Front of property - evening/night

Reviews of Hotel Magic Andorra

4 out of 5
Hotel Magic Andorra
Avenida Doctor Mitjavila, 11, Andorra la Vella

Reviews

8.6

Excellent

Rating 10 - Excellent. 282 out of 654 reviews" "
Rating 8 - Good. 276 out of 654 reviews" "
Rating 6 - Okay. 63 out of 654 reviews" "
Rating 4 - Poor. 19 out of 654 reviews" "
Rating 2 - Terrible. 14 out of 654 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Superb value for my 85th night of hotels in 2024 ,Magic Andorra. Simple yet so comfortable. Everything is offered with great attention to detail. First class windows and soundproofing , close to everything Andorra has to offer. Even a 1 liter bottle of water complimentary. ( march 2024)
Stayed 1 night in Mar 2024
Response from Hotel Màgic Andorra, Manager on 26 Mar 2024
Dear Jonathan,Thank you for such a positive review.We're thrilled to hear that you appreciated the comfort and attention to detail during your stay, and it's wonderful to know our efforts in providing excellent soundproofing and central location contributed positively to your 85th hotel night this year. Thank you for acknowledging our complimentary water, a small gesture we hope made your stay even more pleasant. We take pride in our high standards of cleanliness and hotel condition, and it's rewarding to see these aspects met your expectations.We all look forward to the pleasure of seeing you again in the future. Kind regards,Hotel Màgic Andorra, Manager

6/10 Okay

Larisa, South Ockendon

Travelled with family, Travelled with family and small children
Good size rooms. Big double bed but mattress too soft. Bathroom is nice with a lot of extras e.g. cotton pads, tooth brush and paste in case you don’t have yours. The towels are really thin. You might wish to bring your bath robe and slippers. Rooms are warm but no extraction in the bathroom and is too steamy after having shower. Being in the city centre is good for young couples and those preferring night life, but defo not for families with kids: there are no facilities for children. No kids playgrounds or children’s corners. My kids didnot want to stay for dinner - we tried one day (24,5 adult price and 12,50 child) but preferred to go out as even the grilled fish and meat was there - they wanted more choice. Nice breakfast with lots bread and pastries varieties; hams, and local sausages, Assorted teas and coffee machines You need to be driving to get to the slopes. Shuttle buses - are local buses. The parking is - first come first served. You have your place if you wish to park - but never same place as there is no such policy, there are 2 levels of parking. Really difficult to park if you have a long car.
Stayed 5 nights in Feb 2024
Response from H. Màgic Andorra Team. on 19 Feb 2024
Dear Larisa.Thank you for taking the time to review your recent stay with us. We will take your comments as a great learning experience and we will ensure to address the issues you have mentioned. We would love to host you again next time you are in Andorra and provide you with the great experience that most of our guests enjoy. With our warmest regards.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent, very well equipped with modern facilities in the rooms (new beds, strong hot showers and air conditioning. The restaurant is great with tasty breakfast and dinner buffet, for extra fee of course. Buffet dinner was 25 Euros p/p which is actually similar to prices of restaurants in the city. The ONLY issue with this hotel is the road noise, being located on a convergence of 2 roads and cars driving over a noisy drain cover every 2 seconds.
Stayed 4 nights in Jan 2024

10/10 Excellent

Manal

Stayed 3 nights in Dec 2023

6/10 Okay

Igor

Liked: Cleanliness
Location is great. The only problem we had was a broken shower
Stayed 1 night in Dec 2023

10/10 Excellent

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel agréable bien situé en plein centre d’Andorre la vieille. Tout est très bien à part le restaurant. Les plats chauds du buffet sont tièdes et pas de micro ondes pour réchauffer. Petits déjeuners très copieux beaucoup de choix.
Stayed 2 nights in Dec 2023

8/10 Good

M.Angeles

Stayed 2 nights in Dec 2023

8/10 Good

Enric

Stayed 1 night in Dec 2023

10/10 Excellent

Jorge F

Liked: Property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Rick

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
The hotel was top shelf. Breakfast buffet was terrific with lots of choices. Very clean and great staff. A little hard to get to even with mapping software but worth the effort. Located in the middle of everything. A very enjoyable stay.
Stayed 2 nights in Oct 2023

