Outdoor pool

Reviews of Hampton Inn & Suites El Paso-Airport

2.5 out of 5
Hampton Inn & Suites El Paso-Airport
6635 Gateway Blvd W, El Paso, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 1001 reviews" "
Rating 8 - Good. 291 out of 1001 reviews" "
Rating 6 - Okay. 52 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean and updated facility
Stayed 2 nights in Apr 2024

8/10 Good

Augustine, Othello

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, helpful and knowledge everything was good except the shower. it can use more water pressure I feel like taking a dry shower.Not ernough water to properly rinse the soap
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
I want to thank you for staying with us! We were so happy to see you. See you again soon!

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to a great steakhouse restaurant.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for sharing your experience with us! We hope to see you again soon!

10/10 Excellent

Balde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
We appreciate your feedback! We love having you here! Safe travels!

10/10 Excellent

Cristal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at this property and did not disappoint.
Stayed 1 night in Feb 2024
Response from GM on 4 Mar 2024
Thank you for your kind review! We hope to see you again soon. Safe travels!

8/10 Good

juan c

Travelled with family
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
We appreciate you taking the time to share your experience with us! We would love to see you again soon!

10/10 Excellent

Amanda, Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 5 Jan 2024
Thank you for your response! We hope to see you again soon! Safe travels!

10/10 Excellent

SORIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Clean hotel! Great people! Excellent service! Good breakfast. However, the WiFi connection (even the PREMIUM option) is of very poor quality.
Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
Thank you for sharing your thoughts with us! We have shared your comments with our team and please rest assure that we take pride in our hotel and want to make sure that you have the amenities you need to make your stay extra memorable. Safe travels.

8/10 Good

Nancy

Stayed 1 night in Dec 2023
Response from GM on 22 Jan 2024
Thank you for staying with us! See you again really soon!

10/10 Excellent

Julian, Forney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place. The rooms are large and very well accommodated. Breakfast is light fare. If you’re sensitive to road noise have them put you on the back side of the hotel. Plenty of parking. Easy on and off the freeway and nice location.
Stayed 2 nights in Dec 2023
Response from GM on 5 Jan 2024
Siempre nos esforzamos por brindar el mejor servicio a nuestros huéspedes y especialmente a los huéspedes habituales como usted y en esta ocasión no superamos sus expectativas básicas. Desde COVID la limpieza de la habitacion nada mas se hace cuando nos piden servicio a la hora de checkin. En su prixima visita por favor haga nos saber que requier servicio diario y se lo realizamos. Gracias!

10/10 Excellent

Alejandra, Chihuahua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on 5 Jan 2024
We appreciate your response! We can't wait to see you again at your home away from home. Happy New Year!

10/10 Excellent

KALISCH

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on 19 Dec 2023
Thank you for your review! See you again soon!

10/10 Excellent

SORIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
The design of the bathroom is excellent! The kitchen is big, it has a large fridge with freezer, microwave, etc. There is a large living room in addition to the bedroom. It is a real suite. There are carts to transport the luggage. The parking is easy. Great service! Great people! I found the thermostat in the suite on 74 F. Excellent!
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
I appreciate you sharing your experience with us! We want to make sure that our guests feel right at home and I am happy to see we succeeded once again! See you again soon! Happy Holidays!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
We appreciate your response! Thank you for making the Hampton Inn & Suites El Paso Airport your home away from home. Happy Holidays!

10/10 Excellent

Josh

Stayed 1 night in Nov 2023
Response from GM on 5 Jan 2024
Thank you for taking the time to share a review it means a lot to us! We hope to see you again really soon! Happy New Year!

10/10 Excellent

Sommer

Stayed 1 night in Nov 2023
Response from GM on 27 Nov 2023
Thank you for visiting us! We look forward to seeing you again soon! Happy Holidays!

6/10 Okay

Larry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was difficult to sleep because of the constant traffic noise.
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Thank you for sharing your experience with us. We know how important it is to get a great night's sleep, and I am sorry that you were disrupted by the highway noise. Please let us know on your next visit and we will be happy to find you a different room away from the highway noise. Happy Holidays!

10/10 Excellent

Leslie

Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
We appreciate your feedback and business! Please come back to see us real soon! Happy Holidays!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 16 Nov 2023
Thank you for taking time to share your experience! We hope to have the opportunity to serve you again soon! Safe travels!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great EXCEPT I was told upon check-in that housekeeping would come every two days…I was there for five days and they never once came to refresh my room. I ultimately had to go request more towels to close out my stay.
Stayed 4 nights in Oct 2023
Response from GM on 16 Oct 2023
Thank you for your feedback. Our brand has implemented updated cleaning schedules, and I am sorry that we were not able to get your room cleaned. Please rest assured that we have discussed this with our teams so that this does not happen again. We hope to see you again soon! Safe travels!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 10 Oct 2023
Thanks for staying with us! See you again really soon!

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is the bathroom door did not stay open
Stayed 2 nights in Sep 2023
Response from GM on 2 Oct 2023
We appreciate your review! Thank you for staying with us and we hope to see you again really soon!

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
We want to thank you for staying with us during your visit! I hope to see you again soon!

8/10 Good

Juan

Stayed 2 nights in Sep 2023
Response from GM on 2 Oct 2023
Thank you for taking the time to share a review! We hope to see you again soon!

10/10 Excellent

Sylvia, Azusa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant and helpful.
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Thank you for recognizing our amazing team! I will make sure to share your comments with them. Safe travels!

