El Puente Holidays from NZ$1,863

towels and bedding are stained and look unclean

Staff was well accommodated and went above and beyond to help us find great places to visit in the area. We will definitely be back!

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again. Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.

I was so hoping to like this experience as I had been upgraded to a bungalow but there were a few things that didn’t make the cut. The A/C didn’t work, there was a sewage type smell in the room and the in room phone did not work to be able to call front desk or room service. I mentioned all of this the next morning only to find out the room had been taken out of order. Not sure how much of an upgrade that was.