Apartments in Erlanger

"Room 417 smelled like stool. We alerted the front desk, and they walked back to our room with us and agreed it smelled like bowel. Left us to spray and said they were full and could not change our room. "

"Very nice and clean places. Staff and very nice and welcoming. Rooms are very clean and spacious. "

"Nice stay"

"Love it "

"We elected to pay at the hotel upon arrival. As we were filling up on gas to travel 1.5 hours to our destination, I happened to check my email and see a message from the assistant manger, Kristen. She said we needed to update our card info by 3pm or the reservation will be canceled. It was 2:40pm when I happened to see the message (and no one called me although that’s an urgent request). So, we sat at the gas station to try to get this straightened out. We called 5 different times, left two voicemails, sent an email directly to the assistant manager, and sent a message via Expedia. Finally, on the 6th call, we got through and “updated” the info although they still didn’t take the payment until we arrived, so what was the point??? We stayed at the AC a few times in the past and it was modern and clean. When we checked into our room I was extremely disappointed. The room was outdated, floors were sticky, and there was hair everywhere. We were in town for a concert and afterwards we decided to just drive back home at 1am because neither of us felt comfortable staying. The drama didn’t end there though. I received 3 receipts after check out. The first, did not have valet added to it. The second, added valet for $22. The final one, added valet for $45. Parking was a fixed rate, what were all the changes about? All in all, excellent location, but it was not worth the hassle nor price. I saw the Moxy near by we’ll try there instead. "

"Very clean! The staff was very sweet! I’ll definitely be back!!! "

"Hyatt Place Cincinnati Airport was a pleasant place to stay. Parking was free when we stayed in March 2026, and the area was great- close to many restaurants, shopping, and entertainment venues. Free breakfast each morning included hot protein options, as well as make your own fresh waffles, and the usual cereal, oatmeal, yogurt, and bread options. The room was clean, and well laid out. The pool area was a bit grubby, but it was busy being enjoyed any time we went. It would be nice if there was a washroom attached to the pool area, as it is inconvenient to dry off and walk to the other half of the hotel for kids to pee. Overall we enjoyed our stay, and appreciated the great location. We would recommend staying here, and would stay again. The nightly cost was affordable, and it was a safe pleasant stay."

"Property clean but rather shabby"

" Excellent place. Friendly staff, best breakfast I’ve ever had at a hotel "