View from property

Reviews of Hotel Santa Maria Novella

4 out of 5
Hotel Santa Maria Novella
Piazza Santa Maria Novella 1, Florence, FI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 814 out of 1001 reviews" "
Rating 8 - Good. 136 out of 1001 reviews" "
Rating 6 - Okay. 31 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a top-notch hotel - beautiful location, with lovely design touches and luxurious rooms. The breakfast room, bar, Napoleon-themed smoking room, all were gorgeous, and the view from the rooftop terrace was spectacular. Would highly recommend to anyone! We felt spoiled.
Stayed 2 nights in Apr 2024

6/10 Okay

marina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Th
Stayed 3 nights in Apr 2024

10/10 Excellent

hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to assist . Fab breakfast too
Stayed 4 nights in Apr 2024
Response from The Management on 19 Apr 2024
Dear Hugh,Thank you so much for the fantastic review and for giving us a perfect score! We're over the moon to hear that our staff made a significant impact on your stay by going the extra mile. Also, it's great to know you enjoyed our breakfast selection. We aim to provide exceptional service and a memorable experience for all our guests. Looking forward to welcoming you back soon for another fabulous stay!Warm regards,

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional! We loved our stay! Highly recommended! We will stay again when we return to Firenze!
Stayed 11 nights in Apr 2024
Response from The Management on 17 Apr 2024
Dear Arthur,Thank you for the exceptional review! We're delighted to hear you loved your stay and appreciate your high recommendation. We eagerly look forward to your return to Firenze and hosting you again at our hotel. Safe travels until we meet again!Warm regards,

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite hotel. We loved our stay. Definitely recommend.
Stayed 1 night in Apr 2024
Response from The Management on 13 Apr 2024
Dear David,Thank you for the glowing review! We're thrilled to hear that you loved your stay with us and that you would recommend our hotel. We hope to welcome you back again soon for another exquisite experience!Best regards,

8/10 Good

jun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderfully located well maintained hotel, within a walking distance from the train station. The staff is excellent and very helpful with guides. They also helped with restaurant reservations - all good recommendations.
Response from The Management on 10 Apr 2024
Dear Jun,Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient. It's wonderful to know that you appreciated our facilities and the helpfulness of our staff. We strive to provide excellent service and assist our guests in any way we can, whether it's with guides or restaurant reservations.We're thrilled that you found our restaurant recommendations to your liking. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another memorable stay.Warm regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5Stars
Response from The Management on 7 Apr 2024
Dear Mrs. Sasso,thank you so much for taking time to review our property.We hope you enjoyed your stay with us.Best regardsHotel Santa Maria Novella

10/10 Excellent

Yanyan, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel we stayed during our Italy trip. The family room is perfect. Hotel staff is very welcoming. I love the fresh flowers and the decor of the hotel. Location is close to everything.
Stayed 3 nights in Mar 2024
Response from The Management on 31 Mar 2024
Dear Yanyan,thank you for taking time to review our Hotel Santa Maria Novella.We are very glad to read your nice comment about our staff and location.Looking forward to welcoming you back at the Hotel Santa Maria Novella, we send our kindest regards.Hotel santa Maria Novella

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property in fantastic location! Nice garage about 5 minutes away, 15 minute walk to every site in Florence with many many restaurant options.
Response from The Management on 29 Mar 2024
Dear Christopher,Thank you so much for your stellar review! We're thrilled to hear that our location served you well and that you enjoyed the convenience of nearby dining options. It's wonderful that you took advantage of the walkable distance to Florence's beautiful sites. We hope the memories of your stay will bring you back to us in the future. Looking forward to welcoming you again!Warm regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Management on 31 Mar 2024
Dear Brian,thank you for taking time to review our Hotel Santa Maria Novella.Looking forward to welcoming you back at the Hotel Santa Maria Novella, we send our kindest regards.Hotel santa Maria Novella

