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Reviews of Holiday Inn Express & Suites Ft. Washington - Philadelphia, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Ft. Washington - Philadelphia, an IHG Hotel
432 Pennsylvania Avenue, Fort Washington, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1004 reviews" "
Rating 8 - Good. 215 out of 1004 reviews" "
Rating 6 - Okay. 56 out of 1004 reviews" "
Rating 4 - Poor. 14 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wooline

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy it
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 19 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 5 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 19 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

8/10 Good

Brenda D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given 5 stars but I left for my Mother's funeral service 10:30 a.m. Returning approx 6pm to find that House keeping left the dead bolt engaged (usual for cleaning, in/out to cart) after she was done....how many HOURS? I was given many apologizes and a offer of a free beverage (water / soda) from their lobby 'store'. ( I declined)
Stayed 2 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 18 Apr 2024
We are are glad you enjoyed your recent stay with us despite the dead bolt mistake made by one of our housekeepers and we hope to welcome you back to ouir hotel in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 18 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

Herman

Liked: Cleanliness, amenities, property conditions & facilities
Our room and the property was clean and in great condition. The fitness center was good for me. The breakfast was good with good coffee. The staff we dealt with were all friendly. I would stay there again.
Stayed 2 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 18 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and facilities.
Stayed 4 nights in Apr 2024
Response from Richard Breitbart on 12 Apr 2024
Thank you for taking the time to give us feed back on you recent stay with us. It means a lot to us. We are over joyed to hear that our amazing staff and facilities made for an amazing stay. Thank you again for you again for your feed back.

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were allowed to check in early. Staff was very accommodating and helpful. Breakfast was great!
Stayed 2 nights in Apr 2024
Response from Kevin Murphy, Front Office Manager on 10 Apr 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our area in the future

10/10 Excellent

Addie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t mind a drive into the city of Philadelphia, this is a great place to stay. The free breakfast had nice offerings, including hot options, and the gym onsite had a variety of options.
Stayed 5 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 10 Apr 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our area in the future.

10/10 Excellent

Craig

Very clean, good sized room. Nice breakfast
Stayed 1 night in Apr 2024
Response from Kevin Murphy, Front Office Manager on 10 Apr 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back top our hotel in the future.

10/10 Excellent

Joena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024
Response from Richard Breitbart on 1 Apr 2024
Thank for taking the time to give us feed back on your recent stat with us. We are overjoyed to hear that are nice and clean hotel made for a great stay. We look forward to you staying with us again.

10/10 Excellent

Tunisha

Liked: Staff & service, property conditions & facilities
The property is properly maintained and clean. The staff members are pleasant and professional.
Stayed 2 nights in Mar 2024
Response from Richard Breitbart on 1 Apr 2024
Thank you for taking the time to give us feed back on your recent stay with us. We are overjoyed to hear that are properly maintained and clean hotel and and professional staff made for an outstanding's Thank you again for your feed back

8/10 Good

Beth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for us.
Stayed 2 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 30 Mar 2024
We are very glad you enjoyed your recent stay us with us and we hope to be able to welcome you back to our hotel in the future.

8/10 Good

Grant, Barrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you expect from Holiday Inn.
Stayed 4 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 30 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 30 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Free breakfast was as expected. Convenient to where we wanted to go.
Stayed 1 night in Mar 2024
Response from Kevin Murphy, Front Office Manager on 27 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

8/10 Good

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay
Stayed 2 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 27 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

6/10 Okay

Etta

It would be nice if the bottled water was free.
Stayed 2 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 27 Mar 2024
We do offer filtered water in our fitness center along with citrus water and regular water in our lobby complimentary just not bottled water.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. We're a family of two adults and four kids and everyone was happy. It was clean and the staff was great!
Response from Kevin Murphy, Front Office Manager on 27 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Elaine, Flemington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, helpful staff, ample parking front/back of hotel, clean fitness room
Stayed 3 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 23 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, very clean location. Rooms are very nice and maintained. Great location! I will be back
Stayed 1 night in Mar 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and nice gym.
Stayed 1 night in Mar 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Malikarjuna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent plus there is Startbucks right next door. You literally walk to it. The breakfast was good. Definitely stay again.
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Yoon Ho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a safe place. Incredibly clean room and kind staff. Free parking and free warm breakfast (including the booking fee) are also wonderful advantages for the guests.
Stayed 3 nights in Mar 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Peter, White City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with Starbucks next door and 2 great restaurants in walking distance. Suites are exceptionally nice.
Stayed 9 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very friendly & professional.
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, everyone was friendly, and best of all it was very quiet!
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 28 Feb 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future

10/10 Excellent

Akimasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Very quiet. Comfortable bed. Great free breakfast with tasty coffee!
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
We are very glad you enjoyed you recent stay with us and we hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

Deanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, too!
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback from your recent stay with us and we hope to welcome you back to our hotel in the future.

