Front of property - evening/night

Reviews of Holiday Inn Istanbul City, an IHG Hotel

5 out of 5
Holiday Inn Istanbul City, an IHG Hotel
Mevlana Kapi Mah., Turgut Özal Millet Cd. No: 189, Topkapi, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 195 out of 599 reviews" "
Rating 8 - Good. 188 out of 599 reviews" "
Rating 6 - Okay. 108 out of 599 reviews" "
Rating 4 - Poor. 54 out of 599 reviews" "
Rating 2 - Terrible. 54 out of 599 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parkıng
Stayed 1 night in Apr 2024
Response from Erkan Günay on 11 Apr 2024
Thank you very much sir. Your comments are highly valuable for us

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Erkan Günay on 4 Apr 2024
Dear Bilal,Thank you for the most delightful feedback! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,

10/10 Excellent

Farazdaq

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel and highly recommend to stay
Stayed 4 nights in Feb 2024
Response from Erkan Günay on 5 Mar 2024
Dear Faraz,Thank you for the most delightful feedback! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,

2/10 Terrible

malak

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel many times, everytime i come to istanbul i stay here but this time was terrible. They kept charging us for stuff we never used. They threatened my guest with calling the police. They locked my key card so i cannot access my room which had all my clothes, money and passport. They repeatedly would send someone to our room to bother us. The staff is disgustinly rude and has terrible service. I will never be sgaying here again and i will recommend everyone i know ñ not to stay here.
Stayed 8 nights in Jan 2024
Response from Erkan Günay on 2 Feb 2024
Dear MalakThank you for sharing your feedback with us.The team and I would like to take this opportunity to extend our sincerest apologies as we did not manage to exceed your expectations on your last visit.The Management team would like to discuss this further with you therefore we would really appreciate if you can contact us at any time quoting the title of your review.I do very much look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Jae Ryul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erkan Günay on 2 Feb 2024
Dear Jae,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and ver convenient for transport and dining.
Stayed 10 nights in Dec 2023
Response from Erkan Günay on 2 Feb 2024
Dear Osman,Thank you for taking the time to provide such positive feedback following your recent visit to Holiday Inn Istanbul City Hotel. We are delighted you enjoyed everything about your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards,

2/10 Terrible

Amer

Disliked: Staff & service, property conditions & facilities
Staff were no helpful No microwaves in rooms No fridges
Stayed 10 nights in Dec 2023
Response from Erkan Günay on 2 Feb 2024
Dear Amer,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,

10/10 Excellent

malak

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very nice hotel and very good team
Stayed 1 night in Nov 2023
Response from Erkan Günay on 5 Dec 2023
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

10/10 Excellent

Ricky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Erkan Günay on 13 Nov 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.

2/10 Terrible

Ravshan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are try to charge to you triple for mini bar, they listing they refill all the time. But they do do sh….t, overall bad experience. Stay away from this hotel.
Stayed 5 nights in Oct 2023
Response from Erkan Günay on 11 Nov 2023
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards

10/10 Excellent

PARAMJEET SINGH

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff..quick room service
Stayed 5 nights in Nov 2023
Response from Erkan Günay on 13 Nov 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Satisfactory
Stayed 6 nights in Oct 2023
Response from Erkan Günay on 7 Nov 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

8/10 Good

ABDELRAHMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities
VERY GOOD
Stayed 5 nights in Oct 2023
Response from Erkan Günay on 24 Oct 2023
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

2/10 Terrible

Anil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Oct 2023
Response from Erkan Günay on 24 Oct 2023
Dear Anil,Thank you for taking the time to offer your feedback on your most recent stay, it is with regret that we were not given the opportunity to improve your experience whilst on property.Rest assured we will absolutely be sharing this feedback with the different departments within the hotel and that with this it will help us strive for perfection as this does not reflect the high standards we set here at IHG Hotels.Best Regards

10/10 Excellent

DUHAA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
It was amazing hotel beautiful, clean room, good service ,friendly staff, and the location of the hotel is very good near the tramway station and in the centre of the city
Stayed 11 nights in Oct 2023
Response from Erkan Günay on 23 Oct 2023
Dear Valued Guest,Thank you for taking the time to provide such positive feedback following your recent visit to Holiday Inn Istanbul City Hotel. We are delighted you enjoyed everything about your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards,

8/10 Good

Lily

Stayed 1 night in Oct 2023
Response from Erkan Günay on 19 Oct 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

8/10 Good

ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023
Response from Erkan Günay on 17 Oct 2023
Dear Valued Guest,Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay.I look forward to welcoming you back for many years to come.Best Regards.

