Top Hotels Near Empire Expo Center in Syracuse from NZ$122

"No hot water"

"Overall, we had a very good stay here and would stay again. Check-in was smooth, the gentleman helping us at the front desk was professional, accommodating, friendly, and genuinely helpful. He helped us arrange the complimentary airport shuttle for our very early 6:00 AM flight; explained you couldn't show up it had to be scheduled. I mentioned I was nervous about cutting it too close, he recommended a 4:30 AM shuttle. The room itself was clean, spacious, comfortable had a microwave and mini fridge. The mattresses were surprisingly comfortable. The only issue we ran into was with the airport shuttle as it did not arrive at the scheduled time. When I went to ask about it at 4:29 AM, the woman working was unfortunately not very reassuring or empathetic. She told me I was being unreasonable because the shuttle was booked for 4:30 and it was not technically late yet, then explained the driver was the only one working and would be there in about 10 minutes. The shuttle ultimately arrived 12 minutes late and everything did work out, however it definitely made the airport experience much more rushed than we had planned for, especially after specifically trying to avoid that situation when scheduling transportation. That said, I would absolutely stay here again. My only recommendation to future guests with early flights would be to schedule an earlier shuttle than you think you need, just to give yourself some extra buffer time."

"All good "

"There does not seem to be any housekeeping. The room just came with one set of towels for a 6 night stay. They also do not come in to take out the garbage during the stay. The staff was friendly at the front desk"

"Clean and spacious room"

"There were multiple stains on the ceiling. Paid for a room with small kitchen however there were no utensils cups or glasses. Had to request cleaning as they missed two days of refreshing towels and taking out trash. Disappointed as prices were high due to multiple college graduation but inexcusable as to quality and cleanliness of rooms and common spaces. Air conditioner not working properly "

"Breakfast could be better. There were not many options and the eggs tasted funny. There is no coffee maker in the room which is a bit inconvenient. Overall the room and bathroom were clean. Bed was comfortable. Good for a one night stay with family."

"The property was clean and maintained. It was quiet and easy to get to rooms and amenities."

"My family and I stayed one night on our way to Boston. Having been used to staying at a Holiday Inn & Suites or a Residence Inn by Marriot, staying at this Randolph Hotel in Liverpool a complete disappointment. The facility was worn down looking and the staff were far from accommodating. I would not recommend anyone staying at this location."