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Reviews of Le Medina Essaouira Thalassa Sea & Spa MGallery

5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 303 out of 601 reviews" "
Rating 8 - Good. 204 out of 601 reviews" "
Rating 6 - Okay. 63 out of 601 reviews" "
Rating 4 - Poor. 14 out of 601 reviews" "
Rating 2 - Terrible. 17 out of 601 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is nice and well located right across the beach which is nice. The staff was very helpful and sweet. The bathroom has seen better days for sure. But overall we were happy.
Stayed 2 nights in Mar 2024
Response from Loubna Boubrik Room Division Manager on 27 Mar 2024
Dear Catherine,Thank you very much for your positive review of our hotel. We are delighted that you enjoyed our location, helpful staff, and the proximity to the beach. Your feedback regarding the bathroom will be taken into consideration to improve our service. We hope to have the pleasure of welcoming you back on your next visit.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced spa
The spa is overpriced for the quality of the service. Everything else is okay.
Stayed 2 nights in Dec 2023
Response from Loubna Boubrik Room Division Manager on 14 Dec 2023
Dear Guest,Thank you for your feedback. We appreciate your input and are glad to hear that overall your experience was satisfactory. We take your comments about the spa pricing into consideration and will strive to enhance our services. We hope to have the opportunity to welcome you back and provide an improved experience.Best regards,

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Loubna Boubrik Room Division Manager on 23 Nov 2023
Cheer Guy,Merci pour votre note très positive. Nous sommes heureux de voir que votre séjour vous ait apporté pleine satisfaction.Au plaisir de vous accueillir à nouveau dans notre demeure Souirie.Cordialement

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beach hotel. Convenient to local attractions and transportation. Friendly staff. Would return
Stayed 2 nights in Oct 2023
Response from Loubna Boubrik Room Division Manager on 7 Oct 2023
Dear Peter,Thank you for your kind words. We are delighted to hear that you enjoyed your stay at our hotel and found it convenient for local attractions and transportation. Our friendly staff is always here to assist you.We look forward to welcoming you back in the future.Best regards,

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Great value
Stayed 1 night in Sep 2023
Response from Loubna Boubrik Room Division Manager on 11 Sept 2023
Dear Jacques,Thank you for your comment. We're delighted you found good value with us.We hope to welcome you again for a new experience.Sincerely

10/10 Excellent

Jonny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Hotel
This was probably the best hotel experience of our lives as a family. Incredible hotel, great design, amazing (and large) pool (open round the clock), the best possible location in Essaouira, a short walk into the heart of the old town, and on the beach. But the best thing of all - is the staff - going out their way to personalise your experience and excel in customer service. Very very good. Great holiday.
Stayed 6 nights in Aug 2023
Response from Loubna Boubrik Room Division Manager on 30 Aug 2023
Dear Jonny,Thank you very much for your kind words! We are delighted to learn that you had an exceptional experience during your stay with us. It is wonderful to know that you appreciated the design of our hotel, our swimming pool and our privileged location in Essaouira, close to the old town and the beach. We are especially grateful for your appreciation of our staff's dedication to providing personalized experiences and excellent customer service.We look forward to welcoming you again in the future!Sincerely

10/10 Excellent

Hicham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing staff (everyone is friendly and willing to help). The 5 min walk to the old town makes it a great location for quick dive into the world of tasty Moroccan food. The provocateur beach front and the pool provide plenty of opportunities to swim and chill.
Stayed 3 nights in Aug 2023
Response from Loubna Boubrik Room Division Manager on 30 Aug 2023
Dear Hicham,Thank you for your kind words! We're glad you enjoyed your stay and the amenities. Looking forward to welcoming you back soon!Best regards

10/10 Excellent

Samir

Stayed 3 nights in Aug 2023
Response from Loubna Boubrik Room Division Manager on 18 Aug 2023
Cher Samir,Nous tenons à vous remercier pour votre note d'appréciation suite à votre séjour à notre hôtel. Votre satisfaction nous motive à continuer à offrir des expériences mémorables à nos clients.Au plaisir de vous accueillir à nouveau dans un proche avenir.Cordialement

10/10 Excellent

suraiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Loubna Boubrik Room Division Manager on 18 Aug 2023
Chère Suraiya,Nous vous remercions pour votre note suite à votre séjour dans notre hôtel. Votre appréciation bienveillante sera transmise à toutes nos équipes. Votre satisfaction demeure au cœur de nos préoccupations.Cordialement

