Luxury Hotels & Resorts in Fatrade from NZ$56

"Perfect stay, beautiful gardens, very clean hotel, the staff work meticulously to keep it all looking at its best. The food was delicious throughout all restaurants, and excellent service from the staff in those restaurants, in particular Renolta in the lobster village bar, she remembers our drinks each time & gives excellent service. "

"Amazing: • food • room • facilities Not quite 5*: • location • service The hotel is huge and impressive, and the place is full of staff. But the service is variable. People really want to help you and some of the staff are super ‘on it’ and efficient. Others, not so much. When we arrived we were taken to the wrong room - a mistake with the number. Then the tv didn’t work. Coffee and tea machine means a kettle - no coffee machine. The hydrotherapy pool wasn’t working - when I asked, the staff member showed me I had to turn it on myself on the switch behind the plastic cover on the wall (where you’d assume public shouldn’t be flicking switches). We asked about an ATM on site and two staff members told us where to go, but there was none, which front of house staff confirmed when we asked. When a payment didn’t go through at the pool bar, later in the day a member of staff messaged me from their personal number on my WhatsApp. I had to tell them multiple times it wasn’t a good time to come to collect payment - and was it really professional to be messaging me from their personal WhatsApp? I had another message during the stay from another staff member also on their personal WhatsApp, and it just seemed a bit odd and not 5*. Also, what about GDPR? On the other hand, came across amazing staff too. The spa treatments were great, and the food! Note: the property is adjacent to the ocean, but there isn’t really beach access, there is a wall."

"Great property. "

"Spa didnt have complementary sauna steam room which would have been useful. The food and drink was a little pricy compared to restaurants and bars around the resort. The staff were very helpful. Breakfast choices were a little repetetive. Room upkeep and size location was excellent "

"yes"

"Food was excellent "