10/10 Excellent

Ammar

Liked: Staff & service
Its nice area nice hotel but too old equipment like the fridge and bath
Stayed 7 nights in Oct 2023
Response from Erkan Günay on 17 Oct 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

10/10 Excellent

Amtul-Rafe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2023
Response from Erkan Günay on 12 Oct 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

2/10 Terrible

Atif

Disliked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023
Response from Erkan Günay on 27 Sept 2023
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,

4/10 Poor

Abdul

Stayed 1 night in Sep 2023
Response from Erkan Günay on 13 Oct 2023
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Erkan Günay on 20 Sept 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Erkan Günay on 31 Aug 2023
Dear Giovanni,Thank you for choosing to stay at our hotel and for sharing your experience.What you described is definitely not the kind of experience we want any of our valued guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience.I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons.Yours in hospitality,

2/10 Terrible

Omar

Travelled with group
Disliked: Cleanliness, staff & service
Rude and bad father attitude
It was worse experience ever. They had very bad attitude the lady in the breakfast restaurant so rude. The reception guys don’t want to listen and discuss anything. All over it was bad experience . I choose the hotel, because part off IHG group but looks like owned by reception employees.
Stayed 2 nights in Aug 2023
Response from Erkan Günay on 28 Aug 2023
Dear Omar;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good value, moderne & clean
Friendly and helpful staff. Clean well maintained hotel. 24hr service, great location, making it very easy to explore Istanbul. Great value!
Stayed 6 nights in Aug 2023
Response from Erkan Günay on 14 Aug 2023
Dear guest,We are delighted that you had a wonderful experience at our hotel. Thank you for sharing your positive feedback!Kind Regards

8/10 Good

Kristin

Stayed 1 night in Aug 2023
Response from Erkan Günay on 28 Aug 2023
Dear Kristin,Your review put a smile on our faces! We look forward to hosting you again on your next visit.Best Regards,

8/10 Good

Nikolai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Istanbul
Very good
Stayed 7 nights in Jul 2023
Response from Erkan Günay on 2 Aug 2023
Dear Nikolai,I hope this email finds you well. I wanted to reach out and personally thank you for taking the time to share your feedback about your recent stay at our hotel.Your rating of 8 out of 10 is greatly appreciated. We value your opinion, and your feedback helps us identify areas where we can improve and enhance our services further.We are delighted to know that overall, you had a positive experience with us. However, we also want to ensure that we meet all your expectations, and we'll be working diligently to address any areas you feel we can do better.Your feedback is crucial to us, and we assure you that we take it seriously. We are committed to continuously improving our services to provide you and all our guests with an even better experience on your future visits.Once again, thank you for choosing our hotel, and we look forward to welcoming you back soon. If there's anything specific you would like to discuss or any suggestions you'd like to share, please feel free to reach out to us.Best regards,

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Service not bad but could be better. Surgest maybe life guard by pool at busy weekends as not all parents take much notice!
Stayed 5 nights in Jun 2023
Response from ERKAN on 27 Jun 2023
Dear Valued Guest,Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel.We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back.Yours Sincerely

2/10 Terrible

Olu

Stayed 3 nights in Jun 2023
Response from ERKAN on 21 Jun 2023
Dear Valued Guest,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,

10/10 Excellent

Raid

Liked: Cleanliness, staff & service, property conditions & facilities
the best thing was everyday housekeeping.
Stayed 10 nights in May 2023
Response from ERKAN on 1 Jun 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

10/10 Excellent

Raid

Stayed 5 nights in May 2023
Response from ERKAN on 13 Jun 2023
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good 👍 and professional
Stayed 20 nights in Apr 2023
Response from ERKAN on 24 May 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from ERKAN on 24 May 2023
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

4/10 Poor

osama

Stayed 1 night in May 2023
Response from ERKAN on 9 Jun 2023
Dear Osama,First of all, thank you for choosing Holiday Inn Istanbul City hotel for your accommodation and for your comments as well.I checked your comments carefully and please accept our apologize for your negative experience. Your comments is very important for us to improve our service quality and to give better service to our guests at the future.I would like you to give us one more chance to make best experience for your next accommodation.Best Regards

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time staying in the hotel.
Stayed 6 nights in Apr 2023
Response from ERKAN on 9 May 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

6/10 Okay

BINENE

Stayed 5 nights in Feb 2023
Response from ERKAN on 24 May 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