10/10 Excellent

Hector

Very good service at check in, friendly and kind staff.
Stayed 1 night in Sep 2023
Response from GM on 19 Sept 2023
Thank you for your review! I will certainly share your comments with my entire team! Safe travels.

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
Best breakfast in town. Although i had asked for room service every day, they missed it once or twice. Other than that its great
Stayed 4 nights in Sep 2023
Response from GM on 19 Sept 2023
It was our pleasure to serve you during your visit! We hope you come back really soon!

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
So far it’s good, check in was easy, room was clean.
Stayed 1 night in Sep 2023
Response from GM on 6 Sept 2023
I appreciate you taking the time to share your experience! At Hampton, we strive towards excellence each and every time. Safe travels!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and it looked like it had recently been updated. I would stay there again.
Stayed 2 nights in Aug 2023
Response from GM on 28 Aug 2023
Thank you! You are correct, we just finished our renovation in early April, and we are extremely happy to show off our new product! We hope to see you again soon! Safe travels!

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 28 Aug 2023
I am pleased to see that you were happy with your stay! Please come back soon!

10/10 Excellent

Pauline, Vega Baja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 28 Aug 2023
Thank you thank you! See you again soon!

2/10 Terrible

Mario A

Stayed 2 nights in Aug 2023
Response from GM on 15 Aug 2023
Thank you for submitting a review. We are so sorry you to see that you had a negative experience with us. We take our guests’ feedback seriously and would love to learn more concerning your stay with us. It's with our guests reviews that we can become stronger as a team to help improve any issue that may have risen during your stay. Thank you.

10/10 Excellent

Mayra

Stayed 3 nights in Aug 2023
Response from GM on 28 Aug 2023
Thank you for taking the time to share your experience! We are happy to get a perfect score meaning that we were able to WOW you! See you again soon!

10/10 Excellent

Mike

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from GM on 24 Jul 2023
Thank you for your review! Hope you come back soon to your home away from home!

10/10 Excellent

Florence

Travelled with family
Location around hotel was clean and plenty of stuff to do. Staff was very polite and hotel was well maintained.
Stayed 4 nights in Jul 2023
Response from GM on 24 Jul 2023
We appreciate your comments! Our staff is incredible, and I will make sure to share your comments with them! See you again soon!

2/10 Terrible

Alejandro

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Not the best staff, terrible breakfast.
Stayed 1 night in Jul 2023
Response from GM on 10 Jul 2023
Thank you for sharing your experience with us. I am sorry to learn that your experience wasn't pleasant during your visit. We would love to discuss if you have an opportunity to contact the hotel, we would love the opportunity to make it right. Thank you and look forward to speaking with you. Safe travels.

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient to airport.
Stayed 1 night in Jul 2023
Response from GM on 10 Jul 2023
Thank you for sharing your experience with us! We hope to see you again soon! Safe travels!

6/10 Okay

Noel

Stayed 1 night in Jun 2023
Response from GM on 24 Jul 2023
Thank you for your review. We want to make sure that when you visit, that you have the most memorable stay possible! Please stay with us again so we can demonstrate an amazing level of our service!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Car was safe where I parked and friendly staff
Stayed 1 night in Jun 2023
Response from GM on 26 Jun 2023
Thank you for taking the time to share your experience ! See you again soon!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean and comfortable would stay again
Stayed 1 night in Jun 2023
Response from GM on 26 Jun 2023
Thank you for staying in our newly renovated hotel! We are happy to see that you were happy with us! See you again really soon!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from GM on 26 Jun 2023
Thank you for staying with us! We look forward to servicing you again soon! Safe travels!

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility, loved the bathroom.
Stayed 1 night in May 2023
Response from GM on 5 Jun 2023
Thank you for sharing your experience with us! We are happy that you were able to stay in one of our newly renovated rooms! Hope to see you again soon. Safe travels!

10/10 Excellent

Antonio

Stayed 1 night in May 2023
Response from GM on 26 Jun 2023
We are happy to be your home away from home! Safe travels and see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from GM on 8 May 2023
Thank you for sharing your experience with us! We are happy to see that you were able to see our newly renovated hotel! Travel safe!

10/10 Excellent

Jacob

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on 1 May 2023
Thanks for submitting a review! We hope to see you again soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on 12 Apr 2023
Thank you for your review! We look forward to seeing you back to experience the final improvements we’ve made. Safe travels!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Access is unmarked driveway off of frontage road, a little confusing - but very clean property and room. Staff was very personable and friendly. I do not normally eat the included food, but there were no restaurants easily accessible so I tried - and the food was actually pretty decent and healthy.
Stayed 1 night in Mar 2023
Response from GM on 2 Apr 2023
I appreciate your review! Our staff is committed to making sure that you have a memorable stay every time you visit! Hope to see you again soon! Safe travels!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean, and service great
Stayed 1 night in Mar 2023
Response from GM on 2 Apr 2023
Thank you for your response! We hope to see you again soon!

2/10 Terrible

austin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Got there to no water for 9 hours and roaches in the room. Worst reservation I’ve ever made. Room 209 then moved to 116… will never book again.
Stayed 5 nights in Mar 2023
Response from GM on 23 Mar 2023
Thank you for your response. I am sorry that you did not have a pleasant experience with us during your visit. We hope to see you again to allowing us the opportunity to serve you once again. Safe travels.