8/10 Good

Aneka

Liked: Staff & service, property conditions & facilities
A nice clean place for a 1-2 day stay. Friendly staff and convenient complimentary breakfast.
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback form your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Hermes was exceptionally helpful. Assisted me with computer issues unrelated to the facility.
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback form your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First day breakfast was good, secondary very sparse choice
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 21 Feb 2024
Thank you for your feedback and our apologies that the second day of breakfast did not measure up to the first,We will pass your comments in to our breakfast manager.

8/10 Good

Christina

I found mattress to be uncomfortable. I don’t sleep normally on a spring mattress, I felt every single spring. Memory foam options would be great for older folks. Otherwise, hotel was very clean, quiet and had a nice breakfast
Stayed 4 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 14 Feb 2024
Very sorry that you found your mattress to be uncomfortable. We are glad however that you enjoyed breakfast and found our hotel to be clean and quiet.

10/10 Excellent

Tenika S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean with a great breakfast buffet!
Stayed 2 nights in Feb 2024
Response from Kevin Murphy, Front Office Manager on 13 Feb 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

8/10 Good

Rexhep

Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

imre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 8 Feb 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

8/10 Good

Leon

Liked: Staff & service, property conditions & facilities
Room smelled like smoke and mold. Seen a lot water damage . So I'm sure
Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 6 Feb 2024
My apologies for the issues you experienced during your recent stay with us. I am not aware of any of our rooms having any water or mold damage however I will definitely pass your comments on to our Heads of Housekeeping and Maintenance. Please if you ever have that experience in our hotel again let us know so we can move your room. Thank you.

10/10 Excellent

Regina

Stayed 1 night in Feb 2024
Response from Kevin Murphy, Front Office Manager on 22 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Keanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good breakfast and very nice staff.
Stayed 2 nights in Jan 2024
Response from Kevin Murphy, Front Office Manager on 3 Feb 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

8/10 Good

Hyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Kevin Murphy, Front Office Manager on 1 Feb 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel.in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 1 night in Jan 2024
Response from Kevin Murphy, Front Office Manager on 5 Feb 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back in the future.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice place with awesome staff! The included breakfast in the morning is some of the best I’ve ever had staying a hotel
Stayed 1 night in Jan 2024
Response from Kevin Murphy, Front Office Manager on 31 Jan 2024
We are very glad you enjoyed your recent stay at our hotel and we hope to be able to welcome you back in the future.

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again! I enjoyed my stay! Hotel and rooms were lovely.
Stayed 2 nights in Jan 2024
Response from Kevin Murphy, Front Office Manager on 31 Jan 2024
We are very glad you enjoyed your recent stay at our hotel and we hope to be able to welcome you back in the future.

6/10 Okay

Theresa

Stayed 4 nights in Jan 2024
Response from Kevin Murphy, Front Office Manager on 23 Mar 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Sohail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Response from Kevin Murphy, Front Office Manager on 31 Jan 2024
We are very glad you enjoyed your recent stay at our hotel and we hope to be able to welcome you back in the future.

6/10 Okay

George, Lakewood Ranch

Liked: Staff & service
Public areas need a refresh.
Stayed 6 nights in Jan 2024
Response from Kevin Murphy, Front Office Manager on 1 Feb 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel.in the future.

10/10 Excellent

Joretha

Stayed 1 night in Jan 2024
Response from Kevin Murphy, Front Office Manager on 10 Feb 2024
We are very glad you enjoyed your recent stay with us and we hope to welcome you back to our hotel in the future.

8/10 Good

Julien

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bath tub was not clean
Stayed 2 nights in Jan 2024
Response from Kevin Murphy, Front Office Manager on 1 Feb 2024
Thank you for your feedback. We apologize that your room was not cleaned properly. I shared your comments with our Director of Housekeeping. We hope that you will consider staying with us again in the future.

10/10 Excellent

Sherrie, Sagamore Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very clean
Stayed 1 night in Jan 2024
Response from Kevin Murphy, Front Office Manager on 17 Jan 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

Imad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 1 night in Jan 2024
Response from Kevin Murphy, Front Office Manager on 17 Jan 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.

10/10 Excellent

Janine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quick visit die due to power outages at my house. It was exactly what I needed — a quiet clean room, a hot shower, a nice breakfast with good coffee, and less than 5 minutes from work. The front desk folks were very friendly. It is located immediately off the turnpike so you aren’t there for the scenery, but as an easy and affordable stay it hits the marks.
Stayed 1 night in Jan 2024
Response from Kevin Murphy, Front Office Manager on 17 Jan 2024
We are very glad you enjoyed your recent stay with us and we hope to be able to welcome you back to our hotel in the future.