Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. It is with regret that I read about the issues you experienced, which are certainly not up to the standards we aspire to deliver. I wish to extend my sincerest apologies for the discomfort and inconvenience caused.Your comments regarding the cleanliness and maintenance of your room have been taken very seriously. I have personally addressed these issues with our housekeeping and maintenance departments to ensure they are immediately rectified. We are undertaking a thorough inspection and deep cleaning of our rooms, with special attention to the concerns you raised, to prevent such instances from occurring in the future.It is heartening to know that you found our lobby to be beautiful, the food satisfactory, and our employees welcoming. These are the qualities we pride ourselves on, and we will continue to build on these strengths while making significant improvements in the areas where we did not meet your expectations.While we cannot undo the experience you've had, I want you to know that your feedback is invaluable to us. It helps us identify our shortcomings and improve the quality of our service. We are committed to ensuring that all our guests enjoy a comfortable and enjoyable stay, and your comments have highlighted areas that require our immediate attention..Thank you once again for your feedback. We hope to have the opportunity to better serve you in the future and demonstrate the high standards of hospitality we are known for.Warmest regards,

Dear Johanne,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including the dust in your room, the presence of ladybugs in the window, the sticky bathroom floor, and the wear on the furniture. We strive to provide our guests with a comfortable and clean environment, and it is clear we did not meet these standards for you.Please rest assured that we are taking your feedback seriously and are in the process of addressing these concerns with our housekeeping and maintenance teams to ensure our rooms are thoroughly cleaned and refreshed. We are also reviewing our room amenities and furnishings to enhance our guest's experience. We value your business and hope to have the opportunity to welcome you back in the future, so we can demonstrate our commitment to your comfort and show you the improvements we have made.Warmest regards,Scott HarrisonGeneral ManagerHampton Inn Fayetteville, TNChère Johanne,Merci d'avoir pris le temps de partager votre expérience avec nous. Nous nous excusons sincèrement pour les désagréments rencontrés lors de votre séjour, y compris la poussière dans votre chambre, la présence de coccinelles à la fenêtre, le sol collant de la salle de bain, et l'usure du mobilier. Nous nous efforçons d'offrir à nos invités un environnement confortable et propre, et il est évident que nous n'avons pas atteint ces standards pour vous.Soyez assuré que nous prenons votre retour très au sérieux et sommes en train de traiter ces préoccupations avec nos équipes de nettoyage et de maintenance pour garantir que nos chambres soient minutieusement nettoyées et rafraîchies. Nous révisons également nos équipements et mobiliers de chambre pour améliorer l'expérience de nos clients. Nous apprécions votre fidélité et espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir, afin de pouvoir démontrer notre engagement envers votre confort et vous montrer les améliorations que nous avons apportées.Cordialement,Scott HarrisonDirecteur GénéralHampton Inn Fayetteville, TN

Dear Paula, Thank you for bringing to our attention the concerns you have noticed regarding the cleanliness of our bathrooms, especially the showers, during your visits. We truly appreciate your feedback as it is essential in helping us maintain and improve our high standards. Please accept our sincere apologies for any inconvenience you may have experienced. We understand how important a clean and comfortable environment is for our guests, and it's disheartening to hear that we fell short of our own expectations as well as yours.I have already addressed this issue with our housekeeping team to ensure that our cleaning protocols are not only followed more diligently but are also reviewed and enhanced where necessary. Our aim is to provide an immaculate and welcoming environment for all our guests, and we are taking immediate steps to rectify this oversight. We hope to have the opportunity to welcome you back to the Hampton Inn in Fayetteville, TN, in the near future, where we are confident you will notice the improvements made. Your comfort and satisfaction remain our top priority, and we look forward to exceeding your expectations on your next stay.Warmest regards,Scott HarrisonGeneral ManagerHampton Inn Fayetteville, TN

Dear Arleen,Thank you for sharing your observations and experiences following your recent stay with us. We're glad to hear that the exterior and lobby areas met your expectations, as we take great pride in maintaining these spaces for our guests. However, it concerns us deeply to learn that your room did not reflect the high standards of cleanliness and preparation we strive for. Please accept our sincerest apologies for any disappointment and inconvenience this may have caused, especially with the misunderstanding regarding the indoor pool. Your comfort and satisfaction are paramount to us, and we clearly missed the mark in providing you with the experience you deserved.I have addressed your feedback directly with our housekeeping team to ensure that a more thorough and professional level of cleaning is upheld in all our rooms. We are also reviewing our communication procedures to prevent any future misinformation about our amenities. We value your feedback as it helps us to improve and ensure that we can provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back, offering a stay that not only meets but exceeds your expectations, demonstrating our commitment to excellence in every aspect of our service.Warmest regards,Scott HarrisonGeneral ManagerHampton Inn Fayetteville, TN

Dear Janet,We are thrilled to see your perfect score rating of 10 out of 10 for your recent stay with us! While your review was brief, your high rating speaks volumes, and we are immensely grateful for your support. It's heartening to know that we were able to provide you with a stay that met all your expectations in terms of service, comfort, and overall experience.At Hampton Inn Fayetteville, TN, we continually strive to offer our guests the best possible experience, and receiving such positive feedback is truly rewarding. We look forward to the opportunity to welcome you back in the near future for another exceptional stay. Your satisfaction is our top priority, and we can't wait to exceed your expectations once again.Warmest regards,Scott HarrisonGeneral ManagerHampton Inn Fayetteville, TN

"Thank you, Janey, for taking the time to leave us a 4-star review. Although your review didn't include specific feedback, we're delighted to know that your experience with us was positive. We aim to provide the best service and accommodations, and your high rating suggests we're on the right track. We would love to hear more about what you enjoyed or how we can make your next stay even better. Your feedback is invaluable to us as we continue to improve and strive for excellence. We look forward to welcoming you back and hope to earn that extra star on your next visit!"

"Dear Mark and Beth, thank you so much for sharing your kind words and for choosing to stay with us. We are absolutely thrilled to hear that you were very pleased with our staff and found them to be pleasant and helpful throughout your stay. Our team takes great pride in providing exceptional service, and knowing that we've made a positive impact on your experience is truly rewarding. We're delighted to learn that you're planning to stay with us again. We look forward to your next visit and promise to continue delivering the high level of service you've come to expect. See you again soon!"

Dear Jerry,Thank you for awarding us a perfect score following your recent stay with us! Although your review was without comments, your high rating is a powerful endorsement of our efforts here at the Hampton Inn Fayetteville, TN. We are overjoyed to know that you found your stay to be thoroughly satisfying, and it encourages us to continue our commitment to excellence in hospitality.Our team is dedicated to providing an outstanding guest experience, and your perfect score tells us that we are on the right track. We look forward to the opportunity to host you again, aiming to offer another flawless experience. Your continued satisfaction is our goal, and we can't wait to welcome you back.Warmest regards,Scott HarrisonGeneral ManagerHampton Inn Fayetteville, TN