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Reviews of Holiday Inn Express Ft. Lauderdale Cruise-Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Ft. Lauderdale Cruise-Airport, an IHG Hotel
1500 SE 17th Causeway, Fort Lauderdale, FL

Reviews

7.6

Good

Rating 10 - Excellent. 404 out of 1007 reviews" "
Rating 8 - Good. 241 out of 1007 reviews" "
Rating 6 - Okay. 156 out of 1007 reviews" "
Rating 4 - Poor. 90 out of 1007 reviews" "
Rating 2 - Terrible. 116 out of 1007 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann H.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient as we prepare to go on our cruise
Stayed 1 night in Apr 2024

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
H guy go go G.F. guy hgg
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, venice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-The Rooms are always comfortable and modern. We enjoy the staff which is always helpful. -The staff looked and there were no luggage carts available for either check-in or check-out. Handicapped and staff helped with luggage to room. -The Lockout room next to us had numerous young children that were screaming like this was their playground. The Lockout door was opened and slammed shut numerous times by the kids - glad we had our side locked. - Booking through Expedia we did not get our IHG Points. The Staff made the correction - thank you. -We'll be back next month for another stay. -Our stay was great as always. Except for the things beyond their control.
Stayed 1 night in Apr 2024

8/10 Good

Lynne

Liked: Staff & service, property conditions & facilities
Great air conditioning
Stayed 1 night in Apr 2024

10/10 Excellent

Dorvil

Liked: Cleanliness, staff & service, property conditions & facilities
It was everything i wanted and expected
Stayed 2 nights in Apr 2024

8/10 Good

Michelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Front desk staff was courteous. I didn't like that they sid not have face cloths available, long wait times for check in.
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Perfect loo
Stayed 2 nights in Apr 2024

8/10 Good

Shalita

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Rashida

Travelled with family and small children
.
Stayed 5 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the Cleanest and up to date hotels in Fl at the moment with very competitive rates. Will definitely be staying here on all my visits. Rooms are spacious, nice pod coffee machines, bathrooms are spotless.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lynette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large cleam rooms. Friendly staff. Fsst and easy check in. Breakfast food was fresh entire area was clean. Staff was great and attentive in the Breakfast lounge. Pool was clean area was kept clean. I would definitely stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here prior to our cruise departure. It's a great location to a lot of shops and restaurants. I liked the fact that you had to use your key card of your room to access the floors. There could be a little bit more variety for breakfast but it was fine. We'll definitely stay here again
Stayed 2 nights in Apr 2024

10/10 Excellent

AMANDA, MORAVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Manager was super helpful , perfect for going on cruises
Stayed 1 night in Apr 2024

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were really nice great night sleep
Stayed 1 night in Apr 2024

8/10 Good

Konstantin, Ludlow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the reception was a little stern. The view from the windows is not the best, but this is absolutely normal, because this is not a resort. In general, a good place, decent guests, quiet and peaceful, like any Holiday inn
Stayed 1 night in Apr 2024

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value
Stayed 1 night in Mar 2024

8/10 Good

Donald

Very clean and polite staff
Stayed 1 night in Mar 2024

6/10 Okay

Grace

Liked: Cleanliness, staff & service
Our TV did not work . When we called the front desk , the rep said he was new and couldn’t help us.
Stayed 1 night in Apr 2024

10/10 Excellent

L Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at the counter
Stayed 1 night in Apr 2024

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our view was of a water treatment plant, the smell was pretty strong. I believe the hotel staff did as much as possible to make the stay the best they could
Stayed 1 night in Feb 2024

4/10 Poor

Cohen

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Below average hotel. Its okay at the end of the day, don’t expect more than that. Had to reprogram my card everyday. Breakfast quality is low pertaining to overall taste and quality. Overall not so much a good experience other than the comfy bed.
Stayed 4 nights in Apr 2024

2/10 Terrible

Francky

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Need more attention to the customer
Stayed 4 nights in Mar 2024

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from cruise port and cruise ship departure viewing, good restaurants, decent shopping.
Stayed 1 night in Apr 2024

6/10 Okay

Pearl, Atco

Disliked: Property conditions & facilities
The rooms need to be updated. The curtains/blinds in two of the rooms we stayed in were broken.
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and close to port. We will see how transportation to port goes. Transportation from airport free and super easy
Stayed 1 night in Apr 2024

