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Reviews of Hampton Inn Fort Myers-Airport & I-75

3.5 out of 5
Hampton Inn Fort Myers-Airport & I-75
9241 Marketplace Rd, Fort Myers, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 593 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again. Excellent.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lyndita, Lehigh Acres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a spotless room, in a convenient location, with many food options available. I especially like that their breakfast time was until 10 am.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly, Jupiter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we had interactions with were wonderful, friendly, attentive. The room and bed were comfortable. We will stay here again.
Stayed 1 night in Apr 2024
Response from Nancy Front Desk Hampton Inn on 3 Apr 2024
Thank you for the kind words we appreciate it. We always want our guests to be completely satisfied. We hope you stay with us as we are preparing for a full renovation starting in May. We can't wait. Great Day !!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Front Desk Hampton Inn on 3 Apr 2024
Thank you for your positive feedback. We are happy to hear you enjoyed you stay with us. Have a great day!

8/10 Good

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Front Desk Hampton Inn on 3 Apr 2024
Thank you for choosing us, we hope to see you again!Have a great day!

4/10 Poor

Natalie

Disliked: Cleanliness, amenities, property conditions & facilities
leak in tub and had to have maintenance come turn it on leak in wall that made noise all night was worth $75 a night at most
Stayed 1 night in Mar 2024
Response from Front Desk Customer Service on 26 Mar 2024
Hello Natalie, thank you for taking your time writing to us. Here at the Hampton Inn, we strive to provide the best experience possible. I'm sorry that we didn't meet your expectations that you were looking for. I will let my maintenance team know the situation about the noises and the leaking of the tub. We are having are renovation done this year starting in May. We do hope to see you again for a better experience. As all I hope you have blessed day.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Our toilet was running off and on all night. Otherwise it was a fine room. I had asked for a handicap room but none was available. They did ask if the 1st floor would be better but there was an elevator so it was ok on the 2nd floor
Stayed 1 night in Mar 2024
Response from Beth on 22 Mar 2024
Hello Edward, Thank you for your review and my apologies for the issue on the toilet issue and falling short of your expectations. Hopefully you will come and visit us again after our renovation is complete in November of this year. Have a great day.

8/10 Good

Cynthia, Lima

Stayed 2 nights in Mar 2024

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Property is located close to the airport, restaurants and convenience stores. The bathroom had a number of hairs on the floor and in the sink. The sink overflow has visible mold growing. Bed and pillows are a little tired and could use an upgrade.
Stayed 1 night in Mar 2024
Response from Beth on 19 Mar 2024
Thank you for your review and my apologies for the issue you had in your room. I do thank you for bringing this matter to our attention and have relayed the message to our maintenance and housekeeping department to take care of this matter and prevent it from happening again. Again my deepest apologies. and i wish you a good day.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff very friendly and helpful
Stayed 1 night in Mar 2024
Response from Beth on 14 Mar 2024
Thank you so much for your feedback. It is greatly appreciated.

10/10 Excellent

Frank

Stayed 2 nights in Feb 2024
Response from Beth on 22 Mar 2024
Hi Frank, Thank you so much for the high marks, it is very much deeply appreciated.

8/10 Good

Clarence

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Beth on 14 Mar 2024
Hi Clarence, Thank you so much for your high marks. Perhaps next time we will be able to exceed your expectations and earn a perfect 5. Thank you again and have a great day!

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle. Pleasant staff
Stayed 1 night in Feb 2024
Response from Beth on 14 Mar 2024
Hi Betty, Your feedback is greatly appreciated. Please do come and visit us again once our renovation is completed. Have a great day!

10/10 Excellent

Rixhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Feb 2024
Response from Beth on 12 Feb 2024
Thank you for your high scores. It means that you enjoyed your stay and I could not be more happier. Your feedback is deeply appreciated.

