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Reviews of Tokatoka Resort Hotel

3 out of 5
Tokatoka Resort Hotel
Queens Highway, Nadi

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1001 reviews" "
Rating 8 - Good. 320 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tokatoka Management Team on 19 Apr 2024
Bula Fay, Thanking you very much for your feedback, we sincerely hope that you will visit us with your family in the not-so-distant future. Kind Regards,

8/10 Good

Ashok

Liked: Property conditions & facilities
Excellent food and greeting staff.
Stayed 2 nights in Mar 2024
Response from Reservation Rep on 16 Apr 2024
Bula Vinaka, Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Vinaka and kind Regards

8/10 Good

Gurdit

Stayed 1 night in Apr 2024
Response from Reservation Rep on 15 Apr 2024
Bula Vinaka, Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Vinaka and kind Regards

2/10 Terrible

Sarojani

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we liked about the property was the swimming pool. The staff were not very friendly, the rooms were not very clean. It wasn’t what I expected for the money I paid.
Stayed 1 night in Apr 2024
Response from Reservation Agent on 12 Apr 2024
Bula Vinaka, Warm Greetings from Tokatoka Resort, Fiji. We sincerely appreciate your recent stay with us and detailed feedback. We are elated to hear about the positive aspects of your stay. However, deeply regret that certain areas fell short of expectations. We hope to have another opportunity to welcome you back to show our improvements. Vinaka and Kind Regards

6/10 Okay

Jeff

Liked: Staff & service, property conditions & facilities
Resort was nice, ground were beautiful, pool was really nice. Water flow in the shower was terrible, the windows only has screens & shutters, no glass to keep out the heat & noise.
Stayed 1 night in Apr 2024
Response from Reservation Agent on 12 Apr 2024
Bula Vinaka, Warm Greetings from Tokatoka Resort, Fiji. We sincerely appreciate your recent stay with us and detailed feedback. We are elated to hear about the positive aspects of your stay. However, deeply regret that certain areas fell short of expectations. We hope to have another opportunity to welcome you back to show our improvements. Vinaka and Kind Regards

8/10 Good

Emmanuel

Stayed 1 night in Apr 2024
Response from Reservation Rep on 7 Apr 2024
Bula Vinaka, Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Vinaka and kind Regards

6/10 Okay

keni

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Reservation Rep on 6 Apr 2024
Bula Vinaka, Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Vinaka and kind Regards

10/10 Excellent

Abel, Port Vila

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay will return
Stayed 1 night in Mar 2024
Response from Reservation Rep on 31 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were happy to help in any way. While close to the airport for convenience, the road traffic noise was a little loud for light sleepers.
Stayed 1 night in Mar 2024
Response from Reservation Rep on 31 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

8/10 Good

Fay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservation Rep on 31 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

10/10 Excellent

Avinesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I allways stay there Every one is so friendly Close to the airport
Stayed 1 night in Mar 2024
Response from Reservation Rep on 30 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

6/10 Okay

Sarita

Liked: Staff & service
Average
Stayed 1 night in Mar 2024
Response from Reservation Rep on 30 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

4/10 Poor

Sima

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They didn’t even change the bedsheets and rented the room to us
Stayed 2 nights in Mar 2024
Response from Reservation Rep on 31 Mar 2024
Bula Vinaka Thanking you very much for your feedback and we will definitely look into the service highlighted for the shortfall and looking forward to see you again with improved service.Kind Regards

10/10 Excellent

Luseane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and more!
Stayed 1 night in Mar 2024
Response from Reservation Rep on 30 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

10/10 Excellent

Avinesh

Stayed 1 night in Mar 2024
Response from Reservation Rep on 15 Apr 2024
Bula Vinaka, Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Vinaka and kind Regards

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Nice pool area. Clean rooms
Stayed 1 night in Mar 2024
Response from Reservation Rep on 30 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

8/10 Good

Carla, Bethlehem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was running every 10-15 minutes at 0500. Close to airport so & no flooding with the heavy rain. Mostly covered walkways which was handy as it rained long & hard. Restaurant food & service was just ok. I had fish curry & another had fish platter. Fish heavily salted on both. Margarita pizza massive amount cheese. Wait service staff NOT in a hurry @ dinner. Did not have breakfast.
Stayed 1 night in Mar 2024
Response from Reservation Rep on 31 Mar 2024
Bula Vinaka Thanking you very much for your feedback and we will definitely look into the service highlighted for the shortfall and looking forward to see you again with improved service.Kind Regards

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Reservation Rep on 30 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

10/10 Excellent

Carol

Stayed 2 nights in Mar 2024
Response from Reservation Rep on 6 Apr 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

10/10 Excellent

Serah

Travelled with family and small children
Liked: Cleanliness, staff & service
Service outstanding
Stayed 1 night in Mar 2024
Response from Reservation Rep on 30 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

4/10 Poor

Mary

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great bed. Shower was good! That’s about where it stopped. The rooms were very noisy; not very soundproof - scraping chairs next door, crying baby etc. We’ve had some very good food at various places in Fiji. This was not on that list. The food was very disappointing and bad, even breakfast, except for omelette and muesli. Had to turn a few bowls over to the staff as they were dirty. Also, most chairs in dining area were very uncomfortable. We are not usually negative travellers and don’t have high expectations. Convenient to the airport and nice pool but otherwise very disappointing.
Stayed 3 nights in Mar 2024
Response from Reservation Rep on 31 Mar 2024
Bula Vinaka Thanking you very much for your feedback and we will definitely look into the service highlighted for the shortfall and looking forward to see you again with improved service.Kind Regards

