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Indoor pool, outdoor pool, pool umbrellas, pool loungers
View from Room
View from Room
Minibar, in-room safe, soundproofing, iron/ironing board

Guest reviews

4.0 out of 5 Very good
187 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationBorj Fez Mall3 min walk
Popular LocationJewish Cemetery9 min walk
Popular LocationRoyal Golf de Fès12 min walk
AirportFes (FEZ-Saiss)16 min drive

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  • Deluxe Double Room, Pool and Medina View

    Room amenities

    • 49 sq m
    • Sleeps 3
    More detailsDeluxe Double Room, Pool and Medina View
  • Standard Double Room

    Room amenities

    • 20 sq m
    • Sleeps 3
    More detailsStandard Double Room
  • Deluxe Single Room, Pool and Medina View

    Room amenities

    • 49 sq m
    • Sleeps 1
    • 1 Single Bed
    More detailsDeluxe Single Room, Pool and Medina View
  • Suite (Palace)

    Room amenities

    • 100 sq m
    • Sleeps 3
    More detailsSuite (Palace)
  • Standard Single Room

    Room amenities

    • 25 sq m
    • Sleeps 1
    • 1 Single Bed
    More detailsStandard Single Room
  • Junior Suite

    Room amenities

    • 70 sq m
    • Sleeps 3
    More detailsJunior Suite
  • Family Suite

    Room amenities

    • 75 sq m
    • Sleeps 4
    More detailsFamily Suite

About this area

Fes

Located in Fes, Palais Medina & Spa is in the city centre and near the airport. Borj Fez Mall and Place R'cif are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parc Jnane Sbile and Atlas Garden.
Visit our Fes travel guide
View map
Popular Location

What's nearby

  • Borj Fez Mall - 3 min walk
  • Jewish Cemetery - 9 min walk
  • Royal Palace - 9 min walk
  • Royal Golf de Fès - 12 min walk
  • Bab Semmarine - 12 min walk

Getting around

  • Fes Station - 16 min walk
  • AirportFes (FEZ-Saiss) - 16 min drive

Restaurants

  • Imperial — 1 min walk
  • Arabesque — 1 min walk
  • Domino's Pizza - 4 min walk
  • McDonald's ماكدونالدز - 5 min walk
  • Cass-croute - 6 min walk

About this property

Palais Medina & Spa

5-star luxury hotel near Blue Gate
This hotel features 3 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a nightclub and a bar/lounge. All 146 soundproofed rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking bathtubs, and other standard amenities include minibars and LCD TVs.
Palais Medina & Spa offers 146 forms of accommodation with minibars and a safe. 32-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.
Spa Thalion has 6 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with Turkish bath/hammam.

The spa is open selected days. Guests under 6 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free nearby parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MAD 150 for adults and MAD 80 for children
  • 3 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Steam room

Family friendly

  • Children's pool
  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open selected days
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Linens

Bathroom

  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch LCD TV
  • Digital channels

Food and drink

  • Minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in between 12:30 PM and 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for MAD 300.0 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: MAD 800.00
  • Christmas Eve (24 December) Gala Dinner per child: MAD 500.00 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1600.00
  • New Year's Eve (31 December) Gala Dinner per child: MAD 800.00 (up to 12 years old)
  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 5 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MAD 150 for adults and MAD 80 for children (approximately)
  • Airport shuttle fee: MAD 300 per person (one way)
  • Airport shuttle fee per child: MAD 150.00 (one-way), (up to 12 years old)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MAD 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa

Property is also known as

Palais Medina
Palais Medina Fes
Palais Medina Hotel
Palais Medina Hotel Fes
Palais Medina & Spa Fes
Palais Medina & Spa Hotel
Palais Medina & Spa Hotel Fes

Frequently asked questions

Can I cancel my reservation for free at Palais Medina & Spa and receive a full refund?
Yes, Palais Medina & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Palais Medina & Spa cancellation policy on our site for more details about any exclusions or requirements.
Does Palais Medina & Spa have a pool?
Yes, this property has an indoor pool, an outdoor pool and a children's pool.
Is Palais Medina & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Palais Medina & Spa?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Palais Medina & Spa?
Check-in is from 12:30 PM to 11:30 PM.
What time is check-out at Palais Medina & Spa?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does Palais Medina & Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MAD 300 per person, one way, applies.
Where is Palais Medina & Spa located?
Located in the heart of Fes, this luxury hotel is 0.2 mi (0.2 km) from Borj Fez Mall and 1.5 mi (2.4 km) from Blue Gate. Jewish Cemetery and Royal Palace are also within 10 minutes. Fes Station is 16 minutes by foot.
4.0
Very good
187 reviews
5 - Excellent
72
4 - Good
72
3 - Okay
19
2 - Poor
17
1 - Terrible
7

4.1/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service takes long time to deliver our orders .over all we had a good time there. The stuff of the reception were very kind and helpful. The rooms clean but we had to ask them to clean it every time.
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil exceptional ,check in et check out très rapide . L hôtel respecte tt les mesures de la sécurité sanitaire. La suite était propre et très spacieuse .merci pour le surclassement .
Stayed 1 night in Aug 2020

5/5 Excellent

Stayed 1 night in Feb 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel but not 5 star.
Staffs are friendly, location is good, but the room is too out of day, it looks like 4 star hotel.
Stayed 3 nights in Jan 2020

4/5 Good

Business traveller, Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room for a convenient price
I can start by saying this stay had a good value for money. My experience was actually brief (one night) so I can barely judge my room and the basic services. The hotel has a really good design which I liked a lot. The room was tidy, clean and spacious. With a nice balcony, which has a really nice view all day (and even better at night). So overall the check in was seamless, pretty basic for a 5-stars hotel. So was the breakfast nothing too fancy but very good. So overall I can say it was satisfying.
Stayed 1 night in Jan 2020

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