8/10 Good

kristin

Travelled with partner
Liked: Staff & service
The location is wonderful- a few minutes walk to the port and Medina. They have their own private section of the beach, with table and beverage service. Could be slow at times but the food was good. The rooms are large but a bit dated. We had ants and gnats in the room. Would also have appreciated larger bottles of the complimentary water in the room. Pool area is really nice. They also have a fitness center. Staff were pleasant. I few tweaks to the overall property upkeep would take this to the next level.
Stayed 2 nights in Jun 2023
Response from Loubna Boubrik Room Division Manager on 20 Jun 2023
Dear Kristin,Thank you for your valuable feedback! We're glad to hear that you enjoyed our convenient location near the port and Medina, as well as our private beach area with table and beverage service. We appreciate your comments regarding the food and will take note of the occasional slowness. We apologize for any inconvenience caused by ants and gnats in your room; we will address this issue promptly. Your suggestion for larger bottles of complimentary water in the room is duly noted. We're pleased that you liked our pool area and fitness center, and we appreciate your kind words about our staff. We will definitely consider your suggestions for improving the overall property upkeep to enhance our guests' experience. Thank you for choosing our hotel, and we hope to welcome you back in the future.Sincerely

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are NOT accommodating! Not friendly!
Stayed 1 night in Apr 2023
Response from Loubna Boubrik Room Division Manager on 25 Apr 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the MGallery Le Medina Essaouira.We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.We hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Oksana, Meadville

Travelled with family
Liked: Cleanliness, staff & service
We visited Casablanca, Marrakech and Essaouira. I wish we had more time. I think this property was the best: big pool, big bright rooms, ocean across the road, cheap taxi, relaxing atmosphere...Very lovely.
Stayed 1 night in Mar 2023
Response from Guest experience on 3 Apr 2023
Dear Oksana, Thank you very much for sharing your appreciation, we are so glad you enjoy your time with us, We are looking forward to welcoming you

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Guest experience on 3 Apr 2023
Thank you for rating us, We hope you will come back to visit us,

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A down at heel hotel in need of considerable refurbishment which is certainly not 5 star standard. On arrival at 3.30 pm we were told our room wasn't ready; when challenged we were told we could go to our room but it was not ready. There were housekeeping staff in there who left when we arrived. In their haste to leave there were no handtowels, the sink waste didnt work and there was an empty bottle and used towel from previous guests. The fruit and pastries were on chippped plates. Terrible service at breakfast, no information, we were not offered drinks, the food was limited and often plates needed replenishing. We found out be accident that omelettes, eggs etc were being cooked to order outside.
Stayed 2 nights in Feb 2023
Response from Anabelle VIGNON on 28 Feb 2023
Dear Mr Peter, First of all, please accept my sincerest apologies for the experience you faced.This is not how we are used to welcome our guests and please trust me this is an epiphenomenon.I am sorry you did not enjoy your stay as most of our guests and be assured we take well note of your remarks to avoid this situation in the future. I hope you will give us another opportunity to receive you and offer a memorable moment.Sincerely yours,

10/10 Excellent

fredrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Loubna BOUBRIK on 7 Mar 2023
Cher Frederick,Merci d'avoir choisi notre hôtel pour votre séjour à Essaouira.Nous sommes très heureux de voir que votre expérience vous ait apportée pleine satisfaction.A bientôt pour une prochaine visite.

4/10 Poor

nissim

Disliked: Cleanliness, property conditions & facilities
Not 5 star hotel !!!
for sure not a 5 star hotel 3 at the most. Our room was had a bad smell And needed renovation. the closet was old and with wetness . Breakfast was ok for 3 star hotel not more than that
Stayed 1 night in Jan 2023
Response from Loubna BOUBRIK on 24 Jan 2023
Dear Nissim,Thank you for choosing our hotel on Expedia.We understand that you had a bad experience in our hotel during your stay,we pride ourselves on our customer service and our ability to deliver a premium customer experience. We are sincerely sorry to hear that this negative experience has disrupted your stay, and we would like you to give us the opportunity to welcome you back for a better experience.