10/10 Excellent

Alistair

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel on Piazza Santa Maria Novella, just 2 minutes walk from the airport tram. Friendly staff and lovely room overlooking the piazza. Easy walk to the tourist sites. Glad we chose this hotel.
Stayed 4 nights in Mar 2024
Response from The Management on 29 Mar 2024
Dear Alistair,Thank you for the glowing review! We're so glad you enjoyed our prime location and the views of Piazza Santa Maria Novella. It's fantastic to hear that our staff made a great impression and that you found our rooms to your liking. We're also pleased that our proximity to the airport tram added convenience to your stay.Should you have any suggestions or if there's anything we can do to make your next visit even more comfortable, please don't hesitate to let us know! We look forward to your next stay with us.Warm regards,

10/10 Excellent

Jiyeon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is at walking distance from train station and major attractions. Also very safe and great breakfast.
Stayed 3 nights in Mar 2024
Response from The Management on 22 Mar 2024
Dear Jiyeon,Thank you for your wonderful review! We are thrilled to hear that you enjoyed our convenient location near the major attractions. We are glad you loved our breakfast too! Your feedback means a lot to us!Warm regards,

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024
Response from The Management on 3 Apr 2024
Dear Thomas,Thank you for taking the time to rate our hotel with a perfect score! We appreciate your feedback and are thrilled to hear that you had an excellent experience during your stay. We hope to have the pleasure of welcoming you back again soon!Warm regards,

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Management on 3 Apr 2024
Dear Courtney,Thank you for the perfect rating! We're delighted to have met your expectations during your stay. We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Kwan, Ladera Ranch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was assigned junior suite, but that room has 3 different steep stairs between room and restroom. We asked to change the room and they did. I would recommend when you check in if you don't want any room has stairs.
Stayed 2 nights in Feb 2024
Response from The Management on 8 Mar 2024
Dear Kwan,Thank you for your feedback and recommendation. We are glad we were able to accommodate your request for a room without stairs.We hope to welcome you back in the future.Warm regards,

10/10 Excellent

Annmarie

Stayed 2 nights in Feb 2024
Response from The Management on 31 Mar 2024
Dear Annmarie,thank you for taking time to review our Hotel Santa Maria Novella.We read with pleasure that you had a pleasant stay with us.We look forward to welcoming you again for your next stay in Florence and we send our best regards.Hotel Santa Maria Novella

10/10 Excellent

Sally, LAFAYETTE

Stayed 1 night in Feb 2024
Response from The Management on 22 Mar 2024
Dear Sally,Thank you for the 5/5 rating! We appreciate your feedback and are delighted that you had a great experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this place. It is safe, clean, staff are awesome, and close to everything.
Stayed 4 nights in Feb 2024
Response from The Management on 28 Feb 2024
Dear Marissa,Thank you for your glowing review! We are thrilled to hear that you had such a positive experience at our hotel. Our top priorities are cleanliness and exceptional customer service, so we are delighted to know that we exceeded your expectations. We hope to welcome you back again soon!Warm regards,

10/10 Excellent

Sally, LAFAYETTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Santa Maria Novella is a wonderful hotel! It has old world charm and takes exceptional care of its guests. The rooms are spacious for Europe and are beautifully appointed. The staff is extremely friendly and very helpful. Breakfast is perfect as it provides so many choices in a delightful setting. I highly recommend this hotel and look forward to returning.
Stayed 3 nights in Feb 2024
Response from The Management on 28 Feb 2024
Dear Sally,Thank you for your glowing review of Hotel Santa Maria Novella! We are delighted to hear that you enjoyed your stay with us and that our friendly staff and delicious breakfast met your expectations. We appreciate your recommendation and can't wait to welcome you back on your next visit to Florence.Best regards,

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Hotel were excellent actually the best ive come across in a long time. Nothing is too much trouble and I did not find one fault with the Hotel and staff 10 out of 10 from me. The hotel is in walking distance from a lot of sights and very close to the train station. Definitely highly recommend this Hotel and will be back again .
Stayed 2 nights in Feb 2024
Response from The Management on 28 Feb 2024
Dear Pamela,Thank you for your fantastic review of our hotel! We are thrilled to hear that our staff exceeded your expectations and provided exceptional service during your stay. It's great to know that you found our location convenient for exploring the city and that you had a flawless experience with us. We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Thank you for choosing our hotel for your stay in Florence.Warm regards,