8/10 Good

Salvatore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only negative issue was not getting my room made on Saturday. I left my room early around 8am and spent all day out in Fort Meyers. When I returned at around 5pm to my room, I found that the room was not made up. I asked the person at the desk how come no one came to my room after I left for the day and I was told that there is no service on the weekend. You would have to call the desk if you wanted your room made up. I have never heard of that before and there was nothing posted at the desk area stating that policy.
Stayed 2 nights in Feb 2024
Response from Beth on 12 Feb 2024
Hi. Please accept my deepest apologies. I will have a talk with my housekeeping staff to make sure that this does not happen again. There were quite a lot of changes with Hilton during COVID time and shortage of employees . It is our job to ask you if you want your room service on the day of your arrival. Nonetheless, I am truly sorry

10/10 Excellent

Paul, ST PETERSBURG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in Feb 2024
Response from Beth on 12 Feb 2024
Thank you for he high marks. your feedback is deeply appreciated.

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk!
Stayed 1 night in Feb 2024
Response from Beth on 12 Feb 2024
Thank you for your high marks. Your feedback is deeply appreciated

8/10 Good

Doug

Stayed 1 night in Jan 2024
Response from Beth on 22 Jan 2024
Thank you so much for your feedback. It is deeply appreciated.

10/10 Excellent

Louise

Stayed 1 night in Dec 2023
Response from beth on 22 Jan 2024
Thank you so much for your high marks. We appreciate it.

10/10 Excellent

Mitchell

Liked: Staff & service, property conditions & facilities
The front desk staff was amazing
Stayed 1 night in Dec 2023
Response from Beth on 22 Jan 2024
Thank you so much for your kind words. We truly appreciate it.

10/10 Excellent

Bethany

Stayed 1 night in Dec 2023
Response from Beth on 26 Dec 2023
Thank you for the feedback. Deeply appreciated.

6/10 Okay

Verlin

Travelled with family
Liked: Staff & service
Shuttle going back to the airport was only 1 per hour. So I had to spend for a ride.
Stayed 1 night in Dec 2023
Response from Beth on 26 Dec 2023
Hi. My deepest apologies. I will definitely bring this matter to the management and see what is the best way to manage and resolve the matter.. Unfortunately due to the increasing heavy traffic, we have to give ample time for the driver to get back and forth. I truly am sorry.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Beth on 26 Dec 2023
Thank you for the high numbers. It is deeply appreciated

6/10 Okay

Eliol

Travelled with family and small children
Liked: Cleanliness, staff & service
The pool could use a good cleaning. Full of leaves and infested with ants A little disappointed. The pool area seems to be forgotten. The gazebo area was roped off unable to use. Not what we are used to seeing at a Hilton
Stayed 1 night in Nov 2023
Response from Beth on 26 Dec 2023
Hello. My apologies and I understand your sentiments. Issues with cleaning company should not reflect on the actual look and condition of the pool and for that I truly apologize. The hotel is going to be renovated from June 1 next year and I am certain that everyone will be happy with the transformation. For now, i will make sure issues are handled immediately.

10/10 Excellent

Cinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Beth on 26 Dec 2023
Thank you. Much appreciated you high marks.

8/10 Good

christopher

Nice breakfast and pool
Stayed 2 nights in Oct 2023
Response from Beth on 26 Dec 2023
Thank you for your review. I hope to see you again after our renovation next year. Happy New Year

8/10 Good

Salvacion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy.
Stayed 1 night in Oct 2023
Response from beth on 28 Dec 2023
Thank you for your feedback.It is greatly appreciated.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Sophie

Liked: Cleanliness, staff & service
It was convenient.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and friendly staff.
Stayed 1 night in Oct 2023
Response from Beth on 25 Oct 2023
Dear Jessica, Thank you so much for your feedback. It was greatly appreciated. Please come and visit us again.

4/10 Poor

Salomon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Beth on 25 Oct 2023
Hi Salomon, Thank you for the hi grades regarding your stay with us. It is deeply appreciated. Please come and visit us again

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Beth on 25 Oct 2023
Hello Tina, I do appreciate the high marks you gave. It is a testament that you enjoyed your stay and we are extremely grateful. I do wish you a wonderful day. Come and see us again.