4/10 Poor

Jennifer

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very blah hotel that is tired and run down. Good Location across from the beach. That’s pretty much the only thing it had going for it in my opinion. We ordered a sandwich for Lunch and watched the waitress walk across the street and get the sandwiches from the beach cafe nearby. We were ignored at breakfast. Room felt like something from an old casino with bad tile Floors . Would not recommend it.
Response from Loubna BOUBRIK on 13 Dec 2022
Dear Jennifer,Thank you for taking the time to tell us about your experience at the Hôtel Le Médina Essaouira Thalassa sea & spa - MGallery. We are sorry that your stay did not meet your expectations; please allow us to express our sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely

2/10 Terrible

sophie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Extremely dated. Filthy. Falling apart. Had none of the amenities it advertised.
Stayed 2 nights in Nov 2022
Response from Loubna BOUBRIK on 28 Nov 2022
Dear Sophie,Thank you for choosing to stay with us at MGallery Le Medina Essaouira.Our guests' comfort and satisfaction are one of our topmost priorities.. We are sorry that your saty didn't meet your expectation.It was a pleasure having you as our guest, and we hope to welcome you back in the futur.Sincerely

10/10 Excellent

silvana

Stayed 1 night in Nov 2022
Response from Loubna BOUBRIK on 25 Nov 2022
Chère Silvana,Merci beaucoup pour votre retour positif à la site de votre séjour parmi nous.Nous sommes heureux de voir que votre séjour vous ait apporté pleine satisfaction.Dans l'attente de vous accueillir à prochainement pour une nouvelle expérience, nous restons à votre entière disposition pour toutes demandes particulières.Bien à vous

8/10 Good

Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok but nothing more
This is hotel delivers what’s expected and nothing more. The junior suite we had was very nice and spacious with a large walk in closet. The breakfast was very good. Expect children in and around the pool (a bit noisy) and you have to make sure to get a lounge chair early or you’ll e left without. It’s usually the small things that bother you and for me it was the double espresso I ordered. First I had to wait 30 min for it (!) and then pay for 2 coffees as the waiter thought a ‘double’ is 2. 60 MAD (€6) for a coffee…
Stayed 1 night in Jul 2022
Response from Loubna BOUBRIK on 11 Aug 2022
Thank you for sharing your sentiment regarding your stay, We are sorry we did not were at your expectations and being able to provide you a more pleasant moment. We work on improvements, and hopefully you will come back to visit us for another experience. Sincerely yours,

8/10 Good

Mariam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
pleasant
Stayed 3 nights in Jul 2022
Response from Loubna BOUBRIK on 11 Aug 2022
Thank you for your appreciation, we hope you will come back to visit us,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, friendly and helpful staff.
Stayed 7 nights in Jul 2022
Response from Loubna BOUBRIK on 19 Jul 2022
Dear Christopher , Thank you so much for your great comment regarding your stay at MGallery Essaouira. We are glad to read your positive feedback on your good experience. We really hope to welcome you again among us. Kind regards,

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Josee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel’s location is amazing: couple minutes walk to the medina and across from the beautiful beach. If you get an ocean front room, you can go to bed listening to the waves. Couple of caveats: the a/c was not working good and ‘heated pool’ was too cold.
Stayed 3 nights in Jun 2022
Response from Loubna BOUBRIK on 23 Jun 2022
Dear Josee, Thank you for taking the time to post such a kind rate following your recent experience at MGallery Le Medina Essaouira. We are delighted to know that you appreciated your time among us. However,we take note of your constructive comment! We truly hope to have the pleasure of welcoming you back very soon. Warm Regards,

10/10 Excellent

Amal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exceptional. The staff were professional and helpful. The pool area and spa were sublime and hotel was location was really convenient to both the beach and the medina.
Stayed 3 nights in Jun 2022
Response from Loubna BOUBRIK on 22 Jun 2022
Dear Amal, Thank you very much for sharing your five stars review on Expedia web regarding your recent stay at the MGallery Essaouira. We are delighted to read that you enjoyed your experience with us. We all hope to have the pleasure to welcome you back for another memorable moment. Best regards