8/10 Good

Kamrun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Holiday Inn !
It was my first time in Istanbul with my daughter and I stayed 13 nights in Holiday Inn Istanbul Old City. I have booked it from Bangladesh and found the overall service very good except one thing no A/C was running because heating was going on. Some nights it was very hot, I opened the window even could not sleep. I talked to the reception several times and asked them for A/C but it didn’t work out. Second issue was internet not available all the times. But cleanliness and location was excellent.
Stayed 11 nights in Feb 2023
Response from ERKAN on 16 Mar 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

10/10 Excellent

Mitesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, and polite Reception staff
Stayed 5 nights in Feb 2023
Response from ERKAN on 25 Feb 2023
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

10/10 Excellent

Stephen

Stayed 1 night in Feb 2023
Response from Erkan on 11 Feb 2023
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location is close to tram Station where you can go to shopping. Great food for the breakfast. But the hotel doesn't look like 5 starts.
Stayed 4 nights in Jan 2023
Response from ERKAN on 26 Jan 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

10/10 Excellent

Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and the suite offered a bedroom and a living room, good enough for 3 people.
Response from ERKAN on 5 Jan 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

2/10 Terrible

MOHAMAD

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just stayed here during 12/07/22-12/17/22. This was not what I was expecting. There was a rat in my room and hotel staff moved my room, but then charged me for products in the minibar that I did not use.
Response from Erkan on 20 Dec 2022
Dear Valued Guest,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,

2/10 Terrible

Mariella

Disliked: Cleanliness, staff & service, room comfort
Avoid it
This is max 3 star hotel. No A/C. Dirty carpets. Food ok. Staff not helpful. Don't speak English, reason why I chose an american chain. Only thing perfect is the location. Across from the tram and lots of shops.
Stayed 1 night in Dec 2022
Response from ERKAN on 13 Dec 2022
- Dear Valued Guest,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Lseeping with the fan
They do not have a cold AC! Only hot and when complained they opened the window and gave me a fan!
Stayed 1 night in Nov 2022
Response from Erkan on 1 Dec 2022
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

2/10 Terrible

Saman

Stayed 2 nights in Nov 2022

2/10 Terrible

Yasir

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t recommend anyone to stay at this place it’s totally waste of time and money. Very highly rated it should be 1 star hotel. Very unprofessional front desk. Very noisy rooms overall it’s very uncomfortable place to relax.
Stayed 7 nights in Oct 2022

8/10 Good

NAWAL

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel little far from the center although metro station present next the hotel and a break fast so expenssive.. Room is so comfortable and calm.. Staff are so cooperative
Stayed 4 nights in Oct 2022
Response from ERKAN on 2 Nov 2022
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

2/10 Terrible

jabbar

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff members were extremely rude, unpleasant, unfriendly and not helpful at all. When communicating they clearly did not want to be spoken to. make the whole stay uncomfortable
Stayed 4 nights in Oct 2022
Response from ERKAN on 17 Oct 2022
Dear Valued Guest,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,

2/10 Terrible

Yousif Azilden

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The prices are 5 stars ones but the room was not even 2 star standards. Dust on the glass shelves above the dirty fridge , headboard, lights fitting and bathroom make up mirror which looked so old and flaky. Carpet were stained ,black marks on the walls, socket off the wall, air conditioning grill is off the wall and made such a loud noise when put on 2 or 3 and it was manually operated. The kettle was broken so called the reception about it, they came and took the kettle and didn’t replace it. So I called them again they said someone will repair it and they try to blame me for it. They didn’t replace the kettle until a day later I complained about it and then they sent the replacement kettle. We even run out of hand soap I had to tell them about it as the cleaner didn’t fill the dispenser in the morning. The only good thing about it is location quite good. Other than that nothing really. I wouldn’t recommend it to anyone as 5 stars hotel. Very dissatisfied and disappointed because when I booked it I looked at the name HOLIDAY INN such a reputable company worldwide and I have stayed in their hotels in the UAE before and it was so good. However this one I wouldn’t recommend to anyone.
Stayed 14 nights in Sep 2022
Response from Erkan on 4 Oct 2022
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Istanbul City Holiday Inn
Hotel was fine. We only sleep there do not hang around pool or bar/restaurant. We believe maid service could improve a little. They did not see dirty glasses and did not replace. Also, room was non smoking but maybe you could smoke there in the past and the smell of tobacco seems to still be present. The tub seemed a bit too high making it not too easy to get in/out. Towels seemed a little worn out. Location was great.
Stayed 5 nights in Sep 2022
Response from ERKAN on 27 Sept 2022
Dear Valued Guest,Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay.I look forward to welcoming you back for many years to come.Best Regards.