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Reviews of Residence Inn By Marriott Fort Wayne

3 out of 5
Residence Inn By Marriott Fort Wayne
7811 W Jefferson Blvd, Fort Wayne, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 221 reviews" "
Rating 8 - Good. 60 out of 221 reviews" "
Rating 6 - Okay. 17 out of 221 reviews" "
Rating 4 - Poor. 8 out of 221 reviews" "
Rating 2 - Terrible. 6 out of 221 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Essie, Ypsilanti

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious rooms with full functional kitchen; separate dining, living room & bedroom. Great staff.
Stayed 2 nights in Jan 2024
Response from Dent on 8 Feb 2024
Thank you for your review and being our guest at the Residence Inn Fort Wayne. We hope to always be your hotel of choice when in the area.

6/10 Okay

Tracy

Travelled with family
They close breakfast a half hour early. Pretty annoying.
Stayed 3 nights in Dec 2023
Response from Dent on 24 Jan 2024
Thank you for your review and bringing this to our attention so it does not happen in the future. We hope you allow us to serve you better in the future.

10/10 Excellent

Dechan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Dent on 8 Feb 2024
Thank you for being our guest and submitting your review. We look forward to your future stays with us.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Residence Inn
It was a wonderful family vacation. We were there for a wedding. It was very enjoyable. The staff even helped me find a tie that I dropped out in the parking lot.
Stayed 2 nights in Nov 2023
Response from Dent on 22 Dec 2023
Thank you for your kind review and being our guest. We hope we are always your hotel of choice when in the Fort Wayne area.

10/10 Excellent

Yolandis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room! Great service!
Hotel was very clean and comfortable. The hallways look/feel a little gloomy. But the rooms are great! Front desk staff is awesome! They are always very accommodating when I need anything extra for my room. And they always ask if I have a preference which floor I would like to stay on.
Stayed 3 nights in Dec 2023
Response from Dent on 14 Dec 2023
Dear Yolandis thank you for being our guest at the Residence Inn Fort Wayne and your kind review. We hope we are always your hotel of choice while in the area and we look forward to your future stays with us.

10/10 Excellent

RJ

Liked: Cleanliness, staff & service, amenities
Overall a nice property. I thought the room thermostat was overly complicated, and the curtains and darkening shade in the “living room” were both torn and in need of replacement.
Stayed 1 night in Nov 2023
Response from Dent on 5 Dec 2023
Thank you for your review and being our guest. We have replaced all blackout and sheers since your stay and look forward to your future stays with us when in the Fort Wayne area here at the Residence Inn Fort Wayne.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Dent on 5 Dec 2023
Thank you for your review and being our guest at the Residence Inn Fort Wayne. We hope to see you back soon.

6/10 Okay

Ron

Stayed 2 nights in Nov 2023
Response from Dent on 5 Dec 2023
Thank you for your review and staying with us. We would like to have the opportunity to serve you in the future when in the area.

4/10 Poor

Jennifer

Disliked: Cleanliness
The garbage disposal caused the entire room to stink the entire stay.
Stayed 2 nights in Oct 2023
Response from Dent on 14 Nov 2023
My apologies this happened. We do have cleaners to resolve this issue. In the future please let us know during your stay so it can be resolved immediately.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations
Quiet, clean, and well-appointed room. Good breakfast.
Stayed 1 night in Oct 2023
Response from Dent on 1 Nov 2023
We greatly apricate your kind review and hope to see you back soon.

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dent on 30 Oct 2023
Thank you for being our guest at the Residence Inn Fort Wayne. We greatly apricate your review and hope we are always your hotel of choice when visiting Fort Wayne.

8/10 Good

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dent on 23 Oct 2023
Thank you for staying with us. We hope to see you back soon at the Residence Inn Fort Wayne.

