Apartments in El Dorado

"Our room was not very clean. There was soap scum and mold in the bathroom. Upon arrival there was a sign at the check in desk that said we were required to leave a 200$ CASH DEPOSIT before we could check in. I checked in ONLINE with the link they sent me and a cash deposit was never discussed. So we had to drive to ATM. Then at the hotel we gave them the money in an envelope that they gave us. We asked if they were going to count it. They refused. They said someone will count it later. Then the envelope was sealed a they REFUSED TO GIVE A RECEIPT. We went to use the hot tub. CLOSED. We went to use the pool and it was absolutely DISGUSTING. I don’t think they have cleaned it in months. So disappointed in this because swimming was what my kiddo was looking forward to the most. We then wanted a refund for this ridiculous hotel and they refused. We ended up going out to mini golf that night to get away from the hotel. The next morning is what made me over the top angry. We went to get the 200$ cash deposit back and there was now NO SIGN AT THE FEONT DESK REQUIRING A DEPOSIT. The front desk man asked us for our room number and if we had a receipt. We told him what happened and he gave us the 200$. We left and came back a moment later to refill our water bottles and he co fronted us telling us it said we only put down 100$. That was not true! DO NOT STAY HERE. SOMETHING REALLY SHADY IS GOING ON!"

"This property is so run down and dirty. There are no ice machines so I had to have the staff find some for me. Other than the bed there was no furniture such as a table. The TV did not work. AC probably worked. The card readers were difficult. After checking in I found no towels in the room. So the manager retrieved towels but no wash cloth. They apparently did not have any according to the manager. No glasses were there. I would never stay there again. "

"The front desk didn’t tell me I got a breakfast coupon when I checked in and didn’t find out until I went back to the front desk to ask a question later. The people in the room next to mine were very loud until all hours of the night. It sounded like they were partying with multiple people!"

"Staff did not clean the suite the second night we stayed. It was our wedding night and the room was a mess from me and my party getting ready that morning. Staff was sort of ok, but I feel like they help bare minimum. And they charge a $250 deposit per room that we were not prepared to pay. For a stay for a night to see family or visit the area, it was fine. For a wedding event, not good. "

"The staff was very nice "

"Room"

"Adequate facilities. Everything clean. Needs more equipment in the gym. "

"Good stay"

"Room was larger that expected and very clean. Staff was friendly and helpful. Continental breakfast was ,by far, the best we've had on this trip."