Estuário Hotels, Santos

"Photos of property were misleading property was much older than photos showed. Expect charges for almost every amenity. For instance water to make your coffee is an additional charge.Low quality bedding linens and towels. Items left in the room from previous customers or guests for example balloons and rose petals. When we told the front desk that the jets in our tub were not working they politely said yes you are correct. When we asked if we could get them looked at they said no, they are just broken. When my wife and I come back we will be looking for an alternative hotel."

"Hotel staff very friendly and helpful. Clean room , comfy bed, breakfast very good . Bar and restaurant nice."

"The hotel is across the street from the beach and close to everything. The staff was very helpful and a lot of them spoke English. The breakfast was a good variety."

"What a cute place-huge, but you can hide away… the rooms are dated but it’s Brazil … and the staff are amazing"

"Great breakfast"

"Excellent location, a walking distance to malls, restaurants and the beach"

"No my room didn't overlook the beach. The room was clean and it was in a terrific location with easy access to everything. This is like a historic building. It's ginormous and it's right across from the beach so lots of rooms face the beach. It has air conditioning. We had two private bedrooms with bathroom and a fridge It suit our needs perfectly. Breakfast was included in the room price. "

"From check in to room cleaning to breakfast, this has been the worst Novotel experience I’ve ever had. I am an All member and this Novotel Gonzaga was far from being a Novotel standards. Lazy service. I had to ask to do additional towels several times. Check in took 30 minutes. I took 1 hour from SP to Santos, and took 30 minutes for a lousy check in. "

"Yes, everything was overall great! Excellent staff, beautiful surroundings! Breakfast was great! Only that the hotel is a little rundown outdated! Just needs to be renovated! "