El Pino Holidays from NZ$3,663

Great staff and location

My first problems seemed to belong more to Expedia than to the hotel. I was booked & charged for 2 persons in the room (my name had been entered twice) & they could not correct it. Secondly I was charged, acc to Expedia two different prices for my 2 nights there— again, Expedia would not assist despite my 3 calls to them. Riu plaza room was small but lovely. It had all needed amenities & was mostly satisfactory. My only difficulties were with a frequent sandpaper rubbing kind of noise at all hours, which I suspect was because my room was next to the Pumping Room. Lastly I found that no matter how careful I was, water leaked after both showers, into the foyer of the room, which I used towels to clean up. In a less expensive room, I would not have considered this a problem but for prices at Riu, I was surprised. Other than those issues, the room was very good.

The staff were courteous, accommodating, and knowledgeable. The room was clean, aesthetic, and it had a gorgeous view of the city. The breakfast had a wide variety of food options. This is a great place to stay.

Petit hotel dont la chambre était agréeable, moderne et bien aménagée. La douche est exceptionnelle pour cette catégorie d'hôtel ! Moderne, grande, propre, bien équipée (large pomme au plafond et douchette sur flexible), pas besoin d'attendre longtemps l'eau chaude... Top. Le seul grain de sable dans l'engrenage a été de constater un ménage imparfait avec pas mal de poussière sur le chevet, non visible en journée mais révélée par l'allumage de la lampe de chevet... Mais le staff a été réactif. Un peu dommage qu'il n'y ait pas de services annexes (bar, petit déjeuner) dont on pourrait profiter notamment sur le petit rooftop. Vous serez quitte juste de pouvoir profiter du mobilier d'extérieur (canapés, fauteuils et tables basses) en y apportant les boissons en cannettes achetée à l'accueil ou votre cup de café offert.

The hotel was overall a pleasant place to stay. The location was great, the staff were very friendly and helpful, and the restaurant had a lovely atmosphere. The food was also good and enjoyable. However, the room was disappointing. The mattress was extremely uncomfortable and felt very worn out and sagging in the middle, making it difficult to get a good night’s sleep. The pillows were also uncomfortable. In addition, the bathroom was surprisingly small, to the point of being quite impractical. While the service and location were definite positives, the comfort of the room needs significant improvement.