Dear Heather, Thank you for staying with us and taking the time to provide feedback. We are sorry you did not receive the courteous service we are known for providing. Our main goal is ensuring the comfort and satisfaction of our guests, and we apologize for letting you down. We encourage you to try us again soon as we are sure you will have a much better experience. Thank you,Guest Relations

Dear Rezart, Thank you for your continued patronage, and we appreciate your loyalty. We are glad you had a perfect stay and that the exceptional hospitality provided by our associates met your expectations. It will be a pleasure to share your compliments with them. Thank you again for being our guest; we look forward to welcoming you back again soon for another seamless visit.Thank you,Guest Relations

Dear Roman, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you were able to relax and enjoy our oceanfront location and proximity to restaurants and shops. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations

Dear Gulnoza, We are delighted you enjoyed your oceanfront room at Ramada Plaza Marco Polo Beach Resort! Thank you for sharing the beauty of a simple sunrise over a vast ocean -- we could almost hear the waves gently washing on shore. Thank you for being our guest and for sharing these memories. We look forward to seeing you again.Thank you,Guest Relations

Dear Kevin, Thank you for returning to Ramada Plaza Marco Polo Beach Resort for another spectacular stay! We appreciate your compliments about our well-appointed accommodations. We are also glad you had a great time at our poolside bar and that our bartender took good care of you. However, we apologize for not meeting some of your expectations and for the issues you had with our elevators. We will follow up on this appropriately, and we are grateful for your feedback. We value your loyalty and hope to have the privilege of welcoming you back soon.Thank you,Guest Relations

Dear Joao, Thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are glad you had a relaxing stay and that we exceeded all of your expectations. Thank you again for being our guest; we look forward to your next visit.Thank you,Guest Relations

Dear Roberto, Thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are pleased to know that you had an overall enjoyable stay. However, we sincerely apologize for your concerns regarding our towels and the inconvenience it may have caused. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will share your issue with the appropriate individuals to ensure a better guest experience going forward. Thank you again; we hope to welcome you back in the future for the exceptional visit you deserve.Thank you,Guest Relations

Dear Steven, Thank you for staying with us and sharing your concerns. Every member of our team strives to provide outstanding service, so we are sorry to have let you down this time. We are also sorry our resort did not meet all of your expectations. We agree there are areas within the hotel that are beginning to show their age. We have recently renovated some of the public areas and a number of guest rooms and will continue renovating and refreshing more rooms this year. Until all rooms are refreshed, our goal will be to deliver the best service of any resort in the area, and we hope you'll make plans to stay with us again!Thank you,Guest Relations

Dear David, Thank you for the review and for taking the time to recognize our resort. We are delighted you enjoyed your stay with us and appreciate your compliments on the excellent service you received by our front desk associate, Whitney. We look forward to welcoming you back to Ramada Plaza Marco Polo Beach Resort in the future!Thank you,Guest Relations

Dear Gyulperi, Thank you for staying with us and reviewing your experience. We realize the importance of first impressions, and fresh, clean accommodations are absolutely necessary to set the tone for a great stay. We apologize for the oversights in the preparation of your room, and we thank you for your patience as we corrected these problems. We are also sorry for the issues you had with our concierge. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Thank you,Guest Relations

Dear Sandra, Thank you for choosing us for your stay and for sharing your thoughts. Your feedback helps us enhance our services and better serve you in the future. We look forward to the opportunity to welcome you back again.Thank you,Guest Relations

Dear Pesach, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This will be addressed appropriately, and we are very grateful for your patience. We regret the inconvenience caused, and please allow us to regain your trust by staying with us again whenever your travels bring you back to this area.Thank you,Guest Relations

Dear Kaila, Thank you for taking the time to share your comments. Please accept our sincerest apologies for our resort not meeting your expectations and for the difficulties and inconvenience caused you. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping staff to ensure we are well-poised to serve you better during your next stay. We understand your frustration and are grateful for your patience in this matter. We hope you will give us another chance to prove that we are committed to providing outstanding guest service and accommodations. Thank you,Guest Relations

