Exterior

Reviews of Pitbauchlie House Hotel, Sure Hotel Collection by BW

3 out of 5
Pitbauchlie House Hotel, Sure Hotel Collection by BW
47 Aberdour Road, Dunfermline, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 256 out of 534 reviews" "
Rating 8 - Good. 206 out of 534 reviews" "
Rating 6 - Okay. 58 out of 534 reviews" "
Rating 4 - Poor. 10 out of 534 reviews" "
Rating 2 - Terrible. 4 out of 534 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable overnight stay in Dunfermline.Friendly,helpful staff,clean,spacious and comfortable room,not far from town centre,good public transport links,choice of restaurants,would definitely stay again.Nice views over the gardens to Forth Bridges.
Stayed 1 night in Mar 2024
Response from manger47 on 16 Mar 2024
Delighted to read your fabulous scoring, we do hope you can visit us again in the future.

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. We were greeted on arrival by a member of staff who made you feel like you were a guest instead of somebody just paying for a service. First impression counts. The bar staff and dining room staff were also very friendly and courteous and there was ample car parking although it was very busy. The grounds must look lovely in the spring and summer and so we intend to stay here again.
Stayed 2 nights in Nov 2023
Response from manager47 on 13 Nov 2023
We are delighted to read that you enjoyed our stay and that our staff members made you feel welcome.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from manager47 on 13 Nov 2023
Thank you for submitting your review score, we do appreciate your 10 out of 10 review.

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very comfortable room . Superb supper . Friendly & efficient staff .
Stayed 1 night in Nov 2023
Response from manager47 on 13 Nov 2023
Thank you for your response its lovely to read your compliments regarding the hotel, meals and staff.

10/10 Excellent

Anne

Stayed 1 night in Oct 2023
Response from manger47 on 9 Oct 2023
We are very grateful for your 10 out of 10 review thank you so much.

10/10 Excellent

Jean L. Dupuis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Staff excellent! Only negative was no elevator. While there saw a lot of elderly people having to get luggage to second floor. But staff was very helpful and around to lend a hand.
Stayed 1 night in Oct 2023
Response from manger 47 on 7 Oct 2023
Thank you so much for your lovely review, we are very grateful.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Easy parking, easy check in, Superking bed, Evening meal was great, breakfast good, check out easy. Staff all friendly and helpful
Stayed 1 night in Sep 2023
Response from manger 47 on 30 Sept 2023
Thrilled to read that you had a super stay, thank you for taking the time to review.

6/10 Okay

Darla

Stayed 1 night in Sep 2023
Response from manger 47 on 23 Sept 2023
Thank you for taking the time to review the hotel and we hope you can return in the future.

10/10 Excellent

Patricia M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from manger 47 on 23 Sept 2023
Tn out of ten is the score we love to see, we are over the moon to see your positive score, thank you.

10/10 Excellent

mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from manger 47 on 23 Sept 2023
So very pleased to see your 5 out of 5 review, thank you.

10/10 Excellent

Chromed

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, accessible, easy parking included, excellent food at the restaurant. Would book again.👍
Stayed 1 night in Aug 2023
Response from manager 47 on 23 Sept 2023
Thank you so much so taking the time to review the hotel we are delighted to read your lovely review.

6/10 Okay

RoseMarie

Stayed 2 nights in Sep 2023
Response from manger 47 on 23 Sept 2023
Very pleased to be of service

4/10 Poor

THERESA, Medford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from manger 47 on 23 Sept 2023
Thank you for your review.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this place. The staff were so friendly and helpful, it was peaceful, the beds were super comfortable and it exuded all the Scottish charm I was hoping to find.
Stayed 2 nights in Aug 2023
Response from manger 47 on 23 Sept 2023
Hello Heather so pleased you enjoyed your visit to Scotland and we would be delighted to see you again on another trip.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quite with good staff
Stayed 1 night in Aug 2023
Response from manager 47 on 23 Sept 2023
Thank you for your lovely comments, we are delighted you enjoyed your stay.

