Dear Paul, Thank you for staying at Extended Stay America and sharing your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your stay. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. It was our pleasure to host you, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Linda, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. In response to your review, we shall work on the places you mentioned and improve our guest experience. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Neneh, Thank you for sharing your feedback with us. We apologize for the cleanliness, noise, and safety issues you experienced during your stay, as these do not align with our standards. We'll address these concerns promptly with our teams. Your comfort and safety are paramount, and we regret any inconvenience. Your feedback is invaluable, and we'll work diligently to improve. We hope to serve you better the next time you are in Tamarac. Sincerely,Hotel Management

Dear Marc Edouard, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services by our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks. Sincerely,Hotel Management

Dear Luiz, Thank you for choosing us and for sharing your feedback. We sincerely apologize for the unsatisfactory experience with the odor, cleanliness issues, and the area not meeting your expectations. Your comfort and cleanliness are our top priorities, and we regret that we fell short of meeting your expectations. Rest assured, strictly follow the implemented additional pest control measures to address the issues you encounter. Please accept our apologies for any inconvenience caused. We appreciate your feedback as it helps us improve. We hope to provide you with a much better experience in the future.Sincerely,Hotel Management

Dear Kenneth, We apologize for the unsatisfactory conditions you encountered during your stay. Maintaining a clean and comfortable environment is a top priority, and we regret falling short of this standard. Rest assured, we take cleanliness and pest control seriously, and measures will be reinforced to ensure a pest-free environment. Your feedback is invaluable, and we appreciate your patience. We hope to provide you with a much-improved experience on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Socrates, We're truly sorry to hear about your disappointing experience. Your satisfaction is important to us, and we regret that we failed to meet your expectations during your stay. We apologize for any inconvenience or discomfort you may have encountered. Your feedback is invaluable, and we will use it to address areas of improvement. We hope you'll reconsider and give us another chance to provide you with the exceptional stay you deserve. Thank you for bringing your concerns to our attention.Sincerely,Hotel Management

Dear Monica, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management

Dear Rochener, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Nancy, We sincerely apologize for the inconvenience you experienced with the bathroom lock and its condition during your stay. Ensuring the comfort and safety of our guests is our top priority, and we regret falling short of this during your visit. Please rest assured that we will promptly address the issues with the bathroom lock and the condition of the bathroom to prevent any recurrence. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. Should you choose to stay with us again, we are committed to providing you with a significantly improved experience. Thank you for your understanding.Sincerely,Hotel Management

Dear Zaneta, We appreciate you choosing us and providing your feedback. It isn't very pleasant to read about your experience at our hotel. Please accept our apologies for any cleanliness and service oversights. This is not the impression we like our guests to have when staying with us, and we sincerely regret letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management

Dear Vanessa, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Sonia, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Paulette, Thank you for reviewing your recent stay with us. We are glad your overall experience was pleasant; however, we apologize for the inconvenience caused by the presence of roaches in your room. We take reports of pests seriously and assure you that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. We understand how this must have detracted you from having an outstanding time with us, and we will arrange for professional pest control services to eliminate the issue effectively. We hope to have the opportunity to provide you with a much-improved and bug-free experience on your future visits. Sincerely,Hotel Management

Dear Lorbendy, Please accept our apologies for the distressing experience you encountered. We understand that it is important for our guests to feel secure and comfortable during their stay, and we deeply regret the error in assigning you an already occupied room. Your feedback is crucial, and we will address this matter with our team to ensure our future guests are not similarly impacted. We hope you will reconsider staying with us again, as we're committed to providing a much-improved and safer experience for all our guests. Sincerely,Hotel Management

Dear Fernando, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will allow us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Tiffani, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. Please be assured that we have taken note of all the issues you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Ernst, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we will contact our pest control provider to address the issue to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay.Thank you for acknowledging the service provided by our associates and hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Jolene, We sincerely apologize for the disappointments you encountered during your stay. Your feedback is deeply concerning, and we appreciate you bringing these issues to our attention. We regret the lack of amenities in your room, the maintenance concerns, and the cleanliness issues you observed. This falls short of our standards, and we are actively addressing these matters with our team. Your experience does not reflect the quality of service we strive to provide, and we genuinely apologize for any inconvenience caused. We value your feedback as it guides our improvement efforts. If given another chance, we hope to provide a more positive experience.Sincerely,Hotel Management

Dear ANDREW, Thank you for re-choosing Extended Stay America. It is glad to know you had a good stay with a clean and comfortable room at a perfect location. Please visit us another time for another enjoyable experience.Sincerely,Hotel Management

Dear Hector, Thank you for reviewing your time at our hotel. It wasn't very pleasant to read your comments concerning your stay at our hotel. We never want to disappoint our guests, so we apologize for any frustration and inconvenience you experienced due to our pet policy. Please know we welcome you to reach our front desk anytime to make the most of your stay; we are always here to help! We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Cre8tive, Thank you for taking the time to post a review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

Dear Alicia, Thank you for reviewing your recent experience at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely, Hotel Management

Dear Andrae, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Tammy, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Sincerely,Hotel Management

Dear Kevin, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Ramona, Thank you for your review. We are sorry for your experience. Your feedback is valuable as it helps us improve our guest experience. Our rooms have regular follow-ups by our housekeeping and pest control team, and they ensure they are checked thoroughly before delivering. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

Dear Christopher, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear philippe, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Guest, Thank you for your recent visit and review. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Your feedback will be shared with the appropriate individual to address these concerns. It was a pleasure to have you as our guest, and we hope to see you again on your next visit. Sincerely,Hotel Management