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Called to request a room with little walking. They accommodated my request
Stayed 1 night in Feb 2024
Response from The Management on 23 Feb 2024
Dear Cecilia,Thank you for your positive review! We are glad that we were able to accommodate your request for a room with minimal walking. Our team strives to make sure all of our guests have a comfortable and enjoyable stay. We hope to welcome you back in the future!Warm regards,

2/10 Terrible

dixie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our room was on the 5th floor. Steps leading to only bedroom were very unsafe. No lighting, very low rope for handrails, slippery wooden floors. Only bathroom was downstairs making late night trips very dangerous. We asked for a room change and the next room was also unsafe. I made reservations elsewhere and le ft this hotel.
Stayed 4 nights in Feb 2024

10/10 Excellent

Davida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy to navigate all sites from the hotel, excellent breakfast. Will def stay there again!
Stayed 7 nights in Feb 2024
Response from The Management on 22 Feb 2024
Dear Davida,Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay with us and found our hotel clean, convenient, and with excellent breakfast.We look forward to welcoming you back in the future!Warm regards,

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast. Service is awesome. Staff are polite and attentive
Stayed 3 nights in Feb 2024
Response from The Management on 15 Feb 2024
Dear Marissa,Thank you for your glowing review of our hotel. We are thrilled to hear that you enjoyed our fantastic breakfast and found our service to be awesome. Our team takes pride in providing polite and attentive service to all our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was SPECTAC with every amenity I could need or want. It was beautifully appointed with perid furnishings and decor. The breakfast service was amazing.
Stayed 1 night in Feb 2024
Response from The Management on 12 Feb 2024
Dear Jaime,Thank you for your wonderful review and for giving our hotel a perfect 5/5 rating! We are delighted to hear that you found our hotel to be spectacular and that it provided all the amenities you needed and wanted. It's great to know that you enjoyed our breakfast service. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

YE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Management on 31 Mar 2024
Dear Ye,We would like to thank you for taking time to review our hotel Santa Maria Novella.We are glad to know that you liked our hotel.Our best regardsHotel Santa Maria Novella

10/10 Excellent

TINGYUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location,you need to discover more about it as it's good
Stayed 2 nights in Feb 2024
Response from The Management on 12 Feb 2024
Dear Tingyun,Thank you for your perfect 5/5 rating! We appreciate your feedback and are delighted to know that you had a great experience during your stay at our hotel. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Warm regards,

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for traveling by train. Train station is about 5 minutes away.
Response from The Management on 12 Feb 2024
Dear Joel,Thank you for your review and for giving our hotel a perfect 5/5 rating! We are delighted to hear that our location was perfect for your travel needs. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Karen milena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, it was a bit warm in the room the first night but the front desk adjusted the room temperature afterwards.
Stayed 3 nights in Feb 2024
Response from The Management on 12 Feb 2024
Dear Karen Milena,Thank you for your review! We are glad to hear that you had a great stay at our hotel. We apologize for any inconvenience caused by the initial warmth in your room, but we are pleased that our front desk was able to promptly adjust the room temperature for you. Your feedback is valuable to us, and we hope to welcome you back again soon.Best regards,

10/10 Excellent

Angelo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! Hôtel top in a perfect location
Stayed 2 nights in Feb 2024
Response from Hotel Santa Maria Novella, The Management on 8 Feb 2024
Dear Mr. Rindone,thank you for taking time to review our Hotel Santa Maria Novella and for recommending us.Looking forward to welcoming you back at the Hotel Santa Maria Novella, we send our kindest regards.Hotel Santa Maria Novella – The Management