Dear Deborah, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Ramada Plaza Marco Polo Beach Resort. We look forward to your return and wish you all the best with your future travels.Thank you,Guest Relations

Dear Laura, We are glad we were able to provide you with an overall pleasant stay. However, we want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We are also sorry for the concerns you experienced in the lobby and pool area. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Thank you,Guest Relations

Dear Gary, Thank you for taking the time to rate your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you,Guest Relations

Dear Irakli, Thank you for choosing our resort and taking the time to rate your stay. We are sorry we did not live up to your expectations or ours, and we hope you will give us another chance to provide you with the excellent service you should always expect from us. Please accept our apologies for the issues that impacted your rating. Thank you,Guest Relations

Dear Marina, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you were able to relax and enjoy our oceanfront location along with our relaxing and spotless accommodations. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations

Dear Betty, Thank you for taking the time to share your feedback. Although we are glad you liked some aspects of your stay and the pool, we are sorry for the difficulties with the elevator and the inconvenience this caused. We appreciate your valuable feedback; we will address this properly. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.Thank you,Guest Relations

Dear Josh, Thank you for being our guest and for the candid feedback. We sincerely apologize for the cleanliness concerns you encountered in your room and the inconvenience it may have caused. We will share your issues with our housekeeping team. We also regret your disappointment with our pool area due to other guests. Guest feedback gives us valuable insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We hope to have the opportunity to welcome you back.Thank you,Guest Relations

Dear John,Thank you for being our guest and for your feedback. We truly hope your wife is doing better. We genuinely apologize for any negative experience you had while here. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, and all of our bedding comes with protective coverings to prevent such occurrences. We do understand your frustration and your patience is appreciated. Thank you again, and we wish you all the best with your travels.Thank you,Guest Relations

Dear Katherine, Thank you for choosing our resort and taking the time to share your experience. We are sorry for not meeting some of your expectations and the disappointment you had with the overall look and feel of the property. Your valuable comments will be shared appropriately to ensure a better guest experience going forward and will use them for future improvements. We also deeply regret the concerns you had with the fire alarm in your room; however, we are happy that our staff resolved this to your satisfaction but wanted to apologize for this inconvenience. We also appreciate you pointing out other areas where we can improve. We do understand your frustrations and are grateful for your patience in these matters. We hope you will change your mind and give us another opportunity to host you. Thank you,Guest Relations

Dear Naftali, It was a pleasure having you as our guest at Ramada Plaza Marco Polo Beach Resort. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Guest Relations

Dear Naftali, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Ramada Plaza Marco Polo Beach Resort, and we look forward to welcoming you again soon. Thank you,Guest Relations

Dear Karen, We are glad you enjoyed your time at Ramada Plaza Marco Polo Beach Resort. Thank you for your nice rating, and we look forward to your next visit.Thank you,Guest Relations

Dear Amber, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for your excellent rating. We are pleased to read that you loved our fantastic location in addition to devoted associates. Having said that, we are disappointed that we had one elevator down for unplanned maintenance. We apologize for the inconvenience this caused, and we sincerely appreciate your patience. Thank you once more for your feedback; we look forward to being of service the next time you are in the area.Thank you,Guest Relations

Dear Victor, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Thank you,Guest Relations

Dear Etty, Thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you,Guest Relations

Dear Vera, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Ramada Plaza Marco Polo Beach Resort. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We hope that we will have a chance to host you again in the future. Thank you,Guest Relations

Dear Randy, Thank you for taking the time to share your experience. We apologize that you had to wait for your car and for the frustration this caused you; this will be addressed with our valet staff. Regrettably, we are also sorry for the disappointment that we had two elevators down for unplanned maintenance. We regret the inconvenience this all caused, and we sincerely appreciate your patience in these matters. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.Thank you,Guest Relations

Dear Juan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Thank you,Guest Relations

Dear Terrance, Thank you for being our guest and sharing your feedback. We are genuinely sorry for not meeting your expectations and that you were not entirely satisfied with the quality and condition of our accommodations. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Additionally, our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience you encountered with our elevators. We will follow up with our property engineer and are grateful for your patience. We hope you will reconsider us so we can provide you with the flawless visit you deserve.Thank you,Guest Relations

