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Reviews of ibis Firenze Nord Aeroporto

3 out of 5
ibis Firenze Nord Aeroporto
Via Volturno 5, Sesto Fiorentino, FI

Reviews

7.6

Good

Rating 10 - Excellent. 113 out of 485 reviews" "
Rating 8 - Good. 222 out of 485 reviews" "
Rating 6 - Okay. 91 out of 485 reviews" "
Rating 4 - Poor. 36 out of 485 reviews" "
Rating 2 - Terrible. 23 out of 485 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Perfect for one night by airport. Staff very friendly and accommodating.
Stayed 1 night in Mar 2024

2/10 Terrible

Richard

Travelled with family
Disliked: Staff & service, property conditions & facilities
Couldn’t provide a taxis or shuttle to the airport do not stay there
Stayed 1 night in Dec 2023

6/10 Okay

Verna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Carlo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked for wake-up call. Never got one. Just about missed my flight
Stayed 1 night in Oct 2023

10/10 Excellent

Ran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 2 single beds are quite narrow. There is no kettle or cups provided. But others are all good.
Stayed 2 nights in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023
Response from GUEST RELATION AGENT on 15 Oct 2023
Dear George, Thank you for taking the time to review our ibis Firenze Nord Aeroporto. We are delighted that you were pleased with the staff at our hotel. At ibis, we strive to provide excellent customer service and a warm and friendly experience for our guests. We look forward to welcoming you back again soon and providing a great stay.Best regards.

8/10 Good

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport hotel, very convenient.
Stayed 2 nights in Oct 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Best regards

6/10 Okay

Cynthia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old. It was ok for 1 night. Would I stay again? No. Also no close dining. Dangerous/traffic to walk to restaurants. Front desk unable to get us a taxi to airport. Ended up calling Uber.
Stayed 1 night in Oct 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest, I'm sorry for our late reply.Thank you for taking your time to submit a review of our hotel. I'm sorry that your stay at the Ibis Florence North did not fully satisfy your expectations, and please, accept our most sincere apologies. Uber doesn't work in Florence, are you sure? Hoping to see you soon, I send you my very best regards. Best regards,

8/10 Good

Adrian

Liked: Staff & service
Airport area hotel without shuttle, which seems common in Europe. Ok room and bed, AC is weak.
Stayed 1 night in Oct 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest,I'm sorry for our late reply.Thank you so much for your review. I'm sorry for the ac. Hoping to welcome you again, I send you my very best regards. Best regards,

2/10 Terrible

Katherine

Our non-smoking room wreaked of smoke. Rooms were tired and beds uncomfortable. Woke up with bug bites.
Stayed 1 night in Sep 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest, I'm sorry for our late reply.Thank you for taking your time to submit a review of our hotel. I'm sorry that your stay at the Ibis Florence North did not fully satisfy your expectations, and please, accept our most sincere apologies. Next time ask for a changing room. Hoping to see you soon, I send you my very best regards. Best regards,

10/10 Excellent

Brienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked for what we needed... a place to stay near the airport. It was clean and the staff was very helpful.
Stayed 1 night in Sep 2023
Response from GUEST RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Best regards

6/10 Okay

Alexander

Stayed 1 night in Sep 2023
Response from CUSTOMER RELATION AGENT on 15 Oct 2023
Dear Guest,I'm sorry for our late reply.Thank you so much for your review. Hoping to welcome you again, I send you my very best regards. Best regards,

