1 bedroom, in-room safe, individually decorated, individually furnished

Reviews of Newport Beachside Hotel & Resort

4 out of 5
Newport Beachside Hotel & Resort
16701 Collins Avenue, Sunny Isles Beach, FL

Reviews

6.6
Rating 10 - Excellent. 682 out of 2341 reviews" "
Rating 8 - Good. 454 out of 2341 reviews" "
Rating 6 - Okay. 415 out of 2341 reviews" "
Rating 4 - Poor. 337 out of 2341 reviews" "
Rating 2 - Terrible. 453 out of 2341 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Aysegül Gökcan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction of tiles at the pool side, they were trying to charge a fee to use chairs at the beach.
Stayed 4 nights in Mar 2024

6/10 Okay

Anil

Liked: Amenities
Disliked: Property conditions & facilities
I like the beach and pool,especially hot water in the pool. Kids enjoyed very well, also 24 hrs front desk service and 24 hrs valet parking is very convenient. Rooms are average. Cleaning is average.
Stayed 5 nights in Mar 2024

2/10 Terrible

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst place to be. Starting with the valet parking supervisor, he is extremely rude and moves everything around at his convenience. The rooms are horrible. Only the cafeteria food is good and the service I received at the front desk and at the bar is good. The rest I do not recommend this hotel at all.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angelica M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Suggestion the wooden room floor
Stayed 1 night in Mar 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Yves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 7 nights in Mar 2024

8/10 Good

Yelitza, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Elodie

Travelled with group
Disliked: Amenities
First room we had we saw cockroaches, we switched room it was ok but still the rooms and hotels overall nothing like the pictures
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Kathleen, athol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very relaxed by the pool listening to good music.
Stayed 1 night in Mar 2024

10/10 Excellent

Dilbagh Singh

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience.
Stayed 2 nights in Mar 2024

8/10 Good

Gerald

Travelled with family
Disliked: Staff & service
Service of maid service needs more staff. But the resort is nice...
Stayed 4 nights in Mar 2024

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough hotel, nice views, small cafe in lobby was great for morning coffee and small snack. Rooms were fairly dated and I guess I expected a little more for the price we paid. Everyone was very nice and the rooms were fairly clean. I would have to say the biggest downfall was the parking situation. Having to be across the street from the hotel was a big inconvenience, especially waiting for the light to turn green. My daughter and I were accosted by a homeless crazy person one night waiting to cross the street! If you don't have to park a car though it was a nice hotel.
Stayed 2 nights in Mar 2024

4/10 Poor

Jesus

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I came because in the past I stay here and this time I try it again but its a mess because they are having construction and its really loud I went to the front desk to change to another room because I was a sleep and the niise woke me up and the inly thing they said was that they had rooms but i need it to pay $100 xtra a night for upgrade but its not my fault that they have so much noise I came here because I wanted to rest not to be hearing all this construction noise this will be the last time I come to this Hotel it was my 4th time but after this I wont even consider it I wont recomend this place again prior management was better and they help you with a situation but this time their answer was the the worst they could of use Dont book at this Hotel if you are planing to rest or have a confortable time

8/10 Good

Donna

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Adam

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Zamary

Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent weekend, the bad weather did not matter at all!! So many options, or just to stare the amazing views, was enough
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Zamary,Thank you for your glowing review of Newport Beachside Hotel and Resort. It sounds like you truly enjoyed your stay. We'd love to welcome you back for another memorable experience soon!Best Regards,Newport Beachside Resort Team

10/10 Excellent

Robert A

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Good customer service ,front staff, room service, coconut grill, coffee was amazing. Easy access to everything.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Robert,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our fantastic location is always appreciated as well. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property! Best Regards,Newport Beachside Resort Team

10/10 Excellent

Vanilza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and beach area
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Vanilza,Thank you so much for choosing Newport Beachside Hotel and Resort. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our serene pool area and amazing beach access. We hope you'll consider joining us again on your next trip to Newport; it was a genuine pleasure hosting you.Best Regards,Newport Beachside Resort Team

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Monika

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Rostyslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Ian,Your five-star review is appreciated. Thank you so much for letting us know you had a great time at Newport Beachside Hotel and Resort, and we look forward to seeing you again!Best Regards,Newport Beachside Resort Team

10/10 Excellent

Elydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience glad I did not let the negative reviews deter my stay here‼️ staff were friendly pool was great and the tiki bar was amazing I will definitely come back to this resort
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Elydia,Thank you for your kind words regarding your recent visit to Newport Beachside Hotel and Resort. Our team is delighted to hear that the staff were friendly, the pool was appealing and the tiki bar pleasurable. We look forward to you coming back to visit us again.Best Regards,Newport Beachside Resort Team

6/10 Okay

daniel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
TV did not work all week. I booked and paid for a full ocean view and received a partial ocean view. One front desk staff was rude , unhelpful and condescending. As the week progressed the room cleaning became less and less. Sofa was stained
Stayed 5 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Daniel,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. Your feedback will be shared with our team to ensure our high standards of hospitality are being met and any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Sergey,Thank you for choosing Newport Beachside Hotel and Resort. We trust you had an exceptional stay with us in Newport! The pleasure was all ours, and we hope to welcome you back. Best Regards,Newport Beachside Resort Team

