Lobby
Check availability

Reviews of Riad Fès - Relais & Châteaux

5 out of 5
Riad Fès - Relais & Châteaux
5 Derb Ben Slimane Zerbtana, Fes

Reviews

9.2

Wonderful

Rating 10 - Excellent. 164 out of 215 reviews" "
Rating 8 - Good. 28 out of 215 reviews" "
Rating 6 - Okay. 13 out of 215 reviews" "
Rating 4 - Poor. 7 out of 215 reviews" "
Rating 2 - Terrible. 3 out of 215 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property IS beautiful. However, due to our status with Expedia, we should have been offered a room upgrade. The one we were in was dark and small. The worst part by far, was the fact that there was no alcohol being served. We picked this place because of the rooftop bar overlooking the city and due to Ramadan they wouldn’t even allow guests to drink (which was not an issue at any other hotel we stayed at in Morocco). I think for the price, this should have been told to us prior to check in because we would have opted to stay elsewhere. We had a few things organized through the hotel, everything was a half hour to an hour late. And getting here if you are driving is NOT easy. Google maps will tell you it can get right there but it is in a walking only zone. The chaos caused a lot of stress. I have been at other hotels where if this is the case they message you ahead of time with parking instructions and coordinate a time so that they can meet you to help with bags. The staff here WAS very helpful and friendly and we had no issues with them at all, they were lovely but this is just not the standards we expect from a Relais & Chateaux
Stayed 2 nights in Apr 2024

10/10 Excellent

Jyoti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location in the medina that is easy to get back to after getting lost in the medina
Stayed 2 nights in Mar 2024

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and excellent service!
Stayed 4 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The room was beautiful, food was great and so was the service
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotel experiences I’ve ever had. The facilities and the staff were exceptional. I will definitely come back.
Stayed 3 nights in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel consisting of three historic riads. It is very close to the Blue Gate of the Medina, making it easy to get to taxis and around Fes. The staff at Riad Fez were wonderful. I truly hope to return.
Stayed 1 night in Jan 2024

4/10 Poor

Samar

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible!
The stay at the hotel was incredible, we loved every minute. The facility is beautiful, the rooftop is fantastic, and my partner loved the pool! Would love to come back. My only complaint is that they DRAMATICALLY underestimated the time needed to get to the airport and the shuttle was late. It was a domestic flight I recommend they tell everyone to leave two hours before.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
A gem of a hotel located in the medina of Fes. The dining staff is wonderful. Location is great. Rooms were very clean. Good breakfast and dinner, and lovely seating. The front desk staff could be more proactive and helpful as we had multiple communication issues with them, but overall our stay was very positive and would definitely recommend Riad Fes when visiting the city.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place in Fes
Can’t say enough good things about Riad Fes. The property is beautifully decorated , the staff is attentive but not intrusive. Everything about the Riad is about a peaceful calm oasis right in the hustle bustle of the oldest Medina in the world. We can’t say enough good things about the staff at the reception, they were so welcoming even though we arrived much earlier than our check in time and generously offered us tea and pastries. The view from the rooftop bar is amazing and not to be missed especially at sunset. This is the by far the finest property to stay in Fes.
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and the hotel Was spectacular.... However having to walk through an alleyway Was very scary... Our driver would walk us to our hotel through the alley. And the hotel staff was more than willing to walk us to where our driver was in the mornings..
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy story at the riad
I booked standard room and requested as I saw in the photo to have sunny twin room . When I arrived I took twin room but u fourtunately terrible room not sunny and dark in the lower floor . I asked for another room and was given this room but requested to add more money . I refused to pay and requested upgrade and it was approved free of charge . Jamal joyed was amazing to help us talking to the management
Stayed 1 night in Oct 2023

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning riad - great way to experience the atmosphere of the Medina
Stayed 3 nights in Sep 2023

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023

6/10 Okay

Yotam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pretty nice hotel with some issues
No way to reach the hotel by car, but they do a good job of sending folks over to help with luggage. Location is great. Rooms are huge and hotel is beautiful. However... the restaurant is mediocre and overpriced. Breakfast is mediocre too. Our room had no windows, which wasn't great. And last, we left my daughter's handbag in the room when we checked out and hotel staff must have taken it home, since they claim they didn't find it (after numerous phone calls and emails that were ignored.
Stayed 2 nights in Aug 2023

10/10 Excellent

Laurie

Stayed 2 nights in Jul 2023

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Martina, Washington

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great Riad in the heart of the Medina. Quiet and spacious rooms with a beautiful setting. The bathrooms are large and clean and modern. The room had very little light to read, but it was not a big problem. The restaurant has great food and the staff is great, friendly and responsive. The breakfast was included and was super good with everything you could ask for. The spa is amazing and has great treatments and a hammam. Overall a fantastic stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing! Stunningly beautiful property. Awesome staff! Friendly, helpful, and informative. Rooms are amazing!! Great dinner and breakfast was even better. Couldn’t ask for anything more. Highly, highly recommend!!