Dear Graciela, Thank you for taking the time to share your comments. We sincerely apologize for the noise issues you encountered during your visit and that we were unable to accommodate you with another room. We understand your frustration, and we are grateful for your patience. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Thank you,Guest Relations

Dear Sameh, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting North Miami.Thank you,Guest Relations

Dear Ruvim, Thank you for choosing our resort and taking the time to rate your stay. We are sorry we did not live up to your expectations or ours, and we hope you will give us another chance to provide you with the excellent service you should always expect from us. Please accept our apologies for the issues that impacted your rating. Thank you,Guest Relations

Dear Mehrnoosh, Thank you for your review. We are happy your stay was pleasant yet we apologize for the problems which inconvenienced you. We appreciate you choosing our resort and hope you will give us an opportunity to provide you with a better experience the next time your travels bring you this way.Thank you,Guest Relations

Dear Mr. Angel, Thank you for selecting Ramada Plaza Marco Polo Beach Resort and for your nice rating. We are delighted to read that you loved our fantastic location and that our team takes great pride in providing a family-friendly environment. It was a pleasure accommodating you, and we look forward to your next visit.Thank you,Guest Relations

Dear Daniel, Thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you have experienced from our front desk staff. Thank you for bringing this to our attention, and we will definitely address this with them. We take great pride in delivering an outstanding experience to all who visit, and we are sorry for what transpired. We are also sorry for the issues you encountered with our accommodations. We have followed up accordingly to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. Please accept our apology and know that we will use your feedback to improve. We hope you will reconsider and give us another opportunity to show you the hospitality you deserve.Thank you,Guest Relations

Dear Daniel, Thank you for being our guest and sharing your feedback. We are genuinely sorry for the inconvenience caused due to the lack of hot water in your assigned room. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. We also regret that you left us earlier than expected and the disappointment you had with the parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We appreciate your patience in these matters and hope you will give us another opportunity to provide you with a much better impression.Thank you,Guest Relations

Dear Daniel, Thank you for your four-star review of your stay at the Ramada Plaza Marco Polo Beach Resort! We are delighted we met your expectations for the perfect beach vacation! We look forward to welcoming you back for another outstanding experience. Thank you,Guest Relations

Dear Laura, Thank you for your review. We are happy your stay was pleasant yet we apologize for the problems which inconvenienced you. We appreciate you choosing our resort and hope you will give us an opportunity to provide you with a better experience the next time your travels bring you this way.Thank you,Guest Relations

Dear Gopal, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback; the positive and including the things you would change. We regret your disappointment with our valet parking fee. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope to have another chance to provide you with a better experience in the future.Thank you,Guest Relations

Dear Scott, Thank you for rating your stay at our resort. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our resort the way you should have on this visit.Thank you,Guest Relations

Dear Eduardo, Thank you for sharing your experience at our hotel. We regret that you were disappointed with the cost of our valet parking. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business, and we hope to see you again the next time you visit the area for a more gratifying visit.Thank you,Guest Relations

Dear Beth, Thank you for your five-star review of your stay at the Ramada Plaza Marco Polo Beach Resort! We are delighted we met your expectations for the perfect beach vacation! We look forward to welcoming you back for another outstanding experience. Thank you,Guest Relations

Dear Rezart, Thank you for your five-star review of your stay at the Ramada Plaza Marco Polo Beach Resort! We are delighted we met your expectations for the perfect beach vacation! We look forward to welcoming you back for another outstanding experience. Thank you,Guest Relations

Dear Guest, Thank you for sharing an evaluation of your visit to our hotel. Nothing matters more than your satisfaction; therefore, we are sorry for the disappointment you had with the overall condition of our hotel. Moreover, we regret reading your concern about your vehicle. We take accusations like this seriously and assure you to relay your comments appropriately. Safe travels. Thank you,Guest Relations

Dear Joshua, Thank you for the generous rating of Ramada Plaza Marco Polo Beach Resort. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Thank you,Guest Relations