Dear Paul, Thank you for the generous review. We are glad we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely,Hotel Management

Dear Tammy, Thank you for choosing Extended Stay America. We are pleased your overall stay was enjoyable. However, we apologize for the maintenance issues and service lapses during your visit. This does not align with the standards we wish to uphold. We have shared your review appropriately with the relevant team to rectify it for future enhancement. Please know that our team is committed to ensuring a safe and secure environment for all guests. We hope to exceed your expectations on your next visit. We appreciate you bringing this to our attention.Sincerely,Hotel Management

Dear Cathy, We sincerely apologize for not meeting your expectations regarding our ice and complimentary grab-and-go breakfast during your recent stay. Your feedback is incredibly valuable to us, and we regret any inconvenience caused. Regarding the availability of in-room amenities like hairdryers, we will ensure clearer communication upon arrival, and guests will be informed that these items are available at the front desk upon request. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more satisfying experience during your next visit.Sincerely,Hotel Management

Dear Annika, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Maureen, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the condition of the room was not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please feel free to connect to the hotel for assistance. We hope to serve you again with a better experience! Sincerely,Hotel Management

Dear Sayuri, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management

Dear Matthew, Thank you for reviewing our hotel. It is nice you had a satisfactory stay and were pleased with Lydia. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the cleanliness issues you encountered, and we will discuss them on a priority basis so that this can be handled carefully. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Kenneth, Thank you for choosing us for your recent stay. We apologize for anything other than a completely satisfying stay. We were unaware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Your helpful comments will be shared with our team, and we will use them for future improvements. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

Dear Freya, Thank you for choosing us. We regret that we couldn't give you a better impression when you arrived, and we apologize for the delay in getting your suite. We will review this instance with our team and work towards improving our future guest's experience. Additionally, we have also addressed the cleanliness issue with the respective team members. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Matthew, Thank you for the feedback regarding your stay in our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issue you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Tiffany, We apologize for the inconvenience and discomfort you experienced during your stay. The presence of strong odors and noise disturbances are unacceptable, and we regret that your experience fell short of your expectations. Our team takes guest feedback seriously, and we will address these concerns urgently to ensure a more pleasant experience for all our guests. Additionally, we apologize for the discomfort caused by the quality of the bed. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Clifford, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Kimberly, Thank you so much for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear how our team took such great care of you and you felt secure in our safe environment. Thank you for posting and sharing your experience. Come back soon - we appreciate your business!Sincerely,Hotel Management

Dear Daniel, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide clean and well-maintained accommodations for every guest; therefore, we apologize for not meeting your expectations. We will address the highlighted concerns with our respective teams for further improvements. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Rochelle, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness of the bathroom, and we will address this with housekeeping associates. We cannot apologize enough for the service issues you had while you were a guest with us. We will share your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

Dear Phillip, Thank you for choosing Extended Stay America and sharing your experience. We're glad you enjoyed your suite, offering apartment-style living with lots of room to relax and many extras that make traveling easy. Thanks once more for the great review. Please come and see us again soon! Sincerely,Hotel Management

Dear Latoria, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management

Dear Jim, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Tom, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

Dear Maria, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Tanya, Thank you for the feedback regarding your stay in our hotel. On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management

Dear Ronald, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely, Hotel Management

Dear wilmor armando, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely, Hotel Management