4/10 Poor

Barb

Stayed 1 night in Apr 2024

10/10 Excellent

Gunter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍😊
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and excellent staff!!!
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast area was empty for the most part every day. Did not get a receipt when checking out. Have now called 5 different times and am still unable to just simply get my receipt.
Stayed 5 nights in Mar 2024

4/10 Poor

ANGELA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we stayed had an awful smell. We asked to be moved to another room the odor was worst. The shower floor hadn’t been cleaned I’m grateful l had Clorox wipes so l cleaned it. The staff was very friendly but l never want to stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good price, large room, nice check in person, convenient locale but neighborhood a little dicey at night.
Stayed 1 night in Apr 2024

4/10 Poor

Thomas

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

suzanne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I hate to leave a bad review bc the staff was really kind. But they couldn’t provide a crib so my baby slept on the floor. The pullout couch didn’t have sheets when we opened it so I had to give our comforter to my toddler. When we got a new comforter at 1am it didn’t have a Duvet and was nasty. They only give you two towels which my baby slept on so we had to go find new ones. The elevators are confusing. The doors in the hall slam all night and morning and the housekeeping starts knocking on doors and slamming them at 8am. I am so grateful to the staff but communication in the building is not good and I wish I paid 100$ more and went to a nicer place. If you compare it to India it’s heaven.. but American standards it’s worth about 90$ not the 250$ I paid.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Fredricka was great
Stayed 1 night in Mar 2024

4/10 Poor

Teresa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Chaotic check in. Front desk staff kept trying to pass us off to the other person working. Be wary of booking through third party websites. We paid the same as if we booked directly, but our room overlooked the sewage treatment plant! Bed was comfortable and room was nice otherwise.
Stayed 1 night in Mar 2024

2/10 Terrible

Carrie

Stayed 1 night in Mar 2024

6/10 Okay

Kerrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were allowed to check in early, which was amazing. Our room had a musty smell and then we noticed a corner where of the room had a ton of water damage and had not been properly fixed, you could tell there was a lot of damage. The shuttle to the airport was a bonus.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff, Trinity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location as a staging ground for cruises. Minutes to cruise port, many restaurants, groceries, etc within walking distance. Short drive to beach. Busy area.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always come to the H Inn .. clean .. reliable .. friendly … free breakfast .. fast pick up at the airport ..
Stayed 1 night in Mar 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay. Only thing is the toilet was a little iffy on flushing even after a small pee.
Stayed 1 night in Mar 2024

8/10 Good

brenda

Stayed 1 night in Mar 2024

6/10 Okay

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Flight was delayed so no shuttle. Nor was there any advice forthcoming on how to get there from the airport other than "take a taxi." Scammer tried to charge $120 for a five minute taxi ride. Room was in poor condition, bathroom floor dirty, carpets soiled, air conditioner noisy
Stayed 1 night in Mar 2024

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower door was broken, and toilet made a gurgling noise all night. $450/night for this hotel is an absolute rip-off.
Stayed 1 night in Mar 2024

8/10 Good

Ahide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I needed a place to shower and rest for a few hours as our flight had been canceled. This place was close to airport and offered free shuttle. The shuttle took over 1 hr to pick us up. We had called at 7:25pm & it picked us up at 8:45pm. So this long wait was not pleasant. The staff was very friendly and understood our situation. Since we had to check out at 3:30am we couldn't enjoy any of their breakfast nor enjoy the free shuttle as the earliest shuttle available is after 5am. So we paid for an uber. The staff did offer us a courtesy drink and snack from their vending unit in return for no breakfast and no shuttle. Dispute this situation my husband and I were in, we would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

JIM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint was the tv....there was no channel guide ON the itself (as one of the stations), making basically unwatchable. We had dinner at La Bambas (mexican/spanish) restaurant and loved it. The food was very good and the price was very reasonable. It was about a 10 minute walk from the hotel.

10/10 Excellent

Lydia

Liked: Amenities
Clean
Stayed 1 night in Jan 2024

6/10 Okay

VIRGINIA H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two calls to airport to be picked up and Had to wait over an hour for the hotel shuttle in the hot sun.
Stayed 1 night in Mar 2024

10/10 Excellent

Keyendae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. The sewage smell outside was a problem, very strong smell of sewage!
Stayed 4 nights in Mar 2024

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Naw
Stayed 1 night in Mar 2024