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Reviews of Candlewood Suites Destin-Sandestin, an IHG Hotel

2.5 out of 5
Candlewood Suites Destin-Sandestin, an IHG Hotel
11396 US Highway 98 W, Miramar Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 300 out of 817 reviews" "
Rating 8 - Good. 277 out of 817 reviews" "
Rating 6 - Okay. 123 out of 817 reviews" "
Rating 4 - Poor. 63 out of 817 reviews" "
Rating 2 - Terrible. 54 out of 817 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

angela

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not a very clean facility
Stayed 2 nights in Apr 2024

4/10 Poor

Iveta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty,noisy, elevator does not work properly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kailyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and good service and friendly staff and the room was nice and spacious and accommodated me well
Stayed 1 night in Mar 2024

2/10 Terrible

Edelson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Amit

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Everything was clean, their cleaning products was very strong,and certain staff was rude.but overall the room was great and the place itself was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kavika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Shelia

Travelled with family
Liked: Cleanliness
Not enough staff on property. Hostess by herself, had to wait. No one on property that could fix leaking faucet in bath tub.
Stayed 2 nights in Dec 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The tv in my room hand no sound
Stayed 1 night in Oct 2023

4/10 Poor

Kim

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay - UNCLEAN
The entire hotel smells of mildew, the stairwell smells so bad we would hold our breath until we got out. When I pulled the sheets back on the bed it was covered in random hair and a bug crawled out from under the pillow. I couldn’t tell you the last time they may have used a vacuum. It was a long weekend for us, I highly recommend that you book anywhere else besides Candlewood suites.
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Caveat emptor - buyer beware
Hotel was dirty. Clearly cleaned very quickly with little attention to details. The middle of rooms were semi- clean, but just about every edge had days/weeks (or more) old dirt. The elevator was superficially cleaned, on the last day, i bent down and used my finger to wipe up the dirt that was in the corner all the days we stayed. Hotel smelled BAD VERY bad. Walking in you get hit with a cleaning smell, that is trying to be masked with a perfume smell, and its also notably stale. The elevator smelled like someone had a bathroom accident inside, and it wasnt proper cleaned up. The room and the hall on the 2nd floor reeked. Damp/ musky / mold smell, almost choking. This was a family event and not an individual event, with 10 rooms booked it was decided that we did not want to attempt to move everyone. Cranking up the AC helped. The staff was complacent and showed little regard for security. From time to time, a card was left in the room when going to the pool area, and each and every time they asked what room number, swiped the card and never not once asked for who you are or to show ID. Someone could have easily looted a room just by asking for a key to room X. The gift shop/ concession area had exactly 1 bag of funyons - EVERYTHING else was sold out, from Thursday to Monday. The beverages were 1/2 stocked. All the transport carts were in rooms the entire stay. said they had 3. i carried my families luggage in and out. as they couldn't fine a cart. I did spot 1 on sat
Stayed 4 nights in Sep 2023

10/10 Excellent

Micheal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Germeshia

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn't like was we were not able to feel any air in the bedroom in the suite.
Stayed 2 nights in Aug 2023

6/10 Okay

Ashley

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

Cameron

Stayed 1 night in Aug 2023

2/10 Terrible

Paige

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room wasn’t clean, and it smelled rancid. The bathroom was nasty, toilet paper left in the toilet and not flushed. The room itself smelled extremely musky and the couch more like sewage with questionable stains. We asked for a blanket and pillow before smelling the couch and seeing the stains for our daughter and was given a fitted sheet as a blanket. Our daughter ended up having to sleep with my husband and I.
Stayed 1 night in Jul 2023

8/10 Good

Alvaro

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

2/10 Terrible

Thanh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Vekerica

Stayed 2 nights in Jul 2023

2/10 Terrible

Mercedes

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not friendly, not helpful at all they are too busy talking on their phones. Elevator were not working when I checked in, asked front office what should we do since our bags are heavy, attendant said take the stairs then proceeds to get back to talking on her phone. Everyone I go to for assistance is busy talking on their phone.
Stayed 2 nights in Jun 2023

2/10 Terrible

Jessica

Stayed 2 nights in Jun 2023

6/10 Okay

Marsha

Travelled with family
Hotel room was clean. The bathroom facet sprayed the water. There was only one coffee bag and I had to get another one from the desk. Bed was comfortable.
Stayed 2 nights in Jun 2023

6/10 Okay

Brandon

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Decent hotel that is pet friendly and not too far from the beach and other attractions. It only had one elevator, so you could be waiting up to 5 minutes to go down from the top floor. I was charged a higher price for my dogs than what I was told over the phone and when I first arrived. The full size fridge was a plus and kitchen area with various ammenities.
Stayed 4 nights in Jun 2023

10/10 Excellent

Pamela

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night with our two pups. It was quiet and clean. Comfortable beds
Stayed 1 night in Jun 2023

2/10 Terrible

Jeffery

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Bathroom surprise!
Not good! Bathroom had female pads that were used in the garbage! No front desk support! Went to desk and was given a bag to throw them away! Stated that she would give room discount but never received it!
Stayed 1 night in Jun 2023

4/10 Poor

Olin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was noisy, smelled, and showed damage. Ice maker non operational. The pool area had damaged and unusable chairs. Will not stay here again.
Stayed 3 nights in May 2023

2/10 Terrible

Kristine

Travelled with partner
Disliked: Property conditions & facilities
Went out and came back to the room feeling good didn’t look at the sheets. Next morning our sheets had stains. Call the front desk hope they would have it fix about time we come back from breakfast got back the sheets still had not been change.
Stayed 2 nights in May 2023