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Apr 2023
Response from Riad Fès Team on 23 Apr 2023
Dear ARMAND Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area! Regards,

6/10 Okay

Michael, Madrid

Stayed 2 nights in Apr 2023

10/10 Excellent

Rinalda

Stayed 1 night in Mar 2023

10/10 Excellent

Louis

Stayed 3 nights in Feb 2023
Response from The RIAD FES Team on 7 Mar 2023
Thank you very much

10/10 Excellent

AZADEH

Travelled with group
Liked: Cleanliness, staff & service
Everything here was perfect. Wish I could stay here longer.
Stayed 1 night in Jan 2023
Response from Thomas and all Riad Fes Team on 2 Feb 2023
Dear AZADEH Thank you so much for your kind words. We hope to welcome you again soon

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable and beautiful hotel with very helpful staff
Stayed 4 nights in Jan 2023
Response from Thomas E (GM) on 24 Jan 2023
Dear Emily, Thank you very much to have you stay with us. Thank you for your appreciation of your time with us. We hope to welcome you again soon.

6/10 Okay

Lilia

Liked: Cleanliness
Upgrade it was nice, but shower didn’t work
Response from Thomas E (GM) on 22 Dec 2022
Dear Lilia, Thank you very much for your feedback. We will plan to chan the mixer of your suite to a more standard one, easier to use. We wish you all the best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Spectacular venue- wonderful staff- lovely breakfast. Very memorable!
Stayed 2 nights in Nov 2022
Response from Thomas E (GM) on 8 Dec 2022
Thank you very much !

10/10 Excellent

Zaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous hotel. Incredible staff and service. Which we could of stayed more nites. Only minor inconvenience is that it is inside the Medina and have to walk with luggage to the hotel since no cars allowed. The front desk is great and have people to meet you to help with luggage.
Response from Thomas E (GM) on 29 Nov 2022
Dear Zaira, Thank you very much for the great review of our property, we are very pleased by your appreciation. I have forwarded your words to our Team and I am sure it is going to boost their motivation. We hope to serve you again soon and we wish you the best.

10/10 Excellent

Garine

Stayed 3 nights in Nov 2022
Response from Thomas E (GM) on 24 Nov 2022
Thank you very much for the great score you give us.We hope to welcom you back another time.

10/10 Excellent

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service . Beautiful property
Stayed 1 night in Oct 2022
Response from Thomas E (GM) on 30 Oct 2022
Thank you very muchWe hope to qwlcome you back again soonWe wish you the Best,

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent property. The only concern I had is although the door locks once you enter the room, there is no deadbolt lock. There is a deadbolt but it’s not able to be used. I’m used to having the door lock By a deadbolt and it locking bc the person from the outside doesn’t have your key. However, if someone made a copy of my key (the card key to enter into the room I am staying in) someone could enter the room.
Stayed 1 night in Oct 2022
Response from Thomas E (GM) on 19 Oct 2022
Dear Tasha, Thank you very much for your feedback. We will work on the door locks systems of our rooms thanks to you. We are very happy that you had a good time with us and we look forward to welcoming you back soon.Very Best Regards,

10/10 Excellent

Rand

Stayed 3 nights in Oct 2022
Response from All Riad Fes Team on 11 Oct 2022
Dear Rand, Thank you very much for the great score you are giving us.We hope to serve you again in a near future.

10/10 Excellent

cynthia maragni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Riad Fes Team on 19 Sept 2022
Thank you so much. It was an honor and a pleasure to be at your service

10/10 Excellent

Zuzanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Wonderful hospitality.
Stayed 3 nights in Sep 2022
Response from Riad Fes Team on 19 Sept 2022
Thank you so much. It was an honor and a pleasure to be at your service

10/10 Excellent

KHALEEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were courteous and helpful.
Stayed 3 nights in Aug 2022
Response from Thomas (GM) on 8 Aug 2022
Thank you very much, we really value your feedback and we are honored by your words.