2/10 Terrible

Dash

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Huseyin, Eskisehir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, so close to everything
Stayed 2 nights in Jul 2023

8/10 Good

Kasper

Stayed 1 night in Jul 2023

8/10 Good

Carson

Travelled with group
Liked: Cleanliness, staff & service
This is an excellent location and I enjoyed my stay at Hotel Magic Andorra. Staff was friendly and helpful. However, the furniture had clearly seen better days (some of the veneer was peeling off the bedside table and desk) and the shower was terrible—weak water pressure, and the shower head kept slipping down and flopping over.
Stayed 7 nights in May 2023

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in good location
Short but excellent stay. Great location with a great view
Stayed 1 night in May 2023

8/10 Good

Ludmila

Travelled with partner
Liked: Cleanliness, staff & service
Great position
Stayed 2 nights in May 2023

10/10 Excellent

christopher

Stayed 2 nights in Jan 2023

10/10 Excellent

John

Stayed 1 night in Jan 2023

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andorra
Great location big and quiet room very nice view from big balcony
Stayed 1 night in Jan 2023

10/10 Excellent

Jacob

10/10 Excellent

Brent, guttenberg

Liked: Cleanliness, staff & service, property conditions & facilities
All good nice hotel bank in the center of town with parking
Stayed 3 nights in Sep 2022
Response from H. Màgic Andorra manager. on 29 Sept 2022
Dear Brent, Thank you for your lovely feedback. We are extremely pleased that you've enjoyed your stay with us and we do hope to see you again. With best wishes,

10/10 Excellent

HILDE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel in the centre of Andorra la Vella!
Stayed 3 nights in Jul 2022

8/10 Good

talal

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Jul 2022
Response from H. Màgic Andorra manager. on 16 Jul 2022
Dear Mark, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,

8/10 Good

Barbara

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

8/10 Good

Lars

Stayed 2 nights in Jun 2022

8/10 Good

Marwan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel wifi sucks
Stayed 5 nights in Jun 2022
Response from H. Màgic Andorra manager. on 4 Jul 2022
Dear Marwan.Thank you for your feedback, I'm truly sorry to hear we weren't able to fully meet your expectations, I've taken note of your feedback so that we can improve on the points you've raised. Kind regards,

10/10 Excellent

MIN, Tomball

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed! I need to find out what bed I slept on and buy the same to replace what I am using at home now.
Stayed 1 night in May 2022
Response from H. Màgic Andorra manager. on 9 May 2022
Dear Guest, Thank you for your lovely feedback. We are extremely pleased that you've enjoyed your stay with us and we do hope to see you again. With best wishes,

8/10 Good

Jose, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not VIP PERSON
Stayed 2 nights in Apr 2022

8/10 Good

Mme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated and easy access
The hotel is well situated. 2mn walk from the start of the shopping centre. Very easy to access from parking to rooms. Hôtel bar open late in the evening
View from the room
View of outside
The shopping street is 1mn walk
Hotel is 1mn walk
Stayed 2 nights in Dec 2021
Response from H. Màgic Andorra manager. on 5 Jan 2022
Dear Guest, Thank you for taking the time to share your recent experience at Màgic Andorra Hotel. I am truly delighted to hear that the Hotel's central location perfectly suited your requirement. We hope to welcome you back soon! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the heart of town
This was a good hotel overall. Right in the heart of town - everything is walkable. I could see most of the town from my balcony. Great sound of the river overnight. Huge room. One issue: the car park is EXTREMELY tight - people with large cars should consider carefully parking here. The breakfast and bar was nothing to rave about - but plenty of other options are at your doorstep.
Stayed 1 night in Aug 2021
Response from manager on 11 Sept 2021
Dear Ross. I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.  Kind regards,