8/10 Good

Fernando

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Best regards

2/10 Terrible

Fiona

Liked: Cleanliness
Disliked: Staff & service, amenities
One member of the staff was helpful. That is the only good thing. If you have an early flight and think you’re doing yourself a favour by staying at this airport hotel, you are wrong. Novotel has a free shuttle. This place does not. After spending €30 for a 10min ride from the city to the hotel, front desk advises the only way to get to the airport at 4am is a taxi, which turned out to be another €30 5-min ride. The TV does not work but for one channel. The front desk lady advises to arrange a taxi in advance but the front desk guy advises to wing it at 4am. I arranged it in advance. No car there at 4am and I asked the guy to call again and he wouldn’t do it. After a few words he gave in but this is not the service I expect. If I were to do this all over again, I’d just stay in the city or book a later flight out or Novotel. P.S. the taxi service did not have a taxi sign and came with an extra “wife” in the front seat for a 4am fare.
Stayed 1 night in Aug 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Estimada Beatriz Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos que haya tenido una experiencia poco satisfactoria cuando le retiramos la bolsa con maquillaje de su bolso. En ibis Firenze Nord Aeroporto, nuestro objetivo es ofrecer el mejor servicio posible al cliente y garantizar la seguridad de todos. Nos esforzamos para que nuestros huéspedes se sientan cómodos y seguros durante su estancia con nosotros. Estaremos encantados de seguir hablando de este asunto si lo desea y puede ponerse en contacto con nosotros en cualquier momento por teléfono o correo electrónico. Gracias de nuevo por sus comentarios y esperamos volver a darle la bienvenida en el futuro.Saludos cordiales.

4/10 Poor

Ian

Business traveller
Disliked: Cleanliness, property conditions & facilities
Disappointing....
Disappointing to find no restaurant facilities at this premises. I walked next door to the Novotel for a nice evening meal. The room was not cleaned to a good standard. Coffee stains from previous guest on bedside tables. Breakfast at best, average. My advice is book the Novotel next door. Only slightly dearer and the rooms are much cleaner!
Stayed 1 night in Jul 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Ian, Thank you for taking the time to share your feedback about your stay at ibis Firenze Nord Aeroporto. We apologize that our restaurant facilities did not meet your expectations and that the room was not cleaned to a good standard. At ibis, we strive to provide quality services and accommodations to make sure every guest is provided with a comfortable and enjoyable experience. We are continually looking for ways to improve and will use this feedback as a way of doing so. Thanks again for taking the time to share your comments. We appreciate it and look forward to seeing you again in the future.

6/10 Okay

Rhian

Liked: Staff & service
Disliked: Property conditions & facilities
The property served is ok for 1 night. As an airport hotel it was not helpful that they didnt provide any shuttle servces. Mainly fornthis reason id stay at a different property. The aircon didnt work properly and that made the room very hot. Otherwise, it was ok, the bed was fine and i slept ok.
Stayed 1 night in Jul 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Rhiannon,Thank you for your feedback following your stay with us at ibis Firenze Nord Aeroporto. We appreciate the time you took to let us know how your experience with us was. We regret that we don't offer shuttle services and that our air conditioning did not meet your expectations. We are committed to providing a comfortable stay for all our guests and we apologize for any inconvenience caused. We hope that despite these issues you were able to enjoy a restful sleep in our hotel, as well as the cleanliness of our rooms and the hospitality of our staff. Thank you again for taking the time to share your feedback with us - we look forward to welcoming you back again soon. Sincerely,

8/10 Good

Michael, Dauphin

Stayed 1 night in Jul 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest,I'm sorry for our late reply.Thank you so much for your review. The positive feedback we receive from our guest is the best satisfaction we can have. It help us to maintain the high quality of the service we are offering. Hoping to welcome you again, I send you my very best regards. Best regards

6/10 Okay

Preethi

Disliked: Staff & service
Average place. Room was meh, bathroom lights were flickering all the time. Been at better places
Stayed 1 night in Jul 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Preethi,Thank you for taking the time to provide your feedback about your stay with us. We are sorry to hear that the room and bathroom lights were not up to your expectations during your visit. Here at ibis Firenze Nord Aeroporto, we strive to provide a comfortable and enjoyable stay for all of our guests, so this is something we take seriously. We value customer feedback and take it seriously in order to improve our services in the future.Thank you again for sharing your experience with us and we hope that we will have the opportunity to welcome you back soon.Best regards.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple. Next to Morini Auto Rental, which is the best deal in town.
Stayed 1 night in Jun 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest,I'm sorry for our late reply.Thank you so much for your review. The positive feedback we receive from our guest is the best satisfaction we can have. It help us to maintain the high quality of the service we are offering. Hoping to welcome you again, I send you my very best regards. Best regards