6/10 Okay

Dorothy, Fort Wayne

Travelled with partner
Our room was too warm and the thermostat didn’t seem to be working very well. Neither of us could sleep. The bed did not seem to be a queen size. We were cramped. The tub was SUPER slippery!!! There was a bar to grasp but the tub surface was so slippery we had to place a wash cloth down for traction. This is not safe for seniors or anyone else! There were no working lights in the bedroom. Weird.
Stayed 1 night in Oct 2023
Response from Dent on 23 Oct 2023
Thank you for being our guest and bringing these issues to our attention so we may address them. We also have bath mats for the tubs upon request.

6/10 Okay

June

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Dent on 23 Oct 2023
Thank you for staying with us and your review.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again!
The talented and friendly staff were superb and accommodating! The excellent staff went out of their way to ensure we were well cared for. We adore Gina, who went "above and beyond," showing great enthusiasm and passion in her work! She made us feel right at home. The Inn is very clean. Breakfasts are fantastic, with lots to choose from! Our lovely room space housed the most unique features and modern amenities. One could appreciate the thoughtful landscape of the elements in the room. I like that! The cozy Inn fits into one's lifestyle for vacation and or business. We slept well in the most comfortable bed. The residence is in a convenient location near popular attractions. There are many places to visit, such as restaurants, retail stores, and medical businesses. The Residence Inn Fort Wayne is the place to be when visiting Fort Wayne! We have no regrets, just lots of ongoing accolades!
Stayed 4 nights in Sep 2023
Response from Dent on 25 Sept 2023
Dear Guest, We greatly apricate your kind comments and hope we will have you back soon as our guest. Thank you for your kindness.

10/10 Excellent

Paul

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, fast and easy check in.
Stayed 1 night in Aug 2023
Response from Dent on 28 Aug 2023
We greatly apricate your kind review and hope to see you back soon at the Residence Inn Fort Wayne.

10/10 Excellent

Benita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and everything was excellent
It was amazing a/c worked great.
Stayed 1 night in Jul 2023
Response from Dent on 11 Jul 2023
Thank you for your review and comment and pics. We look forward to your future visits with us.

10/10 Excellent

Rebecka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only place I stay when visiting Ft. Wayne
Stayed 2 nights in Jun 2023
Response from Dent on 11 Jul 2023
Thank you for your kind review. We look forward to your next visit.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Marriott is a nice place to stay. My only issue is, when I checked in, Marriott told me that my reservation had been cancelled.
Stayed 1 night in May 2023
Response from Dent on 11 Jul 2023
My apologies for the mishap with your reservation. We hope you allow us to serve you better on your future stays with us.

10/10 Excellent

KIARA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and the room was clean and comfortable. I would suggest they provide shuttle service to the airport. I assumed that would be the case but it wasn't so shame on me for not confirming. Although everything else was good, unfortunately this would make me consider another hotel that offers shuttle service.
Stayed 1 night in May 2023
Response from Dent on 11 Jul 2023
Thank you for your review and being our guest. We hope to always be your hotel of choice while visiting Fort Wayne.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
The room was spacious, staff friendly, and breakfast had a good variety. The hotel in general, including the room, definitely could have been quite a bit cleaner. During our stay there was a tornado warning. There was no direction from the hotel (in writing or in person) about where to go/what to do. We monitored the weather channel and decided we were okay in the room. Once that watch had expired, we went to bed only to be woken up about an hour later by the fire alarm. It went off for about a minute max. Again, no communication from the hotel regarding it. Probably wouldn't stay again.
Stayed 2 nights in Mar 2023

8/10 Good

kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so quiet. We were there for a funeral, and the quiet was very much appreciated. The dining area could've used a bit more cleaning and the fireplace didn't work the first night - they did fix it - but overall, very pleasant stay.
Stayed 2 nights in Dec 2022
Response from Dent on 14 Nov 2023
Thank you for your review and staying with us while in the area.

10/10 Excellent

Tricia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Dent on 17 Nov 2022
Thank you for your review and being our guest, we hope to see you back soon at the Residence inn Fort Wayne.

