Exterior

Reviews of Hampton Inn & Suites Fort Myers-Estero/FGCU

2.5 out of 5
Hampton Inn & Suites Fort Myers-Estero/FGCU
10611 Chevrolet Way, Estero, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 718 out of 1001 reviews" "
Rating 8 - Good. 210 out of 1001 reviews" "
Rating 6 - Okay. 40 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peter Alan, Ajax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lots of eating spots nearby
Stayed 2 nights in Apr 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2024
Response from Jalyn Brott- AGM on 15 Apr 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to ensure excellent hospitality to every guest. We strive to continue to earn great scores like the one you gave us. Thank you so much. Your warm bed and hot Hampton breakfast will be waiting for you in your future travels.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to the airport, shopping, and food. Early check in was not a problem. Our room was clean and breakfast area was well stocked. We would stay here again.
Stayed 1 night in Apr 2024
Response from Jalyn Brott- AGM on 12 Apr 2024
Thank you for staying with us, we loved having you here!You are a most valued guest. We appreciate your feedback. The biggest compliment in hospitality is when a guest says they want to come back and stay with you again. Your warm bed and hot breakfast will be waiting for you Ms. Rebecca. Your kind words and great review will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to ensure excellent hospitality to every guest, every stay.Safe travels.

10/10 Excellent

charlene

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jalyn Brott- AGM on 10 Apr 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to ensure excellent guest satisfaction to every guest.Safe travels.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jalyn Brott- AGM on 9 Apr 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us, we appreciate you taking the time to let us know we are doing. Your input will be shared with the rest of our team. Your score is what keeps us motivated to ensure excellent guest services to every guest. We are so glad you enjoyed your stay, thank you.Safe travels.

2/10 Terrible

Douglas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to the property and received our room key. I had to sign a document that said I had 15 MINUTES TO RETURN TO THE LOBBY IF I WAS UNHAPPY WITH THE ROOM TO RECEIVE A REFUND. That should have been an indicator that there would be an issue. We went immediately upstairs to our room and open the door. It was evident that the room hadn’t been cleaned in a while. There was dirt and pollen all over the floor. The bathroom had trash in it. And there was a foul oder. so I went to call the lobby and the phones were disconnected. We immediately left the room and went back to the lobby. We told him that we would like a refund and we did not want the room. The young girl working there talked to older gentleman and what I believe was speaking Hindu, and then looked at me and said abruptly NO REFUNDS. I kindly said, we just checked in less than 10 minutes ago. The room is a mess. It is not clean and there is an odor. We would like a refund now. And they said the best I could do is to come back at 9 AM. Then they repeated, “NO REFUNDS!”. They acted like they didn’t understand me…which is ridiculous since they had no issues with communicating 10 minutes earlier. I will be contacting Expedia and my bank about this hotel. It comes with a strong warning to anyone considering staying here. Look elsewhere.
Stayed 2 nights in Mar 2024
Response from Jalyn Brott- AGM on 1 Apr 2024
Greetings Mr. Douglas. That sounds like a terrible experience and one I am sorry you had to go through, but you have the wrong hotel property. We do not have a protocol, that requires guests to sign anything upon check in, especially not one that describes a 15 minute window to return to the lobby if dissatisfied with their room. We also do not currently have any employees that speak Hindu or a description of an older man working at the front desk. Please verify the property in which you stayed and refer your comments and concerns to them. Safe travels.

10/10 Excellent

Martha Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a location close to where we were going and this hotel served its purpose. Breakfast was excellent. My only critique would be that the staff who put out breakfast be better informed regarding food allergies. Food is not food. Anaphylactic reactions are serious health risks.
Stayed 1 night in Mar 2024
Response from Jalyn Brott- AGM on 28 Mar 2024
Thank you for staying with us, we loved having you here. Your feedback is very important to us, we care a lot about what our guests are saying and thinking. It only helps us enhance training and communication with our team and with our guests. I am curious to know what your food allergy question was and how our breakfast attendant responded as I want to assure you, we are servsafe certified. We have safety data sheets in the kitchen that let us know what product has what in it, and how to respond to an allergy attack. Your feedback will be shared with the rest of the team and will be addressed at our next team meeting. Thank you for motivating us to ensure excellent guest service to every guest. Safe travels.

