Suite

Reviews of Residenza D'Epoca Palazzo Galletti

Residenza D'Epoca Palazzo Galletti
Via S. Egidio 12, Florence, FI

Reviews

8.6

Excellent

Rating 10 - Excellent. 162 out of 303 reviews" "
Rating 8 - Good. 88 out of 303 reviews" "
Rating 6 - Okay. 33 out of 303 reviews" "
Rating 4 - Poor. 7 out of 303 reviews" "
Rating 2 - Terrible. 13 out of 303 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexia in the front reception area was very nice and helpful . Delightful person 👍
Stayed 1 night in Nov 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. The staff were so helpful and hotel location was excellent. We were able to walk to all the sites. Would highly recommend this hotel.
Stayed 1 night in Oct 2023

4/10 Poor

Hilary

Travelled with family
Disliked: Staff & service
In a good location
Stayed 5 nights in Oct 2023

4/10 Poor

Stella, Misssion Viejo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find. No one was at the desk when we arrived which was middle of afternoon. Breakfast was plain. Be sure to read description. It is not a hotel. There is no lift. Bately any amenities.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

David

Travelled with family
Liked: Staff & service, amenities
Proximity to sites, dinning.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dom

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service from reception. Patience, time and so helpful. Grazie mille! Only improvement I'd like is a more effective air con unit in the room
Stayed 1 night in Jul 2023

6/10 Okay

Del

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The receptionist is the best part of this stay. She’s very sweet, kind and helpful in the room is old even though they upgraded the bathroom in our room. The worst part was the sofa bed. It was so uncomfortable, very thin mattress over spring The other bed wasn’t comfortable neither. The building is pretty rundown and the furniture inside the room are old and have broken pieces. There is a bad smell in some areas of the building. Breakfast is OK.
Stayed 1 night in Aug 2023

8/10 Good

Franc

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located in a nice old pallazo
Stayed 1 night in Jul 2023

8/10 Good

Bing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Karen

Travelled with family
Disliked: Staff & service, property conditions & facilities
We were there in the summer and the AC was absolutely terrible and we were there with the baby, which made it almost impossible for him or us to sleep. They did not have sufficient cribs available. We had no hot water for the first two nights of our stay. Considering what we paid for the room I would never stay there again or tell anyone I know to stay there. Finally we asked the front staff to call us a taxi so that could make it to the train station the day we checked out and no taxi ever arrived.
Stayed 3 nights in Jul 2023

10/10 Excellent

Chuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the property is located in a very central area for tourist. the room , sheets, beds are clean. would come back if revisiting this city again
Stayed 3 nights in Jul 2023

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, well located, but no elevator, so pretty tough with heavy luggages.
Stayed 1 night in Jun 2023

10/10 Excellent

Erica

Stayed 2 nights in Apr 2023

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice property with a very good location. Our room was cozy and big, the only downside was that the wifi was down most of the time.
Stayed 4 nights in Mar 2023

2/10 Terrible

miguel

Stayed 3 nights in Oct 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The decor was unique and lovely to be surrounded by for a few days.
Stayed 3 nights in Sep 2022

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, location, and price.
Stayed 3 nights in Sep 2022

10/10 Excellent

Noelline

Stayed 4 nights in Aug 2022

2/10 Terrible

parvez

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly great Becky cheap
Stayed 3 nights in Aug 2022

2/10 Terrible

Adam

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid! Bed bugs and broken air con!
Avoid at all costs! This was the worse hotel stay of my life. The air con broke in 35 degree heat and it leaked all in my luggage including my laptop. I also woke up ravaged in bites and so did my friend. The place is swarming with bed bugs. The only decent thing about this hotel is the location. Don’t ruin your trip by staying here.
Stayed 2 nights in Jul 2022

2/10 Terrible

Alejandro

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
The room we got had an air conditioner but it was not cooling the room at all (outside was 95-100 degrees F). Also there was not hot water to take a shower. On top of that the room was full of mosquitos.
Stayed 2 nights in Jul 2022

10/10 Excellent

Mike, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room! Couldn’t believe our room had a chandelier! A little tricky driving in the area, but there’s a garage just across the street. Super close to the historic center. The room is a masterpiece!
Stayed 2 nights in Jun 2022

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room & the location. The staff was extremely helpful and kind.
Stayed 3 nights in Jun 2022