6/10 Okay

James

Liked: Cleanliness
Disliked: Room comfort
Very Average
It was a warm day and the heating was on full in my room. This made it so uncomfortable to stay in so went to the restaurant. I ordered steak pie but did not enjoy it as the sauce was tomato based sauce. Not to my liking.
Stayed 1 night in Jul 2023
Response from manger47 on 29 Jul 2023
Thank you for your review,we appreciate you taking the time to pass on your comments. I'm sorry we did not have time to chat whilst you were here. If you had mentioned you were too hot we would of advised that all rooms have thermostatic controls which can be regulated by each occupant. As mentioned in our guest folder we can also supply fans to aid with temperature. We do hope that we can welcome you back again in the future.

10/10 Excellent

Antoinette van

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient
Stayed 1 night in Jul 2023
Response from manger 47 on 29 Jul 2023
We are delighted that you enjoyed your stay.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay ,friendly staff ,good bar and food ,overall very good service
Stayed 5 nights in Jul 2023
Response from manger 47 on 24 Jul 2023
Thank you so much for your review, we are delighted you enjoyed your stay and very much appreciate your 10/10 score.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will be very pleased with your choice.
We stayed at this Hotel because of a recommendation from a friend, we were traveling up for a funeral of a very dear friend. So pleased we did, a lovely hotel whose staff are very friendly and willing to please.
Stayed 2 nights in Jul 2023
Response from manger 47 on 16 Jul 2023
We are delighted you enjoyed your stay and will pass on your lovely comments to our team.

8/10 Good

Lesley

Stayed 1 night in Jun 2023
Response from manger47 on 3 Jul 2023
Thank you for taking the time to score the hotel. We are very grateful for your review.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
The receptionist went above and beyond. Great comfortable room. We had dinner in the restaurant one night and the food was excellent. We had breakfast and would rate this about 7 out of 10. Considering we had an excellent dinner we expected a better cooked breakfast. Bacon could have been cooked a little longer , sausage was dry. The continental was limited and could have been better The apples in the continental were bruised and shouldn’t have been put out. You can catch a bus at the end of the road that goes to the centre of Edinburgh at a very moderate price. I would definitely stay here again.
Stayed 3 nights in May 2023
Response from manger47 on 3 Jun 2023
Thank you for your review, we take your comments on board regarding the breakfast but overall we are delighted you gave us 10 out of 10.

10/10 Excellent

Pamela

Stayed 1 night in May 2023
Response from manager47 on 28 May 2023
Delighted you enjoyed your stay and we thank you very much for your 10 out of 10 review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Great views and comfortable room. All staff were great, including maids. Only down was shower. Power poor and kept going hot cold.
Stayed 3 nights in May 2023
Response from manager47 on 26 May 2023
Thank you for your lovely review. Can you let us know what room your shower was not powerful in so we can our maintenance team to investigate.

10/10 Excellent

Joan M Vicca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from manger47 on 15 May 2023
Delighted to read that you have a positive stay with a 10 out of 10 score, thank you.

6/10 Okay

Denise

Travelled with family, Business traveller
Liked: Staff & service
Pleasant hotel but the room decor very "tired" . Beds comfortable but the pillows were like flat bricks. However for a short stay it was fine.
Stayed 2 nights in May 2023
Response from manger47 on 13 May 2023
Thank you for your review, I have sent housekeeping today to check your room to replace pillows, thank you for passing this on.

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As slways the Pitbauchlie House was comfortable, friendly, and relaxing. This is our hotel of choice when visiting Edinburgh.
Stayed 2 nights in May 2023
Response from manager47 on 12 May 2023
We are delighted to hear that we are your hotel of choice when visiting the area. We hope you can visit again soon, thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Away From The Road
Comfortable hotel away from the road with good friendly service
Stayed 1 night in Apr 2023
Response from manger47 on 9 May 2023
Thank you we are delighted to receive your positive response.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from manger47 on 9 May 2023
thank you

8/10 Good

Leigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice hotel. Good rooms, lovely staff. Overall a lovely stay
Stayed 3 nights in Apr 2023
Response from manger47 on 26 Apr 2023
We are delighted to receive your positive response, thank you for taking the time to review the hotel.

