Ecotours

Reviews of Malolo Island Resort

4 out of 5
Malolo Island Resort
Malolo Island, Malolo Island

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 235 reviews" "
Rating 8 - Good. 39 out of 235 reviews" "
Rating 6 - Okay. 7 out of 235 reviews" "
Rating 4 - Poor. 2 out of 235 reviews" "
Rating 2 - Terrible. 3 out of 235 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gall, Haiku

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff and crew were incredible Very attending genuine and aim to please their guests at any moment. Highly recommended!!!
Stayed 6 nights in Feb 2024

10/10 Excellent

Susan

Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 4 nights in Jan 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful, happy, relaxing place! My husband and I had the perfect time, a week of rest and swimming and drinking champagne. The staff at Malolo is incredible. They truly go above and beyond in every instance. We’ll definitely be back!
Stayed 5 nights in Dec 2023

8/10 Good

Rajeev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great holiday out for our family.. Food and some of the staff really provided exceptional service. For people with allergies we should pre-order to be safe.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a relaxing honeymoon here. The food at the Tree Top restaurant was fantastic, the service was incredible, and the accomodations were very comfortable. It's a family resort, but our bure was near the end of the island and we found that we could find plenty of privacy and quiet date nights. They also have an adults only pool which is nice. The spa was also quite lovely. On the whole, we would certainly recommend it to any family or couple travelling to Fiji.
Stayed 3 nights in Dec 2023

10/10 Excellent

carissa

Liked: Staff & service
Stayed 7 nights in Dec 2023

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
It is an amazing place in every regard. We had a marvellous time, and now we’ve moved to a much bigger resort on the mainland for our last couple of days we really wish we hadn’t! We will definitely come back, thanks!
Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous place, lovely people, great service, great food and very comfortable, what more can you ask
Stayed 4 nights in Dec 2023

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach resort
Wonderful beach resort with super friendly staff
Stayed 8 nights in Nov 2023

10/10 Excellent

Theresa

Liked: Amenities
Best experience!
Stayed 1 night in Dec 2023

8/10 Good

Antony

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Malolo completely raises the bar for hospitality. We’ve never experienced such authentic warmth and friendliness anywhere. It’s in every detail. For example, Jean, who makes omelettes at breakfast, also brings even the shyest of kids out of their shells with her sincere interest in and friendliness to them. We came all the way from California and would return in a heartbeat. Vinaka Malolo Island Resort!
Stayed 5 nights in Nov 2023

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, family friendly and beautiful.
Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were incredibly friendly, the kids loved the experience and Kids club was brilliant. Rooms were spacious and very clean, evening turn down service a nice touch. Food options were great and recommend a food plan to make life easier. Snorkeling was great off the beach with plenty to see, especially low tide.
Stayed 7 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

maree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was average but the staff wonderful
Stayed 2 nights in Oct 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I got married in 2020 during the pandemic and were not able to go overseas for a honeymoon. We knew we wanted to visit Fiji and had read wonderful reviews about Malolo. It was worth the 3-year wait! Upon our arrival to the resort's dock, we were welcomed with cheerful song and necklaces from the staff. From our first moment until the end, the staff was warm, thoughtful, kind, and helpful. We enjoyed the variety of the 3 places you could eat at the resort. Each day there were various activities to choose from both at the resort and out on the ocean. I enjoyed a couple of massages at the spa. My husband and I enjoyed hiking around the property. There was so much to do. We highly recommend this resort and have talked about going back!
Stayed 16 nights in Sep 2023

10/10 Excellent

Demie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was lovely and the island was incredible.
Stayed 6 nights in Sep 2023

8/10 Good

Nadine

Stayed 11 nights in Aug 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service
The staff at this resort are Fantastic.
Stayed 6 nights in Sep 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, great food great service. Beautuliful
Stayed 4 nights in Aug 2023

6/10 Okay

Derrick

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Mediocre not inspiring
Just not impressed to put it simply. Service was satisfactory, not great just basic. Much dirtier grounds than other places in Fiji we have stayed. Food wasn’t impressive and no Wi-Fi in the rooms.
Stayed 2 nights in Aug 2023

10/10 Excellent

tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time. It is a family resort so you need to be happy to have kids around. There is a adults only restaurant and pool though. Food very good also and they have happy hours for a range of half price drinks. Staff lovely and great with kids
Stayed 4 nights in Aug 2023

8/10 Good

Gina

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 3 nights in Jul 2023

10/10 Excellent

Kavita

Stayed 2 nights in Jul 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great spot in the mamanucas
Stayed 2 nights in May 2023

10/10 Excellent

Neale L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family resort.
A fantastic place for a family holiday. Great location surrounded by pristine waters.
Stayed 7 nights in May 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Kumud

Travelled with family
Liked: Cleanliness, staff & service
Food choices were very limited. One restaurant had only three main items, and no sides come with it. Very expensive to boot. Wouldn't go back as other resorts offer more for the price.
Stayed 2 nights in May 2023
Response from Team Malolo on 7 May 2023
Bula Kumud, thank you for your feedback - we are sorry you thought our food choices were limited. We have three restaurants - two with extensive menus - we hope you were able dine at those also. The restaurant with the three items is our signature dining restaurant with a daily changing a la carte menu. Thank you again for your feedback. Kind regards,

10/10 Excellent

KENZO

Stayed 2 nights in May 2023

10/10 Excellent

Tim

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I got off the boat the experience began. They saying to us and said welcome home. I really enjoyed my stay here. The staff was so friendly. They went out of their way to make sure that we had everything that we needed at all times. They made us feel like we are at home. Our ocean front bure was very nice. The air conditioning worked well and it was very comfortable. The only negative I really have for the resort was the food. Some of it was good. Some of it was not. The family dining room, food, seamed re-purposed. If you have kids, it’s a good resort but for adults only stay in the adult side if they were able to set up some adventures for us and it made it very fun. I would absolutely recommend staying here. And a big shout out to Jim. He took care of every need we had.
Stayed 2 nights in Apr 2023
Response from Jim and the Malolo Team. on 4 May 2023
Vinaka vaka levu Alan for your feedback and kind words - we are glad you enjoyed your stay with us and hope we can welcome you back again one day.