10/10 Excellent

Penni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and nice staff. Very easy check in and put. No problems at all. I didn’t realize when I booked it that is was animal friendly and the hall way smelled a little. Over all nice stay.
Stayed 3 nights in May 2023

6/10 Okay

Jamie

Travelled with partner
Liked: Staff & service
It wasnt very clean, the coffee machine was broken.
Stayed 2 nights in May 2023

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities
Beds were comfortable, other than that not much else. Coffee machines in lobby were broken “out of order” when asked staff for more in room coffee packets they the hotel didn’t have any. Tha staff said no matter how long you stay you only get the one packet in your room after you arrive. All the shelves in the lobby were empty and there was no propane for the grills by the pool. 👎👎
Stayed 2 nights in May 2023

4/10 Poor

Joni

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not Good At All
The hallways and elevator of hotel smelled terrible. The floors in bathroom and entryway had not been cleaned - I took a papertowel, did a few wipes, and came up with hair and dirt. The vanity light did not work and its cover was missing - not a pretty sight!
Stayed 2 nights in May 2023

2/10 Terrible

Brittany

Travelled with family
Disliked: Staff & service
We got there and the coffee bar did not work. The girl had a snotty attitude at the front desk and said that she didn’t know when it would get fixed then we got to our room and the room had only two towels and two rags. Then, the next night after we checked, and all the outlets in the room, quit working, another lights would turn on. Then when I called the girl at the front desk, she said that there was no on-site maintenance man which makes me question what happens in the event of an emergency when you need someone there that knows how to fix things she then told me she could switch rooms I said sure, when I go downstairs, I cannot get a hold of her or could not get a hold of anyone. I had to ring the bell several times why are they not sitting at the front counter when that’s their whole job is to sit at the front counter and why is there a bell to get someone’s attention? What are they doing that they’re so concerned in the back that they can’t come up to the front ? Then in our new room we didn’t have silverware we didn’t have pots we didn’t have pans. I had one pot that I had to cook eggs in and eventually that didn’t work so then I had to put the eggs in the microwave if you’re going to use the brand-name candlewood suites and you’re going to claim that you have kitchenettes and it’s a world-class experience and you have a coffee bar and you have a fully stock shop at then stick to those standards . The shot that was completely empty. The shelves were bare.
Stayed 3 nights in May 2023

6/10 Okay

Brian

Travelled with family
Disliked: Cleanliness
Seemed dirty - scuffed walls / something on the back of the bathroom door / Towel racks appeared to be barley hanging on…thought it smelled like smoke..
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in May 2023

4/10 Poor

Trina

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Great location! However, this hotel had a terrible smell throughout the halls and room. I was on the 2nd floor and the smell forced me to keep my window open the entire time I was in the room. Worst smelling hotel halls snd room I have ever stayed in!
Stayed 2 nights in Apr 2023

10/10 Excellent

Brittany

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Sundae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nothing like pictures. Staff was not welcoming. Very strong smell of marijuana throughout the hotel. Stayed for one night and then checked out early. It was not how we wanted to begin our vacation. Very disappointing!
Stayed 2 nights in Apr 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Shanteria

Stayed 1 night in Apr 2023

4/10 Poor

Stephen

Travelled with family
3rd floor had a terrible smell, as if someone was cooking very smelly food. The elevator was broken on our stay which was not favorable (3rd floor with small kids). The attendant that checked us in was not super nice nor unpleasant.
Stayed 1 night in Apr 2023

4/10 Poor

Sharon

Travelled with family
Disliked: Cleanliness, room comfort
Not clean, allergies went nuts
Dishwasher didn't work; the circulation fan for my king suite didn't work, my daughter (12 yrs old) allergies/sinuses went nuts every night we were there. They need to clean the carpets regularly and I think that would help. I didn't realize they were pet friendly, which in and of itself isn't a problem unless someone in your party is allergic. Regular OTC meds didn't help her much. My white slippers were filthy after 5 nights, which is why I say clean the carpets. We're only in the room a few hours a day (besides sleeping), so they shouldn't have been that dirty.
Stayed 5 nights in Apr 2023

4/10 Poor

Eric

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells like a horse stable inside the property. They allow pets and has a very strong smell of animal urine and such. Extremely covered up with some sort of spray. Cleanliness is not present and property is run down. Was disappointed.

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff was very nice. Property needs update. No hot water, difficult to control TV, smelly carpet
Stayed 3 nights in Mar 2023

6/10 Okay

Porche

Travelled with family and small children
Liked: Cleanliness, staff & service
Room had a bad smell to it
Stayed 2 nights in Mar 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Service is good and property is clean. I do not like the TV on the side of the bed. room layout seems strange. The desk faces the wall and not the TV or window.
Stayed 1 night in Mar 2023

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we enjoyed or stay at Candlewood suites miramar beach
Stayed 2 nights in Feb 2023

2/10 Terrible

Victor

Disliked: Cleanliness, property conditions & facilities, room comfort
Stinky hotel
This was one of the dirtiest smelliest hotels that I’ve ever stayed in in my 57 years of living on gods green earth that that you let dogs stay in rooms not a problem. The problem is you don’t properly clean the rooms after. Ripped shower curtains The manager try to say that it is the air conditioning that puts out a smell but it’s not. It smells like that on every single floor and the three rooms that I checked out were pretty bad. I would not recommend this hotel to anyone stay away you’ll thank me later.
Ripped shower curtain
Dirty, toilet when checking in
Dirty toilet when checking in
Stayed 7 nights in Feb 2023