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Reviews of Peten Esplendido Hotel and Conference Center

3 out of 5
Peten Esplendido Hotel and Conference Center
1 calle 5-01 Santa Elena de la Cruz, Zona 1, Flores, Guatemala

Reviews

7.4

Good

Rating 10 - Excellent. 46 out of 172 reviews" "
Rating 8 - Good. 65 out of 172 reviews" "
Rating 6 - Okay. 34 out of 172 reviews" "
Rating 4 - Poor. 16 out of 172 reviews" "
Rating 2 - Terrible. 11 out of 172 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, amenities
Beautiful site at edge of lake, great view. Beds were comfortable. A/C worked well- a real comfort on the 100 degree days we were there. Pleasant pool. Staff were pleasant, especially the dining room staff, who worked overtime for our large group with early breakfasts and late dinners. Some of our group had rooms that needed some maintenance, especially with water pressure issue, but water was fine in mine. Anyone with mobility issues should know there is no elevator to the 2nd and 3rd floors. The area directly around the property doesn’t have much of interest, but it’s a short walk across the bridge to the main part of town with lots of restaurants, shops, views, activities.
Stayed 1 night in Apr 2024

10/10 Excellent

Gilmar

Liked: Cleanliness, staff & service, property conditions & facilities
Staff treat her very good
Stayed 1 night in Apr 2024

10/10 Excellent

yessenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to be with an amazing view of the Island.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Feb 2024

10/10 Excellent

Mario, UPLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2024

4/10 Poor

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Oswald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing was that there was a bad smell coming out of the washbasin.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Emilia Andrea

Stayed 5 nights in Nov 2023

10/10 Excellent

Francisco, GUA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, bien ubicado y personal amable.

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ESPLENDIDO on 23 Oct 2023
GRACIAS

6/10 Okay

Carlos

Stayed 3 nights in Jul 2023

10/10 Excellent

DMITRY

Stayed 2 nights in Apr 2023

6/10 Okay

Josue

Stayed 3 nights in Apr 2023

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, amenities
I like the fact the rooms are big, the view and the friendliness of the staff
Stayed 1 night in Mar 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

LUIS A., Miami

Travelled with family, Travelled with group
Nada poor NO ASIGNAN HABITACIONES QUE SE DESEAN POR ULTIMO UNA SOLAMENTE
Stayed 1 night in Jan 2023

6/10 Okay

sefi

Liked: Cleanliness, staff & service
Good location just tired

6/10 Okay

Roberto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless in front of the property asking for money i felt unsafe
Stayed 1 night in Sep 2022

8/10 Good

Haydeé Elizabeth Guzmán

Travelled with family
Liked: Cleanliness, staff & service, amenities
Un ambiente tranquilo aunque le falta mantenimiento a las instalaciones.
Stayed 1 night in Sep 2022

8/10 Good

Samuel

Travelled with family
Liked: Staff & service
It needs remodeling
Stayed 1 night in Mar 2022

8/10 Good

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

4/10 Poor

Julio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está bastante descuidado y abandonado. Hay pocas personas de servicio, no tienen habilitado el restaurante, ni servicio de bebidas, parece hotel fantasma. Las habitaciones están descuidadas, no sucias, pero su estado de abandono hace dudar. Bastante decepcionado.
Stayed 2 nights in Dec 2021

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Perfect location. No elevator. Only draw back is that you do need to call in advance for the parking lot to be opened. And the parking is overgrown with weeds.
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Avoid at all cost. Good value on paper, airport shuttle, breakfast, clean, close to everything. In Reality: Dirty rooms, stained sheets, bugs in bed (woke up to 2 large bettle bites on leg and arm).. went to staff to explain, they gave me key to room next door (same withoit bugs).. had to change hotwl in the morning but staff did not understand English enough to negotiate refund. Also No airport shuttlw and hotel never responded to shittle requests via Expedia.
Stayed 2 nights in Apr 2021
Response from esplendido on 12 May 2021
gracias por su comentario, y hacernos saber su molestia