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property in a great location! Staff was friendly and very helpful and went above and beyond expectations to accommodate every request including directions, arranging for taxi service, storing luggage, locating nearby Covid testing pharmacy, restaurant recommendations, bellman service and late check out. I could not ask for more!
Stayed 2 nights in Jun 2022
Response from Palazzo Galletti on 18 Jun 2022
Dear Elisabeth, we are truly happy you felt taken care of, this is what we work for. We appreciate very much that you took the time to share it. All the best Palazzo Galletti

8/10 Good

Leroy, Sandia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Great decor. Spacious. Clean. Veranda was private and cozy. Initially finding the office on the 1st floor from the ground floor was a challenge. Just go up the stairs. Staff was helpful and friendly. They really cared. WiFi in the room was weak at times.
Stayed 2 nights in May 2022

10/10 Excellent

Rachel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and patio was great. Staff was friendly and kind. Breakfast was good and offered good selection. Parking was easy and right across the street. No issues with our stay
Stayed 1 night in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TELL THE OWENER TO Get TAXI DISPATCH-I Am 60 years old with 4 bags and the owner is too “busy “ to call me a cab - he did after I stormed his office (it’s on side street)- so it’s not like ( non Italian phones do not dial # 4252) cabs are Not everywhere - but I enjoyed my stay etc - good location - great staff -?
Stayed 4 nights in Mar 2022

8/10 Good

Jordanka

Travelled with partner
Liked: Cleanliness, staff & service
No comment
Stayed 1 night in Sep 2021

6/10 Okay

Candace

Liked: Cleanliness, staff & service
Great Location. Just a short walk from everything. Street was quiet
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very nice and kind and helpful staff. The lady who sits up in the front desk was extremely nice to my sister who was staying there for a night . We defiantly recommend people, to stay in this property.
Stayed 1 night in May 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUYER BEWARE
We booked here on our honeymoon. The property was clearly mis-represented as a hotel causing us to lose over $370 in booking fees: 1. The listing of this hotel on the website is “Hotel D’Epoca Palazzo Galletti”. It is not clear at all from the Hotels.com listing that it is actually a bed and breakfast without amenities, cleanliness, or security. 2. The hotel staff had to call us the day of our arrival and notified us that checkin was from 3-7pm only, and could only be done after hours for ADDITIONAL FEES (not in the listing), unless we were comfortable with using a 4 digit rotary combination lockbox, like a simple bicycle lock. The key to our room was left in the door, with visible access to the other 10+ rooms. No one was available at the property to check us in or make this right upon arrival at 9pm, and no one was reachable by phone either that night, or the next morning by either us or the Hotels.com support staff. When we finally reached someone the next day, we were told that the owner does not work the weekends, and we would need to wait until Monday (after checkout!) for a resolution. 3. The room was dirty, stains on sheets, sofa, dirt on the showerhead. There are 11 different rooms represented on the website. NO ONE was available to make this right on-site. Cancellations must be over a WEEK in advance, or no refund. We were marked by the hotel as a no-show, even though we have email evidence they are lying. Hotels.com refused to help. Buyer beware.
Stayed 3 nights in Nov 2019
Response from Ljdia on 11 Dec 2019
Dear Mr. Porterfield, we take note of your comment and we are ready to respond point by point to your complaints as we are not a hotel that wants to deceive its customers like you want other to believe but we are a respectable structure that has been working in the hotel industry for more than 14 years. 1) As you reported, we are present on the hotels.com website as Residenza d'Epoca Palazzo Galletti and not Hotel d'Epoca Palazzo Galletti, and if it is possible to find us on the site it is because we are effectively a hotel in all respects,with all the services listed by the site but that you did not have the opportunity to take advantage of because you decided to leave. Furthermore we can assure you that the room was in perfect order and clean and, as far as security is concerned, our hotel has video security throughout the hotel and no one outside of our staff or guests can access without having the appropriate keys. 2) Regarding the arrival time, if you had the foresight to read all our information on hotels.com and on any other booking site, you would have immediately noticed that the reception has a limited time that goes from 1 pm to 7 pm and for any arrival other than the scheduled time it is required to notify the staff at least 48 hours before check-in, which was not your case. For this reason we have called you to imform you and we have listed the two options for late check in: check in with staff paying an extra or do it without staff by sending codes to access. Based on your choice we have sent you the access codes by e-mail to which you replied very kindly, confirming that you have received the instructions. Obviously we are very surprised that the key to the room left in the door patch was a problem since in the mail it was written very explicitly that in case of problems with the room code, the key would have been immediately available and we reiterate the fact that you requested a check in without staff. The staff is always available in the morning from 9 am (information reported in the email with instructions) and the following day we tried several times to call you on the phone without success and when you called back in the early afternoon, as request, you were told that the owner would have been present on Monday from 9am onwards at the reception and not after the check-out time as you reported. 3) We are very keen to make a deep cleaning in all the rooms of our hotel in order to maintain the standard of hygiene and your room was perfectly in order. As you may know and uderstand, when you confirm a booking you have signed a contract that includes very clear clauses. If we have reported your booking as a no show, which was also reported to hotels.com by phone, it is because we had the foresight not to further aggravate the situation by charging only 2 nights instead of the total stay as we should have do. The fact that you report that the cancellation is free over a week before arrival makes us assume that you have had the op

