. We hope to welcome you back again in the future and exceed your expectations!
6/10 Okay
Keri
Business traveller
25 Jan 2024
Liked: Staff & service
There were "homeless looking" people walking the sidewalks right out in front of the building and smoking right next to us - this felt unsafe.
This property is older and dirty looking compared to newer Embassy Suites.
The staff passed things off to others that were asked of them
Keri
Stayed 4 nights in Jan 2024
Response from Christine on 25 Jan 2024
Keri, I truly appreciate you taking the time to share your feedback, as that is the best tool we have to continually improve the overall guest satisfaction. I'm sorry to hear that you were unhappy with your stay. We always strive to provide the best service so every guest has an exceptional stay. With all of the hotels in the area, I wanted to say thank you for choosing to stay with us. We hope to welcome you back next time and exceed your expectations.
Brenda,thank you for the perfect score! See you next time you're in town!
10/10 Excellent
Michelle
Travelled with partner
1 Jan 2024
Liked: Amenities
everyone was nice. Buffett breakfast was awesome, they will make any omelette for you, pancakes, and a good amount of cold options. We would definitely stay here again. Bed wasn’t the comfiest and the water didn’t drain the quickest in the tub but still a 5 out of 5!
Michelle
Stayed 4 nights in Dec 2023
Response from Christine on 7 Jan 2024
Michelle, thank you so much for the perfect score and the kind remarks about our staff! I'm glad to hear you enjoyed your stay. We hope to welcome you back again soon! Until then, safe travels!
Keith, thank you for the perfect score! it was wonderful having you here. See you next time!
6/10 Okay
susan
Travelled with family
29 Dec 2023
Liked: Staff & service
Convenient location
The hotel is in need of an update. It was clean . We only had one washcloth so had to improvise. The pool is very small and the breakfast area feels like you’re in the basement instead of the 7th floor. The evening reception was ok but we had to search for plates and glasses . Breakfast was good . The lobby is much nicer than the room.
susan
Stayed 1 night in Dec 2023
Response from Christine on 29 Dec 2023
Susan, thank you so much for taking the time to review your stay with us. I'm glad to hear that you enjoyed breakfast. We hope to welcome you back again and earn that perfect score!
Why are you charging you own customers to park in your parking area? I didn't need a valet to park my car, I am very capable, as most drivers are, of parking my own vehicle.
Willie
Stayed 1 night in Dec 2023
Response from Christine on 19 Dec 2023
Willie, Due to the size and layout of our garage, as well as the safety and security of all guest's vehicles, our garage is valet parking only. There are other parking options in the area, but valet is by far the easiest option. Next time you are in town, we can help you find alternative parking if you would like. Safe travels!
10/10 Excellent
Cody
Travelled with partner
17 Dec 2023
Cody
Stayed 1 night in Dec 2023
Response from Christine on 17 Dec 2023
Cody,Thank you for the perfect score! I'm glad you enjoyed your stay. See you next time you're in town!
The staff was friendly and very helpful with our needs. This was my second time staying at an Embassy Suites by Hilton and the accommodations did not disappoint. The rooms were comfortable and the staff was welcoming.
Alpha
Stayed 6 nights in Dec 2023
Response from Christine on 10 Dec 2023
Alpha, thank you so much for the wonderful comments! We hope to welcome you back again soon. Until then, safe travels!
Leanne,Thank you so much for the perfect score! Glad you enjoyed your stay. See you next time!
6/10 Okay
Shlonda
Travelled with family and small children
1 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The cost and the facilities did not equal.
Shlonda
Stayed 4 nights in Nov 2023
Response from laurenparrish on 4 Dec 2023
Hi Shlonda, Thank you for choosing to stay with us. We appreciate your feedback. It is our hope you will return and give us another opportunity to serve you. Safe travels!
6/10 Okay
Tonya
Travelled with family
26 Nov 2023
Liked: Cleanliness, staff & service, amenities
The rooms are outdated or the one we got. Because we booked with Expedia we got treated differently.
Great location.
Tonya
Stayed 1 night in Nov 2023
Response from laurenparrish on 28 Nov 2023
Hi Tonya, thank you for taking the time to share your feedback regarding your recent stay. I am sorry to hear you were unhappy. It is our hope you will return and give us another opportunity to serve you. Safe travels!
10/10 Excellent
Angelica
26 Nov 2023
Angelica
Stayed 4 nights in Nov 2023
Response from Christine on 17 Dec 2023
Thank you for the great score, Angelica! Safe travels and see you next time!
This property need renovation it’s horrible and the bathrooms are nasty and dirty and very small.
Ebony
Stayed 1 night in Nov 2023
Response from Christine on 28 Nov 2023
Ebony,I'm sorry to hear that your experience at Embassy Suites by Hilton Fort Worth Downtown didn’t quite match your expectations. Your candid feedback is certainly appreciated, as this is the best tool we have to continuously improve our overall guest experience. Safe travels!
Mary, thank you so much for the perfect score! I'm glad to hear you enjoyed your stay. We can't wait to welcome you back again next time you're in town.
Very nice hotel but beds and pillows to hard and could not get the ac to cool properly.
IGNACIO
Stayed 1 night in Nov 2023
Response from laurenparrish on 20 Nov 2023
Thank you for taking the time to leave your feedback regarding your recent stay with us. We hope to welcome you back in the future and earn that perfect score. Safe travels!
The room was not very clean. Lots kid crumbs/dust in the corner. A dirty pillow case behind a door, etc. the bed had wood slats coming out that we hit our shins k. The staff, when reporting a broken coffee maker, were not very helpful. The in-hotel Starbucks hardly offered any specialty drinks. A poor rating and dissatisfaction all around.
Shyree
Stayed 1 night in Nov 2023
Response from Christine on 20 Nov 2023
Shyree, I’m so sorry to hear that we fell below your expectations particularly in terms of the overall upkeep and cleanliness of the room. Your feedback is important and rest assured that this will be shared with the other departments to help pinpoint the areas that need immediate attention and further improvement. We hope you give us another opportunity in the future to earn that perfect score!
8/10 Good
Donita
20 Nov 2023
Donita
Stayed 2 nights in Nov 2023
Response from laurenparrish on 21 Nov 2023
Thank you for the great score! We are glad you enjoyed your stay and we hope to welcome you back again soon. Safe travels!