10/10 Excellent

Herbert

Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Convenient, comfortable stay at this Hampton. Great location to visit family and lots nearby for shopping and eating. 20-30 minutes to downtown and beaches. We had one small maintenance issue with shower head, it was fixed right away with no further issues. Nice breakfast and all day coffee available.
Stayed 3 nights in Sep 2023
Response from Beth on 25 Oct 2023
Hi Scott, Thank you for taking the time to pen a great review. I am glad that you enjoyed your stay with us and I am hoping that this will not be your last if you are in the area. The staff and I want to wish you the most wonderful day.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with our stay. Everyone was friendly and helpful. Hotel was in a good location. The only negative we had was no shower pressure in our room and we couldn’t check in until 3:30 because room was not ready.
Stayed 4 nights in Sep 2023
Response from Beth on 25 Oct 2023
Hello William, Thank you for the feedback and it is greatly appreciated. My apologies for the mishap in the room and for not being able to check you in earlier as preferred. Shortage of personnel really hinders our operations at times and I do offer my sincerest apologies. Have a great day.

6/10 Okay

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Beth on 25 Oct 2023
Dear Shawna, My apologies for falling short of your expectations during your recent stay with us. We will try to better and improve our services. I wish you a good day

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, smells clean. Very friendly staff. Comfortable room
Stayed 1 night in Sep 2023
Response from Beth on 25 Oct 2023
Thank you for your feedback, It is deeply appreciated and I wish you a wonderful day.

6/10 Okay

Rupa

Travelled with family, Travelled with pets
Liked: Amenities
Called in advance to request of room can be ready by 1 and note was added for me but when I arrived it took an hour and half. Shower wasnt checked or possibly cleaned properly prior to our stay as the drain clogged and water didn’t drain so it was nasty to shower but notified the staff upon leaving. Unfortunately they didn’t off any discounts on the stay for the inconvenience or try to make up for the issue. If they did I wouldve rated the stay higher rating for providing nice customer service.
Stayed 1 night in Sep 2023

10/10 Excellent

Becky

Stayed 1 night in Sep 2023

8/10 Good

jeff

Travelled with group
Liked: Amenities, property conditions & facilities
Nice facility, great staff and close to the airport.
Stayed 1 night in Aug 2023
Response from Front Desk Agent on 24 Aug 2023
We appreciate the review and thank you for your feedback. Hope to see you soon.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Marjorie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here , needs major renovations and cleaning. The staff were efficient and polite, however, nothing was solved. The breakfast was sub par at best , I had to make sure I was still in a Hampton and not a red roof, as that was the quality of breakfast items that were served . They had whole almonds for sad looking oatmeal , no potatoes, no sugar free items of any kind. One tea bag which I actually had to ask for in a cup that leaked . The door lock was old and brittle it barely closed right and the air conditioner didn’t stay on . Do not be fooled , this is not Hampton inn quality.
Stayed 1 night in Aug 2023
Response from Front Desk Agent on 24 Aug 2023
Good afternoon, I truly apologize for the condition of your room. Maintenance department was advised. We will also speak to housekeeping supervisor.We are scheduled for renovation next year; we can't wait hope to see you soon.

10/10 Excellent

milan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from BG on 9 Aug 2023
Thank you so much for your review. We do appreciate your feedback and I wish you a good day

10/10 Excellent

susan marie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Rooms were very clean. Breakfast gives many options.
Stayed 3 nights in Jul 2023

2/10 Terrible

Bedri

Business traveller
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from BG on 9 Aug 2023
My apologies for failing to live up to your expectations. We would try our best to better our services. The hotel is undergoing a major renovation in May so I am positive that everyone will be happy with the transformation.

10/10 Excellent

Cynthia, Seminole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff really make this place amazing. Everyone is so kind and welcoming.
Stayed 5 nights in Jun 2023
Response from BG on 9 Aug 2023
Thank you for your kind words. We appreciate you and your warm nice comments. i wish you the best. Thank you

8/10 Good

Cynthia, Seminole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is superior from the ladies at the front desk to the cooks for breakfast. Super nice people.
Stayed 6 nights in Jun 2023
Response from BG on 9 Aug 2023
What a nice review. My sincere thanks from all of us. Appreciation comes very few and I am certain that my staff will be delighted to know that someone appreciates them. Thank you for doing that. I appreciate you too. Have a great day

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms was clean , great staff
Stayed 1 night in Jun 2023
Response from BG on 9 Aug 2023
Thank you so much. Your feedback is deeply appreciated.