All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff doesn't respond to room needs, comfortable stay
Nakeema M
Stayed 3 nights in Apr 2024
Response from DL on 22 Apr 2024
Hi Nakeema, Thank you for your feedback. It’s unfortunate to hear that the responsiveness of the staff to room needs did not meet your expectations. However, it’s good to know that you found your stay comfortable. Your comments are valuable and will be used to improve our services. We hope to have the opportunity to better serve you in the future.
6/10 Okay
JOSE EVANDRO
Business traveller
11 Apr 2024
Not a bad place
JOSE EVANDRO
Stayed 2 nights in Apr 2024
Response from DL on 12 Apr 2024
Hi Jose, Thank you for taking the time to leave a review. We’re glad to hear that you found our hotel to be satisfactory. We strive to provide our guests with a comfortable and enjoyable stay, and your feedback helps us understand where we are succeeding. We hope to have the opportunity to welcome you back in the future for an even better experience.
Hi Sarah, Thank you for taking time to share your valuable review which is greatly appreciated from the entire staff of BW Plus Deerfield Beach. We hope to see you in your future travels.
Hi Kumar, Thank you for taking time to share your valuable review which is greatly appreciated from the entire staff of BW Plus Deerfield Beach. We hope to see you in your future travels.
4/10 Poor
Jan Peter
9 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Jan Peter
Stayed 1 night in Apr 2024
Response from DL on 12 Apr 2024
Hi Jan Peter, Thank you for taking the time to share your feedback. We’re sorry to see that your experience did not meet your expectations . We are committed to providing our guests with the highest standards of service and facilities. If there were specific areas where you felt we fell short, we would greatly appreciate any additional feedback you could provide. This will help us identify areas where we can improve. We hope you will consider giving us another opportunity in the future to provide you with the excellent experience that our guests typically enjoy.
The staff was absolutely fantastic they were so accommodating and my 3 year old loved their pool.
Anthonett
Stayed 3 nights in Apr 2024
Response from DL on 10 Apr 2024
Hi Anthonett, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
Hi Misty, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
I enjoy my stayed and the staff was very nice and helpful
Michelle
Stayed 6 nights in Mar 2024
Response from DL on 10 Apr 2024
Hi Michelle, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
The hotel is conveniently located and easy to find. The staff is excellent.
Amy
Stayed 1 night in Apr 2024
Response from DL on 3 Apr 2024
Hi Amy, Thank you for your positive review! We’re delighted to hear that you found our hotel conveniently located and easy to find. It’s also great to know that our staff made a good impression on you. We strive to provide excellent service to all our guests. Your feedback is greatly appreciated and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for sharing your experience, and we look forward to serving you in the future.
2/10 Terrible
Paola
29 Mar 2024
Paola
Stayed 1 night in Mar 2024
Response from DL on 22 Apr 2024
Hi Paola, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will use your comments as an opportunity to improve. We hope to have the chance to serve you better in the future.
It was easy to get to the hotel and I liked the convenience of parking. The room was clean and spacious. No complaints on my end.
Maria
Stayed 1 night in Mar 2024
Response from DL on 26 Mar 2024
Hi Maria, We’re delighted to hear that you enjoyed your stay at our property. We appreciate your feedback and look forward to welcoming you back in the future.
6/10 Okay
Lisa
25 Mar 2024
Liked: Staff & service
Needs upkeep
Lisa
Stayed 1 night in Mar 2024
Response from DL on 26 Mar 2024
Hi Lisa, Thank you for your feedback. We’re sorry to hear that you felt our property needs upkeep. We strive to maintain our facilities to the highest standards, and your feedback is crucial for us to make improvements. Hope to have the opportunity to better serve you in the future.
10/10 Excellent
David
Business traveller
24 Mar 2024
Liked: Cleanliness, staff & service
For the price, its solid. my room was clean, AC worked, bedding was actually quite comfortable, which was surprising. Breakfast was ok, not the best, but not the worst Ive had. I only stayed for a single day for an exam, Id say it was sufficient and would stay again. Staff was accommodating.