10/10 Excellent

Martha

Liked: Staff & service, property conditions & facilities
Very pleased with my room.
Stayed 1 night in Mar 2024
Response from Jalyn Brott- AGM on 13 Mar 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us. It is because of great guests like you the keeps our team motivated to ensure excellent guest services. Safe travels

6/10 Okay

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Good location clean the basic hotel but checked all the boxes! Friendly staff!
Stayed 4 nights in Mar 2024
Response from Jalyn Brott- AGM on 6 Mar 2024
Thank you for staying with us, we loved having you here. Your feedback is very important to us. It is what we rely on to better ourselves and our guests experiences. Please let us know how we can earn a 5 out 5 of rating in the future. Safe travels.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location for visiting Estero. The people who work here are all kind and accommodating. The breakfast buffet is very good, with new choices everyday. Our room had a couple of maintenance/housekeeping issues that were resolved. We were unable to reach anyone at the front desk by phone two evenings. So it required us to go downstairs for help. I would definitely stay there again.
Stayed 5 nights in Feb 2024
Response from Jalyn Brott- AGM on 3 Mar 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to ensure excellent guest services. The biggest compliment we could ever have is knowing you are coming back to see us. Your warm Hampton Beds and Hot breakfast will be waiting for you/Safe travels.

10/10 Excellent

MARIJA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Feb 2024
Response from Jalyn Brott- AGM on 6 Mar 2024
Thank you for staying with us, we loved having you here! What a great score, thank you for taking the time to rate us. It is what we rely on to continue to ensure excellent guest service experiences.

10/10 Excellent

Philip M

Travelled with partner
Liked: Amenities
Clean & friendly staff. Great location!
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here! We appreciate your score and your feedback will be shared with the rest of our team.Safe travels.

10/10 Excellent

Miroslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Better breakfast because it’s a joke what are you offering now. Paying big $ for going for breakfast to different restaurant. Regards Miro D
Stayed 3 nights in Feb 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. Some helpful tips when traveling are; Hampton Inn's offer a continental style breakfast located in the lobby area. They are not full service hotels with full service restaurants. We will share your feedback with the rest of out team so we can continue to improve our guests experiences.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful! We are so happy here that we’re checking this hotel out for a 1-2 week stay next year. We’re here 5 days now. Very happy with everything thus far. Thank you!
Stayed 1 night in Feb 2024
Response from Jalyn Brott-AGM on 29 Feb 2024
Thank you for staying with us, you are a most valued guest! It means so much to us that you enjoyed your stay and that we exceeded your expectations. It is because of great guests like you that keeps our team motivated to strive for excellence. The biggest compliment a hotel team can hear is your guest wanting to come back and stay with you again. Your feedback is very important to us and will be shared with the rest of our team. We look forward to seeing you next year, your warm beds and hot Hampton breakfast will be waiting for you.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk checking me in was very polite and professional
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of our team. Safe travels.

10/10 Excellent

Liliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from highway. Check in is easy andd fast, friendly and very helpful front desk person.
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of our team. Your positive feedback is what keeps our team motivated to strive for excellence and to ensure excellent guest services to every guest.Safe Travels.

10/10 Excellent

Aaron Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for! Great for a family.
Stayed 6 nights in Feb 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of the team. Your family is our hotel family's top priority. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest satisfaction. Safe travels.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the freshly baked cookies & the goody bags with bagel, apple and water. A nice perk!
Stayed 4 nights in Feb 2024
Response from Jalyn Brott on 29 Feb 2024
Thank you for staying with us, we loved having you here.Your feedback is very to important us and we can't wait to share it with our team. We are so happy to hear how much you enjoyed your stay and breakfast amenities with us. We hope we have the pleasure of having you as our guest again soon. Safe travels.

10/10 Excellent

Brian

Stayed 2 nights in Jan 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. Your feedback is very important to us and will be shared with the rest of the team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure guest satisfaction to every guest.

10/10 Excellent

Ellen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great.
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here!We appreciate your feedback and it will be shared with the rest of our team. Safe travels.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff friendly and accomodating. The only suggestion would be to have the room doors close quietly. Ours would slam assuming other guests could hear it.
Stayed 1 night in Feb 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. Your feedback is very important to us and will be shared with the rest of our team. Since your departure we have installed rubber stoppers to the inside of the doors to prevent the doors from closing so abruptly and loudly. We are always working on ways to improve ourselves and our guests experience. Because of your review we are able to enhance that goal.Safe travels.

10/10 Excellent

Alexandra, Hazleton

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jalyn Brott -AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

Caleb M

Stayed 1 night in Jan 2024
Response from Jalyn Brott- AGM on 28 Mar 2024
Thank you for staying with us, we loved having you here. Thank you for your positive feedback. It is because of great guests like you that keeps our team motivated to ensure excellent guest services to every guest.Safe travels.