10/10 Excellent

Prasad

Stayed 3 nights in Mar 2023
Response from Team Malolo on 31 Mar 2023
Vinaka vaka levu (thank you very much) - we are glad you enjoyed your stay. Warmest wishes,

6/10 Okay

Kate Elizabeth

Travelled with family and small children
Disliked: Property conditions & facilities
The resort is in a beautiful location. Snorkelling was amazing. Friendly staff. Kids club was amazing the kids had a great time doing the daily activities. Clean and tidy resort however needs a lot of work to make it 4 star. The gutters on the bures need fixing due to leaks. Men were on our roof fixing the roof and gutters most days. Smoke alarms continually beeping, The decking boards around the adult pool are all soft and rotten and need replacing. The wooden paths leading up to the main house need a good clean as when wet they are dangerously slippery. The kids slipped over multiple times walking around, and one lady slipped holding her baby. The roof over the day beds leaks and the day bed mattresses have mould on them as a result. Food at the beach bar was ok a bit boring after 6 days of eating it. Kids food prices were expensive considering they don't eat much. Meal plans are ridiculous DO NOT BUY as they are $185 FJD per person per day. Its cheaper to eat normally. Was not expecting to pay up to $2K to eat here for 6 nights and not drinking that much. Very expensive holiday for what it is.
Stayed 6 nights in Mar 2023
Response from Team Malolo on 3 Apr 2023
Bula KateThank you for taking the time to share your feedback and kind words about our staff, snorkelling and kids club. We do apologise that some of your experience with us did not go as expected. When you stayed, we were in the middle of our annual soft refurbishment which does entail elements of what you described and is always conducted in our quiet/low season months of February and March (which is our only window in which we can conduct this). All the maintenance issues you have mentioned are being addressed and some were even included in this past Feb/Mar works program and rectified. We do position "Wet Floor" signs around the resort when it's been raining also. Our resort manager also credited your account with a FJD200 resort credit as a gesture to the inconveniences you encountered. We are sorry you feel our meal plans aren’t good value at FJD185 per adult per day or approx. AUD129, and we note you didn’t buy the meal plan for your stay. We do get many great comments about our meal plan value with many people spending more than the value of the actual meal plan itself. Regarding the Beach Bar menu, we are very flexible with special requests, and would have gladly made something different for you if we had known. We do also offer a daily-changing special at the Beach Bar. Once again Kate, we appreciate your feedback, comments and observations.Vinaka (thank you) and kind regards,

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Our family had a great stay!!
Stayed 4 nights in Mar 2023
Response from Team Malolo on 27 Mar 2023
Bula Daniel - that is so great to hear - vinaka vaka levu, and we hope to welcome you back again in the future. Best wishes,

2/10 Terrible

Ring Yu

Stayed 2 nights in Mar 2023

10/10 Excellent

Vanlea

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is beautiful and the staff are amazing. There is plenty of activities to do and plenty of space to chill, unwind and escape reality. I would highly recommend, very family orientated but also great for couples or any age.
Stayed 3 nights in Mar 2023
Response from Team Malolo on 23 Mar 2023
Vinaka for your lovely feedback Vanlea. We are so happy you enjoyed your stay with us.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at the resort is friendly and helpful. Loved it here. Great snorkelling trip and also good at the front of the resort.
Stayed 2 nights in Mar 2023
Response from Team Malolo on 23 Mar 2023
Vinaka for your lovely feedback Vanlea. We are so happy you enjoyed your stay with us.

10/10 Excellent

Keri

Stayed 1 night in Mar 2023

10/10 Excellent

Laura

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
All of the staff are incredible and so welcoming, they make you feel right at home and can’t do enough for you. The island is amazing and the activities provided help to make the most out of the beautiful setting.
Stayed 3 nights in Feb 2023
Response from Team Malolo on 20 Feb 2023
Bula Laura, vinaka for your lovely words and we are so happy you enjoyed your stay with us.

10/10 Excellent

Alex

Stayed 4 nights in Feb 2023

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Malolo resort was wonderful! We really enjoyed our stay! The staff was warm, friendly and attentive. The food and drinks were excellent. Our burre was clean and spacious feeling with high ceilings and a great ocean view. There were kayaks, catamarans, snorkelling and many trips to choose from as well as cooking lessons and hikes. Our only complaint was the rain… I would suggest going during the dry season to avoid rain and wind. But that was not the fault of the staff. Malolo is a very beautiful resort! I would highly recommend Malolo!
Stayed 3 nights in Feb 2023
Response from Team Malolo on 20 Feb 2023
Bula Tania, vinaka for all your kind words and we are so pleased you had a great stay. Best wishes,

10/10 Excellent

christopher

Stayed 3 nights in Feb 2023

10/10 Excellent

Tanya

10/10 Excellent

Kim Hoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Team Malolo on 19 Dec 2022
vinaka for your rating - we are happy you enjoyed your stay with us. Best wishe.