Exterior

Reviews of Silver Moon Inn

3 out of 5
Silver Moon Inn
175 Spruce Dr, Estes Park, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 576 out of 789 reviews" "
Rating 8 - Good. 168 out of 789 reviews" "
Rating 6 - Okay. 28 out of 789 reviews" "
Rating 4 - Poor. 12 out of 789 reviews" "
Rating 2 - Terrible. 5 out of 789 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
The walls are thin and Wi-Fi kept knocking me off. Other than that it was amazing!
Stayed 1 night in Apr 2024
Response from C.P on 16 Apr 2024
Thank you for sharing your feedback with us, Kelli! We're glad you had an amazing experience overall. We apologize for any inconvenience caused by the thin walls and Wi-Fi interruptions. We'll definitely look into improving these aspects to ensure a more comfortable stay for you and our future guests. We hope to have the opportunity to welcome you back and provide an even better experience next time!

10/10 Excellent

Philip

Stayed 2 nights in Mar 2024
Response from Isaac C on 20 Apr 2024
Thank you for leaving a review and staying with us, Philip! We're glad you enjoyed your time up here and hope to see you again soon!

10/10 Excellent

Seon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and clean, and the public parking lot was right next to the hotel, so it was great to visit the area after moving the car
Stayed 1 night in Mar 2024
Response from Dylan Dunlap on 31 Mar 2024
Thank you for staying with us and leaving us a review, Seon! We are happy to hear you enjoyed your stay, along with our quietness, parking, and cleanliness. We hope to welcome you back again soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Nice renovation! Excellent condition! The most convenient to downtown Estes Park!
Stayed 1 night in Mar 2024
Response from Dylan Dunlap on 24 Mar 2024
Thank you for staying with us and leaving us a review, Keith! We are happy to hear you enjoyed your stay, along with our renovations and location! We hope to welcome you back again soon!

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cosy with very friendly staff. Comfy rooms. Very easy to downtown (2 minutes walk). Lots of dining options there. Very close to rocky mountain national Park. Loved it
Stayed 2 nights in Mar 2024
Response from Dylan Dunlap on 24 Mar 2024
Thank you for staying with us and leaving us a review, Alexandre! We are happy to hear you enjoyed your stay along with our friendly staff, comfy rooms, and our location! We hope to welcome you back again soon!

10/10 Excellent

Jessie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for our family. The property was well kept and the creek that runs through adds a bit of charm. The fire pits and smores nightly were a great treat. The room was large and clean as can be. Highly recommend… the true standout at this property was the staff. The staff was absolutely amazing and I can’t speak highly enough for them.
Stayed 4 nights in Mar 2024
Response from Dylan Dunlap on 24 Mar 2024
Thank you for staying with us and leaving us a review, Jessie! We are happy to hear you enjoyed your stay, along with our well kept property, the river, and our amazing staff! We hope to welcome you back again soon!

10/10 Excellent

Kailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service
Stayed 1 night in Feb 2024
Response from Johnny on 26 Feb 2024
Thank you for such a stunning review Kailey! We're happy to hear you were so pleased with the customer service. We hope to see you again soon!

10/10 Excellent

Becky

Stayed 3 nights in Feb 2024
Response from Dylan Dunlap on 24 Mar 2024
Thanks for staying with us and leaving us a rating! We hope to welcome you back again soon!

10/10 Excellent

BRENNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks here are very hospitable and personable. The room was very clean and felt very safe. We will be back!
Stayed 1 night in Jan 2024
Response from Johnny on 8 Feb 2024
Thank you so much for the perfect score Brenna! We're glad you were pleased with our staff and that you felt safe while you stayed with us. We hope to see you again soon!

4/10 Poor

joe

Travelled with partner
Stayed 1 night in Jan 2024
Response from C.P. on 27 Feb 2024
Thank you for staying with us Joe and leaving a review. If there are specific areas where we can improve, please let us know. We value your input and hope to welcome you back for a better experience.

10/10 Excellent

Patricia, Hendersonville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place - quick access to historic Estes Park. Will stay there again on my next trip.
Stayed 1 night in Jan 2024
Response from Bridgette on 21 Jan 2024
Thank you for staying with us, Patricia! We are glad you enjoyed your time at the hotel and in Estes Park. We look forward to seeing you in the future!

10/10 Excellent

Nathaniel, Loveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from C on 9 Jan 2024
We appreciate you leaving your review with us Nathaniel! We're glad it was such a great time and that we can see you back out here with us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is perfect for Estes. Easy to get to the river walk without having to drive. Great for the kids and pet friendly. The staff were polite and responsive. Would recommend to anyone trying to keep it simple in Estes.
Stayed 4 nights in Dec 2023
Response from C. P. on 9 Jan 2024
We're delighted to hear you had a positive experience! The convenient location, ease of access to the river walk, and family/pet-friendly environment seem to have contributed to a great stay. It's wonderful that the staff's politeness and responsiveness stood out to you. Thanks for recommending the hotel to those seeking a straightforward experience in Estes!

