El Refugio de la Cuenca provides amenities, such as a garden and dry cleaning/laundry services. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
Located in Puerto Octay, El Refugio de la Cuenca is in a rural area and on a river. Volcan Osorno Ski and Outdoors Center and Venado Beach are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Petrohue Falls and Lake Llanquihue. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with hunting, ecotours and mountain biking. Visit our Puerto Octay travel guide
Hermanos Philippi SN, 266, Puerto Octay, Los Lagos, 5370000
What's nearby
Petrohue Falls
31 min drive - 33.1 km
Vicente Perez Rosales National Park
33 min drive - 38.6 km
Green Lagoon
15 min drive - 20.6 km
Museo de Puerto Octay
26 min drive - 48.8 km
Puerto Octay Christian Cemetery
27 min drive - 49.5 km
Restaurants
Rincón Trayen
3 min walk
Block House Lodge
4 min drive
Bella Ester
8 min walk
Restaurant La Carreta
9 min walk
restaurant nueva cimarron
8 min drive
About this property
Entire place
You'll have the entire apartment to yourself and will only share it with other guests in your party.
El Refugio de la Cuenca
Spa services, dry cleaning and a 24-hour front desk are available at this apartment building. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, wedding services and a garden are on-site. Each apartment features free WiFi and a washing machine, plus a kitchen with a stovetop and a microwave. A balcony, a dining area and a shower are among the other amenities available to guests.
El Refugio de la Cuenca offers 4 accommodations. Rooms open to balconies or patios. Accommodation at this 4-star apartment has kitchens with stovetops, microwaves, separate dining areas and kitchenware and utensils.
Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered on a daily basis and hairdryers can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible restaurant
Services and conveniences
24-hour front desk
Daily housekeeping
Luggage storage
Proposal/romance packages
Tour and ticket assistance
Wedding services
Location highlights
In a national park
In a rural location
In a village
Near the boardwalk/promenade
On a river
Things to do
Ecotours nearby
Fishing nearby
Free bicycles nearby
Hiking/biking trails nearby
Hunting nearby
Rock climbing nearby
Ziplining nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
4 units
Garden
Reception hall
Policies
Check-in
Check-in start time: 2:30 PM; check-in end time: anytime
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk, key retrieval
Pets
Pets are allowed for an extra charge of USD 15 per pet, per stay, plus a one-off cleaning fee of USD 15
Service animals are welcome, and are exempt from fees
Pet-sitting services are available
Children and extra beds
Children are welcome
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Cleaning fee: USD 20 per accommodation, per stay (varies based on the length of stay).
You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).
We have included all charges provided to us by the property.
Optional extras
Pet fee: USD 15 per pet, per stay plus a one-off USD 15 cleaning fee
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Refugio La Cuenca Puerto Octay
El Refugio de la Cuenca Apartment
El Refugio de la Cuenca Puerto Octay
El Refugio de la Cuenca Apartment Puerto Octay
Frequently asked questions
Is El Refugio de la Cuenca pet-friendly?
Yes, pets are allowed at this property. There's a fee of USD 15 per pet, per stay. A cleaning fee of USD 15 also applies. Service animals are exempt from fees.
How much does it cost to stay at El Refugio de la Cuenca?
As of 12 Mar 2026, prices found for a 1-night stay for 2 adults at El Refugio de la Cuenca on 13 Mar 2026 start from NZ$101, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at El Refugio de la Cuenca?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at El Refugio de la Cuenca?
Check-in start time: 2:30 PM; check-in end time: anytime.
What time is check-out at El Refugio de la Cuenca?
Checkout is at noon.
Where is El Refugio de la Cuenca located?
Situated on a river, this apartment building is 0.7 mi (1.1 km) from Lake Llanquihue and 2.6 mi (4.1 km) from Waterfalls. Green Lagoon is 11.9 mi (19.2 km) away.
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