10/10 Excellent

Brenda

All perfect
Stayed 3 nights in Mar 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

Elson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is good and staff
Stayed 9 nights in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

8/10 Good

Lauri

Extremely convenient, clean and comfortable. We have stayed here before and will be repeat customers.
Stayed 2 nights in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

8/10 Good

Ranuka

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent service from staff
Stayed 4 nights in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

6/10 Okay

John

Travelled with partner
Decent hotel, but the road was loud and the window coverings/walls didn’t do anything to reduce the noise levels.
Stayed 1 night in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,We are very sorry to hear about your uncomfortable stay with us. Thanking you very much for your time for giving us the feedback as it has given an opportunity to look into the shortfalls and looking forward to seeing you again with improved services.Kind Regards

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to the airport to be able to walk to the hotel, even with luggage. We just stayed one night to break our journey from San Francisco to Sydney, then Perth, and we're very glad we did. There's not much to see around the area near the airport, or even in the city, but we spent the morning in town and at a nearby beach and restaurant, and the afternoon in the hotel pool. Not a bad way to end a busy holiday around the world.
Stayed 1 night in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,We are very sorry to hear about your uncomfortable stay with us. Thanking you very much for your time for giving us the feedback as it has given an opportunity to look into the shortfalls and looking forward to seeing you again with improved services.Kind Regards

8/10 Good

Flora

Liked: Cleanliness, property conditions & facilities
nice property - for staying close to airport ,
Stayed 1 night in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

janice

Liked: Cleanliness
Friendly people
Stayed 1 night in Dec 2023
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

Soul

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Was a lovely place to stay. I was just transiting through but it felt like a proper little holiday. The complementary juice on arrival, friendly service and tropical rainforest pool all made for a great experience.
Stayed 1 night in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

Calvin

Liked: Cleanliness, amenities
Clean safe
Stayed 1 night in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and the grounds were incredible. The pool was gorgeous. We loved our stay here!
Stayed 2 nights in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

8/10 Good

Abel, Port Vila

Stayed 1 night in Feb 2024
Response from Reservation Rep on 31 Mar 2024
Bula Vinaka, Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Vinaka and kind Regards

10/10 Excellent

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are some of the friendliest people I’ve met.
Stayed 2 nights in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

4/10 Poor

Aaron

Disliked: Amenities, property conditions & facilities
My stay was aweful. The only positive was the airport transfer. Once i checked in, I had to wait 25 minutes for 'keys' because the hotel staff was unable to locate plastic keys that could be coded for my room. The walls were paper thin and i could hear all of the airport traffice. When it rained throughout the night, water leaked into the bathroom, wetting the towels. The shower handle was broken, so I wasn't able to shower anyways.
Stayed 1 night in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,We are very sorry to hear about your uncomfortable stay with us. Thanking you very much for your time for giving us the feedback as it has given an opportunity to look into the shortfalls and looking forward to seeing you again with improved services.Kind Regards

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Really great stay. Extremely friendly staff and beautiful grounds. Highly recommend Tokatoka for families and people taking a quick trip to Nadi.
Stayed 3 nights in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

Naomi

Stayed 1 night in Feb 2024
Response from Reservation Rep on 31 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

10/10 Excellent

Samoaotearoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service was so wonderful would definitely come back !
Stayed 1 night in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

6/10 Okay

Varinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place near airport
Stayed 1 night in Feb 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

8/10 Good

Jevilene Tausua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

Shagufa

Stayed 1 night in Feb 2024
Response from Reservation Rep on 31 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us.Looking forward to seeing you again.Vinaka and kind Regards

6/10 Okay

Semisi

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was good but the food was lower than average we thought.
Stayed 1 night in Jan 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

6/10 Okay

Kevin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Price point was ok, but it was a little too run down. We've stayed in the pacific lots before so we are pretty flexible with bugs here and there (its part of island life) but to find the biggest roach ive even seen up high on the wall and ants all running along another wall by the beds (immediately apon checkin into the room) just spells out a plain sloppy run hotel. This, along with the room being quite run down in general... there are plenty of other options for a similar price. Wouldnt stay here again sorry :-(
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,We are very sorry to hear about your uncomfortable stay with us. Thanking you very much for your time for giving us the feedback as it has given an opportunity to look into the shortfalls and looking forward to seeing you again with improved services.Kind Regards

10/10 Excellent

Senimeli

Liked: Amenities
Amazing stay
Stayed 1 night in Jan 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

Lavenia

Liked: Cleanliness, staff & service, property conditions & facilities
Love cleanliness
Stayed 1 night in Jan 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

yoyo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with great smile. So closer to airport. Free shuttle bus was very convenient.
Stayed 1 night in Jan 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

10/10 Excellent

Phillip C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful, very efficient, lively well kept grounds, good food and service.
Stayed 1 night in Jan 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

8/10 Good

Jessica

Travelled with family and small children
Great layover hotel - we stayed here before heading out to a smaller island resort off the coast. Close to the airport and free shuttle bus.
Stayed 1 night in Jan 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards

4/10 Poor

Mari

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservation Rep on 11 Mar 2024
Bula Vinaka,Thanking you very much for your feedback and we are very happy to know that you enjoyed your stay with us. Looking forward to seeing you again. Kind Regards