4/10 Poor

Poppy, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Santa Maria Novella, The Management on 8 Feb 2024
Dear Mrs. Edmonds,Thank you so much for taking time to review our hotel.We apologize to read your stay with us was no pleasant. Please let us know what happened, so we can improve for the next time.Our best regardsHotel santa Maria NovellaThe Management

10/10 Excellent

Larry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Management on 24 Jan 2024
Dear Larry,Thank you for choosing our hotel! We're delighted to hear that you had a fantastic experience during your stay. We appreciate your 5/5 rating and look forward to welcoming you back in the future. Safe travels!Warm regards,

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to train station and in a loud, busy square. I felt less safe there than at my other, more out of the way, hotel in Florence. But the hotel itself is very beautiful, with top notch staff and service. Also convenient to be so close to train station if you are taking day trips. The breakfast was outstanding.
Stayed 2 nights in Dec 2023
Response from The Management on 24 Jan 2024
Dear Susan,Thank you for your feedback and 4/5 rating! We appreciate your compliments on our beautiful hotel, top-notch staff, and breakfast.We hope to have the opportunity to welcome you back in the future.Warm regards,

6/10 Okay

Shuto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We needed to wait for long time…
Stayed 1 night in Jan 2024

8/10 Good

KELLY

Stayed 3 nights in Jan 2024
Response from Hotel Santa Maria Novella, The Management on 8 Feb 2024
Dear Mrs. Storm,thank you for reviewing our hotel Santa Maria Novella.We are glad to know that you liked our hotel.Hoping to welcoming you again, for a next stay in Florence, we send our kindest regards.Hotel Santa Maria Novella / The Management

10/10 Excellent

Johanna

Stayed 1 night in Jan 2024
Response from Hotel Santa Maria Novella, The Management on 8 Feb 2024
Dear Guest,thank you for reviewing our hotel Santa Maria Novella.We are glad to know that you liked our hotel.Hoping to welcoming you again, for a next stay in Florence, we send our kindest regards.Hotel Santa Maria Novella / The Management

10/10 Excellent

carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel before and love the atmosphere, accommodations, location and staff. Always beautiful!
Stayed 1 night in Jan 2024
Response from The Management on 11 Jan 2024
Dear Carla,Thank you for your 5/5 rating and kind words! We are delighted to hear that you have stayed with us before and continue to enjoy the atmosphere, location, and our staff. It means a lot to us that you find our hotel beautiful. We look forward to your next visit!Warm regards,

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our second stay here and it is as elegant and lovely as before. You are treated as if you’re the only occupant of the hotel, and both the turndown service and breakfast are delightful. Very centrally located but still quiet and peaceful.
Stayed 3 nights in Dec 2023
Response from The Management on 11 Jan 2024
Dear Elizabeth,Thank you for your wonderful review! We are thrilled to hear that your second stay with us was just as good and lovely as before. We strive to make each guest feel like the only occupant of the hotel. We look forward to welcoming you back for another fantastic stay!Warm regards,

10/10 Excellent

John, EUGENE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with first class decor. Perfect location to stroll around Florence. Enjoyed the Santa bar for apertivo and great breakfast buffet
Stayed 1 night in Dec 2023
Response from The Management on 6 Jan 2024
Dear John,Thank you for your wonderful review! We're delighted to hear you enjoyed our Hotel and the perfect location for exploring Florence. We're glad you had a great experience at the Santa Cocktail Club and enjoyed our breakfast. We hope to welcome you back soon!Warm regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Great check in and a truly unique and beautiful hotel. 5 minute walk from the main attraction and a 10-15 minute walk from almost everywhere else. And honestly, these were amazing walks where we would wander a bit and around every corner found another magical surprise. Yet back to the hotel, we were given a beautiful view and spent lots of time staring out a the square. A wonderful time!
Stayed 2 nights in Dec 2023
Response from Hotel Santa Maria Novella, The Management on 8 Feb 2024
Dear Mr. Nicholas,thank you for taking time to review our Hotel Santa Maria Novella.We read with pleasure that you had a pleasant stay and that you enjoyed your room with Santa Maria Novella Square view.We also happily read that you found our hotel well located.We look forward to welcoming you again for your next stay in Florence and we send our best regards.Hotel Santa Maria Novella – The Management