8/10 Good

Vivian, kinnelon

Liked: Cleanliness, staff & service
Beach and poo are beuatiful. Staff was very courteous, couldn't ask for better. It is under renovation so would be excited to see what it will look like. Charging $25 on the beach for an umbrella really left a bad taste in my mouth.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Vivian,Thank you for choosing Newport Beachside Hotel and Resort and for sharing your kind review. While we are sorry you had a concern with the beach umbrella fee, we are delighted you enjoyed our wonderful staff and beautiful property. We look forward to welcoming you back once our renovations are complete so you can truly enjoy all we have to offer.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 4 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Christy,Many thanks for your excellent review of Newport Beachside Hotel and Resort! It's wonderful that you enjoyed our friendly hospitality and clean accommodations. We're happy you reached out and hope you'll come back.Best Regards,Newport Beachside Resort Team

4/10 Poor

Cathy

Travelled with partner
Disliked: Amenities, property conditions & facilities
We payed for a Ocean View and realized we had a partial view, when checking in we were on the 2 and floor looking over the pool and had no view of the ocean, we did request a different room, they did accommodate us and placed us on the 6 floor however to the very front of the hotel were we were much farther from the ocean and was right next to the business section were we had to listen to sirens and horns blowing, very loud cars and traffic 24-7, the jacuzzi bathtub did not work, and the keycard used to get into the room disactivating and we would have to wait for the elevator to go to the front desk to activate it, we did not have anything else with us to have this happening “cellphones “ and this went on every day sometimes twice. We paid I feel good money for that room and our view was the top of a building and air conditioning units.
Stayed 4 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Cathy,Thank you for taking the time to leave us your feedback. Please accept our apologies for any issues regarding the room keycard and the jacuzzi bathtub. We understand your frustration and we'll work to ensure that this doesn't happen in the future. In addition, we're sorry to hear about any disappointment regarding the views you received. While we always strive to accommodate our guests as best we can, specific room requests cannot be guaranteed when booking via third-party sites. That being said, all of your feedback is gratefully received and we will be sure to keep your comments in mind for the future. Please consider coming back to join us again soon; we're confident that we can impress you. Best Regards,Newport Beachside Resort Team

10/10 Excellent

Mishenega

Travelled with group
Liked: Amenities
I loved everything about this place especially the ocean view plus it was my 🎂 bday.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Mishenega,We’re so delighted that you chose to celebrate your birthday with us! It was an honor to have been a part of this important day, and we are thrilled our spectacular views helped make it extra special. Thank you for your perfect rating, and we hope you return soon!Best Regards,Newport Beachside Resort Team

4/10 Poor

cheri

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Access to the beach, the pool area , the lobby were very nice. The room, the hall ways were run down. our room had unplugged bedside lamps, we could not reach to plug in. Burned out light bulbs in the bathroom and throughout the room. We rented a Beach side room w/baclcony, which we could not enjoy due to undeterred "chain smoking" by many rooms around us. We asked management for 3 days to have it stopped. The cigar smoking on the beach, in the Hotel seating area was nauseating and relentless also undeterred. We had no TV service for 4 days, management claimed it was a technical issue, however we had internet and the TV spewed adds for 4 days, just no access to any channels.
Stayed 4 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Cheri,Thank you for your comments, it's a delight knowing you enjoyed the easy beach access and the facilities we provide on-site. Rest assured, the concerns you mentioned have not gone unnoticed, and our team is looking into this matter so we can improve our overall experience for our guests going forward. It would be our pleasure to welcome you back for another fantastic visit, so don't be a stranger!Best Regards,Newport Beachside Resort Team

10/10 Excellent

Elisa Carolina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except front desk services But the hotel beach pool cleaning
Stayed 3 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Elisa,It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share feedback. Should your travels bring you back to the area, we hope that you will choose Newport Beachside Hotel and Resort for your stay again. Best Regards,Newport Beachside Resort Team

8/10 Good

Anatoly

Stayed 3 nights in Feb 2024

6/10 Okay

Yakquelina

Travelled with family and small children
Liked: Staff & service
Hotel rooms have a strong smell of cigarettes
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Yakquelina,Thank you for the constructive feedback. Our goal is to keep our accommodations clean and fresh, so we apologize you noticed an odor. Rest assured, our housekeeping team will swiftly address your concern. We're confident we can exceed your expectations, and we hope to have another opportunity to earn your trust.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Juan M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quick check in valet pool area was beautiful rooms still needs upgrading but other than that it's still a beautiful place.
Stayed 3 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Juan,Thank you for your compliments on our beautiful property. We're glad you appreciated our inviting pool and valet parking. The next time you're in town, please come see us again at Newport Beachside Hotel and Resort!Best Regards,Newport Beachside Resort Team