10/10 Excellent

Britt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from C. P. on 9 Jan 2024
Thank you so much for leaving your review with us Britt! We're thrilled to see that it was a great time and we hope we can see you back out here with us again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was great! Accomodations were great! Breakfast and smores was a good perk that we didn't know about. Chad at the front dest was awesome! Only thing even remotely negative, was there was construction going on in the front/courtyard, but really didn't affect us much. Overall GREAT stay for the price!
Stayed 1 night in Dec 2023
Response from C. P. on 9 Jan 2024
We're glad to hear you had a great experience! The accommodations, unexpected perks like breakfast and s'mores, and the excellent service from Chad made your stay enjoyable. It's good to know that the construction, though present, had minimal impact. Thanks for sharing your positive feedback on the overall value for the price!

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
4 stars
Love the location. I would recommend staying on the third floor I could hear people walking above me constantly and we had a small problem with the shower squealing. You can't beat the location to all the shops, bars, and restaurants downtown.
Stayed 2 nights in Dec 2023
Response from C. P. on 6 Jan 2024
Thank you for your recommendation and positive comments on our location. We apologize for the inconvenience with the noise on the second floor and the shower issue. We'll address these concerns to enhance the overall guest experience. We appreciate your feedback and hope to welcome you back for an improved stay in the future.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
We had a nice stay overall, but the heater kept going out and it was really cold.
Stayed 1 night in Dec 2023
Response from C. P. on 6 Jan 2024
Thank you for your feedback. We apologize for the inconvenience with the heater. We'll address this issue promptly to ensure a more comfortable experience for our guests. Please always feel free to reach out to our front desk with such issues! We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful and kind. Highly recommend this hotel.
Stayed 1 night in Dec 2023
Response from C. P. on 6 Jan 2024
Thank you for your kind words! We're thrilled to hear that our front desk team was helpful and kind during your stay. We appreciate your recommendation and hope to welcome you back soon!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staff!
Great little inn with friendly staff. The location was walking distance to the shops, and we loved the bubbling creek at our doorstep. My family enjoyed the hot tub and the s’mores that were provided. Our room was spacious enough for four of us. The beds were okay, my husband and I both struggled with the pillows that didn’t “deflate”. I was disappointed that renovations were in progress so it was a bit messy outside, but I guess that’s what happens when you visit during off season.
Stayed 2 nights in Dec 2023
Response from C. P. on 6 Jan 2024
Thank you for sharing your experience! We're delighted to hear you enjoyed the friendly staff, convenient location, and amenities like the hot tub and s’mores. We apologize for any inconvenience caused by ongoing renovations. Your feedback on the pillows is noted, and we appreciate your understanding during the off-season. We hope to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Bridgette on 3 Jan 2024
Thank you for staying with us, Danielle! We hope you had a great holiday, and look forward to seeing you again!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Bridgette on 21 Jan 2024
Thank you for staying with us, Michael! We are pleased to see you enjoyed your trip. We hope to see you again!

10/10 Excellent

Lisa James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!
Awesome location, friendly staff, pet friendly too, will definitely stay here again! Once the outdoor renovations are done it will only enhance the property.
Stayed 2 nights in Dec 2023
Response from Bridgette on 3 Jan 2024
Thank you for staying with us, Lisa! We are glad you enjoyed your stay. We are excited for the renovations to be complete as well. We look forward to seeing you again!

8/10 Good

Nahin A.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Definitely wasn’t what I expected, wasn’t look the same as picture, probably because outside was under construction, but I would stay again. It’s okay. The breakfast just bagels and cereal
Stayed 2 nights in Dec 2023
Response from Bridgette on 3 Jan 2024
Thank you for your feedback, Nahin! We apologize about the construction. We are certain the renovations will be worth the wait once completed! We hope to see you back so you can enjoy them as well!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bridgette on 3 Jan 2024
Thank you for staying with us, Arthur! We hope you had a wonderful holiday season, and look forward to seeing you again in the future.