10/10 Excellent

ejaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Stefano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a boutique Hotel vibe. We stayed 1 night and we had great service from check-in to check-out. The staff were very accommodating especially Loubna and Hasna at the front desk. The bellman Abdelilah was polite and patient. We had the buffet style breakfast at the hotel restaurant which had many local elements along with a few European touches. The hotel is located right across the beach which has a beautiful paved walk way to take a stroll either day or night. I would stay here again and recommend this hotel
Stayed 1 night in May 2022
Response from Loubna BOUBRIK on 11 Jun 2022
Dear Stefano, Thank you for posting your review regarding your latest experience at MGallery Essaouira. We are delighted that your stay matched your expectations and that you appreciated our staff. Also, All your kind words about our breakfast buffet. We hope to have the honor to welcome you again soon in our hotel. Kind regards,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely to be back
We just love Le Médina hotel. It has the perfect location right opposite the beach and is just a 10-minute walk from the main square. There is always a warm welcome from Nezha and the team, so it's no wonder we go back time and time again. The rooms are large and comfortable with tea and coffee making facilities and have a good size balcony. The pool and garden are fabulous. It is well worth opting for breakfast here as you get such a choice. Can't find anything bad to say about the place.
Stayed 3 nights in May 2022
Response from Loubna BOUBRIK on 11 Jun 2022
Dear Martin, What a wonderful review! Thank you so much for taking the time to write us about your recent stay with us. We are delighted to read your full satisfaction about our Hotel, all your compliments have been transmitted to the teams. We hope to have the pleasure to welcome you again among us. Best regards

6/10 Okay

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is a beautiful property close to amenities the room dimensions should be included when making a reservation as the room was barely enough for me to put my bags and move around in, had I known I would’ve chosen a bigger room. They are extremely small and very tight.
Stayed 1 night in May 2022
Response from Loubna BOUBRIK on 11 Jun 2022
Dear Lina, Thank you for taking the time to share the experience you had at the MGallery Essaouira. We are sorry to read that your stay didn't meet your expectations in the standard room. The next stay we will propose you an executive suite or junior suite. We hope to have the opportunity to welcome you again among us. Warmest regards,

10/10 Excellent

Michael, New York

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Apr 2022
Response from Loubna BOUBRIK on 15 Apr 2022
Dear Michael, Thank you to choosing our hotel for your stay in Essaouira. We are happy to read that you enjoyed your visit. We will be able to welcome you back in the near future. Best regards

2/10 Terrible

Afaf

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Baddest place you can go to ever
Stayed 2 nights in Feb 2022
Response from Loubna BOUBRIK on 5 Mar 2022
Dear Afaf, Thank you for taking the time to tell us about your experience at the Hôtel MGallery Essaouira Le Medina Thalassa sea & spa. we are sorry that your experience did not meet your expectations. We hope that you will give us the opportunity to better serve you in the near future. Best Regards

10/10 Excellent

silvana

Liked: Cleanliness, property conditions & facilities, room comfort
Paradis in Essaouira
My stay at Le Medina Essaouira Hotel was wonderful! The staff were all very kind and welcoming. The hotel itself is exquisite…. in the decor, ambiance, and well maintained. The room was spacious, comfortable, and a beautiful view of the ocean. The beach facilities were wonderful; as was the spa. It is truly paradis.
Stayed 1 night in Nov 2021
Response from Loubna BOUBRIK on 23 Nov 2021
Dear Silavana, Thank your very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The MGallery Lemedina Essaouira. We appreciate your positive comments very much. We look forward to welcoming you back in the near future.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect beachside locale
This hotel was comfortable and beautiful, but a little bit tired. The rooms in particular were a little past their prime. The room service food was not particularly good. However, the location was superb, being directly on the beach and a ten minute walk from the gorgeous medina of Essaouira.
Stayed 1 night in Oct 2021
Response from Loubna BOUBRIK on 20 Oct 2021
Dear Joshua, Thank you for taking the time to share your feedback on Hotels.com. I am happy to read that you had a pleasant overall experience. I am however sorry that the rooms and the room service food did not meet your expectations. Rest assured that your comments have been shared with our department heads and strict improvement measures have been initiated. Thank you for choosing MGallery Essaouira and we all look forward to welcoming you back soon. Kind regards,

6/10 Okay

Romesh

Liked: Cleanliness, staff & service
Staff were, for the most part, friendly and helpful. The room was ok, and the pool area was pretty good. The air-conditioning in my room didn't work and was reported to the front desk, but not remedied. One other small annoyance - the coffee sachets weren't replaced after the first day.
Stayed 3 nights in Oct 2021
Response from Loubna BOUBRIK on 20 Oct 2021
Dear Romesh, Thank you for choosing MGallery Le Médina Essaouira and for sharing this useful feedback. We are sorry that we have not met your total satisfaction after your stay and please accept our sincere apologies. We hope that we will have you back in our property and this time, we will deploy all our efforts, to make you live this time, a totally positive and memorable experience. Very kind regards.