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Windows would not close I felt unsafe. Very noisy everything is noise form street and from facility
Stayed 1 night in Oct 2019
Response from Ljdia on 26 Oct 2019
Dear Guest, Thank you so much for sharing your experience with us. We’re so sorry that your experience with us fell short of expectations. We thank you for giving a chance to grow and make things right the next time. Safe travels, Palazzo Galletti’s Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was great, with a large bathroom. The bathtub was long but narrow but was fine with the shower. On our second day, breakfast was great except they served molded slices of bread. The breakfast nook is incredibly small and the tables were so close to each other, there was little room to walk.
Stayed 3 nights in Oct 2019
Response from Samuele on 26 Oct 2019
Vi ringraziamo molto per i suggerimenti dati , per noi noi sono molto importanti per migliorare la nosta struttura e rendere il soggiorno dei nostri ospiti il piu gradevole possibile Grazie Ancora Samuele

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from ljdia on 19 Oct 2019
Dear Guest, Thank you for choosing Palazzo Galletti. It was our pleasure to welcome you into our bed & breakfast during your trip. We thank you for your feedback as it is very beneficial to us. Safe travels, Palazzo Galletti’s Staff

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Great location, close to the Duomo and other places of interest
Stayed 4 nights in Sep 2019
Response from Ljdia on 11 Oct 2019
Dear Guest, Thank you for choosing Palazzo Galletti. It was our pleasure to welcome you into our bed & breakfast during your trip. We thank you for your feedback as it is very beneficial to us. Safe travels, Palazzo Galletti’s Staff

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great management
Stayed 2 nights in Sep 2019
Response from Ljdia on 28 Sept 2019
Dear Guest, Thank you for choosing Palazzo Galletti. It was our pleasure to welcome you into our bed & breakfast during your trip. We thank you for your feedback as it is very beneficial to us. Safe travels, Palazzo Galletti’s Staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This guesthouse is ideally situated for exploring the city centre of Florence. When you couple its location with the superb service on offer, and the lovely room, its an ideal place to stay while visiting.
Stayed 3 nights in Sep 2019
Response from Ljdia on 28 Sept 2019
Dear Guest, Thank you for choosing Palazzo Galletti. It was our pleasure to welcome you into our bed & breakfast during your trip. We thank you for your feedback as it is very beneficial to us. Safe travels, Palazzo Galletti’s Staff

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with the real Italian appeal.
This hotel is over 100 years old but has been redone but still gives you the feel of old Italy. It is located about 2 streets over from the famous church and tourist areas for shopping,eating and the fun things to do.You have to walk up 3 flights of steps to the lobby since this hotel is too old to have an elevator. The staff is great and very helpful. We had the suite which was nice with high ceiling and an awesome updated marble bathroom with nice tub and shower. We walked from the train station which was not fun with our roller bags and 90 degree weather. Bus #24 does take you from the airport area to where the hotel is located. There is a grocery store down the street that is great if you want to buy food for your stay. This hotel is not fancy like a Marriott or Sheraton like most Americans are use to,but it is a real Italian style room which was pretty cool. Continental breakfast is pretty good which is downstairs in this hotel. The only negative is walking up the 3 flights of stairs after flying many hours and you are pretty tired. I did enjoy my stay at this hotel and would stay there again. Bus #24 is right out the door of this hotel and will take you the train station area when you leave Florence.
Stayed 2 nights in Aug 2019
Response from Ljdia on 25 Aug 2019
Dear Sir, it was an honor to have had you as a welcome guest and we feel honored for your beautiful comment. We are pleased to learn that the atmosphere of our historic residence has made you take a little journey into the past and how you have tasted the noble Florentine style. We really hope to see you again as soon as possible and in the meantime we wish you many blessings. with regard Palazzo Galletti