10/10 Excellent

Luis

Stayed 5 nights in Jan 2024
Response from Jalyn Brott- AGM on 28 Mar 2024
Thank you for staying with us, we loved having you here. Thank you for your positive feedback. It is because of great guests like you that keeps our team motivated to ensure excellent guest services to every guest.Safe travels.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jalyn Brott- AGM on 2 Feb 2024
Thank you for staying with us. You are a most valued guest. Your feedback will be shared with the rest of the team. Thank you for the 5 out 5 rating. We look forward to having you as our guest in your future travels.

10/10 Excellent

Dan, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for a 2.5 stars hotels it’s well maintained. It’s a little bit praised but all the hotel in the area are.
Stayed 2 nights in Jan 2024
Response from Jalyn Brott- AGM on 2 Feb 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of the team. Thank you for a 5 out of 5 rating. It is because of great guests like you that keeps our team motivated to ensure excellent guest services to every guest.

2/10 Terrible

Kevin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room that I received had wet carpet and smelled of very strong chemicals. There was also hair everywhere in the room from previous guests. I found another hotel with better conditions nearby for the same price.
Stayed 2 nights in Jan 2024
Response from Jalyn Brott- AGM on 2 Feb 2024
We greatly apologize for any inconveniences you endured during your stay with us. If your experience with us was anything but a satisfied one, we would want to make it right. Your feedback is very important to us and will be shared with the rest of the team.

10/10 Excellent

Salomon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jalyn Brott- AGM on 2 Feb 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of the team. Thank you for a 10 out of 10 rating. It is because of great guests like you that keeps our team motivated to ensure excellent guest services to every guest.

10/10 Excellent

Wayne

Stayed 1 night in Jan 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

4/10 Poor

kimberly

Stayed 1 night in Jan 2024
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. Thank you for taking the time to rate us. Please let us know how we can improve our scores and meet your expectations if not how to exceed them. We take our guests feedback very and use this to improve ourselves and enhance guests experience.Safe travels.

10/10 Excellent

Michael, Henderson

Stayed 1 night in Jan 2024
Response from Jalyn Brott- AGM on 2 Feb 2024
Thank you for staying with us, we loved having you here! Your feedback is very important to us and will be shared with the rest of the team. Thank you for a 5 out of 5 rating. It is because of great guests like you that keeps our team motivated to ensure excellent guest services to every guest.

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Jalyn Brott- AGM on 2 Feb 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of the team. It is because of great guests like you that keeps our team motivated to ensure excellent guest services to every guest. Please let us know how we can achieve a 10 out of 10 rating for future guests. Safe travels.

10/10 Excellent

Barbara

Travelled with family
Stayed 2 nights in Jan 2024
Response from Jalyn Brott- AGM on 2 Feb 2024
Thank you for staying with us, we loved having you here!Your feedback is very important to us and will be shared with the rest of the team. Thank you for a 10 out of 10 rating. It is because of great guests like you that keeps our team motivated to ensure excellent guest services to every guest. Safe travels.

10/10 Excellent

Jill, Howell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Noa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

Todd, Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family loved the heated pool. Had the usual awesome Hampton Inn experience!
Stayed 4 nights in Dec 2023
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.

10/10 Excellent

Sam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Hamptons and you did not disappoint. Thank you!
Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

Blondy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love staying at Hampton Inn. I enjoy all that is offered and the comfort and convenience of the location.
Stayed 4 nights in Dec 2023

10/10 Excellent

Shandha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A plus hotel
One of the best hotels I've ever stayed at. I'd definitely stay again.
Stayed 1 night in Dec 2023

2/10 Terrible

ARIEL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst stay ever! Extremely dirty, they changed the room and it was worst! I’m so disgusted
Stayed 1 night in Dec 2023

10/10 Excellent

Zed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. Great location for my needs.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except it took all day to get new towels.
Stayed 3 nights in Dec 2023

10/10 Excellent

Albert

Stayed 1 night in Dec 2023

8/10 Good

Enomie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no shampoo in the bottle in our room
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jalyn Brott- AGM on 29 Feb 2024
Thank you for staying with us, we loved having you here. We appreciate your feedback and it will be shared with the rest of our team. It is because of great guests like you that keeps our team motivated to strive for excellence and to ensure excellent guest services for every guest.Safe travels.