10/10 Excellent

Veronica

Stayed 1 night in Dec 2023
Response from Bridgette on 20 Dec 2023
Thank you for staying with us Veronica! We appreciate your feedback. We hope you have a wonderful holiday season, and hope to see you in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of construction
Stayed 1 night in Dec 2023
Response from Bridgette on 17 Dec 2023
We do apologize for all of the construction going on during your stay. We hope you were able to enjoy the beautiful Estes park lights, and fresh air while up here though! Unfortunately this has been the most accessible time point in the year for it to be done. We are renovating our riverside seating area and are adding additional fire pits to enjoy! With weather permitting, we are hoping to have the project finished before summer time. We hope to see you back once it is finished and hope you enjoy your holiday season! Thank you for staying with us!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bridgette on 10 Dec 2023
Thank you for staying with us, Nicole! We hope you have a wonderful winter, and we hope to see you back in the future :)

2/10 Terrible

Nicole

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Dylan Dunlap on 22 Dec 2023
Thank you for staying with us and providing us with a rating, Nicole. We are sorry to see your stay was not exceptional. We encourage our guests to reach out to us directly to help us understand what went wrong. We hope to welcome you back, and to make up for your stay!

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet , clean and warm room and polite staff. Easy to check in and out. Would stay here again . Walking distance to many restaurants and shops.
Stayed 2 nights in Dec 2023
Response from C.P on 5 Dec 2023
Thank you so much for the positive feedback and leaving your review Suzanne. It's great to see you had a great time with your room, our staff, and our location! It's always nice to be so close to downtown, either in the busy summer or colder winter months. We hope we can see you back out here with us again.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean, great location and friendly staff! Very enjoyable stay!
Stayed 2 nights in Nov 2023
Response from Louie on 27 Nov 2023
Thank you for staying with us Kathryn! we are glad you enjoyed your time here, hope to see you again soon!

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, friendly staff, very clean, great location! They offer free parking and breakfast. I’m really happy!
Stayed 1 night in Nov 2023
Response from C.P on 24 Nov 2023
Thank you so much for leaving your feedback and review, Nicolas! We're all happy to see that you enjoyed our beautiful hotel, our friendly staff, and of course the location. We hope we can see you back out here with us again in the future Nicolas!

10/10 Excellent

Mitch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little hideaway right at the end of downtown Estes. Excellent hot tub and quiet street. Almost everything was walkable and if it wasn’t it was a less than 5 minute drive . We highly recommend this hotel. The staff was also quick To React to anything we wanted or needed!
Stayed 2 nights in Nov 2023
Response from C.P on 24 Nov 2023
Thank you so much for leaving your wonderful feedback, Mitch! It's nice to see that you enjoyed our location along with our hot tub as well. We also pride ourselves on our staff so it's great to see they were so helpful! We hope we can see you back out here with us again Mitch.

6/10 Okay

Rachael

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Not the best but not the worste. Beds were comfortable
Stayed 1 night in Nov 2023
Response from Louie on 16 Nov 2023
Thank you for staying with us Rachael.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Would definitely stay there again.
Stayed 3 nights in Nov 2023
Response from Louie on 16 Nov 2023
Thank you for staying with us, We are glad you enjoyed your stay

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Louie on 16 Nov 2023
Thank you for staying with us Amanda. We hope to see you again soon.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are small and on the shabbier side, but clean. The staff were terrific however and made the stay nice. Also, there's a pretty decent breakfast selection and snacks mid afternoon and in evening. The grounds are being renovated and will make the hotel really pretty.
Stayed 4 nights in Nov 2023
Response from C.P on 12 Nov 2023
Thank you so much for staying with us and leaving a review, Julie! We will take in your feedback on our rooms but it's awesome to hear that our staff was so helpful for you. We also are happy to hear you enjoyed the breakfast as well as our nightly snacks, it's always nice ending the day with popcorn and s'mores! We're very excited to complete our renovations and love to see that you're excited as well. We hope to see you back up here with us again!

2/10 Terrible

Kelly

Travelled with partner
Disliked: Staff & service, amenities
VERY overpriced for what you get. Super disappointing - mgmnt was less than par, as well.
Stayed 1 night in Sep 2023
Response from C.P on 12 Nov 2023
We're terribly sorry to hear about your stay Kelly, please feel free to send us an email with more details at info@silvermooninn.com. We take great pride in our hotel, especially our staff in being helpful and accommodating, so please reach back out to us with more details anytime.

8/10 Good

William, St Simons Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and friendly. There was construction going on out front so it wasn’t excellent but it will be. The outside fire pits and free s’more fixings were great fun!
Stayed 1 night in Nov 2023
Response from C.P on 12 Nov 2023
Thank you so much for staying with us and leaving a review, William! We're so glad to see that you had a great stay with us and enjoyed our nightly s'mores on the firepits. We are currently undergoing some renovations to our riverside area but we are very excited for our updates. We hope we can see you again with us in the future William!

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from C.P on 3 Nov 2023
Thank you so much for leaving your review and staying with us, Marty! We are so glad to see that you had a great time with us and we hope we can see you again in the future!

10/10 Excellent

Roberto, Atizapan de Zaragoza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dylan D on 1 Nov 2023
Thank you for staying with us and leaving us a rating, Roberto! We are happy to see you enjoyed your stay, and we hope to see you again soon!

