At the checking in we did not get any instructions\welcome flyer except the key to our room. When called the lobby with questions it seemed that the staff does not know what is going on in the hotel or around it. The second day, our room was not cleaned because we did not ask for it, but no one told us that it is required nor it is on the hotel's website. After talking to the manager we were told that all the cleaning staff left already, while down the corridor there was a cleaning lady with a cart. When insisting on cleaning our room, we were told to wait in the lobby and after more then one hour when we were told that we can go back, the only thing that changed was that the towels were replaced, everything else was exactly as left in the morning. The pool was closed, 3 staff said 3 different things. According to the website and the hotel , at the time we checked in the pool was suppose to be opened. Everything that wasn't ok was blamed on the COVID, but most of the staff and guests did not even wear a mask. Overall, if you consider a one night stay it is ok but for a vacation of a few days it is definitely not recommended.