10/10 Excellent

ARIEL

Stayed 2 nights in Jun 2022

4/10 Poor

takashi

Liked: Cleanliness, amenities
Disliked: Staff & service
由緒ある建物でとても立派である。写真を撮るには最高かもしれない。どうしても古いので音がうるさい。睡眠重視の方には不向きかも。ポーターとルームメンテナンスのスタッフは他のホテルと変わらず親切であったが、制服を着ている高貴な方々と朝食会場の女は過去最低の接客。基本、英語が通じないのは良しとしても、誇り高いモロッコ全体で感じた事ですが、教養の無い連中から見て、我々東洋人は頭が良くないと思われている節があるので、コミュニケーションを取る事が他の国と比較してかなり面倒である。今回はインド、エジプト、トルコ、モロッコと合計11の都市に滞在したが、このホテルが最もレベルが低い印象。ホテルでその土地の印象は決まりますが、そういうことで、フェスは二度と立ち寄りたくない土地のトップとなりました。
Stayed 2 nights in Jun 2022
Response from Thomas E (General Manager) on 10 Jun 2022
Dear Mr. Takashi, First we would like to apologize for not being able to answer in your language. We are sincerely sorry if your stay was not to your expectation and our service was short, and we apologize for that. We have no intention to serve any guest differently and we are genuinely sorry if you felt so during your stay. Very Best Regards,

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This riad is magnificent. The beauty is breathtaking. The staff was warm and accommodating. High recommend.
Stayed 1 night in May 2022
Response from Thomas E (General Manager) on 7 May 2022
Dear Kimberley, Thank you so much for your warm comments on your experience with us, we are delighted to have reach your satisfaction. We are looking forward to welcoming you back soon.

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is stunning. The service is amazing, the food is wonderful. Staying here is a very special experience.
Stayed 4 nights in Apr 2022
Response from Thomas E (General Manager) on 5 May 2022
Dear Hanna, Thank you so much for your generous words. We are very happy to read that we have completed our mission to make your experience very special. We arelooking forward to welcoming you back soon. Very Best Regards,

10/10 Excellent

Jonathan

Gorgeous place ,the best place to stay in Fes. Elegant , tasteful , and peaceful . We will come back .
Stayed 1 night in Apr 2022
Response from The Riad Fes Team on 4 May 2022
Dear Jonathan, Thank you very much for your appreciation of your experience with us. We are looking forward to welcome you back. All the very best to you,

8/10 Good

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Beautiful property in the heart of the Medina.
Stayed 1 night in Apr 2022
Response from Thomas E (GM) on 19 Apr 2022
Thank you very much for your great feedback. We are very pleased that you enjoyed our Riad. We hope to serve you again in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay at Riad Fes
The hotel Riad Fes was spectacular and I highly recommend it as a destination in Fes!! The hotel staff were very helpful and the service overall was excellent. The hotel is in a very convenient location within the Medina and it was very central to walk around the Medina to sightsee.
Stayed 2 nights in Nov 2021
Response from Thomas E General Manager on 8 Dec 2021
Dear Ashley on, Thank you for these words which go straight to our hearts. It was a pleasure to welcome you and we are delighted that you enjoyed your stay with us. I will not fail to pass your message on to the entire Riad team. We hope to welcome you again soon. Very Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Marguerite, Bridgehampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable renovation to a luxury Riad, a real palace in the Medina. Also the staff was very attentive and helpful.
Stayed 3 nights in Jan 2020
Response from Adam L on 20 Feb 2020
Dear guest, Thank you for the delightful review and the perfect score. We wish to see you again soon. Best Regards, Management

4/10 Poor

CHEN YI

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Visited in Mid Dec., it took long wait to get luggage in, room was freezing wz a strange smell. Our booking for city tour was missed by front desk.... Generally staffs are nice but bit lay back,
Stayed 2 nights in Dec 2019
Response from Adam L on 20 Feb 2020
Dear Chen, Thank you for taking the time to review our hotel and bringing your concerns to our attention. It is saddening to know that you encountered this issues. Please accept my sincere apologies for falling short in providing excellent customer services and not having your room set at proper temperature. We will look into your comments and use them as we take steps to improve our services. Best Regards, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good position Very nice property in good condition
Stayed 2 nights in Sep 2019

10/10 Excellent

Camille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Check in was smooth, rooms were beautiful and staff was amazing. Getting it the riad is tricky and kind of weird if you come in late at night. But a staff member met us so that was nice.
Stayed 1 night in Sep 2019