8/10 Good

James

Stayed 1 night in Sep 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Aug 2022
Response from Dent on 16 Aug 2022
Thank you for your review and staying with us at the Residence Inn Fort Wayne. We hope to always be your hotel of choice when in the Fort Wayne area.

8/10 Good

Jeremy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Near a lot of restaurants and shopping. The property is pet friendly, which was nice for people with pets. Our area outside of the bedroom smelled like a wet dog. That was our only issue during our stay. Great staff, included breakfast, nice indoor pool. Would recommend staying here.
Stayed 2 nights in Jun 2022
Response from Dent on 28 Jun 2022
Thank you for being our guest. Being we do except pets we clean carpets often to reduce odors and is also the reason we do have to $100 pet fee to assist in covering the extra cleanings. We apricate your comments which helps us serve all our guest in a better way. Looking forward to your future stays with us.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Dent on 8 Jun 2022
Thank you for choosing the Residence Inn Fort Wayne. We hope to have you back again soon.

10/10 Excellent

Dee

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the large room and fireplace. Breakfast was fairly standard but presentation was very nice. The two women working there kept everything stocked and clean. The seating area for breakfast is lovely!
Stayed 1 night in May 2022
Response from Dent on 28 Jun 2022
Thank you for your review and being our guest. We hope to see you back soon.

2/10 Terrible

Magan

Travelled with family and small children
Disliked: Staff & service, amenities
This size of the room was nice and the kitchen area was nice. However, we only stayed at this hotel so our 5 year old could swim and the pool was closed for that day only. They told us it would be open the next day and it wasn’t, so she was even more bummed that we got up early hoping she could swim for a couple of hours and she didn’t get to. The fitness room was extremely small and the two machines in there were really old and run down. The hotel had a pretty bad smell throughout the hallways. Also, when pulling into the parking lot, a bunch of mattresses were observed laying around their dumpster and trash laying every where. This was a sad Marriott, we were really bummed because Marriott hotels usually are really nice. When we called the Marriott main number, they were rude and ended up hanging up on us. We won’t ever stay here again and possibly won’t stay at another Marriott in the future.
Stayed 1 night in Apr 2022
Response from Dent on 6 Apr 2022
My apologies for the issues during your stay. The pool developed mechanical issues on Sunday and was not able to be repaired until the parts arrive. Commercial carp cleaning is completed on a regular basis to reduce orders with in the hotel. Again my apologies this happened during your stay.

10/10 Excellent

Trenton

Stayed 1 night in Mar 2022
Response from Dent on 8 Jun 2022
Thank you for your review and being our guest.

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Dent on 22 Mar 2022
Thank you for being our guest. We hope to see you back soon at the Residence Inn Fort Wayne.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2021
Response from Dent on 3 Dec 2021
Thank you for your review and being our guest. We hope to see you back soon.

10/10 Excellent

Margaret

Liked: Staff & service, amenities, property conditions & facilities
I felt safe and very comfortable there. What I liked best was the staff. Everyone was very pleasant and very helpful. The front desk went above and beyond helping me, as did the housekeeping staff. I will gladly stay there again in the future when in the area.
Stayed 3 nights in Oct 2021
Response from Dent on 20 Oct 2021
Dear Guest, It was our pleasurer to have you staying with us and we look forward to your return visits when in the Fort Wayne area at the Residence Inn.

10/10 Excellent

Dan

Stayed 1 night in Oct 2021
Response from Dent on 14 Oct 2021
Thank you for being our guest at the Residence Inn Fort Wayne. We thank you your kind review and hope to have you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Be ware and check room first
Plumbing problem in kitchenette; fireplace did not work; tub very slippery.
Stayed 1 night in Oct 2021
Response from Dent on 4 Oct 2021
My apologies for the issues. As explained prior we do have matts avaialble upon request. The timer on the fire place has a 30-40 second delay prior to igniting. Again my apologies we did not commutate this during your stay. We hope you allow us the opportunity to serve you better in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Dent on 29 Sept 2021
Thank you for your review. We hope we will see you back in the near future.

