El Sereno Holidays from NZ$2,324

I didn't realize this property has a virtual front desk. It worked fine. There was a 2 min wait when I arrived but it was easy to do (just like an airline kiosk but it's a video call with a real agent). The motel is VERY nice. It's a 10 or so unit motor court with very newly redone units. Nicely furnished and appointed. My only confusion was the amenity kits at the lobby are extras. I wasn't sure if I needed to grab what I needed for my stay (You don't). I would have liked 2 things different for my room. The window shutter didn't close fully and there was a lot of light leak from the outside. And the bedside lamps are a glass shade so they have pretty direct light. That's a style point. I would absolutely stay here again. It's super convenient and I am glad to know about it.

Wonderful stay! Looking forward to my next visit

The Surf and Sand: Stunning Location, Disappointing Service The Surf and Sand's oceanfront location is genuinely spectacular—the kind of view that justifies five-star pricing. Unfortunately, the service quality falls far short of the property's premium positioning. Dining Issues: Our concierge recommended Splashes despite acknowledging recent reconstruction concerns, claiming they'd received no complaints. The reality was a severely limited menu with overpriced, overly rich dishes that didn't justify the cost. When we expressed concerns, no alternative dining options were suggested. Cancelled Services: Multiple advertised amenities failed to materialize. Morning yoga and other scheduled activities were cancelled without advance notice. Most frustratingly, a spa facial appointment booked a month in advance was cancelled when the aesthetician simply didn't show up. Billing Problems: Despite prepaying for our room, the hotel placed a $1,300 hold on our card for "incidentals"—an unusually high amount for a one-night stay. Additionally, the spa charged $148 for the cancelled facial service, and spa staff couldn't locate any record of the charge when we inquired. Bottom Line: While the oceanfront setting is undeniably beautiful, the property's operational issues—from unreliable service to questionable billing practices—don't support its five-star reputation. The location alone isn't enough to justify the premium pricing when basic hospitality standards aren't met.

Staff is very helpful and accommodating. Rooms are spacious and clean. Beautiful property and view.