Exterior

Reviews of Hampton Inn Philadelphia/Great Valley/Malvern

2.5 out of 5
Hampton Inn Philadelphia/Great Valley/Malvern
635 Lancaster Aveune, Frazer, Malvern, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 709 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 41 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and clean.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Come on back any time!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we have stayed in. Very clean. Highly recommend.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Wow! Thank you for the kind words.

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Hope to see you again soon!

10/10 Excellent

David v, Rumford

Business traveller
Liked: Cleanliness, property conditions & facilities
Room has enough space
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Glad you like the spacious rooms!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thanks for the glowing review

2/10 Terrible

Thomas

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was small, the window was just a strip, it had been replaced by a closet. There were no tea bags or half and half for those who would like a cup of tea, no spoons to stir the coffee, the waffle mix did not make waffles worth eating, neither was the bread fresh.
Stayed 2 nights in Mar 2024
Response from Eric on 31 Mar 2024
I am sorry to hear that we did not meet your expectations. The Hampton Inn Great Valley is always looking to improve the stay experience of each guest. We appreciate your feedback!

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 16 Apr 2024
Thank you for your candid reflection.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in a thousand mid price hotels in my long life. This hotel is in the top one percent. The space and room comfort is superb. Plenty of seating and good lighting. Heat/AC worked nicely. Bed very comfortable. Electronics were new. Bathroom was gorgeous and literally brand new and clean beyond belief. . Price and value were at the top of the scale.
Stayed 1 night in Mar 2024
Response from Jake/Front Desk on 6 Mar 2024
Thank you for your glowing 5-star review. We truly appreciate your kind words and are delighted to know that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we’re thrilled that our top-notch service, made you feel right at home. We look forward to welcoming you back soon. Once again, thank you for choosing Hampton by Hilton. Your joy is our motivation!

10/10 Excellent

Jack

Business traveller
Liked: Amenities
Great
Stayed 1 night in Feb 2024
Response from Jake on 1 Mar 2024
Thank you so much for taking the time to fill out our survey. It is always our pleasure to provide you with great service and clean rooms. Thank you so much for being our valued guest and we hope to see you in the future!

10/10 Excellent

Antionette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jake, Front Desk on 1 Mar 2024
Thank you so much for taking the time to fill out our survey. It is always our pleasure to provide you with great service and clean rooms. Thank you so much for being our valued guest and we hope to see you in the future!

8/10 Good

Grzegorz

Travelled with family
Everything was fine
Stayed 1 night in Feb 2024
Response from Jake on 1 Mar 2024
Thank you so much for your feedback! We recognize you have a choice when it comes to selecting a hotel. We are honored that you trusted us with your health and safety. When your travels bring you back to our area, we hope you will stay with us again!

10/10 Excellent

Adil, Danville

Stayed 2 nights in Feb 2024
Response from Jake on 20 Feb 2024
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

deborah, Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet friendly staff overall exceeded my expectations
Stayed 3 nights in Jan 2024
Response from Eric on 23 Jan 2024
Thank you for your kind words! It is always a pleasure to provide you with friendly faces and exceptional service. Our team is always honored to be recognized for their hospitality. We hope you give us the opportunity to serve you again!

10/10 Excellent

LAJOY, GLEN ALLEN

Stayed 1 night in Jan 2024
Response from Eric on 23 Jan 2024
Thank you so much for taking the time to post a review of our property. The Hampton Inn Great Valley strives to provide you with great service and clean rooms. Thank you so much for being our valued guest and we hope to see you in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Property was newly renovated and very clean
Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you so much! Our team takes a lot of pride in maintaining a great hotel for our guests to enjoy.

6/10 Okay

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Sounds like we didn't quite hit the mark this time. Feel free to contact us directly if you have any specific feedback. We're always willing to listen to our guests.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
We're happy that we made you happy!

10/10 Excellent

Judith

Travelled with family, Travelled with pets
Stayed 1 night in Jan 2024
Response from Eric on 12 Jan 2024
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Ronald, Chicago

Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you for the great score! Come see us again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near king of Prussia
Couldn’t get a place to stay near king of Prussia over Christmas..found this close for more than reasonable price..stayed three nights. Very clean with very comfortable beds & best shower ever. Very friendly with great staff. Breakfast just ok
Stayed 3 nights in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you for your kind words. We are always looking for ways to enhance our breakfast offerings so thank you for your feedback.

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great staff
Stayed 3 nights in Dec 2023
Response from General Manager on 17 Jan 2024
Well thank you! We think our guests like you are pretty great too!

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nice comfortable room . Shame there is no bar or restaurant on site
Stayed 2 nights in Dec 2023
Response from General Manager on 17 Jan 2024
As with most focus service Hampton Inns, you will not find a bar or restaurant on site. We do have an Outback Steakhouse next door within walking distance which our guests utilize often.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on 17 Jan 2024
WOW! Thank you for the great score. We hope to see you again soon.

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
We appreciate the positive feedback!

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you for the "high five!"