David
Stayed 1 night in Mar 2024
Response from DL on 26 Mar 2024
Hi David, Thank you for your review! We’re glad to hear that you found our accommodations to be solid for the price, and that you had a comfortable stay. It’s great to know that our staff was able to meet your needs. We appreciate your feedback about the breakfast and will strive to improve it. We look forward to welcoming you back in the future. Thanks again for choosing to stay with us!
Hi Martin, Thank you for your feedback. We’re sorry to hear that you found the cleanliness of our establishment unsatisfactory. Cleanliness is a top priority for us, and we regret that we did not meet your expectations in this instance. We will address your concerns with our housekeeping team to ensure that they are rectified. We hope you will give us another opportunity to serve you better in the future.
Pool clised very noisy from people walking on walk way. Deadbolt did not work. Very clean and staff very friendly
Micheal
Stayed 2 nights in Jan 2024
Response from DL on 18 Mar 2024
Thank you for your review. We’re sorry to hear about the issues you experienced during your stay, We appreciate your feedback and will address these concerns to improve our service.We’re glad to hear that you found our facility clean and our staff friendly. We strive to provide a welcoming and comfortable environment for all our guests. We value your feedback and hope to have the opportunity to serve you better in the future.
10/10 Excellent
Virginia
17 Mar 2024
Virginia
Stayed 1 night in Mar 2024
Response from DL on 10 Apr 2024
Hi Virginia, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
Nice property. There is a shopping area with stores and restaurants 15 min walking distance from the hotel. Great breakfast staff and good breakfast provided
Steve
Stayed 1 night in Mar 2024
Response from DL on 15 Mar 2024
Hi Steve, Thank you for your positive review! We’re delighted to hear that you enjoyed your stay at our property. It’s great to know that the proximity to the shopping area and restaurants added convenience to your stay. We’re also thrilled that our breakfast and the service provided by our breakfast staff met your expectations. We strive to offer a comfortable and enjoyable experience for all our guests. We appreciate your feedback and look forward to welcoming you back in the future.
Overall very pleasant experience. The staff cleaned my room thoroughly. I wish I had stayed longer
DAMEIAN
Stayed 2 nights in Mar 2024
Response from DL on 12 Mar 2024
Hi Dameian, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
Hi Laporsha, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
6/10 Okay
Vanessa
10 Mar 2024
Liked: Cleanliness, staff & service
Vanessa
Stayed 1 night in Mar 2024
Response from DL on 12 Mar 2024
Hi Vanessa, Thank you for the 3 star review. We hope to see you again soon.
6/10 Okay
Aileen
Travelled with family, Travelled with group
10 Mar 2024
Liked: Staff & service
Easy access off of 95. Room was outdated but not uncomfortable. Great shower with very hot water but the tub had a drip. Requested a blanket or comforter for the foldout couch but never received it. Staff were nice but didn’t do what they said. Breakfast was outstanding.
Aileen
Stayed 1 night in Mar 2024
Response from DL on 12 Mar 2024
Hi Aileen, Thank you for sharing your feedback. We’re glad to hear that you found our location convenient and enjoyed our breakfast offerings. We apologize for the issues you experienced during your stay. We understand that the room’s decor did not meet your expectations, and we’re sorry to hear about the dripping tub and the lack of a blanket for the foldout couch despite your request. We strive to provide excellent service, and it’s disappointing to hear that we fell short in this instance. Your feedback is invaluable to us as we work to improve our guest experience. We will address these issues promptly and hope to have the opportunity to better serve you in the future.
2/10 Terrible
Eduardo
10 Mar 2024
Eduardo
Stayed 1 night in Mar 2024
Response from DL on 1 Apr 2024
Hi Eduardo, We’re truly sorry to hear that your experience did not meet your expectations. We strive to provide our guests with the highest quality service and we regret that we fell short in this instance. Your feedback is extremely valuable to us and we would appreciate it if you could provide more details about your experience, so we can address your concerns and improve our services. We hope you will give us another chance to serve you better in the future. Thank you for your review.
6/10 Okay
Brandon
10 Mar 2024
Disliked: Property conditions & facilities
Brandon
Stayed 1 night in Mar 2024
Response from DL on 12 Mar 2024
Hi Brandon, Thank you for the 3 star review. We hope to see you again soon.