10/10 Excellent

JUAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear
The staff and the hotel was perfect.
Stayed 7 nights in Sep 2021
Response from Dent on 27 Sept 2021
Dear Juan, We greatly apricate your survey and thank you for your kind comments. We look forward to your future stays with us.

6/10 Okay

Kimberly

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Just okay. Nothing special.
Planned a little one night stay to take our kids swimming but it wasnt very enjoyable. The silverware in our room was dirty and the pool was closed half of our stay. The place seemed like it needed some upkeep, wont be staying there again but the staff was nice and the beds were comfortable at least.
Stayed 1 night in Aug 2021
Response from Dent on 16 Aug 2021
Thank you for your review my apologies we feel short of your expectation and that the pool heater was having issues during your stay.

6/10 Okay

Jesse

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The pool was closed down. We paid a premium price to stay at a hotel with no pool to use.
Stayed 1 night in Jul 2021
Response from Dent on 19 Jul 2021
My apologies the pool was closed for repairs during your stay. We hope you allow us the opportunity to serve you in the future.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2021
Response from Dent on 19 Jul 2021
Thank you for choosing the Residence Inn Fort Wayne. We apricate your business and hope you return soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Dent on 17 May 2021
Thank you for your review and being our guest. We hope to see you back at the Residence Inn on your next trip to the Fort Wayne area.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean. Breakfast in the morning, hot and cold.
Stayed 2 nights in Apr 2021
Response from Dent on 27 Apr 2021
Thank you for your kind comments on your review. We apricate you staying at the Residence Inn Fort Wayne and hope to see you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The sheets on the bed were not fresh sheets. The manager reimbursed me for the night’s charge.
Stayed 2 nights in Apr 2021
Response from Dent on 15 Apr 2021
Dear guest, My apologies for the issue during your stay and hope you will allow us the opportunity to serve you better on your future visits to the area.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Property is very dated and not clean. Some sticky spots on the kitchenette floor, something crunchy in the carpet and the bathroom door trim is filthy
Stayed 1 night in Apr 2021
Response from Dent on 14 Apr 2021
My apologies for the cleanliness issues during your stay. We apricate you bringing this to our attention and will share it with staff. It is not our norm to have this issue and will work quickly to correct it. Thank you for being our guest and we hope you will allow us the opportunity to serve you better in the future.

10/10 Excellent

Coshawndra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Apr 2021
Response from Dent on 13 Apr 2021
Thank you for staying at the Residence Inn Fort Wayne and your kind comment. We hope to see you back soon.

2/10 Terrible

Verified traveller

Disliked: Amenities
Stayed 1 night in Apr 2021
Response from Dent on 20 Apr 2021
My apologies for falling short of your expectations during your stay.

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures of rooms in fort wayne, Indiana on website are not the actual room pictures. It is very deceiving. We were expecting a private bedroom with a door nor did it have the mentioned sq footage! The room we were given did not have that and we paid for a King suite. We had to speak to a front desk person who at first was not going to accommodate us at all until we ask to speak to a manager. Then we had to settle for a Queen size room. The room was not clean and there was some kind if residue in the toilet and tub.
Stayed 1 night in Mar 2021
Response from Dent on 29 Mar 2021
My apologies for the cleanliness of the room during your stay and we will follow up. The suites are king bed studios with a fire place and the separate one bedroom suites all have queen beds. My apologies for the miss communication.

6/10 Okay

Paula

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very disappointed the pool and spa was closed. The room was nice
Stayed 2 nights in Mar 2021
Response from Dent on 22 Mar 2021
My apologies for the pool being closed during your stay. The ventilation system needs renovations and we are planning to open it soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located to restaurants, shopping and highway.
Stayed 2 nights in Feb 2021
Response from Dent on 9 Mar 2021
Thank you for your survey and choosing the Residence Inn Fort Wayne while in the area. It was a pleasure having you and hope to see you back soon.

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Dent on 12 Feb 2021
Thank you for staying with us and filling out a review. We hope we can have you back in the future as our guest once again.