8/10 Good

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Eryck

unit smelled of mold bathtub was also moldy air conditioning leaking through unit hot room
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Eryck,The issues you raise are important to us. Please accept our apologies for any concerns about odor and for any issues with the AC and bathroom. This does not represent the level of accommodations we aim to provide, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.Best Regards,Newport Beachside Resort Team

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities
Nice and easy. Staff were very helpful and accommodating.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Doug,Thank you for choosing Newport Beachside Hotel and Resort and for sharing your valuable feedback. We do have one of the best teams in the business and they will be delighted to know you enjoyed their kind service. It would be an honor to welcome you back for another great stay.Best Regards,Newport Beachside Resort Team

2/10 Terrible

Roxana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was terrible, The room was so dirty
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Roxana,We're saddened to hear about your experience. Please accept our apologies for any concerns about cleanliness and service. Our goal is to create a comfortable, welcoming environment, and it's clear that did not happen with you. We'll look into your comments further, and we'd appreciate the chance to provide you with a more positive experience.Best Regards,Newport Beachside Resort Team

2/10 Terrible

Aharon

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel’s facilities were outdated and dirty. Nothing worked and house keeping came twice out of the 4 nights
Stayed 4 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Aharon,We appreciate your feedback and are addressing your concerns about our facilities and housekeeping service. It's our aim to provide a comfortable and functioning environment for all guests. We hope for another opportunity to show you the quality service and accommodation we're committed to offering.Best Regards,Newport Beachside Resort Team

8/10 Good

chana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property still undergoing renovations. The pool and beach areas were wonderful. Balconies are renovated and are nice except for the smell of dope from the adjacent rooms and the ones below. Beds comfortable and room was spacious. On the downside the room was dated in decor and the bathroom somewhat old. Saw one now ex-roach. Cable did not work for last 2 days of our stay so no TV. Overall we enjoyed our stay. Staff was always helpful and seemed to understand what the hospitality business is about.
Stayed 5 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Chana,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that you enjoyed the beach and pool and had a comfortable night's sleep. However, we apologize for any issues with the cable and age of the property, and we appreciate your patience while modernize the property. If you're in the area again, please come back to see us.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Ayden Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Ayden,Thank you for sharing your feedback with us. We're thrilled to hear about your perfect experience, and we can't wait to welcome you back for another memorable visit.Best Regards,Newport Beachside Resort Team

8/10 Good

Eduardo

Travelled with group
Liked: Amenities, property conditions & facilities
Old small elevators and carpeting
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Eduardo,Thank you for taking the time to leave us your feedback. We strive to provide our guests with the best possible experience. Please know that we take your feedback seriously and will do our best to address any areas where we can improve. It was our pleasure to host you, and we hope we will see you the next time you are in the area for an even better experience.Best Regards,Newport Beachside Resort Team

2/10 Terrible

Ena

Disliked: Staff & service, amenities
Upon check in, I was not told there’s a trick to turning in the shower. I literally had to take a shower with a bucket and was late to a dinner appointment. Also, the toilet kept running the whole night waking me up multiple times
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Ena, While we are happy to have received the opportunity to host you, we are disappointed for not being able to provide the positive experience you deserve. Your feedback regarding the bathroom will be discussed internally with the respective teams, so that we may look to make improvements to enhance the overall guest experience. We hope you join us again, so we may prove to you we value our guests' feedback. Thank you.Best Regards,Newport Beachside Resort Team

8/10 Good

Desneiges

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

LaLa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our tv went out on Sunday and was never fixed. Which really sucks when you’re trying to wind down at night or when you wake up in the morning. Also the ocean view was technically an ocean view but iffy. You had to walk out onto your balcony and look to the left. In my experience ocean view is being able to see the ocean from your room. I was not happy about that at all.
Stayed 4 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear LaLa,We appreciate your feedback, and we're saddened to learn you did not enjoy your stay. Please accept our apologies for any issues with the TV and for any disappointment with the view. Our staff is always happy to show you other available rooms. If you're in the area again, we hope you'll consider coming back to see us.Best Regards,Newport Beachside Resort Team

8/10 Good

Uri

Liked: Cleanliness, staff & service, amenities
All good
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Uri,Thank you for choosing Newport Beachside Hotel and Resort and for sharing your review. We are delighted you enjoyed your stay and look forward to welcoming you back for another great visit.Best Regards,Newport Beachside Resort Team

10/10 Excellent

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a excellent trip plan, all come together, the room, the beach, everything!
Stayed 4 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Juliana,Thank you for choosing Newport Beachside Hotel and Resort to host your travels, and overall, we hope you had a terrific getaway. Come back anytime you are looking for another top-notch experience!Best Regards,Newport Beachside Resort Team

8/10 Good

Edguimar

Travelled with family
Liked: Amenities
The pool was the best the hotel needs a lot of renovations
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Edguimar,Thank you for your feedback. We're glad you enjoyed the pool and that your overall stay was pleasant. As part of our commitment to continuous improvement, we're currently undergoing a modernization project. Please come see us again the next time you're in the area.Best Regards,Newport Beachside Resort Team