4/10 Poor

Verified traveller

Doors Bang
All the bedroom doors slam very loudly. Therefore from 3am onwards there were doors constantly banging and young party goers going from room to room and banging doors constantly
Stayed 1 night in Apr 2023
Response from manager47 on 25 Apr 2023
Dear Anonymous, thank you for your review. We apologise for any disturbances you may of had during your stay. We tend not to attract the younger, party goer guests and have no log/records from our night staff regarding noise complaints on the date of your stay. If we have been advised of any problems we would of course addressed the issue immediately. Based on the information provided we have sent our maintenance staff to check and adjust the door closers. Again we apologise and hope that you will visit us again in the future.

10/10 Excellent

Jackie

Stayed 1 night in Apr 2023
Response from manager47 on 25 Apr 2023
Thank you for your 10 out of 10 response to your stay, we are delighted by your review.

6/10 Okay

Fiona S

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from manger47 on 26 Mar 2023
Thank you for taking the time to review Pitbauchlie House Hotel.

8/10 Good

David

Liked: Cleanliness, staff & service
Rooms and furniture is very outdated and not in good condition
Stayed 2 nights in Mar 2023
Response from manger47 on 19 Mar 2023
We have taken note of your comments but are delighted by your 8 our of 10 scoring, thank you.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, easy check in and out. Very clean and friendly.
Stayed 1 night in Mar 2023
Response from manger47 on 13 Mar 2023
Delighted to read your review and that you enjoyed your stay, thank you.

10/10 Excellent

Karen

Stayed 1 night in Mar 2023
Response from manager47 on 13 Mar 2023
It looks as if you had a positive experience here at Pitbauchlie, we thank you for your review.

8/10 Good

Simon

Stayed 1 night in Feb 2023
Response from manger47 on 13 Mar 2023
Thank you for your positive review.

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2023
Response from manger47 on 13 Feb 2023
Thank you for taking the time to provide us with the excellent review score, we are very grateful.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from manager47 on 4 Jan 2023
Thank you for taking the time to post a 10 out of 10 score, we are very grateful and delighted you enjoyed your stay.

10/10 Excellent

Sheona

Stayed 1 night in Nov 2022
Response from manager47 on 30 Nov 2022
Delighted by your ten out of ten response and to note that you enjoyed your stay, we hope you can return again soon.

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from manager47 on 30 Nov 2022
Thank you for submitting your response, it was a pleasure to be of service.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
nice rooms ,excellent food and drink friendly staff
Stayed 3 nights in Nov 2022
Response from manager47 on 30 Nov 2022
Fantastic to note that you enjoyed your stay at Pitbauchlie House Hotel.

6/10 Okay

Dylan

Stayed 3 nights in Oct 2022
Response from manger47 on 30 Oct 2022
Delighted to receive your positive response, we hope to welcome you back in the future,

10/10 Excellent

Graeme

Stayed 1 night in Oct 2022
Response from manager47 on 29 Oct 2022
We are delighted you enjoyed your stay and thank you for your super score review.

10/10 Excellent

Tristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean and friendly
My stay was very nice. Staff where friendly and very helpful. Nothing was to much for them.
Stayed 1 night in Oct 2022
Response from manger47 on 23 Oct 2022
We very much appreciate your kind response.

8/10 Good

K

Stayed 1 night in Oct 2022
Response from manger47 on 23 Oct 2022
Thank you for taking the time to respond, we are delighted you enjoyed your stay

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from manager47 on 14 Oct 2022
We are delighted you enjoyed your stay and thank you for your 10 out of 10 review. We do hope you can visit us again soon.

10/10 Excellent

Riley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from manager47 on 12 Oct 2022
Thank you for your fantastic review, we are delighted you enjoyed your stay.

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See historic Dunfermline, Kings & Carnegie.
Room 215 great, view of the Queensferry bridge really spacious. Thanks to all staff, wish you the best of for the future and Thanks. Bob & Wendy.
Stayed 2 nights in Sep 2022
Response from manager47 on 7 Oct 2022
Thank you for your lovely review, we are very grateful.

10/10 Excellent

Philip

Stayed 1 night in Sep 2022
Response from manager47 on 16 Sept 2022
Delighted by your positive response and hope you can visit again in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022