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest,I'm sorry for our late reply.Thank you so much for your review. The positive feedback we receive from our guest is the best satisfaction we can have. It help us to maintain the high quality of the service we are offering. Hoping to welcome you again, I send you my very best regards. Best regards

2/10 Terrible

Stephen

Travelled with family
Disliked: Property conditions & facilities
Is there was no air condition
Stayed 3 nights in Jun 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Stephen,Thank you for taking the time to share your experience with us. We are sorry to hear that you did not have air conditioning during your stay and we understand how this could have been uncomfortable. At ibis Firenze Nord Aeroporto, we strive to provide an enjoyable experience for all of our guests and we take all feedback very seriously. We will use this feedback to look for ways to improve our services in the future. Thank you again for your review and we hope you will consider staying with us again sometime soon.Sincerely,

4/10 Poor

Samuel

Stayed 2 nights in Jun 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest, I'm sorry for our late reply. I'm sorry that your stay at the Ibis Firenze Nord was not up to your expectations, and please, accept our most sincere apologies. We are ready to welcoming you again, trying to regain your confidence. Best regards,

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable spot close to the airport, great if you have an early flight and don't want to try to make it in from downtown the morning of. Nice little lobby bar, and a decent breakfast!
Stayed 1 night in Jun 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Best regards,

8/10 Good

Fariba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Best regards

4/10 Poor

Marina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest, I'm sorry for our late reply. I'm sorry that your stay at the Ibis Firenze Nord was not up to your expectations, and please, accept our most sincere apologies. We are ready to welcoming you again, trying to regain your confidence. Best regards

10/10 Excellent

Margo, Mercer Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest,I'm sorry for our late reply.Thank you so much for your review. The positive feedback we receive from our guest is the best satisfaction we can have. It help us to maintain the high quality of the service we are offering. Hoping to welcome you again, I send you my very best regards. Best regards

4/10 Poor

Natalie carrier

Travelled with partner
Disliked: Property conditions & facilities
False advertising of hotel having restaurant. Very few and poor options for eating in that area. Air conditioning barely worked. On positive side, the front desk were able to book me a taxi for 5 am, but cost 30 euros for a 5 min drive!!!
Stayed 1 night in Jun 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Natalie carrier,Thank you for taking the time to review your stay with us at ibis Firenze Nord Aeroporto. We appreciate your feedback and are sorry to hear that you faced some difficulties during your stay. We strive to provide our guests with the best experience possible, and we apologize that we did not meet this high standard for you. Although the restaurant might not have been as advertised, the front desk staff was able to book a taxi for you in a timely manner. Our desire is to ensure that all of our guests have a pleasant experience during their stay with us. Please do not hesitate to reach out if we can be of any further assistance.Best regards.

6/10 Okay

kevin, Salem

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest,I'm sorry for our late reply.Thank you so much for your review. Hoping to welcome you again, I send you my very best regards. Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service
It is what it is
The hotel is what you expect. Older a bit run down, but serves its purpose for a short stay close to the airport. The Wi-Fi was absolutely horrible in the room.
Stayed 1 night in May 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your experience at ibis Firenze Nord Aeroporto. We are glad that our hotel served its purpose for a short stay close to the airport. At ibis Firenze Nord Aeroporto, we strive to provide our guests with an enjoyable and comfortable experience, and we apologize if the Wi-Fi did not meet your expectations during your stay. We appreciate all feedback and take it into consideration as we continuously strive to improve our services.Thank you again for sharing your feedback with us, and we hope to welcome you again soon.Warm regards,

4/10 Poor

Catherine

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms are very run down broken tiles in bathroom old carpet that you walk on without shoes on
Stayed 1 night in May 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Catherine, thank you for taking the time to share your experience staying with us. We are pleased to hear that overall you had a pleasant stay. At ibis, we strive to provide our guests with a comfortable and pleasant environment. We value your feedback and take it seriously in an effort to improve our service and overall guest experience. We hope that despite the issues you encountered, your overall stay was satisfactory. Thank you again for bringing this to our attention, as it helps us better understand our guests' needs. We look forward to having the opportunity to welcome you back soon!Best regards.