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen was super cute in the basement and the breakfast was very tasty.The staircase leading to it was very narrow and authentic to the period it was built. The building was well maintained and a short walking distance to the sights. I loved the mini window in our shower and the super high windows in our room. Our fresco was unfinished but it gave the room a historic look.
Stayed 2 nights in Jul 2019
Response from Ljdia on 9 Aug 2019
Dear guest, it was a pleasure for us to meet you and we thank you for kind reply. We love and treasure the residenza as it is part of our cultural inheritage and we feel personally responsible for maintaing the authenticy of the palazzo and sharing the history of the place with our guests and visitors and we are so glad that you fel it too. Best regards Palazzo Galletti

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Ljdia on 20 Jul 2019
Dear Guest, thank you very much for your comment! It was a pleasure to have you here and we hope to welcome you again. Best regards Palazzo Galletti

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in Florence
We had a wonderful experience. The bathroom was so nice with a spacious shower...wonderful! The room had a balcony overlooking an adorable courtyard. The breakfast and service at breakfast was great!
Stayed 3 nights in Jun 2019
Response from Ljdia on 24 Jun 2019
Dear Mrs, it was an honor to have met you and we are really grateful for your comment. Hoping to see you as soon as possible, we wish you a good evening. with regard Palazzo Galletti

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Do you love mold?
Only stayed one night in Florence and wanted something close to the Duomo. This room is indeed close to the famous cathedral but not worth the money. A/C was a joke, it was on full blast but the room easily had 20 foot ceilings, so that 1980's unit did nothing to help. We asked the front desk for a fan and they couldn't provide one. Shower was covered in mold and the floors had a layer of dirt on them. They did have a buffet breakfast available with eggs, coffee and an assortment of pastries served on a lower level of the building which also had mold in every corner. The room we had was called The Urano. If you do book this awful place, request a different room and you chance having a better experience.
Stayed 1 night in Jun 2019
Response from Lidia on 23 Jun 2019
Dear Mrs, we acknowledge her discomfort caused by the conditioning system and we are very sorry. However, we absolutely cannot accept a groundless criticism of cleanliness. All spaces (runners and breakfast room) are cleaned regularly and daily cleaning is provided in all rooms whether they are occupied or not. The comments allow us not only to see our efforts appreciated in giving a pleasant and unforgettable stay but to improve our services by learning from our mistakes, however, we firmly reject a serious accusation against our lack of hygiene. Hoping to have clarified this unpleasant misunderstanding, we wish you a good evening. with regard Palazzo Galletti

6/10 Okay

Verified traveller

Stayed 9 nights in May 2019
Response from Ljdia on 10 Jun 2019
Gentile ospite, la ringraziamo per la sua valutazione e ne prendiamo nota. Cordialmente Palazzo Galletti

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is such a beautifully unusual place. The painted rooms are stunning. The high ceilings and balconies feel luxurious. And the staff was so warm and helpful! Will stay again for sure.
Stayed 1 night in May 2019
Response from Ljdia on 26 May 2019
Dear Guest, it was a pleasure to have you and we hope to welcome you back. Thank you for your kind comment. Best ergards Palazzo Galletti

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect with warm and detail oriented services. Especially breakfast was super. Only missing items are iron and body lotion. I will select the Hotel next time too.
Stayed 1 night in May 2019
Response from Ljdia on 26 May 2019
Dear guest, it was a pleasure and we thak you for your kind comment. Hoping to welcome you back we wish you a good day. Best regards Palazzo Galletti

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying in a historic palace yet having all of the amenities of a modern place (including a very nice bathroom).
Stayed 1 night in May 2019
Response from Ljdia on 11 May 2019
Dear guest, thank you for your comment! Hoping to have as guest once again. Best regards Palazzo Galletti

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem!
Wonderful staff, allowed us to check in early rather than just leave luggage. Breakfast was fabulous ... full selection of fruit, yogurts, rolls, meats, cheeses and eggs. Best cappuccino ever. Attention to details and pride evident. Room comfortable clean and welcoming. Roomy for three of us. Close to la duomo, walking distance from everywhere. Would stay here again without a second thought.
Stayed 2 nights in Apr 2019
Response from Ljdia on 25 Apr 2019
Dear Madam, we were so happy to have as guests and we hope to meet you again. Thank you for you r comment! Best regards Palazzo Galletti