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near the train station. It only took me 10 minutes to get to the train station. It would have been shorter but there is an intersection with stop lights. The hotel is very clean and elegant inside. My room was big and elegant. The staff was excellent and always ready to help. I loved how the hotel was conveniently located to the cathedral which was only a 10 min walk. Florence is a small city so I could literally walk anywhere within 30 minutes. I would definitely stay here again because of how close it was to the train station. That could come in handy if I wanted to make day trips on the high-speed trains and use this hotel as a home base.
Stayed 3 nights in Dec 2023
Response from The Management on 6 Jan 2024
Dear Mark,Thank you for your stellar review! We're delighted to hear you enjoyed our location, rooms and excellent staff service. We look forward to welcoming you back on your future visits to Florence. Safe travels!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Management on 11 Jan 2024
Dear Guest,Thank you for your 8/10 rating! We value your feedback and encourage you to reach out to us directly with any specific comments or suggestions you may have. We appreciate your support and hope to welcome you back in the future.Warm regards,

10/10 Excellent

Doreen

Travelled with family
Liked: Amenities
Excellent location, friendly staff
Stayed 6 nights in Dec 2023
Response from The Management on 23 Dec 2023
Dear Doreen,We appreciate your 5-star review! It's great to hear that you found our location excellent and our staff friendly. Thank you for staying with us!Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat the holiday market. Beautiful setting
Lovely hotel, great location for us. Loved the artwork in the sitting room
Stayed 3 nights in Dec 2023
Response from The Management on 18 Dec 2023
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our hotel's beautiful setting and its proximity to the holiday market. We're also glad that you appreciated the artwork in our Hotel. We hope to welcome you back soon!Warm regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location to all the main attractions and close to tram for airport. Hotel is just beautiful and full of old world charm.
Stayed 3 nights in Dec 2023
Response from The Management on 16 Dec 2023
Dear Sarah,Thank you for your kind review! We are delighted to hear that you enjoyed our hotel's beautiful old-world charm and convenient location.We hope to have the pleasure of hosting you again in the future. Safe travels!Best regards,

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really charming hotel in Florence, very centrally located. Staff really friendly and really make you feel welcome. Would really recommend.
Stayed 1 night in Dec 2023
Response from The Management on 11 Dec 2023
Dear Abigail,Thank you very much for your kind review! We are thrilled to hear that you found our hotel charming, centrally located, and that our staff made you feel welcome. We truly appreciate your recommendation and hope to welcome you back again in the future.Warm regards,

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
amazing Location and a very good Hotel
Stayed 6 nights in Nov 2023
Response from The Management on 11 Dec 2023
Dear Al,Thank you for your outstanding review! We are delighted to hear that you found our hotel to have an amazing location and that you had a very good experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of hosting you again in the future.Warm regards,

10/10 Excellent

Gioele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful
Stayed 1 night in Dec 2023
Response from The Management on 16 Dec 2023
Dear Gioele,Thank you for your review! We are thrilled to hear that you found our hotel wonderful. We strive to provide the best experience possible for our guests. We hope to welcome you back soon for another wonderful stay. Safe travels!Warm regards,

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 6 nights in Nov 2023
Response from The Management on 11 Dec 2023
Dear Christopher,Thank you for your wonderful review! We are delighted to hear that you found our room great. We strive to provide the best experience for our guests and it is truly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Vincenzo, Doha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place with very relaxed atmosphere in heart of Firenze
Stayed 5 nights in Nov 2023
Response from Hotel Santa Maria Novella, The Management on 23 Nov 2023
Dear Vincenzo,thank you so much for taking time to review our Hotel Santa Maria Novella.We are happy to know that your stay has been satisfactory.Looking forward to welcome you back at the Hotel Santa Maria Novella, we send our best regards.Hotel Santa Maria Novella, The Management