We booked here on our honeymoon. The property was clearly mis-represented as a hotel causing us to lose over $370 in booking fees:
1. The listing of this hotel on the website is “Hotel D’Epoca Palazzo Galletti”. It is not clear at all from the Hotels.com listing that it is actually a bed and breakfast without amenities, cleanliness, or security.
2. The hotel staff had to call us the day of our arrival and notified us that checkin was from 3-7pm only, and could only be done after hours for ADDITIONAL FEES (not in the listing), unless we were comfortable with using a 4 digit rotary combination lockbox, like a simple bicycle lock. The key to our room was left in the door, with visible access to the other 10+ rooms. No one was available at the property to check us in or make this right upon arrival at 9pm, and no one was reachable by phone either that night, or the next morning by either us or the Hotels.com support staff. When we finally reached someone the next day, we were told that the owner does not work the weekends, and we would need to wait until Monday (after checkout!) for a resolution.
3. The room was dirty, stains on sheets, sofa, dirt on the showerhead. There are 11 different rooms represented on the website. NO ONE was available to make this right on-site. Cancellations must be over a WEEK in advance, or no refund. We were marked by the hotel as a no-show, even though we have email evidence they are lying. Hotels.com refused to help. Buyer beware.