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
I was concerned because I tried to call before going, to schedule a shuttle to pick me up from the airport and to see if i would be able to check in early. I never got through because the number was disconnected. When I arrived I had to get my own taxi and luckily they did allow me to check in. The hotel was very empty I think there was 1 other family. The service at the restaurant was slow but really good. I was also able to leave my luggage in storage since I had an excursion until after my check out... all in all it was good.. oh yeah and the elevator doesn’t work. Reading the other reviews looks like it hasn’t worked for a while . Didn’t bug me at all though went up way more stairs in Tikal and Yaxha
Stayed 2 nights in Jul 2019
Response from Esplendido on 6 Aug 2019
Gracias por su visita, esperamos que vuelva pronto,

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice for an overnight stay
a good place to stay if you're needing a place before going to tikal. the refrigerator was convenient but never could find the microwave hotels.com said they had. if you're coming from the usa don't expect a marriott facility.
Stayed 1 night in Apr 2019
Response from Manager on 8 May 2019
gracias por su visita

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location. The only issue was we could not reach them to get a shuttle from the airport.
Stayed 2 nights in Apr 2019
Response from Melvin on 3 May 2019
un gusto el haber podido servirles, esperamos que vuelvan pronto

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The showers are very old and need upgrading. Everything else was okay .
Stayed 1 night in Mar 2019
Response from Gerencia on 30 Apr 2019
Gracias por visitarnos, fue un gusto poder servirle,

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

2/10 Terrible

Javier

Disliked: Staff & service, property conditions & facilities, room comfort
Elevator does not work. No plugs for cell phones. Soap hard as rock. Safety box unusable. No food available.
Stayed 1 night in Mar 2019
Response from espelendido on 16 Mar 2019
Estamos trabajando para mejorar la calidad de nuestros servicios, para poder servirle de una mejor manera en su proxima visita,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel at a good price. Friendly bilingual staff who helped us plan our tours.
Stayed 2 nights in Feb 2019
Response from Gerente Administrativo on 12 Mar 2019
Sera un gusto poder servirles de nuevo, los esperamos

8/10 Good

martins

Travelled with family
Liked: Staff & service
quite , nice pool , water front view of the village .
Stayed 3 nights in Feb 2019
Response from Esplendido on 14 Mar 2019
Es un gusto poder servirles, les esperamos siempre,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The view was fantastic! The airport shuttle was super handy. Although, arranging it with "Google Translate" was not ideal. Great location, easy to walk to everything.
Stayed 1 night in Feb 2019

6/10 Okay

D.Connolly, NY USA

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness
Staff was amazing... pool wasn’t clean. No hot water, no WiFi service in my room. No microwave (it said microwave when I booked)
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Elevator was broken at the time of stay. Staff didn’t seem knowledgeable about the tours around Flores/Peten. The pool was unclean at the time. The scenery was really nice and staff were nice/polite otherwise.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Parking lot doesn’t have easy access to the hotel and the elevator was broken couple more things WiFi was not working properly the front desk provides a wrong information about the tourist
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms really small God food Nice crew Great location
Stayed 2 nights in Dec 2018

6/10 Okay

Tung

Liked: Cleanliness
Ideally situated hotel
Dark reception area and hall way, no wifi signal in room. Staff ok but limited English. Free drinking water and toiletry only supplied on first day. Lake front position with good view, opposite a shopping Mall and beside bridge to Flores.
Stayed 3 nights in Nov 2018

8/10 Good

Brian

Overall very good
Stayed 2 nights in Nov 2018

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location. the food wasn't bad either
Stayed 1 night in Nov 2018

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for price
Good enough. Tired after a long day of touring. Good location. Clean rooms. Cold AC. Able to walk across the river where the restaurants and clubs are. Only 10 min walk
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018