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I stayed on the first floor for one night. Unfortunately, the toilet had issues flushing which I let the hotel staff know right away and they sent out a maintenence man who fixed it. Or so I thought because the toilet had problems flushing not too long after. Then, the shower would not drain at all. I was too exhausted to change rooms and it was in the middle of the night.
Camellia
Stayed 1 night in Apr 2024
Response from Management Team on 17 Apr 2024
So sorry for your stay as we are at the beginning of a remodel we hope you will come to stay with us again soon.
6/10 Okay
Shantell Drinda
Travelled with partner
14 Apr 2024
The guest across from our room was using profundity language all night and she was staying with kids. A guy was playing loud music in the back of our room close to midnight.
Shantell Drinda
Stayed 2 nights in Apr 2024
Response from Management Team on 17 Apr 2024
So sorry for your stay I hope it was resolved to please report this unfortunate immediately to the Front Desk they will be happy to handle it
If i had allowed the comments in the review section to be my reason of choice i would not select this property. I found the property to be clean and the service was good.
Stayed in room 308 for four nights. Room was clean with a very cmfortable bed and nice fluffy towels in the bathroom. Housekeeping was done on a daily basis.
The workers greets you with a smile. Those I remrmber are Brenda and Roy at the front desk and also the lady with the pink hair. Claudette in the dining room was great. The other two dining room staff was good also but Claudette stood out.
Randia
Stayed 4 nights in Apr 2024
Response from Management Team on 17 Apr 2024
I am so happy to hear this, we work so hard to make people's day enjoyable and we hope to see you again.
The room had a bleach odor. Very basic. We saw a roach.
Nateshia
Stayed 3 nights in Apr 2024
Response from Management Team on 9 Apr 2024
Sosd orry for your stay we are a earth friendly hotel so on the 3rd day by request we will be happy to clean and restock towels and toiletries. We had Pest control check the room and everything was ok but thanks for giving us an review.
We reserved for 4 adults and they provided towels for 2, and when we request they took too long to service. Never received room cleaning, they are the worst in customer service desk.
victor
Stayed 2 nights in Mar 2024
Response from Management Team on 26 Mar 2024
So sorry for your stay we are working hard to improve our hotel and we appreciate your review and hope youll come stay with us aghain
4/10 Poor
Zonialis
Travelled with partner
25 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
We had issues with the A/C, TV and hot water.
Zonialis
Stayed 1 night in Mar 2024
Response from Management Team on 26 Mar 2024
So sorry for your stay I hope we resolved them to your satisfaction we hope to see you again.
Our room had no electricity!!! No lights! No AC! All night long!
And no running water from shower head…had to both in an unpleasant-looking tub…in the dark!
Neal
Stayed 2 nights in Mar 2024
Response from Management Team on 23 Mar 2024
So sorry for this however power was lost in the area for a few hours, Hope you will come stay with us again
The roaches. The mold on the walls. The pubic hairs on the lid of the toilet and the walls of the shower. The air conditioning in the room was never below 75 degrees even though we set it to cold as it could go. The exhaust fan in the bathroom did not work. Only one light in the entire room worked. The breakfast was disgusting and inedible. Which was one of the reasons I stayed here was because of the breakfast. The bathroom light had wires exposed. I have pictures of everything as well.
Colby
Stayed 2 nights in Mar 2024
Response from Management Team on 18 Mar 2024
So sorry for your stay our hotel is in the beginining of a redo and do hope you will come stay with us again.
2/10 Terrible
ALEXANDRE
16 Mar 2024
ALEXANDRE
Stayed 2 nights in Mar 2024
Response from Management Team on 9 Apr 2024
Thanks for your review.
4/10 Poor
Michael, Fishers
13 Mar 2024
Disliked: Property conditions & facilities
Room was very dated and bathroom was worn out. Shower curtain rod was badly sagging, fixtures were old. Needs updated and upgraded. Do not recommend this hotel.
Michael
Stayed 1 night in Mar 2024
Response from Management Team on 14 Mar 2024
So sorry for your stay we are in the beginning stages of updating our hotel and do hope you'll come stay with us again.
6/10 Okay
kereen
Travelled with family
13 Mar 2024
Stay was ok
kereen
Stayed 3 nights in Mar 2024
Response from Management Team on 14 Mar 2024
Thanks for your review and we hope to see you again
We come by on the 3rd day of your stay by request only, we are trying to save our planet by means of water and electricity but please if you need additional service please ask and we will be happy to accomodate you.