6/10 Okay

Brandy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dylan D on 25 Oct 2023
Thank you for staying with us and leaving us a rating, Brandy! We are sorry to see your overall stay was not great. We encourage you to reach out to us directly to let us know if we can improve on anything. We hope to see you again!

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the water with great amenities like the s’mores and breakfast and walkable to downtown. Loved it.
Stayed 1 night in Oct 2023
Response from C.P on 20 Oct 2023
We appreciate you leaving your feedback and review, Allison! We're so happy to see you enjoy both our amenities and our location. Always a nice day to walk into downtown and then relax by the running water. We hope to see you back out here again Allison!

10/10 Excellent

Oriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for our family of four. The staff were amazing (shout out to Chad) and very friendly and hospitable. There is a laid back feeling which just coincides perfectly with a vacation to the mountains. Super close to the downtown strip with shops and restaurants. Nightly s’mores and popcorn were a great little touch. Very close to RMNP entrances as well. It’s not fancy or bougie but it’s very charming and welcoming. We would stay again and recommend it as well.
Stayed 5 nights in Oct 2023
Response from C.P on 20 Oct 2023
Thank you so much for your wonderful review Oriana! We're thrilled to hear that our hotel was the perfect fit for your family of four. Chad and our entire staff take great pride in providing a friendly experience (I appreciate the shoutout.) We're delighted you enjoyed the laid-back mountain vibe, the convenience of being close to downtown, and the added touches like nightly s'mores and popcorn. We look forward to hosting you again in the future and appreciate your recommendation!

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Babbling brook right in front w great outdoor furniture. nice staff. lovely visit. would stay again
Stayed 2 nights in Oct 2023
Response from C.P on 18 Oct 2023
Thank you so much for leaving your review and feedback, Marlene! We're so happy to see you had a great time with us, especially the river running by in front of our property. We also pride ourselves in our staff and we would absolutely love to see you with us again!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty hotel, close to Estes, worth a stay.
Hotel looks amazing, staff really friendly. Our room was the 3rd floor and had great views. Room it self was big but cozy feel, clean and had a decent bathroom. They do Popcorn at 2pm I thtink and Smores in the evening. There are a bunch of fire pits out front too that add to the atmosphear. only slight complain would be that the curtains in front of the bedroom doors are thin - so you get the morning sun waking you up, but that is a small issue. Would go back in heart beat.
Stayed 2 nights in Oct 2023
Response from C.P on 18 Oct 2023
Thank you for sharing your review, Lorraine! It's wonderful to hear that you enjoyed your stay at the hotel and found it amazing with friendly staff. The Popcorn and Smores in the evening sound like delightful treats, and the fire pits adding to the atmosphere is always nice addition. Your feedback about the thin curtains is duly noted. We're delighted to know you'd return in a heartbeat – your satisfaction is our priority!

8/10 Good

Shane

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Dylan D on 17 Oct 2023
Thank you for staying with us and leaving us a rating, Shane! We are happy to see you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

SHERRY, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dylan D on 16 Oct 2023
Thank you for staying with us and leaving us a rating, Sherry! We are happy to see you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the river. Right at the edge of town so all dining and shops were walkable. Easy access to RMNP. Friendly staff. Large rooms. Smores every evening. Elk herd walking through the property. Just a nice long weekend!
Stayed 3 nights in Sep 2023
Response from C.P on 15 Oct 2023
Thank you for taking the time to share your wonderful review, Kevin! The riverside location, proximity to town, and easy access to RMNP are some of the highlights we take pride in. Our staff is thrilled to receive your compliments, and we're happy that you found our rooms spacious and comfortable. It sounds like the evening s'mores and the visit from the elk herd added a special touch to your stay. We look forward to welcoming you back in the future!

6/10 Okay

Audrey

Liked: Staff & service
Convenient walking distance to shopping. Room and bathroom small. Heater was loud
Stayed 1 night in Oct 2023
Response from C.P on 15 Oct 2023
Thank you for sharing your feedback with us Audrey. We're pleased to hear that you found our hotel conveniently located for shopping. We're sorry to learn that the room and bathroom size did not meet your expectations and that the heater was noisy during your stay. We appreciate your input, as it helps us identify areas for improvement. We hope to have the opportunity to serve you again in the future, and we'll do our best to ensure a more comfortable stay.

10/10 Excellent

Nickette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chad was the best!
Stayed 1 night in Oct 2023
Response from C.P on 13 Oct 2023
We're thrilled to hear that you had an amazing time with us, Nickette! We're also delighted to see that you enjoyed our staff and your stay. We hope to welcome you back here again, and hopefully, Chad will rock as much as he did last time!