2/10 Terrible

Denis

Travelled with partner
Pool was under construction and we were not notified until we were checking in. Ended up staying at Sofitel
Stayed 2 nights in Sep 2021
Response from Loubna BOUBRIK on 7 Oct 2021
Dear client, Thank you for your feedback, which is critically important to us in our ambition to become better, each single day. We would like to apologize for the situation you encountered about our pool. we hope to have a chance to welcome you back in the future to make you enjoy your stay. Best Regards,

4/10 Poor

Alexia

Disliked: Staff & service, property conditions & facilities, room comfort
Run down
The rooms are falling apart. This was probably a gorgeous hotel at one point but deferred maintenance has taken its toll. It also get so hot in the rooms. The AC doesn’t work anywhere. We had to open the door at night for comfortable sleep and work up to dozens of mosquito bites. We hoped that with the Sofitel brand we would be getting better but now we won’t trust the brand at all anymore for our travels.
Stayed 2 nights in Sep 2021
Response from Loubna BOUBRIK on 1 Oct 2021
Dear Alexia We would like to thank you very much for sharing your experience with MGallery Medina Essaouira. We take every remark in your review seriously and this information has been transmited to the management department in order to avoid this issue in the future. That said, we insist on apologizing for not being able to satisfy your expectations. We remain at your entire disposal should you feel like coming back to Essaouira. We will be honored if you decide to give us a second chance and staying again in Le Medina MGallery Essaouira. Kindest regards,

6/10 Okay

revivit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good go elsewhere
Not a 5 star hotel, over priced The outside areas were ok but the bedrooms are dated, bathroom needs a re grout as a minimum. Linen/towels seen better days. Breakfast was terrible , flies on the vegetable section, poor selection ,bad service all around . We will not return.
Stayed 2 nights in Sep 2021
Response from Loubna BOUBRIK on 23 Sept 2021
Dear Guest, Thank you for taking the time to give us your feedback. . Your opinion is very important to us as it will help us better understand our guest's needs and expectations. We are verry sorry to hear that you were not satisfied with your stay in our hotel. we would love if you would give us a chance to welcome you back and help change your mind regarding vacationing with us. Warm regards.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need Tlc but overall great for the money
Stayed 1 night in Sep 2021
Response from Loubna BOUBRIK on 23 Sept 2021
Dear Ahmed, Thank you for taking the time and writing a review for our hotel.Your experience is very important to us as it will help us better understand our guest's needs and expectations. We hope to welcome you back as well, Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel were great, especially Ayoub. When I booked my stay via Expedia, the features just said "View". At first Ayoub checked me in a pool-view suite. But, I was hoping for a sea view. He managed to get me into the best suite in the hotel, with an amazing sea-view, while preserving the same price I paid via Expedia. The breakfast staff are amazingly attentive, and very helpful. I liked hanging out by the pool. I had a tense training program, so I happily spent most of the time at the hotel, by the pool. Often the staff offered me free tea, sweets, and water bottles throughout the day. They did not bug me at all, and left me at peace. They were very empathetic toward my busy schedule.
Stayed 5 nights in Jun 2021
Response from Loubna - Room division Manager on 29 Jun 2021
Dear Guest, Thank you so much for taking the time to express your feelings about your stay. Your comment is a great help for us in order to understand your experience. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your stay was enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Medina Essaouira Hotel gave me weeks of tranquility during my stays. The staff is solicitous and sophisticated, the rooms bathed in sea breezes, the location tranquil with easy access to the beach and old city, and the restaurant serves wonderful food.
Stayed 7 nights in May 2021
Response from Room division Manager on 31 May 2021
Dear client, We sincerely thank you for your kind comment regarding your stay at Le Medina Essaouira. We are very happy that you liked the experience and we hope to welcome you again soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with my father for a few nights. A wonderful, comfortable and clean hotel with a colorful and bright interior, right on the beach and easy walking access to other local sites. We had breakfast (buffet) and dinner (restaurant in hotel and bar) at the hotel.
Stayed 2 nights in May 2021
Response from Room division Manager on 15 May 2021
Dear Guest, Firstly we would like to thank you for chosing our Hotel for your stay in Essaouira. We are happy to read that you enjoyed your experience with us. We hope to see you again soon. Best Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach front rooms were simply put, amazing. Staff is very helpful and courteous. The front desk Ayoub, the manager Siham and Mowlay were very friendly and helpful. The hotel is within 5 minute pleasant walk to the old city. Breakfast was not extravagant but was delicious and satisfying. Dinner had a lot to be desired though when Mowlay is on holiday. Overall, it was great. Highly recommended.
Stayed 1 night in Apr 2021
Response from Loubna - Room division Manager on 4 May 2021
Dear Guest, Thanks for taking the time to share your review in the expedia. Thank you for your valuable feedback,we are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our teams . We look forward to seeing you on a future visit. Kind regards

