- Liked: Property conditions & facilities, room comfort
- Disliked: Cleanliness, staff & service
Awful which is a pity considering how pretty it is
Unfortunately our experience was very poor. The receptionist was absolutely awful. She should not be dealing or much less welcoming guests. Then in the room there was a dirty rag with some solvent on it that made the room reek. I called reception. Instead of changing our room, they came to remove the rag when we went to the pool. We saw from the lifts the same girl leaving our room, when we reached our door, and she left it opened. I call her back and she just didn't seem to care. Last, we forgot a pouch with my headphones on the table when we checked out. I called that same morning, they told they did see any but they will call the cleaning crew and get in touch with us. They never did. The food from dinner was terrible, unedible.
Stayed 1 night in Aug. 2019