We started out with some issues out of Owner's control - electric went out in the area for a few hours and then furnace didn't work. But the rest of our problems were from the information not shared and the technical devices required in order to function in that house. Couldn't get any TV's to work until we got the recreation room TV to work through a hotspot we had on one phone which then ran out of gigs. Other Tv's never worked. Couldn't get details of rental because my i-phone 6 doesn't have enough ios to get the vrbo app. Two of our college student grandkids left on the second day because they couldn't get school work done without WiFi. Two other students may have suffered from not getting school work done online. Grandma wanted to leave the first night with the cold and lack of TV which she has on night and day at home. We came to watch the Super Bowl and would have missed that because of using up all the hotspot phone gigs by Sunday. Saved by renewal of new month of gigs from start of new service cycle on the phone. Assumptions and expectations of the level of function of the renter is way beyond what we are familiar with. We are not up to date with the latest devices and experience with streaming, etc. At least the Owner/vrbo should have described what it takes to communicate with them and run the equipment in the place. To say there are TV's in bedrooms which we could never figure out how to operate is misleading. The decoration of the place and all the amenities otherwise were great - but I am a practical person. With a high price we sure felt ripped off by not even having what we have operating at home. We have a Smart TV at home. We aren't up with social media, but we all are educated - adults have bachelor's , master's, or Ph.D degrees. Three grandkids at Ohio State. This was a nightmare. I hope we took care of all the steps for departure, since I couldn't access the information online. I am sure we did better than the Owner/vrbo. I couldn't check my home security, on and on with related issues.