Travelled with family, Travelled with family and small children, Travelled with partner
5 Mar 2024
Disliked: Property conditions & facilities
Property was worn and old. They didn't have a pack-n-play or crib for infants. When asked for extra towels since we had to shower our kids they didn't have any extras. Overall a cheap place to stay.
Tyler
Stayed 1 night in Mar 2024
Response from Management Team on 6 Mar 2024
Thanks for your review and we hope you will come stay with us again as we are beginning to redo the hotel and retrain the staff
2/10 Terrible
Cammy
Travelled with family, Travelled with partner, Travelled with group
This hotel seemed as though it was falling apart, the rooms were very dirty and had stains everywhere and mold growing in the bathroom. I would never recommend anyone to stay in this hotel!
Cammy
Stayed 1 night in Feb 2024
Response from Management Team on 4 Mar 2024
Sorry for your stay we are currently in the middle of a remodel and hope you will come back again
I am sorry this happed hope you come stay with us again we went to the room and the dryer and shower are working so not sure what went wrong, please ask anytime at the front desk we would be happy to help you.
Thanks for your review and we all hope to see you again
2/10 Terrible
Samira
Travelled with family
23 Feb 2024
Disliked: Property conditions & facilities
Besides the run down property , feeling on unsafe due to main door not locking properly , and the unhelpful staff , on the second day of our stay we come down to have breakfast and the room is closed , the receptionist said that the persons in charge did not show up , so there is no Breakfast ,
I would like a partial refund for this major inconvenience
Samira
Stayed 2 nights in Feb 2024
Response from Management Team on 24 Feb 2024
So sorry for experience your stay we work very hard to accommodate our guest and hope you will be back as we are making many great changes to improve our property and staff
2/10 Terrible
Vanessa Jean
22 Feb 2024
Disliked: Cleanliness
The towels and the sheets were dirty
Vanessa Jean
Stayed 3 nights in Feb 2024
Response from Management Team on 22 Feb 2024
So sorry for your stay we are in the middle of a remodel and retraining of staff and hope you will come back again soon
Thanks for your review and hope to see you again soon
6/10 Okay
Pamela
Travelled with family
21 Feb 2024
The breakfast was unorganized limited staff and trash overflowing. Wi-Fi was limited and slow. Room was clean. Front desk staff attended calls over people there in person.
Pamela
Stayed 3 nights in Feb 2024
Response from Management Team on 22 Feb 2024
So sorry for your experience and hope to see you again as we begin retraining and revamping the hotel
Staff polite and tried to be helpful but no innternet, no telephone. Borderline not clean. $50 trip to or from airport better invested in upgraded facility. Not recommended to foreigners passing through Fort Lauderdale area.
francoise
Stayed 1 night in Feb 2024
Response from Management Team on 22 Feb 2024
So sorry for your review but hope to see you again we have many international guests staying with us and again apologize it didn't meet your expectations.
4/10 Poor
Justin
Travelled with family, Business traveller
19 Feb 2024
Disliked: Amenities
Killed over 10 cockroaches in the room. Did not have any garbage cans in room. Room was never cleaned in a 4 day stay.
Justin
Stayed 4 nights in Feb 2024
Response from Management Team on 22 Feb 2024
We do apologize but for your stay and as we make man y new changes hope to see you again soon
4/10 Poor
Erick, Quetzaltenango
Business traveller
19 Feb 2024
The room was very noisy. Very close to the elevator. No room service and the breakfast was very bad. The toaster didn’t even work
Erick
Stayed 3 nights in Feb 2024
Response from Management Team on 19 Feb 2024
So sorry for your stay next time you come to stay ask for a room away from elevators, and we offer Housekeeping on the 3rd day by request we are trying to save the planet and the toaster not sure why it didn't work for you it working fine now maybe ask our amazing kitchen staff for help next time and again thanks for your review.
The rooms had baseboards filled with what appeared to be either mold or rust. The shower head hardly had water flowing. The light fixture where rusted and the ceilings was peeling.
Ida
Stayed 1 night in Feb 2024
Response from Management Team on 19 Feb 2024
So sorry for your stay we are in the middle of a revamp of the hotel and retraining of staff.