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is not a 5 star hotel and is in need of renovation. Only plus point is the sea view besides that i wouldn’t recommend this hotel as it wasn’t up to 5 star standard
Stayed 2 nights in Apr 2021
Response from Loubna - Direction Le Mgallery Essaouira on 5 Apr 2021
Dear Guest, we thank you for reviewing your stay at Le Medina Mgallery. We are happy to know that you liked the sea view. However, we are sorry that the experience didn't meet your expectations, our customer's satisfaction being our primary goal. We take good note of your constructive remark regarding the renovation, as part of a constant improvement of our hotel. Be assured that we are planning to renovate the hotel to offer the best quality to our guests. We hope to see you again to offer you a better experience in our hotel. Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Ok experience overall, nothing exceptional. Hotel close by the old Medina.
Stayed 2 nights in Mar 2021
Response from Room division Manager on 29 Mar 2021
Dear guest, Thank you very much for your comment about your stay at the Mgallery Essaouira. We are pleased to know that you enjoyed the experience. We hope to see you again very soon. Sincerely,

8/10 Good

Eamon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
came here for 4 nights with some friends.the hotel is situated quite close(5mins)from Medina,across the road from the beach.it is advertised as a 5 star,but to be honest,is more 4 star.it has a worn look in some ways-paintwork etc.some of the staff were so so nice,reception staff not so really.when I asked if they could do something about the breeze blowing in my door at night,for the second time,they said I could change room,but that they were all the same.quite amusing really,and it wasn’t a big deal,but rather apathetic reply really.breakfast was ok,the pool is large with plenty of sun beds while we were there,and overall quite a pleasant place to stay,and I would come back again.hopefully the reception staff will get some training on customer relations in meantime.
Stayed 4 nights in Feb 2020
Response from Sales manager on 2 Mar 2020
Dear Sir or Madam, Thank you for taking the time to share your comments regarding your stay at Le Medina MGallery. We are pleased to read that you enjoyed the location of the hotel, next to the beach and the medina, the pool area. It is with great concern that we read your comments about our reception staff mostly because their service has been praised many times for their professionalism and genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us, and be sure that we will inform the managers of the involved departments. We hope to see you again very soon! Regards, Sales manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff.Easy parking and access to the beach and town
Stayed 2 nights in Feb 2020
Response from Sales manager on 2 Mar 2020
Dear Sir or Madam, Thank you so much for your wonderful comment regarding your stay at Le Medina MGallery! We are glad that you appreciated the location, the parking and the staff. See you very soon! Regards, Sales manager

2/10 Terrible

Joey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont spend money for this hotel
So overprized and worn out. Never again.
Stayed 1 night in Feb 2020
Response from Sales manager on 2 Mar 2020
Dear Joey, Thank you for taking the time to share your comment about your stay at Le Medina MGallery. We lament reading that your stay didn't fully meet your expectations, because we always try to satisfy all our guests. We hope that you will give us the opportunity to better serve you in the future. Regards, Sales manager

8/10 Good

Shanshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel in a great location
A very friendly hotel with a private beach. The room was large and we had a huge comfortable bed. Any issues with the room were dealt with promptly. Will definitely return to this hotel if we visit Essaouira again.
Stayed 7 nights in Dec 2019

10/10 Excellent

AHMADandZOHRA, Algeria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to this hotel the 23 and the 24 of November. The hotel was beautiful and clean. Especially the staff who are doing the best of them in order to satisfied you. A special thank you to the breakfast cooker who was cooking the semoun the morning and the waitress who was serving the breakfast food at the table. Zohra and Ahmad from Algeria.
Stayed 2 nights in Nov 2019