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed two nights for the purpose of enjoying some of the cultural resources of the region. Building was in very good condition and clean, bed was comfortable and the room warm. Breakfast in the morning was good, better than most. Hotel is making some effort toward being green. One complaint - the design of the bathroom was unusual and not agreeable. The door of the bathroom was not a conventional door on hinges, but a broad, sliding door on a track. I guess this was done to maximize usable space. The real issue was that the door to the bathroom directly faced the living space, rather than an entry alcove as is the usual layout of hotel rooms. There was less than three feet of space between the doorway and the nearest of the two Queen beds. This layout produces both a privacy and a convenience problem. Insufficient passage space to the bathroom because of the bed, and too much "communication" between the bathroom and the living space. One other thing - on the inside of the big sliding door is a full-length mirror, which is directly across from the commode. What would the purpose of that be? It's a poor design overall, I think. Then again, I don't design hotels. I just take rooms in them now and then.
Stayed 2 nights in Nov 2023
Response from General Manager on 17 Jan 2024
Overall we are glad you had a positive experience. You are correct, the design is to allow for more space especially in the bathroom area. We hope this will not deter you from staying with us in the future.

10/10 Excellent

Burley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location for my needs.
Stayed 2 nights in Nov 2023
Response from General Manager on 17 Jan 2024
Thanks for the great rating! We appreciate that.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment. Very cordial staff!
Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
We appreciate the staff recognition. We will celebrate the team!

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site. Great breakfast!
Stayed 1 night in Nov 2023
Response from General Manager on 17 Jan 2024
We're so glad you enjoyed your stay and breakfast too! Come see us again.

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact of dogs barking through the night.
Stayed 2 nights in Nov 2023
Response from Eric on 2 Dec 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!I apologize for the dogs that disturbed your rest and would like to know more about your experience. Please call me at the hotel if you would like to discuss.

10/10 Excellent

Evelyn

Stayed 1 night in Oct 2023
Response from Eric on 23 Nov 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

8/10 Good

Yvette

Stayed 1 night in Nov 2023
Response from General Manager on 17 Jan 2024
Thank you for staying with us! Looking forward to seeing you again.

10/10 Excellent

Hattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Eric on 16 Nov 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Dylan

Liked: Amenities
It was very clean
Stayed 2 nights in Nov 2023
Response from Eric on 14 Nov 2023
Thank you for your kind words! It is always a pleasure to provide you with friendly faces and exceptional service. Our team is always honored to be recognized for their hospitality. We hope you give us the opportunity to serve you again!

6/10 Okay

Destany

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Eric on 14 Nov 2023
Thank you for taking the time to share your experience with us. We apologize that we were unable to exceed your expectations this time. What makes you happy makes us happy. We hope you will give us the opportunity to shine for you in the future!

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the rooms were very nice!
Stayed 2 nights in Nov 2023
Response from Eric on 14 Nov 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eric on 3 Nov 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Eric on 3 Nov 2023
At Hampton Great Valley we strive to provide exceptional and thoughtful service! We apologize if we did not hit the mark this time. We hope that this will not deter you from staying with us again in the future. Thank you for taking the time to share your valuable feedback so we can continue to improve!

10/10 Excellent

DaeJohna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel !! I don’t want to stay anywhere else after staying here. I especially love the manager Erik that was on duty 10/10
Stayed 3 nights in Oct 2023
Response from Eric on 31 Oct 2023
Thank you for your kind words! It is always a pleasure to provide you with friendly faces and exceptional service. Our team is always honored to be recognized for their hospitality. We hope you give us the opportunity to serve you again!

10/10 Excellent

Danisha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Thank you for the glowing score!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Making you happy makes us happy! Glad you enjoyed your stay.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eric on 31 Oct 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from G on 23 Oct 2023
Thank you for the great score! We hope to see you again soon.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
carmen was very friendly and helpful
Stayed 1 night in Oct 2023
Response from Eric on 11 Oct 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Maren

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great bed and super clean bathroom
Stayed 1 night in Oct 2023
Response from Eric on 14 Nov 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

8/10 Good

Uju Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay overall. Didn’t get to try the breakfast. Had trouble finding parking in the early morning cos of hole in lot. But overall happy with choice
Stayed 1 night in Oct 2023
Response from Eric on 11 Oct 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!Sorry for the inconvenience! The sink hole will be repaired shorty!

8/10 Good

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eric on 11 Oct 2023
Thank you so much for your feedback! We recognize you have many choices when selecting a hotel for your trip. We appreciate you choosing the Hampton Inn Great Valley and we hope you will stay with us again soon!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Oct 2023
Response from Eric on 9 Oct 2023
Thank you for your kind words! It is always a pleasure to provide you with friendly faces and exceptional service. Our team is always honored to be recognized for their hospitality. We hope you give us the opportunity to serve you again!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! We’ve stayed multiple times and have always had a good experience.
Stayed 2 nights in Sep 2023
Response from General Manager on 5 Oct 2023
And we will look forward to the next time, Amy!

2/10 Terrible

Alyssa

Stayed 2 nights in Sep 2023