Hi Dorothy, Thank you for the 5 star review. We hope to see you in future travels.
8/10 Good
TaNisha
1 Mar 2024
TaNisha
Stayed 1 night in Feb 2024
Response from DL on 21 Mar 2024
Hi TaNisha, Thank you for the 4 star review. We hope to see you in your future travels.
4/10 Poor
Gary
26 Feb 2024
Disliked: Property conditions & facilities
Gary
Stayed 3 nights in Jan 2024
Response from DL on 27 Feb 2024
Hi Gary, Thank you for staying and sharing your feedback. Please accept my sincere apologies for any inconvenience caused during your stay. We hope you give us another chance to serve you better.
Hi Joseph, Thank you for the 5 star review. We are glad you enjoyed your stay with us. We hope to see you in your future travels.
10/10 Excellent
richard
4 Feb 2024
richard
Stayed 1 night in Feb 2024
Response from DL on 21 Mar 2024
Hi Richard, Thank you for the 5 star review. We hope to see you in your future travels.
8/10 Good
Vern
1 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
NEEDS ALOT OF MANTANCE
Vern
Stayed 2 nights in Jan 2024
Response from DL on 2 Feb 2024
Hi Vern , Thank you for sharing your valuable feedback. We are working hard to exceed our guest expectations. We hope to see you in your future travels.
Room furniture was a little outdated, but the room was nice and clean. The room was cleaned and restocked everyday. Would definitely stay again.
Antoinette
Stayed 3 nights in Jan 2024
Response from DL on 31 Jan 2024
Hi Antoinette, Thank you for staying at Best Western Plus Deerfield and sharing your feedback. We are glad you enjoyed your stay with us. We hope to see you in your future travels.
Staff was unhelpful, room was dirty and in need of repair - air conditioning couldn't keep up with the room, toilet barely flushed, shower faucet wouldn't stop dripping, baseboards falling off the walls.
Jaclyn
Stayed 2 nights in Jan 2024
Response from DL on 29 Jan 2024
Hi Jaclyn, Thank you for your feedback. We’re sorry to hear about the issues you experienced during your stay. It’s disappointing to know that our staff did not meet your expectations, and we apologize for the inconvenience caused by the condition of your room. Your feedback is invaluable to us as it helps us identify areas where we can improve. We will address these issues promptly to ensure they do not recur in the future. Thank you again for bringing these matters to our attention.
10/10 Excellent
Allen
25 Jan 2024
Allen
Stayed 3 nights in Jan 2024
Response from DL on 21 Mar 2024
Hi Allen, Thank you for the 5 star review. We hope to see you in your future travels.
This place is so run down it is not a good reprensatation of the brand
Juan
Stayed 1 night in Dec 2023
Response from DL on 16 Jan 2024
Hi Juan, Thank you for staying at BW Plus Deerfield Beach and sharing your valuable feedback. My sincere apologies for any inconvenience caused. We hope you give us another chance to serve you better.
8/10 Good
Li Neng
31 Dec 2023
Li Neng
Stayed 1 night in Dec 2023
Response from DL on 24 Jan 2024
Hi Li, Thank you for the 4 star review. We hope to see you in future travels.
Hi Christopher M, Thank you for staying and sharing your valuable feedback which is greatly appreciated. We hope to see you in your future travels.
10/10 Excellent
Odette
24 Dec 2023
Liked: Property conditions & facilities
Odette
Stayed 2 nights in Dec 2023
Response from DL on 25 Dec 2023
Hi Odette, Thank you for the 5 star rating. We hope to see you in your future travels . Happy Holidays ...
10/10 Excellent
Murali
14 Dec 2023
Liked: Cleanliness
Murali
Stayed 1 night in Dec 2023
Response from DL on 14 Dec 2023
Hi Murali, Thank you for staying at Best Western Plus Deerfield Beach and sharing your feedback. We are glad you enjoyed your stay with us. We hope to see you in your future travels.
Hi Joseane, Thank you for staying and sharing your feedback. Please accept my sincere apologies for any inconvenience caused during your stay. We hope you give us another chance to serve you better.