8/10 Good

Kathy

Liked: Staff & service, property conditions & facilities
Proximity to airport, great staff
Stayed 1 night in May 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Best regards

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no restaurant or airport shuttle service. However they did book a taxi for us
Stayed 1 night in May 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Unfortunately three star hotels don't have shuttle service. Best regards

8/10 Good

Melissa

Liked: Staff & service, property conditions & facilities
Close to the airport and easy to finf.
Stayed 1 night in May 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Best regards

8/10 Good

Patricia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet should be replaced, it is filthy. Dining menu consisted of tv dinners. Not my kind of place.
Stayed 1 night in May 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Natalie carrier,Thank you for your review and for choosing ibis Firenze Nord Aeroporto as your accommodation of choice. We are sorry to hear that our advertising misrepresented the restaurant options in the hotel. We pride ourselves in providing great service and so we apologize that we could not meet this expectation. It's also unfortunate that you experienced challenges with the air conditioning, however, we are glad that the front desk staff were able to book you a taxi in time for your flight. Our team strives to provide a comfortable stay and a memorable experience to our guests, and regret if this was not achieved during your stay with us.We appreciate your feedback and thank you for taking the time to share it with us.Sincerely,

8/10 Good

Tamas

Stayed 4 nights in Apr 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Best regards

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our sleep was very good. Very helpful staff. Language was not a problem. Very reasonable rates.
Stayed 1 night in Apr 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear guest, I'm sorry for our late reply . Thank you for reporting your positive opinion regarding your stay at the Ibis Firenze Nord, and I am really glad that you enjoyed your stay in our hotel. Best regards

2/10 Terrible

Margarita

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Awful hotel
Stayed 1 night in Mar 2023
Response from CUSTOMER RELATION AGENT on 9 Oct 2023
Dear Guest, I'm sorry for our late reply. I'm sorry that your stay at the Ibis Firenze Nord was not up to your expectations, and please, accept our most sincere apologies. We are ready to welcoming you again, trying to regain your confidence. Best regards,

2/10 Terrible

Philip

Travelled with family
Disliked: Staff & service
Staff unhelpful; there is no restaurant and staff gave us unsafe directions to restaurants when there is a good restaurant just behind them at a Novotel.
Stayed 1 night in Oct 2022

8/10 Good

Brume

Cleaner and more amenities for guests
Stayed 1 night in Oct 2022

10/10 Excellent

MIRO, SAUGUS

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
great place to stay to leave early to airport...
Stayed 1 night in Jul 2022

8/10 Good

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room was adequate and taxi service from the hotel to airport was easy and reliable.
Stayed 1 night in Sep 2022

4/10 Poor

Ozge

Stayed 1 night in Jul 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Room air con did not work.
Stayed 1 night in Jul 2022

4/10 Poor

Donald

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No AC
Stayed 1 night in Jul 2022

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Kris

I never got there. My travel plans changed. I didnt know how to reach you to cancel my reservation. This online way of doing business is remote and detached. You didn’t even know I didnt arrive. May I have a refund?
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 3 nights in Apr 2022

2/10 Terrible

Mike

Travelled with family
Disliked: Staff & service, property conditions & facilities
Rooms were just ok. Staff was friendly and ordered us a cab but at the wrong time, 30 minutes later than we wanted. We had two rooms for one night, in both rooms the air conditioning did not work. It was stifling hot and none of us slept. Opened the windows and there were trucks driving by all night. Will never stay here again.
Stayed 1 night in Jun 2022

6/10 Okay

rolando, Coral Gables

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property needs more parking and needs a refurbish. Stuff was very good.
Stayed 1 night in Jun 2022

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Accommodation not great, reception staff good
The Wi-Fi was non existent, no iron available as stated in stay details (broken) and there were toe nail clippings on the floor - so couldn’t trust the cleanliness. Breakfast was very basic and not great for gluten free. The staff on the desk were good though.
Stayed 1 night in Jun 2022