2/10 Terrible

Vanessa, Denver

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magic was magic
Magic is in the centre of Andorra lá Vella, which is handy if you’re popping in for business locally as I was. Lots of things, shops, restaurants are walkable. They accommodated my dog, and there’s even a vets a couple minutes away. As this was during covid I also found a clinic for a PCR test close by. Also it’s great value for money and has parking on site!
Stayed 1 night in Apr 2021
Response from Eva, recepción. on 5 May 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and a great location for this hotel. Easy access to parking garage at the hotel. We had such a great time, we added a third night to our stay.
Stayed 2 nights in Aug 2020
Response from Reception. on 29 Aug 2020
Thank you for your comment, your opinion is very important to us.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Rather a 3 stars stay than 4
The bed and pillows were uncomfortable. We barely had a few products in the bathroom, the 1st day. By far, should have had only 3 stars, and not 4. Otherwise, easy access to attractions and shops.
Stayed 2 nights in Jul 2020
Response from manager on 31 Jul 2020
Dear guest, Thank you for your feedback, I'm truly sorry to hear we weren't able to fully meet your expectations, I've taken note of your feedback so that we can improve on the points you've raised. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Eva on 11 Nov 2019
Gracias por su puntuación.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every year for several weeks. I booked the room for one day so I could get here. I have been here since the 13th of October, and will probably stay here until November. I am not sure if I should have booked through Expedia again, or directly through the hotel. I do this every time I travel. I never get a return flight. I also never make reservations for a hotel for more than several days. I travel alone and decide daily where I will go next. What suggestions do you have for someone that travels such as I do?
Stayed 1 night in Oct 2019
Response from e on 11 Nov 2019
Thank you for trusting our establishment. You can compare prices through different platforms, but you must always have the hotel's custom rates, since being long-term stays, you can adjust the price and make a good discount. The cancellation policy is also different, if for any reason you could not travel, the fact of having a direct reservation with the hotel makes them more flexible, since any agency or platform will impose a minimum of 2 days to modify or cancel without expenses or penalty. We remain at your entire availability for any additional questions or concerns. Receive my most sincere regards; Sincerely, Eva Dubos

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love this hotel. The staff are friendly and helpful especially on reception. Rooms large with balcony. Central position with secure parking. Amazing breakfast.
Stayed 1 night in Sep 2019
Response from Eva. on 11 Nov 2019
Thanks for your appreciation.

6/10 Okay

Valerie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Séjour moyen
L'emplacement de l'hôtel très central est idéal, le petit-déjeuner est bien et l'accueil sympathique. Par contre, la chambre était vieillotte, aucune, absolument aucune clarté (la fenêtre donnait sur 3 autres murs) ce qui mériterait d'être précisé lors de la réservation et le parking est hors de prix 37 euros (arrivée à 21h00 pour 2 nuits et départ à 10h00).
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, unhelpful reception staff
Great location. Excellent breakfast. Nice size rooms, quite rooms. Unfortunately the reception staff were miserable and unhelpful. We were informed there was no parking spaces in the hotel and should park across the road at a 20 euro per night car park. Well it turns out that car park was 30 euro per night and just 2 minutes away we could have parked at a 14.9euro per night.
Stayed 3 nights in Aug 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend Hotel Magic
Well located hotel for shopping. Own car park with easy access to hotel. Very helpful friendly checkin and check out staff with good English. Extensive breakfast buffet.,even had lactose free milk. Rooms were a good size. Big beds very comfortable and good showers.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning. No parking. No WiFi. Hotel knowingly employs sexual predators on their cleaning staff.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
Hotel is tired. Keys constantly need updating. Seems to be no manager or any one in charge.
Stayed 5 nights in Apr 2019

10/10 Excellent

Ricardo, Houston, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front desk ladies were very helpful giving us directions and tips.
Stayed 1 night in Nov 2018

10/10 Excellent

Trevor

Solid Place to Stay in Andorra
Fantastic Ammenities and Location. Decent, but spacious rooms.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Room had a smell to it(perfume smell that wouldnt go away). Left my door open till the next morning just because of the smell. Also stains on the hand towels. Front desk was friendly.
Stayed 1 night in Aug 2018